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Multiple job facets were put to analysis and librarians were found satisfied with the job facets such
as reasonable pay, per. Hauser, Taylor and the various projects at the Western Electric plants in
Hawthorne. Employee recruitment has changed in many ways for the passed few years. A, Antoncic,
B. (2011) Employee Satisfaction, Intrapreneurship and Firm Growth; A Model. Organization
member to its operating characteristic is the cognitive evaluation, employees get through the more
realistic values and expectations of the gap between the value obtained after the meeting whether or
not all aspects of work attitudes and emotional the employee. During the research, it was found that
total number of colleges in the whole province is 35 with sixteen (16) librarians working therein. The
implication for improving the Chinese workforce, in particular blue-collar occupations, is discussed.
From the questionnaire nine factor of job satisfaction are assessed among the library professionals.
For example, a company that falls in the 50th percentile on employee motivation improves only to
the 56th by boosting performance on one drive, but way up to the 88th percentile by doing better on
all four drives. Recently, companies have shifted their focus on employee satisfaction. Employees
form the integral part of an organization. Organization member to its operating characteristic is the
cognitive evaluation, employees get through the more realistic values and expectations of the gap
between the value obtained after the meeting whether or not all aspects of work attitudes and
emotional Employee satisfaction is the individual satisfaction as a professional person, that is, the
individual has an effect on his attitude. Study the effects of antecedents of employee satisfaction in
banking sector o. The study highlights customer satisfaction levels among young customers in
banking industry. International Journal of Contemporary Hospitality Management, 23(6), pp. 784-
802. Ravlin, E. and Meligno, B. (1998) Individual Values in Organization: Concepts, Controversies
and Research. This book contributed to a change in industrial production philosophies, causing a
shift from skilled labor and piecework towards the more modern approach o f assembly lines and
hourly wages. Furthermore, relevant recommendations and measures for improving the employee
satisfaction. Supervision, benefits, coworkers, nature of work had a high mean value of 4.827 (SD
1.214), 4.323 (SD 1.123), 4.641 (SD 0.958), 4.769 (SD 0.993) respectively which can be interpreted
that software developers were moderately satisfied with supervision, benefits, coworkers and nature
of work. Core purpose of this literature review is to examine the impact of job. This paper analyzes
the relationship between employee satisfaction and long-run stock returns. A. So, the influences on
job satisfaction can be also divided into work- related and employee-related factors (Glisson and
Durick, 1988). All the 35 districts of Maharashtra state of India have formed a universe of the study
in which Questionnaire tool were used to collect the research data from a population of 524 librarians
working in 35 districts Maharashtra state of India using purposive sampling technique of non-
probability method. According to Woods et al (2004), job satisfaction can be achieved when an
employee becomes one with t he organization, performs to the best of their ability and shows
commitment; moreover, job satisfaction and performance are positively influenced by rewards.
Employee Satisfaction is a prerequisite for the customer satisfaction. Whether you're a manager,
company psychologist, quality control specialist, or involved with motivating people to work harder
in any capacity—Locke and Latham's guide will hand you the keen insight and practical advice you
need to reach even your toughest cases. No evidence was found that higher levels of education were
related to higher job satisfaction. 4. 0 Conclusion The correlation between employee satisfaction and
different factors like age group and education level, entrepreneurship, quality management, public
and private sector, corporate vision and pay satisfaction has been analyzed to evaluate the effect of
job satisfaction in company’s success. Job satisfaction is how employees feel about different aspect of
their job. The study set Download Free PDF View PDF See Full PDF Download PDF Loading
Preview Sorry, preview is currently unavailable. It is posited that different incentives have different
effects on performance and job satisfaction. Employees are recognized as the most crucial asset of
today's organizations by both academics.
Despite in a few cases, the study reveals a general concord with Herzberg’s reasoning vis-a-vis the
factors leading to staff satisfaction or dissatisfaction. AlamSageer, Dr. SameenaRafat, Ms. Puja
Agarwal ISSN: 2278-487X. This article presents the results of a study of employees of two
university libraries in Bangladesh (Rajshahi University Library (RUL) and Rajshahi University of
Engineering and Technology Library (RUETL)). Training enhances productivity through socialization
and multitasking. From the review of extant literature, it has been found that it is always not salary
which leads to Employee Engagement: A Literature Review Dharmendra MEHTA 1 Naveen K. The
literature review will pay attention to a book on the cult of Luxury Brand, Impact of Personal
Orientation on Luxury Brand Purchase Value, Shopper Behaviour in Recession and impulsive buying
behaviour in recession. Employee recruitment has changed in many ways for the passed few years.
Satisfaction in the workplace is valuable to study for multiple reasons: (a) increased satisfaction is
suggested to be related to increased productivity, and (b) promoting employee satisfaction has
inherent humanitarian value (Smith et al., 1969). In addition, job satisfaction is also related to other
positive outcomes in the workplace, employee turnover, safety, and customer loyalty and
satisfaction. Applied Psychology: An International Review, 50(1), pp. 30-51. Mehra, S. and
Ranganathan, S. (2011) Implementing quality management practices without sacrificing employee
satisfaction. Managerial trustworthiness and goal directedness increase the leverage of intrinsic
motivation on employee satisfaction, whereas extrinsic rewards expectancy decreases the leverage.
Schermerhorn (1993) defines job satisfaction as an affective or emotional response towards various
aspects of an employee’s work According to Cherrington (1994), research on job satisfaction has
identified two aspects to understanding the concept of job satisfaction, namely the facet satisfaction
and overall satisfaction. Furthermore, this study examines the mediating role of customer satisfaction
on the indirect. I don’t necessarily need a satisfied work force, because satisfied work force is you
know, is just sitting and waiting around or they’ll be gone. A survey polling members of the
Association for Investment Management and Research found. Multifactor examination of nursing
faculty job satisfaction among nurses with a survey software. A total of 440 librarians responded
with a responsive rate achieved was 83.9% and used for statistical analysis and interpretation.
Organization member to its operating characteristic is the cognitive evaluation, employees get
through the more realistic values and expectations of the gap between the value obtained after the
meeting whether or not all aspects of work attitudes and emotional Employee satisfaction is the
individual satisfaction as a professional person, that is, the individual has an effect on his attitude.
Various literature sources indicate that there is an association between job satisfaction and
motivation, motivation is hard to define, but there is a positive correlation between job satisfaction,
performance and motivation, whereby motivation encourages an employee, depending on their level
of job satisfaction, to act in acertain manner (Hollyforde, 2002). This document discusses human
resource management and its role in contemporary organizations. Much of its nature, consequences
and factors have been propagated in theories and several research studies. The study highlights
customer satisfaction levels among young customers in banking industry. The study highlights
customer satisfaction levels among young customers in banking industry. Supervision, the second
facet, is measured in such ways assignments.Coworkers, the third. The implications of the results for
theory and managerial strategies for employee motivation are discussed. So, the influences on job
satisfaction can be also divided into work- related and employee-related factors (Glisson and Durick,
1988). This paper is based on a research project carried out on commercial banks in Kakamega
central District, Kenya focusing on the influence of employee productivity on organisational
performance as how employee satisfaction leads to customer satisfaction. The research objective of
this examination is to develop the essential factors of occupation satisfaction which have impact on
specialists. For example, a company that falls in the 50th percentile on employee motivation improves
only to the 56th by boosting performance on one drive, but way up to the 88th percentile by doing
better on all four drives. The author further explains that job satisfaction can be influenced by a
diversity of job dimensions, inter alia, the quality of the employees relationship with their supervisor,
the status of the physical environment in which the individual works, degree of fulfillment in work.
Review of literature Employee satisfaction is the individual satisfaction as a professional person, that
is, the individual has an effect on his attitude.
I t is an affective reaction to a job that results from the comparison of perceived outcomes with those
that are desired (Kam,1998). How to cite a book into an essay apa sample of a research paper
proposal paper starting off a research paper pdf write a descriptive essay on the topic farming in my
town sample of a research paper proposal paper. Managerial trustworthiness and goal directedness
increase the leverage of intrinsic motivation on employee satisfaction, whereas extrinsic rewards
expectancy decreases the leverage. Job satisfaction in teaching profession Job satisfaction in teaching
profession INTERNATIONAL INDEXED REFEREED RESEARCH PAPER INTERNATIONAL
INDEXED REFEREED RESEARCH PAPER How Internal and External Business Effect
Employee Turnover intention. AResea. How Internal and External Business Effect Employee
Turnover intention. AResea. Factors To Job Satisfaction Essay Factors To Job Satisfaction Essay
Demographic Factors and Job Satisfaction: A Case of Teachers in Public Primar. One striking feature
of the finding relates to the religious values and environment contributing to the staff satisfaction to
a great extent. Junior personnel with psychological strain in 2007 had an increased risk of turnover in
the next five years. Steven and John after collecting data through job satisfaction survey (JSS)
concluded that the overall level of job satisfaction of softwa re developers w as 4.05 which can be
inte rpreted as slightly satisfied. Job analysis is the process of obtaining information about jobs i.
They concluded that their dissatisfaction is a product of their personality. According to Galup,
Klein, and Jiang (2008), successful organizations normally have satisfied employees while poor job
satisfaction can cripple an organization. Judge, Timothy A.; Thoresen, Carl J.; Bono, Joyce E.;
Patton, Gregory K.Psychological Bulletin. According to Kreitner et al (2002) job satisfaction is an
affective and emotional response to various facets of one’s job. In a constantly changing world of
today, where past is replaced by dynamic present and the dynamic present is being replaced by more
challenging future, the old ways of doing. Supervision, the second facet, is measured in such ways
assignments.Coworkers, the third. Employees, whether working in private organizations or public
institutions, need to be motivated for achieving their own personal goals, as well as the
organizational goals. Upload Read for free FAQ and support Language (EN) Sign in Skip carousel
Carousel Previous Carousel Next What is Scribd. Employee recruitment has changed in many ways
for the passed few years. The purpose is to find out the different attributes used for evaluating the
job satisfaction. Results of this study demonstrate that there is negative relationship in job stress and
Organizational Commitment in banking sector. Job satisfaction is simply defined as the affective
orientation that an employee has towards his or her work (Price, 2001). Reward systems that truly
value good performance fulfill the drive to acquire. Paul (2012) discovered that age influences the
level of motivation among employees, for instance, younger employees felt more motivated to extra
work, while older employees were less eager to do so. This paper is based on a research project
carried out on commercial banks in Kakamega central District, Kenya focusing on the influence of
employee productivity on organisational performance as how employee satisfaction leads to customer
satisfaction. The review is a careful examination of a body of literature pointing toward the answer
to your research question. Oct. 2012), Employee satisfaction is the terminology used to describe
whether employees are. It is based on psychological needs that inspires a performance set by an
objective. You can access all contents by clicking the download button. It is sure that there may be
many factors affecting the. The authors identify the organizational levers that companies and
frontline managers have at their disposal as they try to meet workers' deep needs. This document
discusses human resource management and its role in contemporary organizations.
Examples of concept papers for research students free term paper outline examples thomas jefferson
essay questions self confidence essay in english solving area problems grade 3. Since employees
deliver this service to members, human resource management and employee job satisfaction and
motivation becomes paramount. Female juniors with less effective skills for coping with stress and
who exercised less frequently on a weekly basis were more likely to leave. Download Free PDF
View PDF Library Philosophy and Practice (e-journal) JOB SATISFACTION OF LIBRARY AND
INFORMATION. Review of literature gives the opportunity to research worker to get information
related to what has been already done in the area of job satisfaction and absenteeism. Out of them
coworkers and nature of work selected as the most influential factors of job satisfaction and
inadequate work cooperation, absence of proper appreciation mechanism, gaps in communication
flow and less job au. Introduction Employee satisfaction has been defined as a function of perceived
performance and expectations. Job satisfaction in teaching profession Job satisfaction in teaching
profession INTERNATIONAL INDEXED REFEREED RESEARCH PAPER INTERNATIONAL
INDEXED REFEREED RESEARCH PAPER How Internal and External Business Effect
Employee Turnover intention. AResea. How Internal and External Business Effect Employee
Turnover intention. AResea. Factors To Job Satisfaction Essay Factors To Job Satisfaction Essay
Demographic Factors and Job Satisfaction: A Case of Teachers in Public Primar. Luz Martinez
B01230407 B01230407 IOSR Journals Influence of leadership styles on job satisfaction of
employees in small and. Using a sample of management information systems professionals, the
models were tested using a combination of pseudo-generalized least squares, and full information
maximumlikelihood estimation procedures. An incidental finding was that the odds of turnover were
three times greater in female officers with children than in female officers with no children.
Employee Satisfaction and Its Affects on Customer Service in a Healthcare Facility A thorough
review of literature on the relationship of employee and customer satisfaction and employee
satisfaction at St. Demographic Factors and Job Satisfaction: A Case of Teachers in Public Primar.
The job satisfaction is considered as a basic factor for specialists' upkeep. For example, a company
that falls in the 50th percentile on employee motivation improves only to the 56th by boosting
performance on one drive, but way up to the 88th percentile by doing better on all four drives.
Positive experiences in terms of friendly colleagues, good remuneration, compassionate supervisors
and attractive jobs create a positive internal sate. In today’s organization, where company leadership
is transforming from traditional styles to more collaborative style (Christensen, 2009), employee
satisfaction is being given due consideration based on the concept of happy people brings happy
customers and growth (Blanchard, 2004). Supervision, the second facet, is measured in such ways
assignments.Coworkers, the third. Mondrow (2011), states that, pay may help to determine if an
applicant accepts a job offer, but salary has little effect on one's job satisfaction. Review of literature
gives the opportunity to research worker to get information related to what has been already done in
the area of job satisfaction and absenteeism. Goyal (1995) Determined the extent of employee
satisfaction experienced by textile workers. Core purpose of this literature review is to examine the
impact of job A Literature Review of Employee Engagement Over the last two decades, the
organization Gallup has been conducting a survey to gauge overall employee engagement. Another
popular and highly researched measure of job satisfaction is the Minnesota Satisfaction. As it is in
this case much information has been provided about the role of HRM, employee satisfaction and the
various factors which contribute to it. On the other hand, Arvey and Dewhirst (1976), took 271
scientists as a study sample, and found that the degree of job-satisfaction of the workers with high
achievement motivation exceeded that of workers with low achievement motivation. From the
review of extant literature, it has been found that it is always not salary which leads to Employee
Engagement: A Literature Review Dharmendra MEHTA 1 Naveen K. Job satisfaction is how
employees feel about different aspect of their job. Our findings provide support for some elements in
this model, but not all. Nurses need to be educated on and have knowledge on how memory
impairment in epilepsy affects patients. Incentives effect on performance and job satisfaction are
researched trough critical lite-rature review and interview research.
This study proposes to analyze whether the age of. Every employee in the company will have to be
researchers and managers. B01230407 B01230407 Influence of leadership styles on job satisfaction
of employees in small and. Our findings provide support for some elements in this model, but not all.
It discusses challenges around each area and debates in the literature. Employee Satisfaction is a
prerequisite for the customer satisfaction. Second Edition. New York: M. E. Sharpe, Inc.
Christensen, T. W., 2009. Crisis leadership: A study of Leadership Practice, Capella University. I
don’t necessarily need a satisfied work force, because satisfied work force is you know, is just sitting
and waiting around or they’ll be gone. Introduction Nowadays, job satisfaction is one of the
successful key for managers in any organization. This article presents the results of a study of
employees of two university libraries in Bangladesh (Rajshahi University Library (RUL) and
Rajshahi University of Engineering and Technology Library (RUETL)). This argument was
appreciated by Mathieu et al (1990) as cited in Yee et al. (2008), where it was said that the employee
satisfaction has little direct influence on business performance in most instances. A unit may fall sick
because of a major lubricant i. The objectives of this paper are threefold: 1 to examine the level of
employee acceptance towards male and female bosses; 2 to examine the effect of intrapsychic
process, social structural, and interpersonal interactions against employee acceptance towards male
and female bosses; and 3 To examine the mediating effect of job satisfaction between intrapsychic
process, social structural, and interpersonal interactions on employee acceptance towards male and
female bosses. According to Kreitner et al (2002) job satisfaction is an affective and emotional
response to various facets of one’s job. Upload Read for free FAQ and support Language (EN) Sign
in Skip carousel Carousel Previous Carousel Next What is Scribd. The study highlights customer
satisfaction levels among young customers in banking industry. Malaysia is one of the developing
country with enormous potential for online shopping to growth as almost all Malaysian houses are
now equipped with high-speed internet access connection at a lower price. To browse Academia.edu
and the wider internet faster and more securely, please take a few seconds to upgrade your browser.
For example, Kumari et al. (2011) found that socio-economic and cultural structures of a country
essentially lead citizen’s perception of job satisfaction in both public and private sectors. 3. 0
Comparison, contradiction and Evaluation. The study set Download Free PDF View PDF See Full
PDF Download PDF Loading Preview Sorry, preview is currently unavailable. Production and
Inventory Management Journal, Vol. 47, No., 2011, pp69-79. Metle, M. K. (2001). Education, job
satisfaction and gender in Kuwait. For example, a company that falls in the 50th percentile on
employee motivation improves only to the 56th by boosting performance on one drive, but way up to
the 88th percentile by doing better on all four drives. Topics on gender and leadership style have
attracted many researchers from various field of study particularly in psychology and management
discipline. Upload Read for free FAQ and support Language (EN) Sign in Skip carousel Carousel
Previous Carousel Next What is Scribd. Upload Read for free FAQ and support Language (EN) Sign
in Skip carousel Carousel Previous Carousel Next What is Scribd. Report this Document Download
now Save Save A REVIEW OF THE LITERATURE ON THE CONCEPT AND VARI. Review of
literature Employee satisfaction is the individual satisfaction as a professional person, that is, the
individual has an effect on his attitude. Whether you're a manager, company psychologist, quality
control specialist, or involved with motivating people to work harder in any capacity—Locke and
Latham's guide will hand you the keen insight and practical advice you need to reach even your
toughest cases. The review is a careful examination of a body of literature pointing toward the
answer to your research question. However, in Sri Lanka, few studies have been carried out relate to
job satisfaction and all these studies mainly focused on the professional staff serving in university
libraries.
Twelve full-time librarians take part in the interviews for this purpose. Hotel managers who
familiarize themselves with these study findings will be in a better position to understand the
important role of occupational stress in employee turnover. The study set Download Free PDF View
PDF See Full PDF Download PDF Loading Preview Sorry, preview is currently unavailable. Having
good relationships with the colleagues, high salary, good working conditions, training. It can be
argued that there are similarities between the definitions of job satisfaction that can be defined as
positive feelings about one's job or duties. An Investigation into Employee Job Satisfaction and Its
Impact on Organizatio. The purpose is to find out the different attributes used for evaluating the job
satisfaction. Employee welfare is an essential part of social welfare. He also found that people who
take their job as prime interest experience high level of job satisfaction. These studies follow the
assumption that when a certain set of. The review is a careful examination of a body of literature
pointing toward the answer to your research question. Exposure to violence can encompass three of
our senses. MEHTA 2 ABSTRACT Motivated and engaged employees tend to contribute more in
terms of organizational productivity and support in maintaining a higher commitment level leading to
the higher customer satisfaction. Furthermore, relevant recommendations and measures for
improving the employee satisfaction. This paper is based on a research project carried out on
commercial banks in Kakamega central District, Kenya focusing on the influence of employee
productivity on organisational performance as how employee satisfaction leads to customer
satisfaction. They were done at the Bell Telephone Western Electric. It is also very essential for the
professionals to satisfy their own requirements because only satisfied professionals can give new
services to the end user. This is really a problem for the North Indian worker who is working. A
somewhat different approach regarding the factors of job satisfaction is provided by Rue and Byars,
Figure 4. A theory of goal setting and task performance, Prentice Hall, p. International Journal of
Operations; Production Management, 32(3), pp. 308-328. Eesley, D. T. and Longenecker, C. O.
(2006). Gateways to Intrapreneurship. Herzberg and Mausner’s Motivation-Hygiene theory has
dominated the study of the nature of job satisfaction, and formed a basis for the development of job
satisfaction assessment. Here I want somebody who is hungry, eager, jumps out of the bed in the
morning and rush to work to do a good job. ” So in practical situations, organizations are not really
pleased in having just satisfied employees, they’re akin to employees showing eagerness and desire
to come to work for success. Additionally, administrative styles, professional status and pay are
known as important factors. The Results have shown most of them library professionals are 31-40
age groups, Sixty- four percent of them had 11 to 15 years of service. Nevertheless, this generation
of unsatisfied employees has not yet shown clear repercussions in organization success. Final Report
of capstone on Employees satisfaction in Proodle organisation (P. Report this Document Download
now Save Save literature review on job satisfaction among employ. What are the specific problem s
or question s to be addressed in your literature review: The Value of Homework in Student
Achievement. Organization member to its operating characteristic is the cognitive evaluation,
employees get through the more realistic values and expectations of the gap between the value
obtained after the meeting whether or not all aspects of work attitudes and emotional.
Upload Read for free FAQ and support Language (EN) Sign in Skip carousel Carousel Previous
Carousel Next What is Scribd. An incidental finding was that the odds of turnover were three times
greater in female officers with children than in female officers with no children. Various literature
sources indicate that there is an association between job satisfaction and motivation, motivation is
hard to define, but there is a positive correlation between job satisfaction, performance and
motivation, whereby motivation encourages an employee, depending on their level of job
satisfaction, to act in acertain manner (Hollyforde, 2002). REVIEW OF THE LITERATURE
Although it has been more common to investigate employee attitude data at the individual employee
level, researchers have begun to explore similar relationships at the business-unit level and the
organizational level. LITERATURE REVIEW The literature search focused on reducing the
absenteeism due to job dissatisfaction. Supervision, the second facet, is measured in such ways
assignments.Coworkers, the third. These two concepts are explained as follows: Facet Satisfac tion:
Facet satisfaction refer to the tenden cy for an em ployee to be m ore or less satisfied with various
facets or aspects of the job (John, 1988) Cherrington (1994)it refers to the various aspects or facets
of th e job as. MEHTA 2 ABSTRACT Motivated and engaged employees tend to contribute more in
terms of organizational productivity and support in maintaining a higher commitment level leading to
the higher customer satisfaction. The one of the major problem is that they don’t have proper lunch
and dinner. A frame-work questionnaire was prepared, consisting of six sections. Also, private and
public sectors showed considerable differences in the level of overall job satisfaction that they
derived from the facets of their jobs like motivational factors; working conditions; promotional
opportunities; relationship with co-workers and job security. An Investigation into Employee Job
Satisfaction and Its Impact on Organizatio. United States. Researchers consistently identified the
same top five key attributes in a job: ability. This article presents the results of a study of employees
of two university libraries in Bangladesh (Rajshahi University Library (RUL) and Rajshahi
University of Engineering and Technology Library (RUETL)). In today’s organization, where
company leadership is transforming from traditional styles to more collaborative style (Christensen,
2009), employee satisfaction is being given due consideration based on the concept of happy people
brings happy customers and growth (Blanchard, 2004). The paper gives a comprehensive review of
studies made in the area and throws light on future areas for further research. Report this Document
Download now Save Save literature review on job satisfaction among employ. Based on Maslow’s
theory, job satisfaction has been approached by some researchers from the perspective of need
fulfillment (Kuhlen, 1963; Worf, 1970; Conrad et al., 1985). Herzberg et al. The Split-half reliability
using Spearman-brown formula is 0.79 and the validity components, concurrent validity and factorial
val. One striking feature of the finding relates to the religious values and environment contributing to
the staff satisfaction to a great extent. When taken to account the importance and sensitivity of the
issue retention to any organisation, this study is aimed to identify the relationship between HRM
practices and employee retention based on the literature review. This article presents the results of a
study of employees of two university libraries in Bangladesh (Rajshahi University Library (RUL)
and Rajshahi University of Engineering and Technology Library (RUETL)). Additionally,
administrative styles, professional status and pay are known as important factors. So, the influences
on job satisfaction can be also divided into work- related and employee-related factors (Glisson and
Durick, 1988). The objectives of this paper are threefold: 1 to examine the level of employee
acceptance towards male and female bosses; 2 to examine the effect of intrapsychic process, social
structural, and interpersonal interactions against employee acceptance towards male and female
bosses; and 3 To examine the mediating effect of job satisfaction between intrapsychic process,
social structural, and interpersonal interactions on employee acceptance towards male and female
bosses. Nursing essay examples diversityNursing essay examples diversity kindergarten pe
assignments analysis essay of to kill a mockingbird college essay sports example middle school
essays about surrogacy. International Journal of Operations; Production Management, 32(3), pp. 308-
328. Eesley, D. T. and Longenecker, C. O. (2006). Gateways to Intrapreneurship. It represents several
related attitudes and is an emotional response to a job situation. The study set Download Free PDF
View PDF See Full PDF Download PDF Loading Preview Sorry, preview is currently unavailable.
Influence of leadership styles on job satisfaction of employees in small and.