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 78201X actual exam dumps, Avaya 78201X practice test
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Exam : 78201X

Title : Avaya IP Office™ Platform

Support Certified Exam

Vendor : Avaya

Version : DEMO

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QUESTION NO: 1
Which mode should be selected in Manager to create and modify all aspects of an IP Office
system?
A. Simplified View
B. Configuration Mode
C. Installation Mode
D. Basic Edition
Answer: B

QUESTION NO: 2
Which method is NOT recommended to avoid corruption of the data on the SD card when
removing the SD card from the IP Office?
A. Use System Monitor to shut down the card before removing the SD card.
B. Use the Manager application to shut down the card before removing the SD card.
C. Pull out the card. Special shutdown is not required.
D. Dial the shutdown short code to shut down the card before removing the SD card.
Answer: C
Explanation
References:
https://www.manualslib.com/manual/824589/Avaya-Ip-Office-Essential-Edition.html?page=92

QUESTION NO: 3
A customer's primary number is directed to the VM: Main destination in the incoming call
route menu. Where should you look to ensure that these calls are being routed correctly?
A. Auto Attendant Menus
B. Hunt Group Configuration
C. User Extension Settings
D. Voicemail Pro Modules
Answer: D

QUESTION NO: 4
Which Avaya IP Office application is used to access the Security Settings for the system?
A. Avaya IP Office Web Self Administration application
B. Avaya Aura System Manager
C. Avaya IP Office Manager application
D. Avaya IP Office Monitor application
Answer: C

QUESTION NO: 5
If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of
expansion units that the IP Office can support?
A. 8
B. 14

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C. 12
D. 10
Answer: C

QUESTION NO: 6
In a new deployment of Avaya Communicator, a user can make calls, but the Presence and
Instant Messaging features are not functioning. Which of the following is the reason for the
user's inability to use these features?
A. The new codecs are not supported by the system.
B. The user's profile has not been correctly configured.
C. The IP Office is configured with the Essential Edition only.
D. The user is not set up as an agent in the system.
Answer: C
Explanation
References:
https://downloads.avaya.com/css/P8/documents/101005862

QUESTION NO: 7
After modifying the IP Office's security settings and creating new user rights, you encounter
an error when attempting to save the changes. Why might this be the case?
A. The IP Office's connection has been lost.
B. The default Security password hasn't been modified.
C. The changes are already in effect and don't require saving.
D. The System password hasn't been set.
Answer: A
Explanation
References:
https://downloads.avaya.com/css/P8/documents/101005673 Page: 152

QUESTION NO: 8
A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel
directory.
What is the recommended method to achieve this while ensuring data integrity and minimal
effort?
A. Add each Outlook contact individually into the personal directory and verify them against
the original source.
B. Manually copy and paste all contacts from Outlook to the personal directory.
C. Import the Outlook contacts using a .csv format and configure the synchronization settings
.
D. Integrate the IP Office with Outlook using the Avaya Outlook Plugin.
Answer: C

QUESTION NO: 9
A customer complains about excessive lag between the speaker and listener in the IP Office

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VoIP system.
What should you do to determine the cause of the delay?
A. Use Wireshark packet analyzer.
B. Analyze VoIP settings of IP telephones.
C. Enable monitoring of RTCP (Real-Time Transport Control Protocol).
D. Utilize SSA (System Status Application).
E. Debug view.
Answer: A,C

QUESTION NO: 10
If a company's internal DNS is down, how can a SIP Remote Worker client register with the
IP Office using a Wi-Fi connection?
A. The client can use the Internet router/firewall to proxy the IP Office IP address.
B. The client can use FQDN and port forwarding router to access the Internet DNS.
C. The client can only use the cellular network to register with the IP Office.
D. DHCP can redirect the registration to a backup DNS.
Answer: B

QUESTION NO: 11
A customer wants to enable a secondary dial tone when making outgoing calls for a specific
group of users.
Where should this function be enabled?
A. on the Short Code configuration
B. on the ARS table configuration
C. on the System Telephony configuration
D. on the User Telephony configuration
Answer: A
Explanation
References:
https://downloads.avaya.com/elmodocs2/ip_office/R4.1/Short_Codes.pdf

QUESTION NO: 12
Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony,
and also provides the capability to add additional trunk interfaces?
A. the TCM8 Card
B. the Combination card
C. the Base Carrier Card
D. the VCM Card
Answer: B
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100075176

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