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Introduction to
Knowledge Management

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Introduction to Knowledge
title style
Management

● Knowledge management (KM) is the systematic and active

management of ideas, information, and knowledge
residing in an organization’s employees.

● Knowledge is very distinct from data and information. Data are

facts, measurements, and statistics; information is
organized or processed data that is timely and accurate.

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Introduction to Knowledge
title style
Management

• Knowledge management is a process that helps

organizations identify, select, organize, propagate, and
transfer important information and expertise that are part
of the organization’s memory and that typically reside
within the organization in an unstructured manner.

• Knowledge is information that is contextual, relevant, and

actionable. KM initiatives focus on identifying knowledge,
explicating it in such a way that it can be shared in a
formal manner.
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Roots ofedit
Knowledge
Master title
Management
style

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Example

Map contains detailed On the basis of data and

driving directions from information an alternative,
one location to another back-road route could be
could be considered considered knowledge.
data.

Up-to-the-minute traffic
bulletin along the freeway
that indicates a traffic
slowdown could be
considered information.

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Approaches to Knowledge
Management
Process Approach

Practice Approach

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Click of
Type to knowledge
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Process Approach Practice Approach

Explicit knowledge - codified in Mostly tacit knowledge -

rules, tools, and processes unarticulated knowledge not easily
captured or codified

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Means transmission
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Process Approach Practice Approach

Formal controls, procedures, and Informal social groups that engage

standard operating procedures, in storytelling and improvisation
with heavy emphasis on
information technologies to support
knowledge creation, codification,
and transfer of knowledge

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Benefits

Process Approach Practice Approach

Provides structure to harness Provides an environment to

generated ideas and knowledge generate and transfer high-value
Achieves scale in knowledge reuse tacit knowledge
Provides spark for fresh ideas and
responsiveness to changing
environment

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Disadvantages

Process Approach Practice Approach

Fails to tap into tacit knowledge Abundance of ideas with no

structure to implement them

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0
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Role to information
edit Master technology
title style (IT)

Process Approach Practice Approach

Requires heavy investment in IT to Requires moderate investment in

connect people with reusable IT to facilitate conversations and
codified knowledge transfer of tacit knowledge

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Information Technology (IT) in
Knowledge Management

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• Several
Click to technologies
edit Master have title styleto significant advances in knowledge
contributed
management tools.

Technologies that supports kms

in Knowledge Management
Artificial intelligence

Intelligent Agents

Knowledge discovery in database (KDD)

Extensible Markup Language (XML)

Web 2.0

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Knowledge discovery in
Artificial intelligence Intelligent Agents Identifying Patterns in data Web 2.0
database

Identifying
expertise Expert systems Forecasting future Collaboration
Data mining results
Communication
Getting knowledge Data cleaning Providing advice from
Neural network
knowledge using Intelligent
Agents Connectivity
Transformation
Facilitating natural
of data
language Driven UI for a
interactions KMs Wikis
Integration

Summarizing information
intelligently Clustering

Data selection

Data
representation

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Collaboration:

• Improved collaboration tools.

• Facilitates anywhere, anytime collaboration.
• Supports collaboration among companies, customers, and vendors.
• Improves document sharing within organizations.
• Provides quick access to knowledge sources for consistent and user-friendly GUI for clients.
• Servers ensure efficient storage and retrieval of knowledge.

Communication:

• Consistent and user-friendly GUI for clients.

• Enhanced communication tools.
• Direct access to business application knowledge.
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Connectivity :

• Facilitates audio-video conferencing.

• Ensures mobility and accessibility.
• Fosters global communication opportunities.

Wikis :

• Server Software enabling users to create and edit web page content.

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Group no. 2

Roll no Name
2 Yadnesh Aher
22 Sakshi Gawde
47 Sahil Khorate
76 Shrimanta Panigrahy
104 Durgesh Surve
124 Prafull Mhatre

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