1.

After-sales service

Ý nghĩa: Bảo trì thường xuyên (bảo trì) hoặc sửa chữa sản phẩm. Dịch vụ
sau bán hàng (hậu mãi) có thể được cung cấp bởi nhà sản xuất (công ty sản
xuất sản phẩm) hoặc nhà cung cấp, trong và sau thời gian bảo hành.

Ví dụ: They promised after-sales service, but the warranty period was not
specified.

2. Cold calling

Ý nghĩa: Một kĩ thuật liên quan đến việc liên hệ với những khách hàng
(được dự đoán là) tiềm năng mà chưa có liên hệ trước với nhân viên bán
hàng đang thực hiện cuộc gọi.

Ví dụ: I always get annoyed when a cold caller decides to disturb my rest.

3. To buy in bulk

Ý nghĩa: Mua hàng với số lượng lớn, thường ở mức giảm giá.

Ví dụ: We bulk-buy office supplies because it’s a lot cheaper.

4. To buy on credit

Ý nghĩa: Mua thứ gì đó và trả tiền sau, thường có thêm lãi suất (khoản tiền
phải trả thêm cho khoản vay).

Ví dụ: I usually buy a lot on credit because I tend to shop on impulse

(without planning on it).

5. Catalog price

Ý nghĩa: Giá hiển thị cho mỗi sản phẩm của một công ty, trước khi cộng
hay trừ các khoản khác (ví dụ như chi phí đóng gói và vận chuyển)

Ví dụ: This product is sold at 10% less than the catalog price.

6. Agreed price

Ý nghĩa: Giá đã được người mua và người bán chấp nhận.

Ví dụ: I was so disappointed that they suddenly increased the agreed price.

7. Payment by installments

Ý nghĩa: Một quy trình mà người mua trả cho một sản phẩm theo từng giai
đoạn (thay vì tất cả cùng một lúc), trong khi vẫn có thể sử dụng nó.

Ví dụ: We couldn’t afford a washing machine at that point, so we paid for

it in installments.

8. Advance payment

Ý nghĩa: Một hệ thống mà theo đó khách hàng trả trước một phần giá của
một sản phẩm. Số dư (số tiền còn lại) sẽ được thanh toán khi sản phẩm
được giao.

Ví dụ: We require advance payment for this car, as it is custom-made.

9. Price conscious

Ý nghĩa: Tìm kiếm mức giá thấp nhất

Ví dụ: She was so price conscious that she kept looking for the best deal
until the product wasn’t available anymore.

10. Price reduction

Ý nghĩa: Giảm giá hàng hoá

Ví dụ: After the huge price reduction, everybody wanted to buy the new
model.

11. Sales pitch

Ý nghĩa: Một bài thuyết trình bán hàng cố gắng thuyết phục người khác
mua sản phẩm.

Ví dụ: Her sales pitch was so good that it convinced almost everyone in the
room.

12. To submit an invoice

Ý nghĩa: Gửi hoặc đưa ra một dự án mua hàng

Ví dụ: They submitted the invoice late, so I assumed the product wouldn’t
arrive on time.

13. To close the sale

Ý nghĩa: Hoàn tất (đóng) giao dịch.

Ví dụ: Jack was very good at presenting products, but he simply

couldn’t close a sale.

20 cụm từ tiếng Anh chuyên ngành sales không thể bỏ qua nếu muốn thăng
tiến sự nghiệp
14. Supplier

Ý nghĩa: Người hoặc công ty cung cấp hàng hoá hoặc dịch vụ.

Ví dụ: We stopped working with our supplier because he was late delivering
the products.

15. Sales volume

Ý nghĩa: Số lượng hàng hoá hoặc dịch vụ được bán bởi một công ty trong
một khoảng thời gian nhất định.

Ví dụ: Good sales reps can help increase the sales volume.

16. Recommended price

Ý nghĩa: Mức giá bán nhà sản xuất đề xuất cho sản phẩm. Giá này có thể
thay đổi bởi nhà bán lẻ.

Ví dụ: Retailers who sell this model for more than the recommended
priceare counting on uninformed customers.

17. Free trial

Ý nghĩa: Một sản phẩm hoặc dịch vụ được cung cấp cho khách hàng miễn
phí trong một khoảng thời gian ngắn để họ có thể thử sử dụng nó.
Ví dụ: A free trial was available for that laptop. In the end, I liked it so
much that I bought it.

18. Complimentary gift

Ý nghĩa: Một món quà miễn phí được cung cấp cho bạn khi bạn mua thứ gì
đó hoặc khi bạn ghé thăm một cửa hàng.

Ví dụ: She received a complimentary gift on her purchase and was very
pleased.

20 cụm từ tiếng Anh chuyên ngành sales không thể bỏ qua nếu muốn thăng
tiến sự nghiệp
19. Faulty goods

Ý nghĩa: Hàng hoá bị lỗi, sản phẩm không hoàn hảo.

Ví dụ: Their bad reputation was a result of having sold several faulty goods.

20. Quote/Quotation

Ý nghĩa: Một tuyên bố chính thức xác định chi phí ước tính cho một sản
phẩm hoặc dịch vụ cụ thể.

Ví dụ: This company gave us the lowest quote, so we chose them.

30 Incredibly Useful English Phrases for Business Projects

Project Team

A team is a group of people who work together, sometimes on a project. For a

successful project, you must work as a team and be able to communicate well.
The following phrases will help you do that.
1. Form a team
Meaning: To gather a group of people to work on the project
Sample sentence: The first thing a project manager does is form a team of staff
who are best for the project.
2. Team up with
Meaning: To join together to work as a team
Sample sentence: Sometimes on a big project, you may need to team up
with other companies.
3. Pitch in
Meaning: To join in to help with a job or project
Sample sentence: You need a strong team for the project to succeed. Everyone
will have to pitch in their ideas. We need each team member to share five ideas
at the meeting on Monday.
4. Start from scratch
Meaning: To start new from nothing
Sample sentence: Since we will be starting from scratch on this project, we
will make the plan as we go along.
5. Define the phases
Meaning: To break down the project into smaller parts, or phases.
A phase is one part in a series of actions or events. For example, in a library
project, the design phase comes before the building phase.
Sample sentence: We must wait for the project team to define the phasesbefore
we can start work.
6. Set deadlines
Meaning: To set the dates when a job must be finished
A deadline is a date or time when a completed job is due, and set means “to
make” in this phrase.
Sample sentence: We have set deadlines for each phase except the design
phase. Does anyone know how long the design will take?
Start of the Project

You may hear the following phrases at the start of your business project.

7. Give the green light

Meaning: To give the signal to begin

Think of this as a traffic light turning green when you’re driving. What do you
do when the light is green? That’s right, green means go. This expression means
you can go ahead and now begin the project.

Sample sentence: We can’t start the project until management gives the green
light.
8. Kick off
Meaning: To officially start the project
This phrase is also used in sports. In football and soccer, the game
will kick off (begin) when a player kicks the ball to start play.
Sample sentence: As soon as we kick off the project, we will be very busy.

Meetings

Project teams have to meet often, sometimes every day. The following phrases
will help you talk about meetings.

9. Meet up

Meaning: To come together to talk

Meet up is usually used for short, informal meetings with a small group of
people. It is often used with prepositions such as “in,” “at” and “with” to
tell where, at what time or with whom you will meet up.
Sample sentences:
Since we have a few problems to discuss, let’s meet up in my office.
(meet up in + [where] = tells location)
Please tell everyone to meet up at 3:00 p.m. today.
(meet up at + [when] = tells what time)
The project manager would like to meet up with the finance team.
(meet up with + [whom] = tells which people)
10. Meet the deadline
Meaning: To complete the job by the agreed time
While you can meet new people, we also use the verb “to meet” with
deadlines. To meet a deadline means that you finish the task by the
deadline. For example, say you need to send in your job application by Friday at
3:00. To meet the deadline, you send in your job application on Friday at noon.
If you send in your job application on Friday at 4:00, you did not meet the
deadline (because you were too late).
Sample sentence: We may have to work longer hours to meet the deadline.

Schedule

A schedule is a plan of times and events, but it can also be used as a verb. The
verb to schedule means to plan a date and time for a certain event. For example,
you might need to call your doctor’s office to schedule a doctor’s appointment
every year.
11. Schedule a meeting
Meaning: To choose a date, time and place to meet with another person or a
group of people.
Sample sentence: Let’s schedule a meeting for this Tuesday to discuss any
problems.
12. Behind schedule
Meaning: Overdue, later than planned
If your project was due on Monday, but it is now Thursday, you are behind
schedule. The project was supposed to be finished by now, but you’re still
working on it.
Sample sentence: When the project manager hears that the project is behind
schedule, she will want to know the reason why.
13. Ahead of schedule
Meaning: To be completed earlier than planned

Imagine that today is Monday and your project is due on Friday. If you finish it
tomorrow, on Tuesday, then you’ve finished it early and are ahead of schedule.
Good job!

Sample sentence: The project manager is happy that the project is ahead of
schedule and thanked the team for their hard work.
14. According to schedule
Meaning: To go as planned

This means that you are doing a good job, there are no delays and everything is
going as planned.

Sample sentence: If the project goes according to schedule, you can expect a
nice bonus this year.
15. On schedule
Meaning: On time, as planned

This phrase means that you are finishing each task on time and not expecting
any delays.

Sample sentence: If we can solve all these problems quickly, we will still be on
schedule to finish the project by the end of this month.
You’ll notice #14 and #15 are very similar. In fact, in many situations you can
use either phrase and the meaning is the same. But you might hear “according
to schedule” more often when talking about a list of times—such as a bus
schedule, train schedule or a class timetable.
Note: In phrases #12-15 above, the word schedule can’t be used in its plural
form, because it is part of a set phrase.

Planning

As a noun, a plan means an organized set of actions that you want to do to

achieve something. The verb to plan means to take an idea, think about it
carefully and organize what you want to do before taking action.
16. Put a plan into action
Meaning: To start using a plan or idea
Sample sentence: If we put this plan into action, we may need more time and
more people.
17. Plan ahead
Meaning: To think carefully before taking action
Sample sentence: The project manager’s advice is to plan ahead so that the
project will go smoothly.
18. Make a plan
Meaning: To create a way to do something
Sample sentence: How should we advertise this new product? Let’s make a
plan now.
19. Stick to the plan
Meaning: To refuse to change from what you have decided, no matter what
happens
For example, you and your friend have decided to go to a movie Friday night.
On Friday afternoon, your friend calls to say there is a sale at your favorite store.
She asks if you want to go shopping instead. You decide to stick to the
plan, meaning that you will still go watch the movie.
This is another phrase were the noun, plan, can’t be used in its plural form.
Even if you have many plans, you should still say “stick to the plan,” not “stick
to the plans.”
Sample sentence: Changing the design now will take too much time. Let’s
just stick to the plan.
20. Review the plan
Meaning: To inspect or look carefully again at the plan
Sample sentence: If we want to include all these new ideas, we will need
to review the plan.

Tasks

A task is a piece of work that has been given to someone.

21. Tasked with
Meaning: To be given a task
The verb to task means to give a task (small job) to someone. However,
this verb is almost always used in the passive form with the preposition “with,”
which looks like this: have/has been tasked with.

In that form, the whole phase means to be given a task. For example, if I have
been tasked with calling 20 clients today, that means someone else gave me the
job of calling 20 clients.

Sample sentence: Your team has been tasked with finding out why there are so
many customer complaints.
22. Outsource a task
Meaning: To pay another company to do the task
The verb to outsource means to send out the company’s work to someone
outside the company. For example, if you own a small restaurant, you may cook
the food yourself but outsource the desserts to be made by a local baker.
Sample sentence: Since the project team is busy, it might be a good idea
to outsource some tasks to another company.

Target

A target is something you are trying to achieve, like a goal. The verb to
target means to aim or plan to achieve.
23. Target date
Meaning: The date to complete something by
Sample sentence: If we keep missing the target dates, this project will not be
completed on time.
24. Target to complete
Meaning: Plan to finish
Sample sentence: We must target to complete phase 1 before the year-end
holidays when most people will be on vacation.
25. Achieve the target
Meaning: To succeed in reaching a goal
Sample sentence: The project team can expect a free lunch if they achieve the
target this month.

Budget

A budget is an amount of money that you have available to spend, and that you
will decide how to spend. The verb to budget means to plan to spend that
amount of money for a certain purpose.
26. Create a budget
Meaning: To make a plan on the amount of money to spend and how to spend it
Sample sentence: We need to create a budget that includes the travel expenses
of the project team.
27. Stay on budget
Meaning: To keep within the amount of money you plan to use, and refuse to
spend more
Here is yet another phrase where the noun, budget, can’t be used in its plural
form (budgets).
Sample sentence: The project manager has reminded us that to stay on budget,
we must remember to keep the costs as low as possible.
28. Increase the budget
Meaning: Add more money to the amount you planned to spend
The opposite of this phrase is decrease the budget, which means to take away
from the amount of money that you planned to spend.
Sample sentence: Management has agreed to increase the budget to cover the
cost of testing the new car.

End of Project

After all your hard work, the project is almost over. Good job! Now here are the
last two phrases on our list.
29. Wrap up the project
Meaning: To finish the project
Sample sentence: Okay, everyone, let’s check all the paperwork and clean up
the project room, then we’ll be ready to wrap up the project.
30. Sign off the project
Meaning: To formally approve and accept the project as finished
Sample sentence: All that remains now is to sign off the project and take the
whole project team out to celebrate.