Student name: Aman Rauniyar

Student ID number: SMIC221322

Qualification name: DIPLOMA OF IT

Unit name:

Assessor name: Liton Saha

Final Assessment Results

Result

Did not
Task Type Satisfactory Unsatisfactory submit

Knowledge S U  DNS
Assessment Task 1
questions

Assessment Task 2 Project Portfolio S U  DNS

Overall unit results C  NYC

Feedback:

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: ____________________________________ Date: _______________

 I hereby certify that this student has been assessed by me and that the assessment
has been carried out according to the required assessment procedures.

Assessor signature: __________________________________

SMIC-BSBXCM501- Student Assessment Tasks- V1.1 Jan 2022 Page 1 of

31
 STUDENT
ASSESSMENT
TASKS

BSBXMC501
LEAD COMMUNICATION
IN THE WORKPLACE
Student assessment agreement
Make sure you read through the assessments in your student assessment booklet
before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing
this agreement.

Have you read the assessment requirements for this unit? þ Yes  No

Do you understand the requirements of the assessments for this þ Yes  No

unit?

Do you agree to the way in which you are being assessed þ Yes  No

Do you have any specific needs that should be considered  Yes þ No

If so, explain these in the space below.

Do you understand your rights to reassessment? þ Yes  No

Do you understand your right to appeal the decisions made in an þ Yes  No

assessment?

Student name Aman Rauniyar

Student ID number SMIC221322

Student signature

Date

Assessor name

Assessor signature

Date

SMIC- BSBXCM501- Student Assessment Tasks-V1.1 Jan 2022 Page 3 of 31

 Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills
and knowledge required to create an environment that enables and supports the application of
innovative practice focusing on a holistic approach to the integration of innovation across all areas
of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

SMIC-BSBXCM501- Student Assessment Tasks- V1.1 Jan 2022 Page 4 of

31
Cover Sheet-Assessment Task 1: Knowledge questions

Student declaration
 To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).

 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.

 I have correctly referenced all resources and reference texts throughout these assessment
tasks.

Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S  NS  DNS Resubmission Y N

Feedback:

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature

Date

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 5 of 31

 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 6 of 31

Questions
Provide answers to all of the questions below:

1. Complete the table to describe legislative and organisational requirements relevant to

workplace communication. The first row has been completed as an example for you to follow.

Description Example (provide two, with at least one

addressing digital communication
requirements)

Best practice Good practices that ISO Standards for communication (industry
have been agreed specific) e.g. ISO 9921:2003 specifies the
upon by experts requirements for the performance of
and have proven to speech communication for verbal alert and
achieve successful danger signals, information messages, and
results. speech communication in general.
ISO standards for artificial intelligence and
data security.

Legislation

Workplace
policies/procedures

Codes of conduct

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 7 of 31

 Description Example (provide two, with at least one
addressing digital communication
requirements)

Reputation and
culture

2. Discuss communication challenges in the workplace. Consider the following in your answer:

 description of four challenges (conflict, risks/safety hazards, unethical communication,

organisational messaging)

 at least two techniques that may be used to respond to each of the mentioned
challenges.

3. List five methods of workplace communication:

4. Outline four communication styles using the table below.

Style Description

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 8 of 31

 Style Description

5. List five things a mentor should consider/do as they mentor and coach others.

6. List four key principles of cross-cultural communication

7. List four key principles to consider when communicating with people who have special needs
or disabilities.

8. Complete the table to explain communication protocols and their relation to cross-cultural
communication and special needs/disability. The first row has been completed as an example
for you to follow.

General example (provide How to consider cross-cultural

one) and special needs/disability in
the communication (provide one
example)

Internal and Nominated means of Include accessibility requirements

external communication for identified for webpage design
communication purposes
guides

Risk
based/emergency
communication
guides

Style/formatting
communication
guides

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 9 of 31

 General example (provide How to consider cross-cultural
one) and special needs/disability in
the communication (provide one
example)

Allocation of
responsibility

9. Discuss what negotiation in the workplace entails and three techniques that can be used to
ensure successful negotiation.

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 10 of 31

Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 11 of 31

Cover Sheet- Assessment Task 2: Project Portfolio

Student declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).

 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.

 I have correctly referenced all resources and reference texts throughout these assessment
tasks.

Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S  NS  DNS Resubmission Y N

Feedback:

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature

Date

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 12 of 31

 Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack for this unit if using the provided case study.

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work, which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 13 of 31

Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to demonstrate that you can lead communication in the
workplace by:

 researching internal and external information needs

 developing and implementing communication protocols

 persuasively and professionally presenting information to negotiate desired

outcomes to a variety of audiences

 improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this
business several times. Your communication may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference) as long as it meets the requirements outlined in the Project
Portfolio.
You will be basing your communication on a relevant workplace issue or project
that provides an opportunity for negotiation.

Examples of suitable issues or projects you may want to consider include:

 wage negotiations

 property lease agreements

 KPIs

 project scope negotiations

 deliverable due dates

 supplier payment terms

 internal budget discussions

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 14 of 31

 If you choose your own business (or one you work for/are familiar with), it is
important that this business has organisational policy and procedures related to
communication already developed. Speak to your assessor to get approval if you
want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio and read through the requirements of Sections 1,2 and 3 in the Project
Portfolio to familiarise yourself with what must be done.

2. Guide workplace communication

Complete Section 1 of the Project Portfolio to:

 research internal and external information needs of your chosen organisation

 develop and implement communication protocols according to information

needs

 prepare to mentor someone (e.g. junior employee) to achieve the

organisation’s communication goals and adhere to developed protocols

 mentor the chosen person.

The mentoring session should last for 15 minutes.

i
The mentoring session may be with an actual staff member or alternatively family,
friends, classmates or your assessor can play the role of the person being
mentored.
This can either be viewed in person by your assessor (or your assessor may join
the meeting online) or you may like to video record the session for your assessor to
watch later. Your assessor can provide you with more details at this step. Make
sure you follow the instructions above and meet the timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.

3. Engage in workplace communication

Complete Section 2 of the Project Portfolio to engage in separate negotiations with

two different audiences. For each occasion, you will:

 prepare to negotiate by identifying the method/style of communication,

understanding any diverse needs of the audience, planning to address
barriers/risks and establishing desired outcomes of the negotiation.

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 15 of 31

  present complex information related to your chosen workplace issue or
project:
o in a succinct, clear and persuasive manner

o to positively influence others

 evaluate differences in perspective and critically examine outcomes

 negotiate desired outcomes, focussing on key outcomes

 confirm and implement key outcomes using appropriate methods.

The objectives of the negotiation are for you, as a workplace leader, to:
i
 model/motivate respectful communication

 achieve key outcomes

 communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an actual
staff member or alternatively family, friends, classmates or your assessor can play
the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational
requirements are adhered to. If negotiations are face-to face, they can either be
viewed in person by your assessor (or your assessor may join the meeting online)
or you may like to video record the session for your assessor to watch later. Your
assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.

4. Review communication

Complete Section 3 of your Project Portfolio to:

 use digital technology to obtain feedback from a variety of sources about the
outcomes of your communication and negotiations (including the effectiveness
of communication channels, systems and processes).

 document and implement communication improvements

Attach required evidence as indicated in your portfolio.

5. Submit your completed Project Portfolio

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 16 of 31

 Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Ensure all required attachments are correctly attached.
Submit to your assessor for marking along with attachments as indicated.

Project Portfolio Activities

Student name:

Assessor:

Date:

Business/organisation you
are basing this project on:

Role within
business/organisation:

Project/significant issue to
be communicated:

Project areas requiring

negotiation (at least one):

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 17 of 31

 Section 1: Guide workplace communication

Describe the business or

organisation you are basing
this project on.
What is the name of the
business/organisation?
Which industry is it part of?
What are the main activities in
the business/organisation?
What are the broader
organisational objectives and
goals?

Summarise organisational
policies and procedures
Which policies/procedures are
applicable to your project/issue
and/or workplace
communication?
How are they applicable?
Attach policies/procedures to
your portfolio.

Summarise legislative
requirements
Which legislation applies to
your project/issue and/or
workplace communication?
How do they apply?

Research information needs of

the business/organisation
Provide a written summary of
your research.
What are the internal
information needs?
What are the external
information needs?

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 18 of 31

Are there any special
needs/diverse cultures to
consider?
How do the needs relate to
broader organisational goals?
Which sources did you use to
obtain information (at least
three, including digital
sources)?
How did you extract relevant
information from minor
references?
Attach proof of your research
sources (e.g. internet search,
video of interview) to your
portfolio.

Develop communication
protocols
Consider the identified
information needs and
organisational goals to develop
at least two communication
protocols.
Adapt the protocols (e.g. by
using a different colour or font)
to address at least two
different contexts (e.g. deaf
employees).
Attach your protocol (including
adaptations) to this section of
the portfolio.

Support and implement

developed protocol(s)
Prepare at least two different
materials (e.g. intranet post,
poster, video, checklist etc.) to
support and/or implement the
developed protocols.
At least one of your materials
should use digital technology.

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 19 of 31

Make sure the materials direct
others to adhere to
organisational communication
requirements.
Implement the materials in the
workplace (e.g. upload an
intranet post, place a poster on
the notice board).
Attach proof of the
implemented materials to this
section of the portfolio (e.g.
photo of poster on notice
board).

Mentor others to achieve

communication goals
Who are you mentoring?
What
expertise/wisdom/knowledge
are you able to offer?
What mentoring principles will
you follow?
How will you address
organisational communication
requirements and goals?
How will you motivate them to
communicate respectfully and
consider everyone’s needs?
Attach proof of your mentoring
session to this section of the
portfolio (unless viewed in
person by your assessor).

Attach: Policies/procedures ☐

Proof of research sources ☒

Protocols (including adaptations) ☒

Support/implementation material ☐

Mentoring session ☒

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 20 of 31

 Section 2: Engage in workplace communication
and negotiation

Prepare to communicate
complex information and
negotiate outcomes.
What information (related to
your selected workplace
project or issue) must be
conveyed and negotiated?
With whom will the
information be conveyed and
negotiated (at least two
different audiences on
separate occasions)?

First occasion:

Describe the audience

Are you aware of any
communication challenges?
Are you aware of any
differing perspectives?

Plan outcomes
What are the potential
outcomes of the negotiation
(at least two)?
What are your desired
outcomes (at least one)?

Plan approach
How will you communicate?

 What method will you

use?

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 21 of 31

 What communication
style will you adopt?

 Why is this style

suitable?
What communication
challenges/risks do you
anticipate (at least two)?
How will you remove any
barriers that may influence
understanding?
Which negotiation
techniques will you follow to
positively influence others?

Communicate complex
information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
portfolio (unless viewed in
person by your assessor).

Confirm negotiation
outcomes
With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
outcomes of the negotiation?
Attach proof of your
confirmation to this section of
the portfolio (e.g. minutes of
meeting, draft email).

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 22 of 31

Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes to this
section of the portfolio

Attach: Complex information explanation/negotiation ☐

Confirmation of negotiation outcomes ☐

Implementation of negotiation outcomes ☐

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 23 of 31

First occasion:

Describe the audience

Are you aware of any
communication challenges?
Are you aware of any
differing perspectives?

Plan outcomes
What are the potential
outcomes of the negotiation?
What are your desired
outcomes?

Plan approach
How will you communicate?

 What method will you

use?

 What communication
style will you adopt?

 Why is this style

suitable?
What communication
challenges do you
anticipate?
How will you remove any
barriers that may influence
understanding?
Which negotiation
techniques will you follow to
positively influence others?

Communicate complex
information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 24 of 31

etc.) to this section of the
portfolio (unless viewed in
person by your assessor).

Confirm negotiation
outcomes
With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
outcomes of the negotiation?
Attach proof of your
confirmation to this section of
the portfolio (e.g. minutes of
meeting).

Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes to this
section of the portfolio (e.g.
performance review
spreadsheet updated to
reflect new KPIs).

Attach: Complex information explanation/negotiation ☐

Confirmation of negotiation outcomes ☐

Implementation of negotiation outcomes ☐

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 25 of 31

 Section 3: Review communication

Obtain feedback on
communication and
negotiation
Use digital technology (e.g.
online survey, email) to obtain
feedback from at least two
sources (e.g. from mentoring
session, or negotiations).
As you seek feedback,
consider your
communication/negotiation as
well as the broader
organisation’s communication
systems, channels and
processes.
Summarise the feedback.
Attach proof of the feedback
to this section of your
portfolio.

Identify opportunity for

improvement
What areas of your
communication and
negotiation need
improvement?
How effective were the
communication channels,
systems and processes?
What areas of the team or
organisational practices need
improvement?

Document and implement

improvement requirements
Follow organisational
requirements to document
areas needing improvement.
Implement any improvements
to organisational practices
(e.g. amended

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 26 of 31

policies/procedures/protocols)
Attach proof to this section of
your portfolio

Attach: Proof of feedback ☒

Improvement documentation/implementation ☒

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 27 of 31

Section: 4 Role Play
For this part of assessment, you need to cover assessment requirements and task
performance criteria of roleplay or presentation activities of project portfolio questions.

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 28 of 31

Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Guide workplace communication by:

 summarising applicable
organisation strategy, policies and
procedures

 summarising applicable legislation

 researching information needs of

their chosen organisation, including:
o internal and external needs

o at least three sources

(including digital sources)
o relevant information from minor
sources

 developing at least two

communication protocols

 adapting communication protocols

to at least two different contexts

 supporting/implementing
communication protocols by:
o developing at least two
different communication
materials (at least one being
digital)
o directing staff to adhere to
communication requirements
o using materials in the
workplace.

 Mentoring someone by:

o assisting them to achieve

communication goals

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 29 of 31

 o motivating them to
communicate respectfully and
consider everyone’s needs
o following mentoring
principles/methods.

Engage in workplace communication by:

 establishing potential and desired

outcomes

 preparing to negotiate, including:

o identifying the method/style of

communication to suit the
audience
o identifying anticipated
communication challenges
o planning to address
barriers/risks

 presenting complex information

related to their chosen workplace
issue or project:
o in a succinct, clear and
persuasive manner
o to positively influence others

 evaluating differences in
perspective and critically examine
outcomes

 negotiating desired outcomes using

negotiation techniques and
o model/motivating respectful
communication
o communicating according to
organisational requirements
and goals

 confirming negotiation outcomes

 implementing negotiation outcomes.

Review communication to:

 obtain digital feedback on outcomes

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 30 of 31

 of communication and negotiation
(including the effectiveness of
communication channels, systems
and processes) from at least two
sources

 identify and document areas for

team and organisation-wide
communication improvement

 implement plans to improve

communication

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

SMIC-BSBXCM501-Student Assessment Task-V1.1 Jan 2022 Page 31 of 31