TRƯỜNG ĐẠI HỌC THƯƠNG MẠI

HỌC KỲ I NĂM HỌC 2023 – 2024

(Phần dành cho sinh viên/ học viên)

Bài thi học phần: Tiếng Anh chuyên ngành 1 Số báo danh: 28
Mã số đề thi: 14 Mã số SV/HV: 21D140019
Ngày thi: 16/12/2023 Tổng số trang: 3 Lớp: 231_ENTI1011_42
Họ và tên: Nguyễn Ngọc Mai

Điểm kết luận:

GV chấm thi 1: …….………………………......

GV chấm thi 2: …….………………………......

Bài làm
SV/HV không Question 1:
được viết vào cột
này) 1. Summarize the text.

Điểm từng câu, Hotel management involves managing hotel industry aspects, aiming to successfully
diểm thưởng run a hotel while managing other business aspects simultaneously. In the 17th
(nếu có) và điểm
toàn bài century, American business owners established inns to cater to travelers' needs which
gradually expanded as short-term accommodation demand increased. The industry
GV chấm 1:
has attempted to satisfy society's changing demands and thrived as an indispensable
Câu 1: ……… điểm
part of the economy. Hotels are now classified into different types based on travelers’
Câu 2: ……… điểm
………………….
budgets. Hotel managers conventionally require a bachelor's degree, extensive work

…………………. experience along with courses in economics, catering, accounting, marketing, and
Cộng …… điểm others. Besides, hotel management also offers opportunities in various other
industries.
GV chấm 2:
Câu 1: ……… điểm
2. Opinion about the view: “The primary goal behind learning the ins and outs of
Câu 2: ……… điểm
hotel management is to run a hotel successfully while managing the other aspects of
………………….
the business at the same time.”
………………….
According to the author, the main objective of learning hotel management is to
Cộng …… điểm
efficiently administer a hotel while handling diverse areas of the business. From my
perspective, this statement is completely agreeable since it provides managers with

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a thorough comprehension of the intricate operations of the hotel industry as well as the ability to navigate
its challenges. Initially, the core of successful hotel management is operational efficiency. The
administrator should be skilled in other areas such as food and beverage operations, marketing, financial
management and some others that support streamlining operations and ensuring a seamless guest
experience. Understanding the ins and outs of hotel management may assist managers in achieving
operational efficiency which is related to the successful execution of strategies and practices that
maximize the profit of the overall production. Furthermore, having an in-depth awareness of hotel
management includes possessing the commercial acumen required to flourish in a competitive industry.
More than just providing superior guest experiences, managing a hotel involves clever financial
management, targeted marketing, and efficient human resource practices. The hotel's long-term growth
and sustainability can be guaranteed by mastering the business aspects of hotel management while
simultaneously meeting guest needs. In conclusion, to achieve the primary goal of successfully operating
a hotel while handling other elements of the business, managers must become knowledgeable about the
intricacies of hotel management by combining operational excellence and strategic decision-making to
create a thriving hotel environment.

Question 2:
Working remotely from home while on a business trip is becoming rather common these days. While
finding the perfect hotel that meets every need isn't always simple, a few key components: amenities,
location, and accessibility, are especially crucial to meeting the needs and expectations of business
visitors.
Offering business-friendly amenities can enhance business travelers' comfort and efficiency, which
demonstrates a commitment to meeting the unique needs of business travelers. These facilities may
include high-speed Internet access, meeting rooms, audiovisual equipment, work desks with comfortable
chairs, printers and fax machines in common areas as well as wake-up call services that can enhance
comfort and efficiency for travelers. By providing these amenities, hotels can attract and retain business
guests, resulting in higher occupancy rates and customer loyalty in the competitive hospitality market.
Further, another important factor in a business hotel is its location as it has an immediate effect on business
customers' accessibility and convenience. Hotels often have strategic locations in city centers or close to
major business centers, convention centers, and transit hubs which provide better accessibility to
transportation, such as shuttle services or closeness to public transportation. This makes it particularly
beneficial for those who don't want to rent a car or who are not familiar with the area.

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To conclude, by integrating these features, a business hotel can establish an environment that caters to the
specific requirements of business guests to boost their level of satisfaction which can enhance the hotel's
reputation as a preferred choice for business travelers.

---Hết---

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