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Chat Transcript
Axis Bank Support
Welcome to Axis Bank Support, our customer support executive will be with you shortly.
Me
hii
CQT239879
Welcome to Axis Bank Chat support. We are Dil Se open. I am Rajeshwari, how may I assist you?
Me
my credit card is expired when can i receive new one?
Me
hi rajeshwari
CQT239879
Hello Saumil!
Me
it was expired in dec and i was expecting new one
CQT239879
I understand that you would like to inquire about renewal status of credit card.
CQT239879
Surely, I will check and assist you regarding this.
CQT239879
To verify your account, I request you to confirm your last 4 digits of your credit card number?
Me
true
Me
4672
Me
4672
CQT239879
Thank you for confirming the card details. May I place this chat on hold, while I check the information
for you?
Me
sure
CQT239879
Thank you for being on hold. I appreciate your patience.
Me
ok
CQT239879
Our records indicate that this mobile number ending with 7959 is not registered with us. For the safety
and security of your account, we are unable to provide account related information to an unregistered
mobile number.
CQT239879
1. Kindly reinitiate a chat with mobile number ending 1585 which is updated in our records. Or 2.
Update new mobile number
Me
your records are not true
Me
i have already changed my mobile number yo 7959 for more than a yer now
Me
and I am always receiving all messages over there
CQT239879
I am sorry as per our records the above mobile number and Email id are not matching.
CQT239879
Due to security reasons we are unable to disclose any card information to unregistered mobile number
or Email id.
CQT239879
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Kindly reach us back with the registered details.

Me
first of all your records are incorrect
Me
secondly this Tuesday I already have received payment reminder for my card on my 7959 number
Me
how can you say that your records are not showing that number
Me
this is my registered email and mobile only
Me
you better correct your records
Me
this is stupid incident i would say
CQT239879
I request you to understand our limitations. We are unable to provide any account related information.
Please reach us back from the registered mobile number.
Me
even day before yesterday i contacted through same details to unblock my card
Me
I am contacting through registered details only
Me
73703116
Me
check this service request
Me
hello
Me
my registered number is the same 971558247959 and i am contacting from the same number only with
you
Me
if you will not reply I will have to raise a complain to RBI
Me
stating you are providing false information
CQT239879
Your mobile number and Email id or not matching with our records.
CQT239879
I request you to kindly reach us back from the registered mobile number which end with 1585.
Me
every month you guys are sending email and messages and you dont know my registered contact
details
Me
how stupid is this
Me
1585 was my registered number long long back which i have already changed with Axis year back
CQT239879
As per our records only I am informing.The above details are not matching. Kindly understand our
limitations.
CQT239879
I request you to follow the below mentioned options to update your mobile number. 1.Call us on 1860
419 5555 or 1860 500 5555 (call charges applicable as per your service provider) 2) Visit your nearest
Axis Bank branch To update mobile number through Axis mobile application please follow the below
steps: Login to Axis Mobile Application. Post login Click on three bar Menu Then select Services and
Support Then select Sevices Then select others Then select Update mobile number". Then you will see
the option for which account you wish to update the mobile number. Select credit card. Then enter the
new mobile number which you you wish get to updated towards the credit card account . Then you
will see the verification method to verify the process of mobile number updation Select as per
requirement and enter the one time password Then you will receive success page.
CQT239879
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Please follow above steps to update mobile number.

Me
i will have to write it to social media portals and i will file a compain in RBI that you are harrasing
customer
Me
your bank is rubbish
Me
i am not interested in changing mobile number it is already there in your records
CQT239879
If it could be in my hand I would have definitely done this for you. But I am bound with the Banks
policy.
Me
check my customer id 835093111 and then tell me
CQT239879
I request you to kindly understand out limitaions.
Me
your bank policies are scrap
Me
you are harrasing me unnecessarily
CQT239879
Your customer id is correct , however the mobile number 7959 is not associated with your credit card.
CQT239879
I am sorry If you feel so. Kindly reach us back with the registered details.
Me
I will post this conversation in public and will file a complaint against your bank
Me
i am contcting with registered number only
Me
7959 is my registered number

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