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  • WISE Knowledge Tool 01 Access

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    Yeixon Amaya
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    The document provides instructions for accessing the WISE knowledge tool based on one's role. It outlines three main ways to access WISE: 1) Direct URL where you select the region and language. 2) Through the HP Assisted Technical Support portal CDAX. 3) Through the HP Channel and Field Service portals CSDP and Partner First Portal. It also provides troubleshooting tips if access issues are encountered and describes launching WISE from within the different support portals.

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    WISE_Knowledge_Tool_01_Access

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    The document provides instructions for accessing the WISE knowledge tool based on one's role. It outlines three main ways to access WISE: 1) Direct URL where you select the region and language. 2) Through the HP Assisted Technical Support portal CDAX. 3) Through the HP Channel and Field Service portals CSDP and Partner First Portal. It also provides troubleshooting tips if access issues are encountered and describes launching WISE from within the different support portals.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    14 views11 pages

    WISE Knowledge Tool 01 Access

    Uploaded by

    Yeixon Amaya
    The document provides instructions for accessing the WISE knowledge tool based on one's role. It outlines three main ways to access WISE: 1) Direct URL where you select the region and language. 2) Through the HP Assisted Technical Support portal CDAX. 3) Through the HP Channel and Field Service portals CSDP and Partner First Portal. It also provides troubleshooting tips if access issues are encountered and describes launching WISE from within the different support portals.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 11

    WISE Access

    CS Global Training
    February 2023
    Objective
    After completing this short training, you will be able to:

    • Access the WISE knowledge tool based on your role:


    • Everyone (Direct URL)
    • HP Assisted Technical Support (CDAX)
    • HP Channel and Field Service (CSDP and Partner First Portal)
    Direct URL (set region and language)
    Direct URL > Single Sign On (SSO) See WISE by region/language
    https://wise.hp.com/wise/home/ams-en
    AMS
    https://wise.hp.com/wise/home/ams-en
    https://wise.hp.com/wise/home/ams-es
    https://wise.hp.com/wise/home/ams-pt

    APJ
    https://wise.hp.com/wise/home/apj-en
    https://wise.hp.com/wise/home/apj-ja
    https://wise.hp.com/wise/home/apj-ko
    https://wise.hp.com/wise/home/apj-zh-Hans
    https://wise.hp.com/wise/home/apj-zh-Hant

    EMEA
    https://wise.hp.com/wise/home/emea-en
    Business segment
    User profile will contain the data to automatically select Commercial or Consumer.
    If prompted, select. Switch at anytime.
    Troubleshooting suggestions
    1. Clear browser session
    2. Try alternative browser
    3. Click GET SUPPORT
    Technical Support: CDAX – KB Article
    1. Direct link from CDAX Case
    2. Jump to WISE Search or PDP

    2
    1
    Channel: CSDP – Knowledge & Training
    1
    In CSDP, click
    Knowledge & Training

    1. Use the header, or


    2. Use the action button

    2
    CSDP: HP Technical Information

    Click HP Technical Information to launch WISE


    Partner First Portal – Services & Support
    Partner First Portal: Technical Documentation
    Thank You

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