Organization Development and Change 10Th Edition Cummings Test Bank Full Chapter PDF

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Solution Manual for Organization Development and Change

10th Edition Cummings Worley 1133190456 9781133190455


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Test bank: https://testbankpack.com/p/test-bank-for-organization-development-and-change-10th-
edition-cummings-worley-1133190456-9781133190455/
1. Which of the following statements does not describe diagnosis?
a. the process of discovering specific problems or assessing overall functioning of the organization
b. the process whereby groups are confronted with their problems and deal with them
c. a road map of how organizations function
d. concerned with identifying specific organizational problems

ANSWER: b
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.02 - 05.02
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: What is Diagnosis?
KEYWORDS: Bloom's: Knowledge

2. Diagnostic models incorporate


a. scientific models of how organizations function
b. conceptual frameworks of how organizations function
c. intuitive "hunches" of how organizations function
d. all of the above

ANSWER: d
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.02 - 05.02
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: The need for Diagnostic Models
KEYWORDS: Bloom's: Knowledge

3. Diagnosis helps OD practitioners


a. understand how the organization is functioning
b. evaluate effective interventions
c. gather information necessary to design change interventions
d. create operations manuals for group processes

ANSWER: a
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.01 - 05.01
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: What is Diagnosis?
KEYWORDS: Bloom's: Knowledge
4. The organization's general environment consists of
a. employee satisfaction
b. organizational structure
c. external forces that can directly affect the organization
d. business portfolios in the company

ANSWER: c
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.04 - 05.04
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: Open systems model
KEYWORDS: Bloom's: Knowledge

5. Which of the following is not one of Porter's five forces that define the task environment?
a. supplier and buyer power
b. organization member perceptions
c. rivalry among competitors
d. threats of substitutes

ANSWER: b
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.04 - 05.04
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: Strategy - Strategy
TOPICS: A-head: Organization Level Diagnosis
KEYWORDS: Bloom's: Knowledge

6. Which general diagnostic model most underlies OD?


a. general systems model
b. closed systems model
c. open systems model
d. variable systems model

ANSWER: c
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Comprehension
7. What are the key properties of a system?
a. inputs, transformations, and outputs
b. feedback
c. equifinality
d. all of the above

ANSWER: d
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Comprehension

8. An organization-level diagnosis is appropriate when


a. the desired effectiveness of the firm has not yet been obtained
b. problems regarding employee effectiveness on an individual level exist
c. groups are struggling with goal clarity
d. tasks are being redesigned to enhance task significance

ANSWER: a
POINTS: 1
DIFFICULTY: Difficult
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Strategy - Strategy
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Analysis

9. Which of the following is a design component relevant for group level systems?
a. human resource systems
b. technology and structural systems
c. strategy and organizational culture
d. all of the above

ANSWER: d
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: HUMAN RESOURCE MANAGEMENT - HUMAN
RESOURCE MANAGEMENT
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Knowledge
10. Which of the following are outputs of an organization's group level organization systems?
a. profits
b. team effectives
c. customer satisfaction
d. stakeholder satisfaction

ANSWER: b
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: HUMAN RESOURCE MANAGEMENT - HUMAN
RESOURCE MANAGEMENT
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Knowledge

11. To diagnose an organization, the OD practitioner carefully examines the management team to discover the cause its
problems.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.01 - 05.01
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: What is Diagnosis?
KEYWORDS: Bloom's: Knowledge

12. Collaborating with management is essential for a successful diagnosis.


a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.01 - 05.01
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: What is Diagnosis?
KEYWORDS: Bloom's: Knowledge
13. In making a good diagnostic model, "hands on" knowledge and practical information are more important than
organization theory.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.01 - 05.01
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: What is Diagnosis?
KEYWORDS: Bloom's: Knowledge

14. The task environment consists of individuals and organizations that interact directly with the organization.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.02 - 05.02
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: Environmental Influence - Environmental Influence
TOPICS: A-head: Organization Level Diagnosis
KEYWORDS: Bloom's: Knowledge

15. Scanning units help organizations gather information from the environment.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.02 - 05.02
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: Environmental Influence - Environmental Influence
TOPICS: A-head: Organization Level Diagnosis
KEYWORDS: Bloom's: Knowledge
16. An organization's strategic competitive advantage is aided when its strategies are difficult to imitate.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.04 - 05.04
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Strategy - Strategy
TOPICS: A-head: Organization Level Diagnosis
KEYWORDS: Bloom's: Knowledge

17. By nature of the "open systems" model, organizations are largely unaffected by external forces.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.04 - 05.04
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Strategy - Strategy
TOPICS: A-head: Organization Level Diagnosis
KEYWORDS: Bloom's: Knowledge

18. One indicator of effectiveness is that all levels of the organization "fit" and support each other.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Strategy - Strategy
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Knowledge
19. Uncertain and changing industry structures demand rigid structural, measurement, and human resource systems.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Strategy - Strategy
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Knowledge

20. Diagnostic models derive from conceptual frameworks about how organizations function.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.01 - 05.01
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Group Dynamics - Group Dynamics
TOPICS: A-head: What is Diagnosis?
KEYWORDS: Bloom's: Knowledge

21. Outline the Open Systems model and describe the inputs, transformations, and outputs.

ANSWER: Answer not provided.


POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.05.03 - 05.03
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: Environmental Influence - Environmental Influence
TOPICS: Ahead: Open Systems Model
KEYWORDS: Bloom's: Knowledge
22. Compare and contrast the key dimensions of the general environment, the task environment and the enacted
environment of an organization.

ANSWER: Answer not provided.


POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.04 - 05.04
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - None - DISC: Environmental Influence - Environmental Influence
TOPICS: A-head: Organization Level Diagnosis
KEYWORDS: Bloom's: Knowledge

23. Describe an effective diagnostic model at the individual level. Discuss its major inputs, outputs and design
components.

ANSWER: Answer not provided.


POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.05.06 - 05.06
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - NONE - DISC: Individual Dynamics - Individual Dynamics
TOPICS: Ahead: Individual Level Diagnosis
KEYWORDS: Bloom's: Knowledge
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