FM-AA-CIA-15 Rev.

0 10-July-2020

Study Guide in OM 107 Facilities Management Module No.3

STUDY GUIDE FOR MODULE NO. 3

People
MODULE OVERVIEW

Chapter 3 of FM is all about people. In this chapter we will discuss the occupational safety and health, how
are we going to incorporate the emergency, security and disaster preparedness in our workplace, workplace
ambience and conditions and the health and wellness programs for the workforce.

After we pinpoint the healthy working environment in our workplace, we will identify the different third-party
services for the workforce to outsource necessary services outside the company. This chapter is important in
order to know how we are going to prepare an action plans for potential mishaps and problems in the future
and how are we going to distress and to maintain a good and healthy environment in our workplace.

MODULE LEARNING OBJECTIVES

At the end of this module, you should be able to:

1. Identify potential health and safety threats and be able to plan ahead and prevent them in any
workplace setting.
2. Prepare action plans for potential problems and mishaps
3. Impart the importance of a healthy working environment
4. Design workspaces and equipment layouts that increases overall organizational effectiveness
and efficiency
5. Familiarize with types of Insurance Coverages
6. Formulate plans in organizational and facilities change
7. Understand how workplace ambience and conditions affect individual workers

LEARNING CONTENTS (Health and Safety Threats in a Workplace)

A. Occupational Safety and Health

• The Occupational Safety and Health Standards were formulated in 1978 in compliance with the
constitutional mandate to safeguard the worker’s social and economic well-being as well as his physical
safety and health.

• Standards were revised to make it truly responsive to the workers’ needs. Joint efforts exerted by the Bureau
of Working Conditions, the ILO Manila Office and the tripartite sectors bore fruit in August 1989 when the
revisions were finally approved by the Secretary of Labor and Employment pursuant to his authority under
Article 162 of the Labor Code of the Philippines.

• With the latest improvements in the Standards, all establishments covered will now be provided with a better
tool for promoting and maintaining a safe and conducive working environment.

Purpose and Scope:

1. The objective of this issuance is to protect every workingman against the dangers of injury, sickness or
death through safe and healthful working conditions, thereby assuring the conservation of valuable manpower
resources and the prevention of loss or damage to lives and properties, consistent with national development
goals and with the State’s commitment for the total development of every worker as a complete human being.

2. This Standards shall apply to all places of employment except as otherwise provided in this Standard.

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Administration and Enforcement: 1003.01: Department of Labor and Employment:

1. The Department of Labor and Employment shall administer and enforce the provisions of these Standards.

2. Every employer shall give to the Secretary or his duly authorized representative access to its premises and
records for the purpose of determining compliance with the provisions of these Standards.

3. Every establishment or place of employment shall be inspected at least once a year to determine
compliance with the provisions of these Standards. Special inspection visits, however, may be authorized by
the Regional Labor Office or as authorized under Rule 1980 of this Standards, to investigate accidents,
occupational illnesses or dangerous occurrences, especially those resulting in permanent total disability or
death, to conduct surveys of working conditions requested by the Bureau for the purpose of evaluating and
assessing environmental contaminants and physical conditions or to conduct investigations, inspections or
follow-up inspections upon request of an employer, worker or a labor union of the establishment.

4. The enforcement officer shall determine reasonable periods of compliance with recommendations
depending on the gravity of the hazards needing corrections or the period needed to come into compliance
with the order.

B. Incorporating security, safety, disaster & emergency preparedness

 Fundamentals of facilities security make sure that a location or physical resource is kept secure in every
conceivable way.

 Levels of personnel and client access is a security installed to know the limitation of users as to where or
what data they can access.

• Various types of users need different levels of access - Internal users, contractors, outsiders, partners, etc.

• Resources have different classification levels- Confidential, internal use only, private, public, etc.

• Diverse identity data must be kept on different types of users - Credentials, personal data, contact
information, work-related data, digital certificates, cognitive passwords, etc.

• The corporate environment is continually changing- Business environment needs, resource access needs,
employee roles, actual employees, etc.

 Disaster and risk reduction is the concept and practice of reducing disaster risks through systematic efforts
to analyse and reduce the caused factors of disasters.

 Industrial threat, extortion and terrorism preparedness

Industrial Threat

• The Fulfillment Threat - The impact of online fulfillment channels like Amazon.com, to traditional distribution,
dealer, and eCommerce channels.

• The UX Threat - The lack of optimization/responsiveness of customer communication processes and

information transparency using digital platforms.

• The Culture Threat - The impact of internal cultures that resist change and focus on maintaining the status
quo.

• The Data Insight Threat - The impact of information and communication automation systems to predict
customer behavior and market demands.

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• The Purchasing Threat - The automation of computer-to-computer purchasing processes, specifically with
OEMs.

• The Marketing Threat - The lack of strategically leveraging marketing investments for differentiation and
customer retention.

• The Diversification Threat - The lack of expansion of product offerings into new applications, markets and
regions.

• The Talent Threat - The lack of employee engagement, recruitment, and growth strategies.

• The Advanced Technology Threat - The advancement of 3D printing, robotics, and additive manufacturing,
both from a competitive and a disruptive perspective.

• The Differentiation Threat - The lack of product, company, service and/or customer experience
differentiation, especially in commoditized markets.

How to stop blackmail?

• Inform the authorities that you are being blackmailed.

• Keep in mind that paying is unlikely to stop the blackmailer's demands.

• Don't confront the person (online or otherwise); end all contact with them immediately.

• Place filters on your email account(s) to block their email address.

• Block them from your social networking accounts and change the privacy settings to try to keep them
accessing from your list of friends.

• Change all of your passwords with strong, unique alphanumeric codes if you think you were hacked.

• Consider starting new email accounts. Let contacts know that your old accounts were hacked and they
should not open any message from them.

• Password protect all of your devices.

• Put a sticker over your webcam.

• Do a search of your name online or set up alerts to notify you of anything new that involves your name.

Terrorism Preparedness

Before

1. Create an emergency communications plan.

2. Establish a meeting place.

3. Assemble an emergency preparedness kit.

4. Check on the school emergency plan of any school-age children you may have.

During

1. Remain calm and be patient.

2. Follow the advice of local emergency officials.

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3. Listen to your radio or television for news and instructions.

4. If the event occurs near you, check for injuries. Give first aid and get help for seriously injured people.

5. If the event occurs near your home while you are there, check for damage using a flashlight. Do not light
matches or candles or turn on electrical switches. Check for fires, fire hazards and other household hazards.
Sniff for gas leaks, starting at the water heater. If you smell gas or suspect a leak, turn off the main gas valve,
open windows, and get everyone outside quickly.

6. Shut off any other damaged utilities.

7. Confine or secure your pets.

8. Call your family contact—do not use the telephone again unless it is a life-threatening emergency.

9. Check on your neighbors, especially those who are elderly or disabled

After

1. There can be significant numbers of casualties and/or damage to buildings and the infrastructure. So
employers need up-to-date information about any medical needs you may have and on how to contact your
designated beneficiaries.

2. Heavy law enforcement involvement at local, state and federal levels follows a terrorist attack due to the
event's criminal nature.

3. Health and mental health resources in the affected communities can be strained to their limits, maybe even
overwhelmed.

4. Extensive media coverage, strong public fear and international implications and consequences can
continue for a prolonged period.

5. Workplaces and schools may be closed, and there may be restrictions on domestic and international travel.

6. You and your family or household may have to evacuate an area, avoiding roads blocked for your safety.

 Theft prevention techniques

Steps in preventing theft

• Wear a money belt

• Leave your valuable in your room

• Establish or “don’t lose it” discipline

• Secure your bag

• Stay vigilant in crowds and steer clear commotions

 Fire Safety and Inspection

• Every building or structure shall be provided with sufficient exits to permit the fast and safe escape. (Rule
10.2.2.A)

• Every exit of structures shall be designed and maintained to provide free and unobstructed escape. (Rule
10.2.2.D)

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• No lock or fastening device that would prevent escape from the inside of any building shall be installed
except in mental, penal, or correctional institutions where personnel are continually on duty.

• Every exit shall be clearly visible. (Rule 10.2.2.E)

• Each escape route, in its entirety, shall be arranged or marked that the way to safety is unmistakable. (Rule
10.2.2.E)

• Passage constituting a way to reach an exit shall be marked to minimize confusion.

• Any doorway not consulting to an exit shall be marked to minimize possible confusion.

• All passageways of exit shall be provided with adequate and reliable light. (Rule 10.2.2.F)

• Fire alarm systems shall be provided in every structure depending on size, arrangement, and occupancyto
provide adequate warning to occupants. (Rule 10.2.2.G)

• There should be various exit options in case any one safeguard is ineffective. (Rule 10.2.2.A)

• Every structure depending on size, arrangement, and occupancy,shall have at least two means of escape
remote from each other in order to minimize any possibility that both may be blocked by fire or other
emergency conditions. (Rule 10.2.2.H)

• Every vertical way of exit shall be enclosed or protected to afford safety of occupants while using these exits
and to prevent spread of fire, smoke, or fumed through these. (Rule 10.2.2.I)

• Occupants of structures must organize themselves and determine and implement a fire safety plan– a
means to prevent fire in the premises, notify the BFP in case of fire, initial fire fighting, and evacuation of
persons. (Rule 10.2.2.J)

• The building owner shall take the initiative to formulate a fire safety plan and organize the occupants to
implement it.

• In buildings leased by several persons or companies, the management of each company shall be
responsible for fire safety measures within the occupied areas. The building owner shall be responsible for the
common areas.

 Quake drill used “weapon” as a tool, presumably to counteract minor earthquakes to keep then causing too
much damage to property.

C. Health and Wellness Programs for the workforce

1. On-site fitness centres

2. Smoking cessation programs

3. Transit options

4. Paramedical services

5. Yoga classes

6. Lunch and healthy snacks

7. Employee assistance programs

8. Naps

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9. Wellness adventures

10. Weight loss challenges

D. Third-party services for the workforce and the company

1. Private health insurance refers to health insurance plans marketed by the private health insurance industry,
as opposed to government-run insurance programs.

2. Life insurance is an insurance cover that gives out a certain amount to the insured or their nominated
beneficiaries upon a certain event such as death of the individual who is insured. Non-Life Insurance which is
covers things apart from the things covered in Life Insurance. It is basically an insurance policy to protect an
individual against losses and damages other than those covered by Life insurance.

3. An employment agency is a company contracted to hire and staff employees for other companies. An
agency may be public, operating on a federal, state or local level, or it may be a privately owned organization.
The positions offered are often temporary, contact-based, part-time or temp-to-hire, and the agency will
typically keep a file for each employee noting their skills and work history. This helps them match employees
to new assignments. Many sectors outsource their recruiting to employment agencies, and it can help
companies simplify the hiring process for entry-level and mid-level jobs. They also offer both the employers
and employees flexibility that more permanent work arrangements do not.

4. Transport services (sea, air, land, internal waterway, pipeline, space and electricity transmission) are
performed by residents of one economy for those of another and involving the carriage of passengers, the
movement of goods (freight), rental of carriers with crew, and related support and auxiliary services. Also
included are postal and courier services.

5. An in-house catering /pantry service offers the prep, the catering menu, the cooking, and the delivery or
service and cleaning. Depending on the level of service you choose that may also include linens, glasses,
china, silverware, and all other dinner essentials.

E. Managing People Through Organizational and Facilities Change

• Individual, team, departmental and organizational learning curves

• Managing resistance to systems, methods, culture and technology change

• Transition stages for moving into another business and/or production location

F. Workplace Ambience and Conditions

4 Ways to Improve Your Office's Work Environment

1. Hire great team members (and don't be afraid to let bad ones go)

2. Improve the lighting

3. Make the office comfortable

4. Improve communication

10 Reasons Why It Is Important Create a Happy Workplace

• Happiness has a multiplying effect

• Happy employees are successful employees

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• Happy employees have the right attitude

• Reducing stress increases productivity

• A positive work environment encourages risk-taking

• Happy employees support each other

• Happy employees are not afraid to make mistakes

• Leaders lead by example

• Happiness inspires creativity

• People like to work with happy people

LEARNING ACTIVITY 1

1. Enumerate the health and safety threats in a workplace. How agencies / institutions prepared for such
threats? What are the methods used to prevent such threats?

2. What is the importance of a healthy working environment? Cite some health and wellness programs to
have a healthy working environment.

3. How workspaces and equipment layouts do increases the overall organizational effectiveness and
efficiency of an organization?

4. Define private health insurance. How life insurance differ from non-life insurance? Cite some examples of
non-life insurance.

5. Cite some methods on how used people easily adapt when the organization experience some facilities and
organizational changes.

6. Why it is important to create a happy workplace? Enumerate some ways to improve office work
environment.LEARNING CONTENTS (title of the subsection

LEARNING ACTIVITY 2

Matching Type

a. Industrial Threat

b. Health and wellness programs

c. Third-party services for the workforce and the company

1. Transport services 11. Private health insurance

2. Yoga classes 12. Wellness adventures

3. Naps 13. On-site fitness centres

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4. The UX Threat 14. The Fulfillment Threat

5. The Culture Threat 15. The Differentiation Threat

6. The Data Insight Threat 16. The Marketing Threat

7. in-house catering /pantry service 17. Weight loss challenges

8. The Talent Threat 18. Lunch and healthy snacks

9. Paramedical services 19. employment agency

10. Transit options 20. Non-Life Insurance

SUMMARY

 This module will provide an overview on the Administration and Enforcement: 1003.01: Department of Labor
and Employment.
 The module will also teach us on how to incorporate securities in our facilities to make sure that the location or
physical resource is kept secure in every conceivable way and the levels of personnel and client access is a
security installed to know the limitation of users as to where or what data they can access.
 The health and wellness programs for the workforce and workplace ambience and conditions in this module will
help the student to be prepared to improve their office work environment in the near future and teach them the
importance of happy a workplace.
 Some third-party services for the workforce and the company are an in-house catering /pantry service, transport
services, an employment agency, life insurance, private health insurance, etc.

REFERENCES

DOLE Documents on Occupational Safety and Health

Booty, F. (2009), Facilities Management Handbook (4th ed.). Oxford: Elsevier.

Barrett, P & Baldy D. (2003). Facilities Management: towards best practice: Wiley Blackwell.

Facility Manager’s Handbook

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