Professional Documents
Culture Documents
Rahel CV Update
Rahel CV Update
Rahel CV Update
JOBDESCRIPTION
REPORTSTO: GeneralManager
PRIMARYOBJECTIVEOFPOSITION
UnderthegeneralguidanceoftheGeneralManagerassess,
evaluateandensurethatlongtermandshorttermgoalsofallF&BOperationsaremet.
To direct and manage all Food & Beverage operations to achieve sales and
profitability and quality goals by developing and executing market strategies,
controlling costs and providing quality service and product to the customers.
ToworkcloselywiththeGeneralManagerandtheFinancialControllertoshapeandimplemen
tthefuturestrategyfortheResort
Tochallengecurrentoperationsanddevelopproposalsfornewconcepts
Allworkwillbeinlinewiththehotel’sguidelinesandbusinessplanproviding
leadershiptoallheadsofdepartmentandstaffinabsenceoftheGeneralManager.
TASKS, DUTIESANDRESPONSIBILITIES
ASSESS, EVALUATE AND ENSURE FOOD &
BEVERAGEOPERATIONSGOALSAREMET
DIRECT&MANAGE
FOOD&BEVERAGEDEPARTMENTTOACHIEVEFOOD&BEVERAGEGO
ALS
Utilisesleadershipskillsandmotivationtomaximiseemployeeproductivityands
atisfaction
Monitorshotelsoverallserviceandteamworkdailyandmakesrecom
mendationsforimprovementtodepartmentheads
Selectsanddevelopsstrategiestoimproveguestservice,foodproductiontechn
iquesandefficiency
Analysesfinancialreportsrelatingtofoodandbeverage,andtakescorrectiveactio
nandfollowup
Preparesmouthendreportsfordepartmenttoincluderationalesforperform
anceandhighlightsareasofpotentialconcernandopportunity
Managesandco-
ordinatespricingandpreparationofmenus,beveragesandwinelistbytakingthe
followingintoconsideration:
o Localrequirements
o Marketneeds
o Competition
o Trends
o Potential costs and labor costs
o Availabilityoffoodandbeverageproduct
o Merchandisingandpromotions
Approves allwine purchasing
andotherfoodandbeverageitemsinaccordancewithcorporatequalit
ystandards
WithExecutiveHeadChef,maintainsanupdatedrecipefileforallfoodandbevera
geitemstoinclude
Sales history
o Salesmix
o Actualcosts
o Potentialcosts
o Parstocks
o Productiontime
Preparesfoodandbeveragebusinessplansbased
oninputfromfoodandbeveragedepartmentheads
Assistsinthedevelopmentofthehotelsannualbusinessplanbydevelopingstrate
giestoincreasesalesinfoodandbeverage
PreparesBusinessForecastforfood&beverageasdirectedbyGeneralManag
er
LAWS, REGULATIONSANDPOLICIES
Monitorsandmakessurethefoodandbeveragedepartmentsfollowallapplic
ablelaws
Monitorspurchasingpracticeswithinfoodandbeveragetoensuremaximumqualit
ytolowestpossibleprice
Monitorsandensureshighestlevelsofguestsatisfactionbyprovidingqualityguest
servicesandproductswithincorporatestandards
HUMANRESOURCEMANAGEMENT
Screens,interviews,and selectspotentialDepartment
HeadsandSupervisorsforthedepartment
AssistsLineManagerintheselectionprocess
Developsandrecommendsappropriatetrainingtomeetguestneeds
Checksthatstaffmeetandexceedsguestexpectationsbytrainingandenco
uragingstafftoprovidetheWorldHostService
Identifiestrainingneedsandmakessurestaffreceivestraining,includingskillstraining
toprovideconsistentreliableservice
AssistsFood&BeverageDepartmentHeadstoassesstrainingneedsanddevelo
ptheirdepartmentaltrainingplans
Identifies employees with potential for promotion and or transfer and
makeappropriatedevelopmentplans
ConductsandguidesDepartmentHeadsandworkscloselywithHumanResour
cesonthefollowingHRrelatedtasks:
o PerformanceAppraisals
o Coaching
o Counselling
o Discipline&Grievance
o EmployeeRelations
o Wageandsalary administration
o Compensationandbenefits
o Successionplanning
EMPLOYEERELATIONS
Fostersanddevelopseffectiveemployeerelationswithindepartmentandthro
ughoutthehotel
Establishesandmaintainseffectiveinternalcommunications,includingmeetingswi
thowndepartmentHeadsandSupervisors,toensureoptimumteamworkandpr
oductivity
Conductsmonthlydepartmentalmeetingswithallfoodandbeveragestaffpres
ent
Looksforwaystomotivateandchallengeemployees
HEALTH&SAFETY
Ensuresthatallpotentialandrealhazardsarereportedanddealtwithimme
diately
Fully understandsthe hotelsfire,emergency andbomb procedures
Ensuresthatemergencyproceduresarepracticedandenforcedtoprovideforthe
securityandsafetyofguestsandemployees
Ensuresthatemployeesworkinasafemannerthatdoesnotharmorinjureselforot
hers
Stimulatesandencouragesageneralawarenessofhealthandsafetyintasksanda
ctivitiescarriedout
Ensuresthesafetyofthepeopleandpropertywithinthepremisesbyapplyinghotelre
gulations,adhering toexistinglawsand regulations
Anticipatespossible andprobablehazardsand conditionsandeither
correctsthemortakesactiontopreventthemfromhappening
Ensures the highest standards of personal hygiene, dress,
uniform,appearance,bodylanguageandconductofhotelemployeesismaintainedby
allemployeesinthedepartment
MISCELLANEOUS
Attendsmeetings andtrainingrequiredbyGeneralManager
Assistscolleaguestoperformsimilarorrelatedjobswhennecessary
Ensuresguestsatisfactionbyattendingtotheirrequestsandinquiriescour
teouslyandefficiently
Acceptsflexibleworkschedulenecessaryforuninterruptedservicetohotelsguest
sandthehotelsdirectors
Maintainsownworkingarea,materialsandcompanypropertyclean,tidyandin
good shape; reports defective equipment and material to
appropriateindividual
Continually seeks to Endeavour and improve the departments
efficientoperation,andknowledgeofownjobfunction
Iswellupdatedonandpossessessolidknowledgeofthefollowing
o Hotelfire,bombandemergencyprocedures
o Hotelhealthandsafetypoliciesandprocedures
o Hotelfacilitiesandnearbysightsofinterestandimportance
o Hotelsstandardsofoperationanddepartmentalprocedures
o Currentlicensingrelatingto owndepartmentandthehotel
o Acceptedmethodsofpaymentbythehotel
o Shortandlongtermhotelaswellascorporatemarketingandpromo
tionalprograms
o Corporateclientsandclients generating highvolume business
Deputies for general Manager in his absence
Ensuresthatalldepartmentcorrespondenceisrespondedtowithin1worki
ngdayofreceipt
Achievesallmutuallyagreeddeadlines
Receptionist
08/12/2018-07/03/2019
• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and
delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. Arranging travel and
providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits• Welcoming guests and
checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and
delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and
providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits
Signed: OperationsManager
Date:
Signed: GeneralManager
Date: