CAV-5004-MyIDTravel User Guide - Amd 2 - Sep 9, 2022

myIDTravel
User Guide
CAV-5004
Calm Air International LP

930 Ferry Road
Winnipeg MB R3H 0Y8
1 Contents
1 Contents ................................................................................................................................................ 1
2 ZED - Zonal Employee Discount ............................................................................................................ 2
3 ISTA – Interline Staff Travel Agreement and ZED-MIBA (www.zedmiba.org) ...................................... 2
4 myIDTravel Platform ............................................................................................................................. 2
5 Why myIDTravel? .................................................................................................................................. 3
6 PTC – Passenger Type Codes ................................................................................................................. 3
7 How to update new/existing profiles and add eligible dependents and beneficiaries? ...................... 4
8 Signing up for myIDTravel ..................................................................................................................... 5
9 Logging into myIDTravel ....................................................................................................................... 6
10 Navigation bar in myIDTravel.............................................................................................................. 11
10.1 New Flight/Ticket (to book standby flights):............................................................................... 12
10.2 ID Agreement: ............................................................................................................................. 20
10.3 Manage Bookings & Tickets ........................................................................................................ 22
Calm Air International LP Original - August 2021

myIDTravel USER GUIDE Page | 1
myIDTravel USER GUIDE
2 ZED - Zonal Employee Discount

ZED - Zonal Employee Discounts, are agreed upon discounts for reduced rate personal/leisure travel for
airline employees and other eligible travelers (i.e., dependants, parents, etc.). Airlines may agree to offer
one of three space available ZED fare levels (Low-ZL, Medium-ZM, High-ZH), known as Standby (YR2), or
positive space (Firm-YR1) reservation status. At present, Calm Air processes only Standby-YR2 ZED
bookings with partner airlines.
YR1: ZED Confirmed Economy class - (three different levels ZL, ZM and ZH)
YR2: ZED Space Available Economy class - (three different levels ZL, ZM and ZH)
ZED is half of a larger organization known as the ZED/MIBA Forum. The Forum is made up of over 175
member airlines from all parts of the globe, participating in the ZED and/or the MIBA (Multilateral Interline
Business Agreement) programs. ZED and MIBA discounts may be offered for travel on/by other airlines,
as bilaterally agreed, or by the airline's own employees traveling on its own flights as per ISTA – Interline
Staff Travel Agreement.
3 ISTA – Interline Staff Travel Agreement and ZED-MIBA

(www.zedmiba.org)
ISTA - Interline Staff Travel Agreement hereinafter referred to as the “Agreement”, and its appendices
and annexes reflect the concurrence of the participating airlines to standardize and simplify procedures
concerning mutual Zonal Employee Discount (ZED) travel for their respective employees and other eligible
persons in accordance with IATA Resolution 788 and to facilitate transportation of such individuals. Such
concurrences are now established and negotiated electronically via ZED-MIBA Forum website within
participating members on bilateral basis where after agreeing on conditions and fare levels are loaded in
myIDTravel platform for operational usage by airline employees and their dependants, and beneficiaries
where applicable.
4 myIDTravel Platform
Lufthansa Industry Solutions developed myIDTravel together with a large customer community, the cloud
service supports all relevant functions for the management of ID travel.
Airlines use myIDTravel to offer their employees cost effective and efficient travel solutions. Employees
log in themselves using their preferred desktop browser, smartphone, or tablet.
myIDTravel USER GUIDE Original - July 2022

Page | 2
The myIDTravel application is intuitive and innovative, allowing airlines negotiate new ID agreements with
a new partner in just a few clicks. myIDTravel has an interface that provides access to all of the common
reservation systems, HR systems and payment providers for industry discount travel.
More than 270 customers, including leading airlines worldwide, have already put their trust in myIDTravel
to increase staff satisfaction during travel and cost efficiency during the booking process.
5 Why myIDTravel?
Using myIDTravel, Calm Air Employees can conveniently book, pay for and modify flights on partner
carriers and on Calm Air, electronically for themselves and eligible family members (where applicable
additional beneficiaries). MyIDTravel is distributed worldwide at reasonable travel rates and low rate to
the employee. The traveler pays a small coupon-based fee which follows a declining price model bound
to the amount of coupons guaranteed by the whole myIDTravel community.
6 PTC – Passenger Type Codes

Passenger Type Code is a designated three letter code that identifies the type of
passenger/employee/eligible dependents/beneficiaries who are traveling on discounted fares. Below are
the list of PTCs and definitions of each that are commonly used:
ZEA = ZED Employee Adult, retiree, spouse, common law partner and children (age 12 to 23 years of age) –
Included by default within any ISTA agreement.
ZEI = ZED Employee Infant - (age 0 to 1 year of age) - Included by default within any ISTA agreement.
ZEC = ZED Employee Child (age 2 to 11 years of age) - Included by default within any ISTA agreement.
ZCO = ZED Children (age 24 + years of age) - Optional and included only if agreed within ISTA agreement.
ZEP = ZED Employee Parent - Optional and included only if agreed within ISTA agreement.
ZPC = ZED Child Travel Partner of Employee - Optional and included only if agreed within ISTA agreement.
ZPA = ZED Adult Travel Partner of employee - Optional and included only if agreed within ISTA agreement.
ZPU = ZED Travel Partner Unaccompanied - Optional and included only if agreed within ISTA agreement.
ZSS = ZED Designated Travel Companion – Only applicable on Calm Air flights as registered designated travel
companion. Can be applied after employee profile and DTC registration in myIDTravel platform as per next
section.

Page | 3
7 How to update new/existing profiles and add eligible dependents

and beneficiaries?
• Download and Open the Excel file on Compass under Human Resources – Employee Resources
section named “myIDTravel Employee Profile Update File - July 2022”
• The Excel file will have two tabs/pages as per the example below:
1. Sample of completed profile

2. To be completed by Employee (which needs to be updated by Employee)
• Important:
- Before adding any new dependent/beneficiary/designated travel partner data, first row will
have to be completed with Employee information (regardless of whether Employee data
already exists in the myIDTravel). Please refer to sample. Mandatory fields will have to be
chosen from drop down list and cannot be edited.
• Please send the completed Excel file to passbureau@calmair.com
• Incomplete or inaccurate files will be sent back for correction and may cause delay in updating
information.
• Profiles will be updated within 7 business days following internal validation and approval.
Below is the step-by-step process for completing each section of the Excel file. Please note to refer to the
Sample for accurate data input and format:
Employee PTC: Choose from the drop-down list to match with Dependent type. Employee
Spouse/Common Law Partner and Retirees = ZEA, Child = ZEC (only children for age 2-11, above age must
be indicated as ZEA), Infant = ZEI (only infants for age 0-1), Parents = ZEP (ZEP applicable only on other
airlines via myIDTravel) and Designated Travel Companion = ZSS (ZSS is applicable only for Calm Air
flights via myIDTravel). An employee cannot have a spouse AND a DTC registered for travel benefits, they
must choose one or the other. A DTC can be used in lieu of a spouse travel benefit.
Note:
- Parents = ZEP is applicable only for other airline bookable via myIDTravel where Calm Air has
agreement to include Parents eligibility.
- Designated Travel Companion = ZSS is applicable only on Calm Air flights and can be booked via
myIDTravel

Page | 4
Last name: As per Travel document and HR file
First name: As per Travel document and HR file
Gender: Indicate from drop-down list
Employee ID: Four or three digit employee ID# (i.e., 1111 or 222). Same Employee ID# shall be indicated
for Dependent/Beneficiary.
Date of Hire: First day of employment with Calm Air (regardless of role changes/transfers). Make sure
date format is as per Sample (i.e., 01-Jan-2021). Same date shall be indicated for Dependent/Beneficiary.
Activation Date: Date when this file is being completed. Make sure date format is as per Sample (i.e., 01-
Jan-2021). Same date shall be indicated for Dependent/Beneficiary.Employee status: Indicate from drop-
down list
Calm Air e-mail: Must use your corporate email address (required for activation of myIDTravel). Same e-
mail shall be indicated for Dependent/Beneficiary.
Dependent or Beneficiary (indicate Y): Indicate from drop-down list
Date of Birth (only for Child and/or Infant): Only indicate date of birth for dependent Child for age 2-11
/or Infant for age 0-1 (leave blank for all others). Make sure date format is as per Sample (i.e., 01-Jan-
2021).
8 Signing up for myIDTravel

• All full and part time employees will have profiles activated and stored within the myIDTravel
platform. This information will be migrated from the HR database for active full time and part
time employees. Profiles will be linked to four-digit Employee ID #’s and corporate Calm Air e-
mail. Employees must have access to their corporate e-mail to access myIDTravel for the first time.
New employees will need to follow the process indicated below under “How to update
new/existing profiles and add eligible dependents and beneficiaries?” to access myIDTravel. New
employees, please refer to the Calm Air “Employee Travel Pass Manual” for eligibility details.
• Please note that employees will not be eligible for benefits on other airlines until they have
completed 6 months of service with Calm Air.
• Please note that employees will not be eligible for benefits on Calm Air until they have completed
1 month of service with Calm Air.

9 Logging into myIDTravel
• Before using myIDTravel you would need to create password.
• After creating your password for the first time, you will be able to use this for future access.
• To begin, go to www.myidtravel.com (also accessible via Quick Links in Compass)
• The myIDTravel login page will be shown as below.
• Select “Request new password”.

• Select Calm Air as the employing airline.

• Enter your four-digit employee ID # (i.e., 1111).
• Click on “Request password".

Page | 7
• The system will send an email to your Calm Air’s HR database registered email address, make
sure you have access to the email account. See below.
• Click on the link provided.
• Enter your new password and confirm it, then click change password. Password must be at least
10 characters long.

Page | 8
• You will be taken to the below screen and can log in using your new credentials.

Page | 9
• You will have to accept the privacy statements to proceed.

Page | 10
10 Navigation bar in myIDTravel
• New Flight/Ticket: allows you to book your flight(s).

• Manage Bookings & Tickets: allows you to rebook or cancel an existing ticket. Booked tickets are
valid for 90 days from date of issue. You must have the e-ticket number or PNR code/number to
retrieve an existing listed flight. Details of a listed flight/PNR/e-ticket can also be visible in the
Flight List section of the Navigation bar. Please refer to each carrier’s ID agreement for detailed
rules and processes before making any changes to existing listed ticket as processes differ from
one airline to other (i.e., re-booking, cancelations, refunds).
• ID Agreements: contains a list of the rules and regulations for travel on other airlines including
managing, cancellation refund processes. This includes ZED fare levels and designates eligibility
as per each PTC. The information contained here is supplied by the partner airline.
• Flight List: will display all tickets issued by your user account.
• English: allows you to choose your language of choice.
• Change password: allows you to change your password.
• Logout: allows you to log out of myIDTravel.

Page | 11
10.1 New Flight/Ticket (to book standby flights):

• Use New Flight/Ticket to purchase standby tickets on Calm Air and other airlines.
• Select Travelers you wish to include for upcoming listing. All eligible dependents and beneficiaries,
if applicable, will appear on this screen to select from. Please refer to section 7 on how to add
eligible dependents and beneficiaries (if not already included in your profile).

Page | 12
• Once you have selected the travelers you wish to add, it will take you to find flights. Complete all
required fields base on your travel plan. Ensure you check applicable ID Agreement rules and
eligibility for the partner airline you are planning to travel with, otherwise an error will appear if
there is a system mismatch.
• Complete all required fields. The below example is booked with Canadian North. You may choose
Return or One Way travel, however we strongly suggest you book one-way travel as this makes
tickets easier to manage (i.e., changes/cancellations/refunds).

Page | 13
• You will be provided with all flight options for that date. Even if the flight is fully booked, it will
still be available to list a standby ticket on.
• The “face” icon beside each flight option indicates the space availability at the time you are
booking as follows:
Green face – Good Chance of getting on the flight
Yellow face – Modarate Chance of getting on the flight
Red face – Bad chance of getting on the flight

Page | 14
• Select desired flight and click continue to proceed.
• On the Fare Information page, all applicable fares, government taxes and administrative fees
charged by myIDTravel will be shown for the selected itinerary, separated by airline and
passenger. All amounts highlighted in grey will be charged to your credit card by the ticket issuing
airline in the currency stated.

Page | 15
• The Contact and Payment Information screen is pre-populated with your email information from
your staff profile. You are required to include applicable phone numbers and may change the
email to another address if you prefer. Please double check all information on this page.

Page | 16

Page | 17
• You will receive a pop-up message verifying your credit card was successfully saved for your
booking. You may also edit the credit card information at this time. You must check all
acknowledgement boxes to finish the purchase.
• You will then receive verification that your ticket has been listed successfully and you will receive
confirmation sent to the email provided during the listing. A sample test message has been
provided as an example.

Page | 18

Page | 19

10.2 ID Agreement:
• ID Agreements will be available for each partner airline including Calm Air you are able to book
standby flights on. These agreements contain important information such as baggage rules, travel
embargos, regulations for travel, and other important information for travel on each airline
including contact details, management of booking process, cancellation/refund requests. This
information will include agreed upon ZED fare levels and designated eligible PTC’s. This
information is provided by the partner airline – see the below example for Canadian North.

Page | 20

Page | 21
10.3 Manage Bookings & Tickets

• Manage Bookings & Tickets: allows you to manage existing bookings such as rebooking a flight,
and/or cancelling a listing. Listings (booked flights) are valid for 90 days from date of issue. You
must have the e-ticket number or PNR to retrieve an existing listed flight. Details of listed
flight/PNR/e-ticket are also available in the ‘Flight List’ section of the Navigation bar. Please refer
to each carrier’s ID agreement for detailed information/processes before making any changes (re-
booking, cancelation, refund) to existing listed tickets as processes differ from one airline to other.

Page | 22

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myIDTravel

Calm Air International LP

2 ZED - Zonal Employee Discount ............................................................................................................ 2

3 ISTA – Interline Staff Travel Agreement and ZED-MIBA (www.zedmiba.org) ...................................... 2

4 myIDTravel Platform ............................................................................................................................. 2

5 Why myIDTravel? .................................................................................................................................. 3

6 PTC – Passenger Type Codes ................................................................................................................. 3

8 Signing up for myIDTravel ..................................................................................................................... 5

9 Logging into myIDTravel ....................................................................................................................... 6

10 Navigation bar in myIDTravel.............................................................................................................. 11

10.1 New Flight/Ticket (to book standby flights):............................................................................... 12

10.2 ID Agreement: ............................................................................................................................. 20

10.3 Manage Bookings & Tickets ........................................................................................................ 22

Calm Air International LP Original - August 2021

myIDTravel USER GUIDE

2 ZED - Zonal Employee Discount

3 ISTA – Interline Staff Travel Agreement and ZED-MIBA

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

6 PTC – Passenger Type Codes

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

7 How to update new/existing profiles and add eligible dependents

1. Sample of completed profile

myIDTravel USER GUIDE Original - July 2022

First name: As per Travel document and HR file

Gender: Indicate from drop-down list

Dependent or Beneficiary (indicate Y): Indicate from drop-down list

8 Signing up for myIDTravel

Calm Air International LP Original - August 2021

Calm Air International LP Original - August 2021

myIDTravel USER GUIDE

• Select Calm Air as the employing airline.

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

• You will have to accept the privacy statements to proceed.

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

10 Navigation bar in myIDTravel

• New Flight/Ticket: allows you to book your flight(s).

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

10.1 New Flight/Ticket (to book standby flights):

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

Green face – Good Chance of getting on the flight

Yellow face – Modarate Chance of getting on the flight

Red face – Bad chance of getting on the flight

myIDTravel USER GUIDE Original - July 2022

myIDTravel USER GUIDE

• Select desired flight and click continue to proceed.

myIDTravel USER GUIDE Original - July 2022