ENGLISH PROJECT UNIT 5

CUSTOMER SERVICE

ACTIVITIES:

1- PREPARATION.

2- ANSWERING A COMPLAINT BY E-MAIL.

3- ORAL CONVERSATION IN A SHOP.

1- PREPARATION
Translate these words and then complete the gaps.
Problem, Disappointed, Defective, Refund, Unhappy, Complaint,
Warranty, Dissatisfaction, Resolved, Inconvenience

1. I am ____________ with the product I purchased.

2. There seems to be a ____________ with the item I bought.
3. I would like a ____________ for this faulty product.
4. This product is ____________ and needs to be replaced.
5. I have a ____________ about the quality of the service.
6. The ____________ policy should cover this issue.
7. I am extremely ____________ with the level of service provided.
8. My ____________ needs to be addressed urgently.
9. The ____________ caused by this situation is unacceptable.
10.I expect to have this matter ____________ promptly.
 E-mail for complaining.

Subject: Issue with Recent Computer Purchase.

Message:
Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent purchase

I made from your store. On Monday, I bought an Asus computer
from your establishment, which I was very excited about.

However, I regret to inform you that I have encountered a problem

with the computer just a few days after purchasing it. The screen
suddenly went blank, and despite several attempts to restart it,
the issue persists. As a result, I am unable to use the computer
for my work, which is causing me a great deal of inconvenience.

I am disappointed with the quality of the product and expected

better from your store. I kindly request that you address this issue
promptly. I would appreciate it if you could arrange for a
replacement or provide a refund as soon as possible. Additionally,
I hope that this matter can be resolved within the terms of the
warranty.

I trust that you will take my complaint seriously and take

appropriate action to rectify the situation. I look forward to
hearing from you soon regarding the next steps to resolve this
matter.

Yours sincerely,
Jack

Now, it is your turn to answer Jack and

send a solution to his problem. In pairs
write an e-mail for that.