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Princess
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On Board Refund*
Our Ships Destinations Booked and
Guests Cancellation
Contact Us 1-800-774-6237

Policy for COVID-19

The following information applies to all sailings scheduled during the declared Public Health Emergency
involving COVID-19. Except as specifically stated below, or as otherwise provided in the Passage Contract
for your cruise, the standard cancellation policies and penalties described in the Passage Contract apply.

Cruise Cancelled by Princess

If your cruise is cancelled by Princess, or boarding is delayed by three days or more and you elect not to
sail on the delayed voyage, you are entitled to a refund of the amount paid to Princess Cruises or an
optional Future Cruise Credit ("FCC").

Cruise Cancelled by Guest

Important Cruise Details Frequently Asked Questions
If you, your family members living with you in the same household or traveling companions assigned to
the same stateroom cancel a cruise booking due to testing positive for COVID-19 within seven (7) days of
embarkation, you and those traveling companions assigned to the same stateroom are entitled to an FCC

CruiseHealth™ FAQ:
for the amount paid to Princess.
To qualify for the FCC, you are required to notify Princess within 24 hours of receiving a positive COVID-

Sailings from the Americas, U.K. & Europe

19 test result or becoming aware you are an impacted household or close contact. Guests are not required
to submit proof of the positive test, but Princess reserves the right to ask for it prior to processing a
refund or FCC. Therefore guests should retain their documentation with the positive result or in the case
Updated December 19, 2022
of an at-home test, write their name and test date on a piece of paper, place the positive test on the
paper, and take a photograph
What's of
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You Sail test results are not acceptable. The
| Onboard Experience
personal information will be processed in accordance with the Princess Cruises Privacy Notice.
Any close contacts of a confirmed COVID-19 case (those in the same household or traveling companions
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As travel around the world have eased, so have our guidelines. invite explore the world
contacts with a document of recovery are exempt from testing.
with Princess!
Denial of Embarkation
for cruisingor Reboarding; Isolation and/or
Our protocols have been lifted. This means thatDisembarkation
for most voyages there are no longer vaccination or
testing requirements.
your familyRead on to learn whatcompanions
you can expect when you contacts
sail.
If you, members, traveling or other close are denied embarkation or
reboarding, or are isolated or disembarked during the voyage, due to a positive COVID-19 test or being
suspected of having COVID-19, you and they are entitled to an FCC (default) or refund (upon request) for
the amount of cruise fare (including taxes, fees and port expenses) paid to Princess Cruises in the event
of denial at embarkation, or a pro-rated FCC or refund of the unused portion of your cruise fare (including
Before You Sail
taxes, fees and port expenses) in all other cases.
If you are denied embarkation or reboarding, or are disembarked or isolated during the voyage, for failure
to comply with the Princess Cruises’ COVID-19 Guest Protocols in effect at the time of the cruise, you shall
not be entitled to a refund or compensation of any kind. Please refer to the Passage Contract issued for
What
yourdo I need
cruise for to know about
complete vaccination and testing when sailing with Princess?
details.

*Refund requestsare
Which vaccines must be madefor
accepted within 90 daysguidelines
enhanced of the scheduled embarkation date. Unless required by law
voyages?
to provide a refund, you will otherwise only be entitled to a Future Cruise Credit for the amount specified.
Please contact Princess to request your refund.
What are vaccination requirements for enhanced guidelines voyages and how are they verified?

UPDATED: What are the testing requirements for enhanced guidelines voyages?

For voyages departing from the U.S., Chile and Vancouver, all guests 5 and older must provide a medically
assisted or self-administered Antigen home test or PCR within 3 days before departure.

For voyages departing, arriving or visiting Australia, all guests 2 and older must provide medically assisted
or self-administered Antigen home test within 24 hours or PCR within 48 hours.

UPDATED: What is acceptable proof of a negative COVID-19 test result for enhanced guidelines
voyages?

We require all guests to complete the OceanReady steps via the MedallionClass App as part of the pre-
travel process. On enhanced guidelines voyages this includes a “Wellness Check” with COVID-19
requirements and documentation. You will need to attest you have received a negative COVID-19 test result
and upload a photo to prove your negative result, provide proof of your COVID-19 vaccination status and to
complete the health declaration. Once complete and all details & documents have been verified, you will
receive 'Green Lane Ready’ status on the app, which you will need to present at the cruise terminal.

Please ensure you have digital or physical copies of your negative COVID-19 test result and proof of your
COVID-19 vaccination status to present at the cruise terminal.

For guests who have completed a pre-departure self-test:

1. The guest must take one (1) photo which shows the guest’s negative test result next to the guest’s
government issued photo ID; and date and time taken.

2. The guest must carry photo of the negative test result (or have access to it on their mobile phone) and
show it upon request at the terminal.

For guests who had a pre-departure PCR test:

The guest must have access to the text message received from the relevant laboratory or health authority
which confirms the pre-departure PCR result; and show that text message upon request at the terminal.

For guests who fail to carry evidence of their pre-departure COVID-19 test result or whose test does not
comply with pre-departure testing requirements:

Any guest:

1. who fails to carry evidence of their pre-departure test result as set out above; or

2. whose test does not comply with pre-departure testing requirements (for example: they had a PCR or
Antigen test more than 3 days before departure),

Will be required to undertake a self-administered test prior to entering the terminal. If the test returns a
positive result, the guest will be denied boarding.

UPDATED: What happens if I get COVID-19 prior to boarding the ship?

Guests who test positive for COVID-19 within 5 days prior to boarding will not be allowed to sail and should
not travel to the ship. For full details, see our Cancellation Policy. Guests who recently contracted COVID-19
with symptoms may be permitted to sail if it’s been at least 6 full days since their last positive test and their
symptoms are improving.

These guests must also provide a negative laboratory confirmed COVID-19 viral test before boarding the
ship. Close contacts of confirmed cases can sail if they have no symptoms and agree to testing at
embarkation and on board.

Do I need travel insurance?

If I require oxygen and/or dialysis during my cruise, may I still travel?

Onboard & Ashore

Will I have to wear a face mask?

What happens if I have COVID-19 on board?

Will testing be available on board?

What healthy and safety measures are in place on shore excursions?

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