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In this research is to identifies the association among customers and loyalty and retention among the
private and public sector banks in Trichy. The weights for various measurements are determined by
objective method and are standard. Artificial intelligence: Definition, trends, techniques, and cases.
A modularity algorithm is a design that measures how strong the divided networks are grouped into
modules; this means how well the nodes are connected through a denser route relative to other
networks. The themes identified in the relationship between banking regulation, risk, and
profitability are as follows. An empirical comparison of conventional techniques, neural networks
and the three-stage hybrid adaptive neuro fuzzy inference system (ANFIS) model for credit scoring
analysis: the case of Turkish credit card data. He says that much of the potential of small firms to
grow and nurture innovativeness is shaped by the kind of infrastructure, both physical and economic,
available and can be accessed at reasonable costs. The limitations of the regulations and the
importance of concentration banking are part of the findings. Online Banking Service Practices and
Its Impact on E-Customer Based on the duration of online banking service, an equal number of
respondents 21.6% used online banking for less than 6 months, and for 6 to 12 months each, a large
number of respondents 34.6% of respondents utilized online banking for more than 1 to 3 years,
while 22.1% had done so for more than 3 years. Here, a “concept” refers to a combination of closely
related words. Report bugs here All feedback is valuable Please share your general feedback Join us
on our journey Platform update page. We began with a deductive approach to categorize articles into
predetermined themes for the theme identification process. Artificial intelligence in business: State
of the art and future research agenda. This paper discusses the evolution and the growth of
electronic technologies, which can provide more advanced technical supports for electronic payment
systems. The focus of this paper is to identify and explain the different methods of e-payment the
authors analyses the challenges of electronic payments from different perspective and provide
preliminary security countermeasures for each of the issues. Artificial intelligence in FinTech:
understanding robo-advisors adoption among customers. Hire a verified Ph.D. and get a thorough
overview of topic-relevant sources. You’re guaranteed smooth cooperation with a writing service
expert who matches the requirements for your literature review. Also the paper put forward the view
of various researchers together so that a conclusive picture can be drawn regarding CRM and its
benefits. Examining the customer experience of using banking Chatbots and its impact on brand
love: The moderating role of perceived risk. The key points discussed across the documents include.
The variables are selected under the income-based approach. For example, Trivedi ( 2019 )
investigated the use of chatbots in banking and their impact on customer experience. The data
analysis for this study is presented in two parts. “ Bibliometric and network analysis ” section
presents the results obtained using bibliometric and network analysis tools, followed by “ Content
Analysis ” section, which presents the content analysis of the selected literature. “ Discussion of the
findings ” section discusses the results and explains the study’s conclusion, followed by limitations
and scope for further research. Biographies has a Master of Science in Management from Toronto
Metropolitan University. This phenomenon is relatively underexplored and therefore renders itself for
future research. Reducing banks’ risks due to market power significantly increases when capital
regulation is executed objectively. Hence, study was carried out to understand the perception of bank
executives on customer relationship management practices in selected banks operating in Bengaluru
district of Karnataka. Banking is an industry of a different genre, and it would be unfair to compare
it with the fast-moving consumer goods (FMCG) or telecommunication industry, where competition
injects efficiency into the system, leading to customer empowerment and satisfaction. Schwartz et al.
( 2017 ) utilized an AI-based method to examine the resource allocation in targeted advertisements.
This research paper will focus on the Banking sector.
This study can assist researchers in determining their study plan on the current topic by using a
scientific approach. Online Banking Service Practices and Its Impact on E-Customer Based on the
duration of online banking service, an equal number of respondents 21.6% used online banking for
less than 6 months, and for 6 to 12 months each, a large number of respondents 34.6% of
respondents utilized online banking for more than 1 to 3 years, while 22.1% had done so for more
than 3 years. The study indirectly demonstrates why Indian banks are almost unperturbed even in the
backdrop of collapse of big banks in US and Europe. A system to support the transparency of
consumer credit offers. At an advanced level, it involves provision of facilities such as accessing
accounts, transferring funds, and buying financial products or services online. In the banking
context, the use of AI has led to more seamless sales and has guided the development of effective
customer relationship management systems (Tarafdar et al., 2019 ). While the focus in the past was
on the automation of credit scoring, analyses, and the grants process (Mehrotra, 2019 ), capabilities
evolved to support internal systems and processes as well (Caron, 2019 ). The discount may be
obtained by the use of the promo code. The integration of robo-advisors will help customers select a
credit solution that they can best qualify for, and which meets their banking needs. Then, content is
checked with advanced plagiarism detection tools to ensure a 100% Turnitin pass. Most risk,
regulation, and profitability articles are published in peer-reviewed journals like; “Journal of Banking
and Finance,” “Journal of Accounting and Economics,” and “Journal of Financial Economics.” The
rest of the journals are presented in Table 1. Banking and banks appeared 324 and 194 times,
respectively, which forms the scope of this study, covering articles from the beginning till 2020.
Research on the relationship between concentration banking and competition is scant, identified as a
research gap (“ Research Implications of the study ” section). The electronic payment system is to be
secure for Internet transaction participants such as Payment gateway server, Bank sever and
Merchant server. All you need is to choose a review and indicate your topic when placing an order
on our website. Moreover, we recommend using AI as a marketing segmentation tool to target
customers for optimal solutions. One data set is the universe of 3457 articles, and another is the set
of 216 articles used for content analysis along with their corresponding citations. Examining the
customer experience of using banking Chatbots and its impact on brand love: The moderating role of
perceived risk. Four decades of planned development have elevated India to a stage, where the
country demonstrates some remarkable strength in modern technologies for achieving development
goals. However, many corporate executives still lack knowledge regarding the strategic utilization of
AI in their organizations. This study helps in filling an area of empirical research on customer-centric
customer relationship management in the banking sector. Customer experience in digital banking: a
review and future research This structured review of literature, guided with the preferred reporting
items for systematic reviews and meta-analyses framework, takes a digital banking perspective to
identify 88 articles published between 2001 and 2021, examining distinct aspects of digital banking
and their impact on financial performance. Modern banking services, which are closely related to
information and communication technology, are among the most important factors in realizing
competitive advantage for the banks and attracting new customers and increasing their satisfaction.
Hire a verified Ph.D. and get a thorough overview of topic-relevant sources. You can use your
Points for your next regulations on the Website exclusively. It also compares the traditional banking
systems with net banking. For busy executives, students, and homemakers, e-banking is a virtual
blessing. Customer contact call center At this stage, we outline the relationship between humans and
AI. The numbers of Internet users have increased dramatically, but most of them are reluctant to
provide sensitive personal information to websites because they do not trust e-commerce security.
This resulted in a final search result of 3457 articles.
We will provide you with a review written with fresh opinions on sources and significant academic
worth. In this article discuss about the introduction, review of literature, research methodology
employed, data analysis, interpretation and conclusion. A bibliometric analysis of social media in
hospitality and tourism research. Concentration banking and competition are inversely related
because of the inherent design of concentration banking. Data Envelopment Analysis Market Power
Efficiency Score Banking Sector Foreign Bank These keywords were added by machine and not by
the authors. Constituted inthe Committee submitted two reports, in andwhich laid review thrust on
enhancing the banking and viability of the banking sector. Please include what you were doing when
this page came up and the Cloudflare Ray ID found at the bottom of this page. Regulation and
profitability of banks The performance indicators of the banking industry have always been a topic
of interest to researchers and practitioners. Hence, the study of the banking industry and its impact
on the economy is of the utmost importance. The benchmarks used for large corporations have to be
abandoned. Is the external audit report useful for bankruptcy prediction. The CCSA model allows
marketers, researchers, and banking professionals to gain a deeper understanding of the customer
journey, understand the role of AI, provide an overview of future research directions, and highlight
the potential for future growth in this field. The two-tier model of DBS proposed in the current
paper can help serve the dual purpose. Every writer holds a degree and knows authoritative literature
in their subject. This paper focuses on measuring efficiency performance of 21 commercial banks in
Bangladesh of the year 2014 with the help of Data Envelopment Analysis (DEA). It lists out the
various advantages of internet banking and the successful security measures adopted by different
banks for secured banking transactions. If you use competent help writing a literature review, this
problem will vanish. To this end, measuring the efficiency of decision-making units (DMUs) has
been growing in today's banking system. But it is very difficult for both the customers and the banks
to determine the best approach to use of online banking. We followed Watkins' ( 2017 ) rigorous and
accelerated data reduction (RADaR) technique, which allows for an effective and systematic way to
analyze and synthesize calls for future research (Watkins, 2017 ). Primary data was collected from
200 respondents, above the age of 35, through a structured questionnaire. Automated teller machine,
Bank, Credit union 1032 Words 4 Pages I. Your order will be completed by a writing expert who is
ready to evidence originality with reliable plagiarism-checking results. This study also fills the gap to
understand the use of “gamification” in technology-driven banking services to enhance CE. Factors
affecting intention to use e-banking in Jordan. This level of interaction is limited to e-mail, account
inquiry, loan application, static file updates and it permits no fund transfer. This study reinforces the
importance of customer relationship management in the highly competitive banking sector.
Moreover, we recommend using AI as a marketing segmentation tool to target customers for optimal
solutions. Belanche et al. ( 2019 ) investigate factors related to AI-driven technology adoption in the
banking sector.