Ref: [L2 xx]

[DATE]

[CUSTOMER NAME]
[ADDRESS OF SUPERVISED PREMISES]
[POSTCODE]

Dear Sir / Madam

NOTIFICATION OF REPEATED FALSE ALARM ACTIVATIONS

ACCOUNT NUMBER [XXXXXXX]

[INSERT COMPANY] regrets to inform you that the above premises are in danger of being taken off
Fire & Rescue Service response because of the number of automatic false alarm activations.

We have been informed by our Alarm Receiving Centre that you have recently had a second
automatic call out of the Fire & Rescue Service to the above premises within a 12 month period.

We would remind you that under the Chief Fire Officers Association (CFOA) Policy for the Reduction of
False Alarms & Unwanted Fire Signals, the Fire & Rescue Service follow strict guidelines regarding the
number of false alarm activations receiving response.

Following the activation on [DATE] [INSERT COMPANY] has made / attempted to make contact with
you to help in the assessment of the root cause of the false alarm.

We strongly recommend that you contact [INSERT COMPANY] to discuss / investigate possible
measures to limit any further false alarm activations. Such remedies may include staff re-training, staff
alarm provision, selection and re-location of devices, system management and protection against
electromagnetic interference.

If the Fire & Rescue Service response is withdrawn we must point out that this could affect insurance
cover you have on the premises, therefore we advise you to review the terms and conditions of your
insurance with a view to notifying your insurer of the situation.

Should you require any further assistance on this matter, please contact [INSERT COMPANY] who
will be pleased to offer more advice.

Yours faithfully
For [INSERT COMPANY]

[INSERT NAME]

.
SF_FDA_404-01 Page 1 of 2
 Preventing False Alarms
10 Points to Remember

1. Persons who have been correctly trained must only operate the fire alarm system. If you are
unsure of the correct operational procedures contact your alarm company.

2. Before leaving the premises, check that all doors and windows are closed. A walk around the
protected area is the only effective way of doing this properly, and to prevent unnecessary
false alarms from activities external to the protected area.

3. Ensure that detection devices are not obstructed. In particular be careful that stock or other
items do not obstruct beam detectors. Check that there is no unstable stock, and ensure that
no birds or stray animals are present.

4. Do not allow sources of heat, smoke or dust to be in the range of automatic detection.
Particular regard should be made of kettles, toasters and other sources of heat, steam and
smoke.

5. Always ensure that the responsible person is informed of any works being carried out which
may affect the fire alarm system. Examples include; hot-work, demolition, boring / cutting
etc.

6. Do not isolate devices that cause false alarms. Carry out root cause analysis and fix the
source i.e. change the activity or change the method of detection.

7. Inform your alarm company of any changes of use of your premises, which may affect the
method of detection provided.

8. Inform your alarm company of any alterations to your premises, which may affect your alarm
system.

9. Treat your alarm system with care. Wiring and detection devices can be accidentally
damaged or moved. Should this occur inform your alarm company immediately.

10. After a false alarm, check carefully and, where possible, note the cause of activation. Inform
the alarm company of the cause. If no cause can be found contact your alarm company
immediately.

11. Make sure your alarm company carries out regular maintenance checks. Remember that
excessive false alarms will give rise to Fire & Rescue Service response being withdrawn.

Adherence to the 10 points in this list will go a long

way towards ensuring that you premises always
receive Fire & Rescue Service attendance at the right time.

SF_FDA_404-01 Page 2 of 2