Org MGT Q 1 Mod2 R Module 2 Materials

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Org Mgt Q 1 mod2 R - module 2 materials
Accountancy, Business and Management (St. Paul University Surigao)
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Organization and
Management
Quarter 1 – Module 2:
The Functions, Roles and
Skills of a Manager

lOMoARcPSD|38860190
Organization and Management – Grade 11

Alternative Delivery Mode
Quarter 1 – Module 2: The Meaning, Functions, Types and Theories of Management
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work of the
Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for exploitation of such work for profit. Such
agency or office may, among other things, impose as a condition the payment of royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders. Every
effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.
Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio
Development Team of the Module
Writer : Thelma F. Mina

Editor : Hazel May S. Barcial
Reviewer : Charina C. Dizon
Illustrator : Annie Rhose C. Rosales
Layout Artist : Annie Rhose C. Rosales
Cover Design : LRMDS- BATAAN
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OIC-Asst. Schools Division Superintendent : William Roderick R. Fallorin
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Telefax: (047) 237-2102
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Organization and
Management
Quarter 1 – Module 2:
Skills of a Manager

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Introductory Message
For the facilitator:
Welcome to the Organization and Management – Grade 11 Alternative Delivery
Mode (ADM) Module on The Meaning, Functions, Types and Theories of Management!
This module was collaboratively designed, developed and reviewed by
educators both from public and private institutions to assist you, the teacher or
facilitator in helping the learners meet the standards set by the K to 12 Curriculum
while overcoming their personal, social, and economic constraints in schooling.
This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this also
aims to help learners acquire the needed 21st century skills while taking into
consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the
body of the module:
Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.
As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

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For the learner:
Welcome to the Organization and Management – Grade 11 Alternative Delivery

Mode (ADM) Module on The Meaning, Functions, Types and theories of Management!
The hand is one of the most symbolized part of the human body. It is often
used to depict skill, action and purpose. Through our hands we may learn, create
and accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant competencies
and skills at your own pace and time. Your academic success lies in your own hands!
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning resource while being an active
learner.
This module has the following parts and corresponding icons:
What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.
What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
What’s In This is a brief drill or review to help you link

the current lesson with the previous one.
What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.
What is It This section provides a brief discussion of the

lesson. This aims to help you discover and
understand new concepts and skills.
What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

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What I Can Do This section provides an activity which will

help you transfer your new knowledge or skill
into real life situations or concerns.
Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.
Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of the
lesson learned. This also tends retention of
learned concepts.
Answer Key This contains answers to all activities in the

module.
At the end of this module you will also find:
References This is a list of all sources used in developing

this module.
The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are not
alone.
We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!

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What I Need to Know
At the end of this module, the learner will be able to:
1. explain the functions, roles and skills of a manager. (ABM_AOM11-Ia-b-3);
2. distinguish the different functions, roles and skills of a manager; and
3. respect and appreciate the importance of the different functions, roles and skills
of the manager.
A. Complete the table with the appropriate roles for each category. Choose
the correct answer inside the box.
Figure head Negotiator Entrepreneur Leader
Manager Liaison Mediator Monitor
Disseminator Stockholders Spokesperson Resource allocator
INTERPERSONAL ROLES INFORMATIONAL ROLES DECISIONAL ROLES

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B. Encircle the words that best describe each given statement.
1. This skill is most common with lower level manager because they have a closer
contact with non-managerial workers who employs different techniques and tools
in the production of quality products and services.
a. communicating b. conceptual c. human d. technical
2. The manager who is responsible for the day to day operation of the business.
a. frontline b. top-level c. middle-level d. human resource
3. Which among skills pertains to the ability of the manager to deal with people
within and outside the organization.
a. technical b. human c. conceptual d. decision making
4. He sets the general goals and formulate policies of the organization.
a. top-level b. middle-level c. marketing d. lower-level
5. This role involves the processing and using of information to make crucial
decisions.
a. informational b. administrative c. decisional d. interpersonal
Lesson
1 Skills of a Manager
In our life we need to perform so many functions and roles that we are
expected to portray from time to time. Different roles from a simple to a more complex
one from being a husband or a wife, a daughter or a son, a sister or a brother, a
parent, an employee, a student, and a friend and so many more on the list. Manager
is no exception from portraying and performing various functions in each level of
management and taking different roles as the need arises. Furthermore, in order for
the manager to undertake those various functions and roles he needs to possess the
right skills to be able to successfully execute those responsibilities efficiently and
effectively.
It is quite true that, Manager portrays a very crucial part in the management
process or system of any organization. The life and success of all the organization
really lies on the hands of the manager and how he/she will perform the various

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functions and roles, from optimizing all the resources of the company, monitoring
the performance of the employees and motivating them to ensure high level of
productivity, handling of various problems of the company and making crucial
decisions. Those are among the various responsibilities that a manager must
efficiently and effectively carry out in order to achieve the company goals and to
become successful and maintain its sustainability in the industry.
What’s In
Match the picture with the appropriate function for each role. Write the letter of the
correct answer.
1. 2. 3. 4. 5.
A. B. C. D. E.
Controlling and Setting the goals Examining and Helping the Planning and
extinguishing of the treating the students to learn construction of
the fire organization patient structures
Notes to the Teacher

Ang modyul na ito ay naghahanda sa mga mag-aaral upang makalikha
at mailarawan ang mga hugis ng katawan ayon sa kung paano ito
ginagawa o inilalahad sa isang larawan.

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What’s New
FIGURE IT OUT!
Let us take a look at the picture below and share your interpretation on the table
provided.
pi
What is It

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Manager is the person who is

Blocking the Barriers responsible for the over-all operation of the
organization as well as the people and all the
Roles-is a socially expected behavior
pattern usually determined by an resources within his/her control to ensure
individual’s status in a particular that every element is working together
society; a character assigned or towards its goals and objectives. In doing so,
assumed manager has to perform multiple roles and
functions according to the level of
Function- is the job or duty of a person
management and must need to possess the
Skills- is a developed aptitude or ability; required skills to successfully carry out all
a learned power of doing something those responsibilities.
competently
MANAGERIAL LEVELS
Each organization depending on their size

or structure resulted to dividing the management into various levels and this is very
necessary to ensure that the manager will be able to closely supervise their
subordinates and must see to it that their performance is aligned with the company’s
goals and objectives. Organization is usually divided into three levels of management
in order to show the separation of the various managerial positions within the
company. The various level of management clearly provides the administrative ranks
of the organization workers that determines the chain of command, the scope of
authority and the status enjoyed by the managerial position. The three functions of
the levels of management are:
TOP-LEVEL MANAGEMENT
TOP- LEVEL MANAGERS

(Corporate Managers)
-set goals; handle external

affairs; make strategic
plans and crucial
decisions
-
MIDDLE-LEVEL MANAGEMENT
MIDDLE- LEVEL MANAGERS
(Tactical Managers)
-formulate and carry out

activities; report to the top
manager; supervise and leads
the lower level manager and
distribute resources
LOWER-LEVEL MANAGEMENT
FRONTLINE OR LOWER- LEVEL MANAGERS

(Operational Managers)
-responsible for the day-to-day operations;

reports to middle- level manager; serve as a
bridge between management and non-
management employees

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TOP-LEVEL MANAGERS- also known as the general or strategic manager and is

accountable to the shareholders for operating the business. It is usually composed
of the Board of Directors, President; Vice-President, Chief Executive Officer (CEO);
Chief Operating Officer (COO), Chief Financial Officer (CFO) and Chief Marketing
Officer (CMO) who have authority over the organization’s other human resources.
Their functions are as follows:
▪ formulate policies and lay down the general and long- term goals of the
organization which focus on its sustainability, development and over-all
efficiency and effectiveness.
▪ devise sound strategies that will support the realization of the set goals and
aligning competent managers to successfully carry them out.
▪ appoints executives for middle-level management
▪ controls and coordinates all the activities of the organization
▪ handles inter-relationship with the external environment
▪ provides guidance and direction to the whole organization
MIDDLE-LEVEL MANAGERS- are also known as the tactical manager and is

accountable to the top-level managers for the activities of their departments. They
are made up of General Manager, Regional Manager, Branch Manager, District
Manager and Plant Manager. They are more aware of the company’s problem
compared to the top-level managers because they have close contacts with the
frontline managers, customers and other subordinates. Aside from the above
mentioned, their functions
are as follows:
▪ serves as communicators between top and lower levels as they transfer

information, reports and various data of the company to the top-level
managers.
▪ in charge with the employment and trainings of the lower levels
▪ interpret and carry out the plans of the organization in accordance with the
policies and directions of the top-level management.
▪ supervise and monitors the performance of the lower-level managers
▪ develops creativity to provide sound ideas about operational and problem
solving skills to their subordinates.
▪ Motivation of frontline managers
FRONTLINE OR LOWER-LEVEL MANAGERS- also known as the operational

managers and composed of Supervisors, Foreman, Store or Office Managers
and Team Leaders. Their functions include:
▪ assigning of task and jobs to other subordinates

▪ supervise the day to day activities of the organization
▪ directly responsible for the quality and quantity of worker’s production
▪ serves as a bridge between management and non-management employee
▪ maintain discipline in the organization
▪ supervise, guides and motivates subordinates
▪ make necessary decisions on their levels

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MANAGERIAL ROLES
According to Henry Mintzberg, a professor at McGill University and who

conducted a research on what real managers do, He classified the managerial roles
in three categories: interpersonal, informational and decisional or decision making.
INTERPERSONAL- this pertains to the role that has

something to do with building a good relationship
with others and related to human skills. Some of the
interpersonal roles of a manager are:
A. Figure head- he stand as a source of inspiration and

a symbol of legal authority to his employees and performs social,
ceremonial duties like signing of documents and receiving
visitors.
B. Leader- he hires, trains and motivates his personnel
and he also communicates performance goals and evaluates the
performance of the employees.
C. Liaison- the manager interacts and communicates
with internal and external members of the organization and this
networking activity is critical in realizing the organizational goals
especially concerning with the customers.
INFORMATIONAL- this role involves generating and

sharing of important information to successfully attain
the company’s objectives. Some of the informational roles
are as follows:
A. Monitor- he takes the role as the receiver and

collector of useful information that can be obtained through
meetings, conversations and documentations to keep abreast
of the current and industry standards as well as the changes
occurring in both internal and external business
environments.
B. Disseminator- takes and distributes information to
the appropriate individuals or subordinates regularly.
C. Spokesperson- transmits information about the
organization to outside parties or individuals.

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DECISIONAL or DECISION-MAKING- this role

entails processing and using of information to make
decisions in order for the managers to get things
done. Some of the decisional roles are the following:
A. Entrepreneur- the one who design and initiate change

within the organization and usually involves improvement that will
contribute in the achievement of future goals.
B. Mediator- handles and resolves conflicts among employees,
difficult problems and non- routine situations like strikes.
C. Resource Allocator- the manager decides on how to
allocate or distribute the resources and with whom to work closely to
attain desired outcomes.
D. Negotiator- this role is where the manager represents a
team or departments when negotiating an issue with the suppliers,
individual employees, unions, customers, the government and outside
parties. Managers usually negotiates on budgeting and purchases.
MANAGERIAL SKILLS
Diagram 1.0 (Required Managerial Skills for Each Managerial Level)

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CONCEPTUAL HUMAN SKILLS TECHNICAL

SKILLS SKILLS
Most common with Top- Common with all levels of Most common with
level managers managers Frontline or Lower-level
managers
Ability of the managers to Enable managers in all Is the knowledge and

think of possible levels to relate well with proficiency in activities
solutions to complex people that involves methods,
problems processes and
procedures
Through the ability to see Communicating, leading, Lower-level managers

“the big picture”, allows inspiring and motivating find these skills very
to recognize significant will be easy with the help important because they
elements in the situation of human skills are the ones who manage
and to understand its especially in dealing with the non-management
relationships among the people both in the workers who usually use
elements internal and external varied techniques and
environment of the tools to be able to
organization produced good quality
products and services
What’s More
Identify the term that is being describe by each given statement by arranging
the jumbled letters.
1. The manager who take the role of resolving conflicts among employees and
handles difficult problems and non- routine situations.
T A D O M I R E

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2. This manager is also known as tactical manager and supervise the work of the
frontline managers.
D I L E D M E L V L E
3. It is the role of a manager that has something to do with building a good

relationship with others.
P N T O R A L E N S I E R
4. The skills that are common to all managers and allows them to deal with
different people.
M H A N U
5. It is a socially expected behavior pattern usually determined by an individual’s

status in a society.
S R E O L
6. The manager who carry the roles of communicating information to outside

parties.
O S S E K P P E O R N S
7. The manager who handles the organization’s inter-relationship with the external
environment.
P T O L L E V E
8. This role requires the processing and using of information in order to make
decisions.
L D I C E S A O I N
9. This role allows the manager to stand a symbol of legal authority among his
employees.
E R F U I G D A H E
10. The manager who is responsible for the quality and quantity of output of the
workers.
E R W L O L V E E L

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What I Have Learned
A. Illustrate the level of management and briefly explain its functions.
AGREE! or
B. Write AGREE, if the statement is correct and
DISAGREE DISAGREE, if the statement is incorrect.
_______________1. Maintaining an inter-relationship with an external environment is

performed by the middle-level managers.
______________2. Informational roles pertain to creating a good relationship with

other people.
______________3. Liaison roles is responsible for the hiring, training and motivating
of his employees.
______________4. As a monitor, the manager receives and collects useful information

to help the company to be updated with the current trends and changes in the
business environment.
______________5. The frontline managers are the one who layout the long-term
organizational goals.
______________6. Technical skills are mostly used by the lower-level managers.
______________7. Negotiator is the one who handles and resolves conflicts among
employees.
______________8. The top- level managers are composed of Regional manager,

Branch manager and Plant manager.

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______________9. Informational roles pertain to generating and sharing important

information to achieve the company’s goals.
______________10. The middle manager serves as a bridge between the top-level

managers and frontline managers.
What I Can Do
Complete the Table. Give a specific role that you have portrayed in your life
and Identify the various functions that you have performed for each roles and
the skills that you have used to successfully carry it out.
ROLES FUNCTIONS SKILLS
at home
in school
in the
community

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Assessment
A. Memory Game! Match the various level of manager to the functions given
on each box. Write only the letter of the correct answer.
A. B. C.
TOP-LEVEL MIDDLE-LEVEL LOWER-LEVEL

MANAGER MANAGER MANAGER
___1. Interpret and carry out the ____4. Directly responsible for
plans of the organization the quality and quantity of
according to the direction output of the workers.
of the upper management.
Controls and coordinates Serves as a bridge between

all the activities of the management and non-
___2. ____5.
organization. management employees
Formulate sound
strategies that will support
the attainment of goals
__3. and assign competent
managers to carry it out.
B. Classify each given scenario whether it is under Conceptual Skills (CS);

Human Skills (HS) and Technical Skills (TS). Write only the abbreviation.
_________1. Motivating your subordinates to accomplish the task.
_________2. Visualize the inter-relationship of various concepts and ideas.
_________3. Handling and resolving conflicts among employees.
_________4. Using of office software such as Microsoft Office, Adobe and Google
docs in preparing reports.
_________5. Defining a problem and develop effective solutions.

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C. Choose the correct answer from the box to complete each analogy.
1. Decisional roles: decision making; Informational roles: __________________
2. Figure head: ceremonial duties; Leader: ________________________________
3. Spokesperson: transmit information; Disseminator: _____________________
4. Resource allocator: distribute resources; Entrepreneur: _________________
5. Decisional: negotiator; Interpersonal: ___________________________________
Generating useful information Hires and trains personnel
Distribute information to appropriate parties Design and initiate change
Liaison Mediator
Resolves conflicts Negotiator
Additional Activities
A. WORD HUNT. Find and Encircle the words that corresponds with the
given statement.
I N F O R M A T I O N A L
A T R I B U T O E U T O I
N L O V E R S L N T A R A
O O N C E P T E T S I R I
I N T R E E D V R I D E S
S A L T Y A H E A D S P O
I S I N A C E L P E O N N
C A N T E E N P O K I D S
E R E S O U R O E E C J O
D I S S E M I T E A C H T
H U M A N S K I L L S A Y
U P N E G O T I A T O R Y

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1. Conceptual skills are most common to this manager.
2. This role performs communicating and networking activity both internal and
external members of the organization.
3. The skills that are most common to all levels of management and enables them to
deal with people.
4. Manager who supervise the day to day operation of the business.
5. This role involves representing a team or departments when negotiating an issue
like in budget and purchases.
Making Decisions
B. Which among the functions, roles and skills of a manager, you consider the
most important? Explain your answer.

Additional Assessment: What I Have What I Know:
Activities: Learned:
A. 1. B 4. C A. Interpersonal
A. 2. A 5. C A. Answer may Figure-head;
1. Top- level 3. A varies depending on Leader; Liaison
2. Liaison B 1. HS the learner’s Informational
3. Human skills 2. CS perception Monitor;
4. Frontline 3 HS Disseminator;
B. 1. Disagree
5. Negotiator 4. TS Spokesperson
2. Disagree
B. 5. CS Decisional
3. Disagree
Answer may varies C. 1. Generating Entrepreneur;
4. Agree
depending on the useful information Mediator;
5. Disagree
perception and 2. Hires and Resource allocator;
6. Agree
experience of the trains personnel Negotiator
7. Disagree
learners 3. Distribute B. 1. D
8. Disagree
information to 2. A
9. Agree
appropriate parties 10. Agree 3. B
4. Design and 4. A
initiate change 5. C
5. Liaison
What’s More:
What’s In:
What’s New: What I Can Do: 1. Mediator
1. D 2. Middle-Level
Answer may 2. E Answer may 3. Interpersonal
varies 3. B varies 4. Human
depending on 4. C depending on 5. Roles
6. Spokesperson
the perception 5. A the perception 7. Top-Level
and experience and experience 8. Decisional
of the learners of the learners 9. Figure-head
10.Lower-Level
Answer Key
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References
http://englishbookgeorgia.com/blogebg/wp-content/uploads/2017/07/stock-photo-group-of-
happy-children-at-school-classroom-with-teacher-cartoon-162403919.jpg
https://media.istockphoto.com/vectors/doctor-caring-for-a-patient-in-hospital-bed-vector-
id531864237?k=6&m=531864237&s=612x612&w=0&h=WuDWuhpKeI9UGgPIXayQEvQ7x0OvG
8ksd--Cf8iFLKM=
https://tse1.mm.bing.net/th?id=OIP.p7b4vipwz10dnz1tJlt-gAHaH_&pid=Api&P=0&w=300&h=300x
https://st3.depositphotos.com/7700582/16591/v/1600/depositphotos_165917088-stock-
illustration-set-of-cartoon-engineers-vector.jpg
https://cdn-images-1.medium.com/max/1200/1*6ge3gXH51icSvin7oV-4-Q.png
https://images.all-free
download.com/images/graphicthumb/manager_work_background_colleagues_meeting_icons_
cart oon_characters_6836720.jpg
https://www.researchgate.net/profile/Hyo_Jin_Kang3/publication/317675137/figure/download/fig
1/AS:512582009667584@1499220482422/Different-management-skills-required-by-manager-
level-Adapted-from-Daft-2003-Dance.png
https://d2gg9evh47fn9z.cloudfront.net/800px_COLOURBOX19170266.jpg
https://thumbs.dreamstime.com/z/managers-shaking-hands-teamwork-illustration-simple-cartoon-
style-office-employees-working-together-cute-flat-vector-drawing-75133514.jpg
https://tse4.mm.bing.net/th?id=OIP.vkkkHy6QBPmzkxZDG2PdfwHaHa&pid=Api&P=0&w=300&h=30
https://d3ui957tjb5bqd.cloudfront.net/images/screenshots/products/3/37/37762/thinking2_prew-
o.jpg?1378551695

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For inquiries or feedback, please write or call:
Department of Education – Region III,

Schools Division of Bataan - Curriculum Implementation Division
Learning Resources Management and Development Section (LRMDS)
Provincial Capitol Compound, Balanga City, Bataan
Telefax: (047) 237-2102
Email Address: bataan@deped.gov.ph

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Org Mgt Q 1 mod2 R - module 2 materials

Accountancy, Business and Management (St. Paul University Surigao)

Scan to open on Studocu

Studocu is not sponsored or endorsed by any college or university

Downloaded by Nary Garbo (Banevincent7@gmail.com)

Organization and Management – Grade 11

Published by the Department of Education

Development Team of the Module

Writer : Thelma F. Mina

Printed in the Philippines by Department of Education – Schools Division of Bataan

Downloaded by Nary Garbo (Banevincent7@gmail.com)

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For the facilitator:

Welcome to the Organization and Management – Grade 11 Alternative Delivery

This module was collaboratively designed, developed and reviewed by

while overcoming their personal, social, and economic constraints in schooling.

consideration their needs and circumstances.

body of the module:

Notes to the Teacher

the learners as they do the tasks included in the module.

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For the learner:

Welcome to the Organization and Management – Grade 11 Alternative Delivery

This module has the following parts and corresponding icons:

What I Know This part includes an activity that aims to

What’s In This is a brief drill or review to help you link

What’s New In this portion, the new lesson will be

What is It This section provides a brief discussion of the

What’s More This comprises activities for independent

What I Have Learned This includes questions or blank

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What I Can Do This section provides an activity which will

Assessment This is a task which aims to evaluate your

Additional Activities In this portion, another activity will be given

Answer Key This contains answers to all activities in the

At the end of this module you will also find:

References This is a list of all sources used in developing

The following are some reminders in using this module:

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What I Need to Know

At the end of this module, the learner will be able to:

1. explain the functions, roles and skills of a manager. (ABM_AOM11-Ia-b-3);

2. distinguish the different functions, roles and skills of a manager; and

Figure head Negotiator Entrepreneur Leader

Manager Liaison Mediator Monitor

Disseminator Stockholders Spokesperson Resource allocator

INTERPERSONAL ROLES INFORMATIONAL ROLES DECISIONAL ROLES

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B. Encircle the words that best describe each given statement.

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Notes to the Teacher

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Manager is the person who is

Each organization depending on their size

TOP- LEVEL MANAGERS