Ravi Dal

Sydney, New South Wales, Australia

dalravi936@gmail.com 0431403012

linkedin.com/in/dalravi

Summary
Result oriented Agile Business Analyst with over 6 years of proven experience to facilitate SaaS Initiatives,
Transformation Portfolios and Organization Separation Programs.

I engage with business leaders and users to understand how data-driven changes to process, products, services,
software and hardware can improve efficiencies and add value for customers.

I enjoy collaborating and interacting with people to gain meaningful insights. I want to add value through solving
problems and improving process efficiency. My skills and experience are:

- Oral and written communication skills

- Interpersonal and consultative skills
- Facilitation skills
- Analytical thinking and problem solving
- Being detail-oriented and capable of delivering a high level of accuracy
- Organizational skills
- Knowledge of business structure
- Stakeholder analysis
- Requirements engineering
- Costs benefit analysis
- Processes modeling
- Understanding of networks, databases and other technology

Experience
Product Analyst and Designer
Primary Connect
Dec 2021 - Present (2 years 3 months)
Primary Connect operates a National distribution network, consisting of road, rail and ocean transport
services and 3PL(Third Party Logistics) storage.

Projects:
1. Digital Transformation Portfolio -Transport management solution
2. Business process re-engineering
3. Integration project (EDI,API and SFTP)
4. Mobile platform delivery
5. Business process optimisation

Responsibility:
• Strong understanding of technology and business systems both strategically and operationally.
• Proven ability to work with stakeholders to elicit, analyze, communicate, and validate requirements for
changes to business processes, policies, information, and systems.

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• Proficiency in conducting discovery, feasibility studies, options identification, and detailed impact
assessment to propose solutions addressing any gaps or deficiencies.
• Ability to develop process mapping and analysis, story maps, or experience maps, along with
completing target solution gap analysis.
• Strong analytical skills with experience in data analysis, system functional/non-functional analysis, and
business case preparation.
• Fast tracking decision making process by identifying and creating reports for C-level stakeholders.
• Developing and participating in development of extensive financial analysis to ensure the project
capital and operational expenditure is on track.
• Ability to coach and mentor team members and stakeholders to enhance understanding and adoption
of new processes and solutions.
• Working with the process and governance team to help drive risk culture within the organization
• Experience in facilitating business solution workshops involving participants from senior management
to business users.
• Performed project management/stakeholder management which included business case development,
monitoring and controlling the project scope, exploring work breakdown structure, analyzing budgets/
profitability and project financials.

Business Analyst / Product Manager

Art of Mentoring
Jul 2021 - Nov 2021 (5 months)
Art of Mentoring is Australia’s leading mentoring program design and implementation business.Their
mission is to make high quality mentoring available to anyone, anywhere.

Product:
1. Art of Mentoring SaaS platform

Responsibility:
• Defined and documented business functions and processes.
• Consulted with stakeholders to identify, define and document product requirements and objectives,
current operational procedures, problems, input and output requirements, and levels of systems access.
• Gathered, built, prioritized and fleshed-out detailed technical product requirements, built Use Cases
and User Stories with the necessary technical/testing detail, build/add to process flow diagrams and
map User Journeys.
• Estimated total effort (planning, design, coding, documentation e.g.) to deliver project sprint and
release cycles.
• Assisted in running agile processes and sprint planning.
• Acted as a liaison between various business units, end-users and clients to ensure optimal
performance of product design and delivery
• Analyzed the feasibility of, and develop requirements for, new systems and enhancements to existing
systems; ensuring the system design fits the needs of the users
• Tracked and fully documented changes to features, functional and business specifications; write
detailed universally understood procedures and user help guides
• Developed and execute test scenarios to ensure delivered work meets requirements.
• Managed user acceptance testing and testing of new features and functionality.
• Designed simple and intuitive user interfaces with high quality wireframes and mockups

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• Identified opportunities for improving business processes through information systems and/or non-
system driver changes; assisted in the preparation of proposals to develop new systems and/or
operational changes.

Business Analyst
Webcentral
Jan 2019 - Jul 2021 (2 years 7 months)
Previously known as Melbourne IT Group, Webcentral Group is Australia's largest full-service digital
services partner for small and medium businesses.

Projects:
1. Digital Transformation Portfolio
2. Organization Separation Program

Responsibility:
• Developing strong partnerships with leaders across the business to align strategy and tactics of
product and operations
• Identifying and analyzing areas of friction experienced by customers and surface insights to relevant
teams to get them fixed
• Ensuring growth and evolution while delivering support to our customers through changes
• Exploring beyond the data to provide actionable recommendations that help improve the customer and
overall digital solutions experience
• Building, negotiating and managing complex initiatives across different project portfolios to prevent or
eliminate friction in our products and services
• Collaborating regularly with solutions and support leaders to ensure relevant teams are prepared for
product change and measure its success
• Assist in defining acceptance test and usability evaluations, ensuring that tests reflect realistic
operational business conditions.
• Document test results, highlight issues and risks identified to client stakeholders
• Working with the process and governance team to help drive risk culture within the organization
• Engaging senior-level business stakeholders
• End to end process mapping and process improvement
• Defining ownership of processes and identifying risks within process mapping

Business Analyst
VisiCase Australia Pty Ltd
Sep 2015 - Jan 2019 (3 years 5 months)
VisiCase CMS is a full-function solution designed to deliver sustainable efficiencies from a single
integrated solution for all operational needs.

Projects:
- Managed to deliver CMS solution to at least 15 NDIA accredited organizations with regular updates
through change requests, designing and introducing new features for the customers in Agile
Environment.

• Facilitate focus group and scrum ceremonies to elicit, specify, and model user stories with acceptance
criteria.
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 • Document user stories and product backlogs to map current implementation to functional requirements
and to design new solutions by identifying gaps in the ongoing business process.
• Facilitate workshops to provide training and forecast gaps experienced by the end-user at various
levels in the organizations.
• Design various user interfaces to improve ease of access for end-user.
• Plan and perform User Acceptance Testing to assure the quality of the product.
• Establish an active channel of communication through each phase of the software development
lifecycle with internal and external stakeholders.
• Analyze RACI matrix, requirement traceability matrix, test cases, change register, and risk register at
the end of each quarter to optimize internal workflow.
• Implement customizable functionalities at the request of clients using the Microsoft SQL Server.

Junior Business Analyst

FlowConnect Pty Ltd
Mar 2015 - Aug 2015 (6 months)
FlowConnect is an Australian based and owned company, established in 1994, which develops
solutions focused on business process automation (BPA).

Projects:
1. NSW Department of Justice Case Management System Automation
2. NSW Family and Friends Missing Persons Unit Case Management System Automation

• Interact with various levels of management, project team, and clients to understand the scope and
configuration requirements.
• Document business requirements package by organizing the workshops with the customer.
• Design test cases and test scripts, mapped back to pre-determined criteria, recording, and reporting
outcomes.
• Manage integral communication with the customer related to the project deployment and maintenance.
• Provide support and training to end-users and resolve their queries as the first line of support using
Jira and phone calls.

Education
University of Technology Sydney
Master's degree, Information Technology
2014 - 2016

Vyavsayi Vidya Pratisthan Engineering College, Rajkot

Bachelor’s Degree, Computer Engineering
2009 - 2013

Licenses & Certifications

Duolingo Spanish Fluency: Elementary (Estimated) - Duolingo

Business Analyst: Essential Modeling Skills & Techniques - Udemy

Issued Sep 2017 - Expires Sep 2017
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 Business Analyst: Software Testing Processes & Techniques - Udemy
Issued Sep 2017 - Expires Sep 2017

Business Analysis Fundamentals - Udemy

The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert - Udemy

Emotional Intelligence for Project Managers (Blinkist Summary) - LinkedIn

Business Analysis Foundations: Business Process Modeling - LinkedIn

Skills
Project Management • SQL • Business Analysis • Business Process Improvement • Change
Management • Risk Management • Enterprise Architecture • Software Development Life Cycle (SDLC) •
Agile Methodologies • Business Requirements

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