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Mike markel technical communication pdf 10

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education textbooks | Technical Communication Textbooks Summary Author bio Content Digital rights Through clear advice and accessible visual design, Mike Markel's technical communication models of the principles he teaches, offering practical strategies that students can use immediately. Using a student-friendly voice, Mike Marco
shows writers how to deal with the basic types of documents and writing situations they will encounter in their professional lives. Excellent and always fresh sample documents and examples demonstrate effective techniques and offer many opportunities for analysis, while interactive cases provide interesting writing practice scenarios. The
new edition includes the latest trends in workplace and technology, offering new tips on how and why to use social media effectively in technical communication. Stock Image Through clear advice and accessible visual design, Mike Markle's technical communication models the principles he teaches, offering practical strategies that
students can use immediately. Using a student-friendly voice, Mike Marco shows writers how to deal with the basic types of documents and writing situations they will encounter in their professional lives. Excellent and always fresh sample documents and examples demonstrate effective techniques and offer many opportunities for
analysis, while interactive cases provide interesting writing practice scenarios. The new edition includes the latest trends in workplace and technology, offering new tips on how and why to use social media effectively in technical communication. Read the foreword. Order multimedia technical communication models packed with technical
communication, tenth edition using ISBN-13: 978-1-4576-1843-7. Content Foreword for instructors Introduction for writers Part 1 Understanding the technical communication environment 1 Introduction to technical communication What is technical communication? * Understanding the goal * Understanding the audience *Why technical
communication skills are important in your career The challenges of drawing up communication * Audience factors * Factors related to purpose * Factors related to the determination * Factors related to the document * Factors related to the process characteristics of a technical document * GUIDELINES: Measure for (c) Technical
documents * DOCUMENTARY ACTIVITY: Analysis of technical skills and qualities shared by successful worker communicators * GUIDELINES: Communication Professional exercise case 1: Use of measures of excellence in evaluating Résumé [in LaunchPad] 2 Understanding ethical and legal considerations Brief Introduction to ethics
Your ethical obligations to your employer obligations to your obligations to the environment Your Legal Obligations Copyright GUIDELINES : Determing Fair Use GUIDELINES: Tackling Copyright Issues ETHICS Notes: Distinguish plagiarism from Permissible Reuse of InformationTrademark Legal Guidelines: Trademark Protection
Contract Law The Rule Guidelines: Compliance with Liability Laws The role of corporate culture in ethics and Legal Conduct Understanding ethical and legal issues related to social media GUIDELINES: Use of social media ethical and legal DOCUMENT ANALYSIS AITICTVY : Presentation of guidelines for social media communication
ethically between cultures communicating with Culutres with different beliefs communicate in countries with different laws The principles of ethical communication are respected by the relevant laws *Observe accessibility standards, observe the requirements of the relevant professional code of conduct, observe your organization's social
media policy, Tell the truth Do not mislead your readers use the design to emphasize important ethical and legal Information To be clear Avoid discriminatory language Recognize help from other EXERCISE CASE 2: The ethics of requiring students to subsidize the plagiarism detection service [in LaunchPad] 3 Writing technical planning
documents * Given your writing situation TUTORIAL: Cross-processing words with CloudOn, Quip, and more [in LaunchPad] Generating ideas for your subject study additional information Developing a schedule and drawing up a budget Drafting organizing and outlining your document Using TEMPLATES GUIDELINES: Effective
DOCUMENTING: Identifying The Strengths and Weaknesses of Commercial Style *TECH TIP: Why and How to Use Group TUTORIAL Styles: Creating Styles and Templates [in LaunchPad] Revising Project Learning By Yourself *GUIDELINES: Revising your project to seek help from other ETHICAL NOTES: Recognizing reviewers
responsible editing *GUIDELINES : Edit your project Prooflist WRITER EXERCISES CASE 3: Understanding why the editing software can't revise and edit your document [in LaunchPad] 4 Writing Collaboration Advantages and Disadvantages of Collaboration Advantages of Collaboration Disadvantages of Collaboration Project
Management Projects Management : Managing Your Project Holding Meetings Guide: Scheduling Meetings Online [in LaunchPad] Listen effectively TO GUIDELINES : Effectively set the guidelines for your team's program: Set a daily NOTE to your team: Pull your weight on joint projects projects FORM: Work schedule form [in
LaunchPad] DOWNLOAD FORM: Team member evaluation form to be able to download form: Self-assessment form holding effective meetings Diplomatic message critiquing of team member guidelines: Communication diplomatic guidelines: Critiquing colleague Working using social media and other electronic tools in collaboration
*TECH Tip: Why and how to use tools to review word processing tools TUTORIALS : Review of joint documents [in LaunchPad] TUTORIAL: Include tracked changes [in LaunchPad] Technology Communications ANALYSIS DOCUMENT ACTIVITY : Critiquing draft clear and diplomatic video conferencing INSTRUCTION: holding online
meetings [in LaunchPad] GUIDELINES: Participation in video conferencing Wikita and shared document workspaces TUTORIAL: Using Wikita to collaborate [in LaunchPad] TUTORIAL: Using collaboration software [in LaunchPad] Virtual Global ETHICAL NOTE : Maintaining a professional online gender culture and collaboration and
collaboration WRITER CHECK-SHEET EXERCISES TRAINING: Part 1: Understanding the technical communication environment (Chs. 1-4) CASE STUDY 4 : Accommodation of a team member planning problems [in LaunchPad] Part 2 Planning document 5 Audience analysis and goal Understanding your audience and goal Through
audience profile, DOWNLOADable FORM : Audience profile Sheet [in LaunchPad] Determining the important characteristics of your audience Who are your readers? Why is your audience read the document? What are the attitudes and expectations of your readers? How will readers use your document? Techniques for studying your
audience, determining what you already know about your audience Interviewing People who read About your audience Online search on social media for documents, your audience has written an analysis of social media data communicating in cultures Understanding the cultural variables on the surface Understanding the cultural
variables beneath the surface Given cultural variables while writing GUIDELINES: Writing for readers from other cultures DOCUMENT ANALYSIS ACTIVITY : Consider cultural variables in a business letter using graphics and design for multicultural readers applying what you have learned about your audience ETHICS NOTE: Meets the
needs of your readers responsible writing for multiple audiences 0 Defining your acquisition goal Approval guide Review information for new audience and goal WRITER CHECKLIST EXERCISE CASE CASE 5 : Focus on the needs and interests of the audience [in LaunchPad] 6 Study of your object Understanding the research process,
Choosing appropriate research methods *GUIDELINES : Planning the research process GUIDELINES: Study on the topicStarting secondary research *Understanding research tools *Types of secondary research sources, social media and other interactive resources *TECH TIP: Why and how to use social media in Reerch TUTORIAL:
Track sources with and Zotero [in LaunchPad] Evaluation of information guidelines: Evaluation of printed and online sources For conducting primary research of social media data *DOCUMENTARY ACTIVITY: Evaluation of information from internet sources observations and demonstrations Checks Experiments Field research guidelines:
Conducting an interview for questioning The questioning attention of questionnaires: Reporting and analyzing data Check-in exercise case 6: Revision of a questionnaire [in LaunchPad] 7 Organizing your information Understanding three principles for organizing technical information , analyzing your audience and purpose using
conventional organization models Showing the organizational model Prominently Understanding conventional organizational chronological guidelines: Organizing information chronological spatial guide: Organizing information spatially general to specific guidelines: Organizing information from general to specific less important guidelines:
Organizing information of less important for less important comparison and contrasting GUIDELINES : Organizing information by comparing and contrasting ethics note: Comparing and contrasting comparative classification or partition GUIDELINES : Organization of information by classification or separation of problem-methods-solution
GUIDELINES: Organization of information on problem-methods-solution-cause-and-effect GUIDELINES: Organization of information by reason and effect analysis of document activity: Use of multiple organizational models in infographic WRITER'S CHECKLIST EXERCISE STUDY: Part 2: Document Planning (Chs. 5-7) [in LaunchPad]
CASE 7 : Arranging a document of clarity and diplomacy [in LaunchPad] Part 3 Developing and testing verbal and visual information 8 Communicating Convincingly, given the context of your argument that understands the broader goals of your audience Working within the limits of making a compelling argument identifying the elements of
your argument considered opposing points of view Using the right types of evidence *Using visual effects as compelling elements ETHICAL NOTE : Use of digital tools to improve Responsible Emotion AppealTherissingly decides where to present the claim document analysis activity: analyzing evidence in the argument understanding the
role of culture in persuading Logical Fallacies : Creating a professional personality ETHICAL NOTE: Seems honest against honesty in persuading writing checkered exercises WRITER EXERCISE 8: Analysis of the persuasiveness of a technical document [in LaunchPad] 9 Highlighting important information Writing Clear , Informative
Titles Writing Clear, Informative Headings GUIDELINES: Revision of Titles Writing Clear, Information Lists Write Effective Paragraphs Write Effectively Lists Writing In Practice: Creating Effective Lists Writing Clear Written , Informative Paragraphs Structure Paragraphs Clear ETHICAL NOTE: of the burial of in Paragraphs: Separator long
paragraphs Use devices for consistency in and between paragraph analysis activity: Identify the elements of a coherent paragraph WRITER CHECKLIST EXERCISE CASE 9: highlight important information in technical description [in LaunchPad] 10 Write correct and effective sentences Writing grams Correct Sentences Avoid Sentences
Avoid Comma Slype Avoiding Sentences of Ambia Pronoun Comparing Elements Clearly Use Adjectives Clearly Supports Object-Verb Agreement Support Pronoun-Anonymous Agreements Use Proper Structuring Effective Sentences Highlight New and important information Choose appropriate sentence length Emphasis on Real
Subject Emphasis on Real verb use parallel structure Use modifiers Effective Selection of correct words and phrases Choose appropriate level of formality Be clear and specific ETHICAL NOTE: Euphemisms and truth To be concise DOCUMENT ANALYSIS ACTIVITY: review for comemism and simplicity Use inoffensive Language
GUIDELINES: Avoid sexist language *TECH TIP : Why and how to customize grammar controllers: Using first-person understanding simplified English for unobtrusive speakers preparing text translation WRITER checklist exercisesTOTIVITY: Convincing, Accent and effective sentences (Chs. 8-10) [in LaunchPad] CASE 10: Revision of
document for under-age speakers and translation [in LaunchPad] 11 Design of printing and online documents purposes of document design understanding principles of design TUTORIAL : Edit for format consistency [in LaunchPad] planning your design Analyze your audience and goal Define your resources design documents paper size
Binding navigation assistants *TECH tip: Why and how to set pages design pages GUIDELINES: Understanding theory theory and page layout page layout columns *TECH TIP: Why and how to format columns typography ETHICAL NOTE: Using sizes assigny titles and headings other features design features : Why and how to create
borders and screens *TECH TIP: Why and how to create text boxes *DOCUMENT ANALYSIS ACTIVITY: Analyze the design of online document design pages Use the design to highlight important information creating informative headers and footers and help readers navigate the guidance document: Makes your documents easy to
navigate include additional features, your readers may need help readers connect to others * Considering accessibility issues * GUIDELINES : Design of accessible websites Design for multicultural audiences ETHICS NOTE: Design legal and honest online documents, design online pages, aim of a simple site: Design a simple site make
text easy to read and understand GUIDELINES: design of easy-to-read text Create clear, informative GUIDELINES: Write clear, information links WRITER CONTROL EXERCISE CASE 11: Design flyer [in LaunchPad] 12 Create The features of graphics characteristics of an effective graphical ETHICAL NOTE: Create fair graphics
GUIDELINES: Integrate graphics and understand text understanding of the process of creating graphics scheduling graphics production graphics *TECH TIP: Why and how to insert and modify graphics revising graphical references to graphics sources using color effectively Choosing the appropriate type of graphical illustration of digital
information GUIDELINES : Creating Effective Tables *TECH TIP : Why and How to Create Tables, Charts and Other Graphical Guidelines: Creating Effective Graphs GUIDELINES: Creating Effective InfographicS GUIDELINES: Creating Effective Linear Graphs GUIDELINES: Creating Effective Circular Charts Illustrating Logical
Relationships ACTIVITY FOR DOCUMENT ANALYSIS: Analyzing graphical document ANALYSIS ACTIVITY: Interactive graphics [in LaunchPad] Description of the illustration process and instructions illustrating Visual and spatial characteristics Guide : Photo Editing Basics with GIMP [in Launch Pad] GUIDELINES : Presentation of
photos effectively *TECH TIP: Why and how to create and enter screenshots Create effective graphics for multicultural readers CHECKLIST EXERCISES CASE STUDY 12: Create appropriate graphs to accompany report [in LaunchPad] 13 *Evaluation and testing of technical documents *Understanding usability studies *Assessing the
need to study usability *Determining the objectives of the study *exploring existing documents against. Prototypes *Examining survey settings *Conducting guided assessments of technical documents *Selecting document assessors *Setting evaluation guidelines *Preparing materials for Evaluation *Testing documents in a controlled
setting * Preparing for a test *GUIDELINES: Preparing for a usability test *Conducting the ethical notes test: Understanding the ethics of the informed consent document analysis activity: Obtaining informed consent *Testing documents in context *Preparing to visit the site *Conducting a test in context *Conducting a test in context
*Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a
test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context
*Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test in context *Conducting a test remote documents *Interpretation and reporting of your findings *WRITER'S CHECKLIST *EXERCISES 13 :
Evaluation of technical document [in LaunchPad] Part 4 Training important applications 14 corresponding to the print and online understanding process of writing correspondence focus on the process: correspondence Selection of type of correspondence presents itself effectively in correspondence use appropriate level of formality
communicate correctly projected You attitude Avoiding correspondence Clichés Communicates honest ethics NOTE : Writing business correspondence letters letters elements of letter common types of letters notes : Organize memoWriting emails *TECH TIP: Why and how to use email for business correspondence GUIDELINES: After
Etiket analysis of documents activity: After Etiket in email message writing microblogs GUIDELINES: Represents your microblogging correspondence in multicultural multicultural CHECK-SHEET WRITER EXERCISES CASE 14: Creating and maintaining a professional online profile [in LaunchPad] 15 Job Application Understanding of the
work-application process focus on the job process: Job application materialsEstaking your professional brand what employers want guidelines: Building a foundation of your professional brand Crafting professional brand GUIDELINES: presenting your professional brand TUTORIAL: Building a professional brand with LinkedIn , Twitter,
and more [in LaunchPad] NOTE: Writing job application materials Finding the right position job search planning Understanding job search strategies: Using the features of LinkedIn employment Writing Résuré elements of chronological summary GUIDE: Preparing your educational elements of skills Résué Preparing plain text Résuré
GUIDELINES: Format a one-sided-text summary ANALYSIS OF DOCUMENTED ACTIVITY : Preparation of an analysis of the documented activity: Preparation of the learning elements of Résué DOCUMENT ANALYSIS GUIDELINES: : Blaine K. Holden's online portfolio [in LaunchPad] Writing job application letters writing job application
letters preparing for a job interview guide: Preparing for a job interview after interview WRITER CHECK-LIST EXERCISE CASE 15: Identifying the best of the best job search sites [in LaunchPad] 16 Written suggestions Understanding the process of writing suggestions is focuses on the process: Suggestions Logistics of proposalsTay of
proposals Internal and external proposals for which requested and unsolicited proposals Documents of proposals for proposals for proposals for proposals For goods and services Proposals To understand and understand readers' suggestions Needs Describes what you plan to do to demonstrate your professionalism GUIDELINES:
Demonstrate your professionalism in the proposal NOTE ETHICS : Writing honest suggestions Writing proposal Structure of the proposal Short guide: Introduction of a proposal for qualification of the program and experience analysis activity document: Preparation of the proposed activity for analysis of programming documents: Marketing
proposal Preliminary presentation [in LaunchPad] Budget : Why and how to create gant graph Sample internal proposal WRITER CHECKLIST EXERCISES *CASE STUDY 16: Writing the introduction of a proposal [in LaunchPad] 17 Writing information reports Understanding the process of writing information reports focus on the process :
information reports Writing directives document analysis activity: Writing a convincing DOCUMENT ANALYSIS ACTIVITY Directive: High-level water level monitoring study [in LaunchPad] DOCUMENT ACTIVITY : Global Forest Change Interactive Map [in LaunchPad] Writing Field Reports GUIDELINES: Answering questions of in field
report writing report writing progress and status reports ETHICAL NOTES: Reporting progress Fair organization of progress and status reports for completion of progress reports and status reports GUIDELINES: drawing an appropriate tone in progress or status Report Record progress report progress Reports Writing the PROTOCOL
OPVV EXERCISES OF RESPONSE WRITER *CASE 17: Writing directive [in LaunchPad] 18 Recommendations Reports On understanding the role of recommendations Reports Focus on the process: Recommendations using a problem-solving model to make recommendations, identify the problem or the possibility of establishing
criteria to solve the problem or possibility Determine the study options each option according to the criteria Draw conclusions for each option Formula recommendations based on the conclusions ETHICAL NOTES : Submission of honest recommendations Writing the recommendation reports Writing the body of the guidance report:
Writing recommendations for writing the previous question * TECH TIP: Why and how to format headers, footers and page numbers * TECH TIP: Why and how to create a table of content GUIDELINES: Compiling summary Of report analysis of documents back matter activity: Summary analysis ANALYSIS ACTIVITY : Recommendations,
presented in the audio podcast [in LaunchPad] Sample Recommendation REPORT WRITER'S CHECKLIST EXERCISE CASE 18: Analysis of Solution Matrices [in LaunchPad] 19 Writing Lab Reports Evaluation and Lab Reports Understanding the Process of Writing Lab Reports Understanding the Structure of The Report Composition of
Reports Introduction: Writing Equation Equation Materials and Methods Results ETHICAL NOTE: Presentation of Data Fair Conclusion Conclusions Sochi Analysis and Analysis of Understanding the Role of Sciences and Engineering Articles DOCUMENT SCIENCE AND ENGINEERING ARTICLES : Evaluation of laboratory reportsSnow
lab report REVIEW OF CHECKLIST EXERCISE CASE 19: Introduction of a scientific method through Lab report [in LaunchPad] 20 Writing definitions, descriptions and instructions Writing the specified DOCUMENTARY ACTIVITY: Evaluation of laboratory reports *FOCUS ON THE PROCESS: Definitions Analyzing the writing of the
situation for definitions Determination of the type of definition of writing INSTRUCTIONS: Compilation of effective definitions of sentences , where to place the definitions Writing descriptions *FOCUS ON PROCESS Descriptions analyzing the writing situation for descriptions, clearly shows the nature and scope of the description,
presenting the description Clearly providing appropriate detailed GUIDANCE: Providing appropriate details in the descriptions ending with a brief conclusion Look at several sample descriptions Writing instructions *FOCUS on the process: Instructions for understanding the role of instructions Videosing compiling a set of written instructions
GUIDELINES : Design of clear, attractive pages planning for safety ETHICAL NOTE: Ensuring safety preparation of recommendations Effective guidelines: Preparation of introductions for instructions: Preparation of steps in the preparation of instructions for revision, editing and verification of instructions Look at several sample sets of
instructions DOCUMENT ANALYSIS ACTIVITY: Presentation of Clear Instructions DOCUMENT ANALYSIS ACTIVITY: Description Using interactive graphics [in LaunchPad] DOCUMENT ANALYSIS ACTIVITY: Description Using interactive graphics [in LaunchPad] DOCUMENT ANALYSIS ACTIVITY: Instructions for using video
demonstration [in LaunchPad] DOCUMENT ANALYSIS ACTIVITY: Instructions using video screen capture [in LaunchPad] DOCUMENT ANALYSIS ACTIVITY: Instructions using a combination of video demonstration and screen capture [in LaunchPad] DOCUMENT ACTIVITY: Definition using animation video [in Launchpad] Writing the
guide WRITER'S CHECKLIST EXERCISE CASE 20 : Choice of means of presentation of instructions [in LaunchPad] 21 Making oral presentations Understanding the role of oral presentations focus on the process: oral presentations Understanding the process of preparation and presentation of oral presentation Preparation of the
presentation Analysis of the speaking situation Organization and development of the presentation guidelines: Presentation guidelines: Preparation of presentation presentation schedule tutorial : Create presentations with PowerPoint and Prezi [in LaunchPad] Tutorial : Audio recording and editing with Audacity [in LaunchPad] *TECH TIP:
Why and how to create a presentation template *TECH TIP: Why and how to set a list of items to appear and not to display during a presentation select an effective language analysis of document activity: Integrate graphics and text on presentation slide GUIDELINES : Using memorable language in the oral rehearsing presentation
Providing a presentation calming your nerves guidelines : Releasing nervous energy using your voice efficiently using your organ effective guidance: facing audiences answers questions After presenting an ETHICAL NOTE: Answering questions honestly sample form for assessment form download form: Oral presentation evaluation form
[in LaunchPad] Speaker's CHECKLIST EXERCISES CASE 21 : Understanding the claim and-support structure for presentation graphics [in LaunchPad] APPENDIX Reference Guide A skip your sources and taking notes Paraphrasing citation B documenting your sources APA Style IEEE Style MLA style C editing and checking documents
punctuation Mechanics Proofreading Symbols and their meanings D guidelines for multilingual writers (ESL) cultural and stylistic communication issues level of sentence issues selected bibliography index references index of selected functions

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