Lean Six Sigma

Mock Yellow Belt Exam

15 Questions - TIME ALLOWED: 18 minutes

1) This is an open-book examination. This means that you can refer to written material
in addition to the examination paper itself. You can only use written information from
within the classroom. You may not use internet resources or ask other people
2) The exam consists of 40 questions with a combined total of 80 marks
3) ALL questions should be attempted
4) Answers should be based on the Body Of Knowledge (as defined by the Course
Workbook)
5) ALL questions have only one correct answer. Sometimes we ask you to compare
technically correct answers and select the BEST (according to the method, the Body
of Knowledge, and the situation in question – i.e. the CS&F case study)
6) Candidates should clearly indicate their choice of answer(s) by ringing the identifier
(the list letter)
7) If you change your answer you must make the correction obvious to the examiner
(whose decision will be final)
8) The pass mark required is 56 marks out of a possible 80 (70%)

Candidate’s Name:

Date:

Score:

Marked by:

DO NOT OPEN THIS BOOKLET UNTIL

INSTRUCTED TO DO SO BY YOUR
INVIGILATOR

1
Q1 Marks: 2

Who is usually credited with coining the term "6 Sigma" in conjunction with a
project improvement methodology?

A. Toyota
B. Motorola
C. Marconi
D. Institute of Lean
Experts

Q2 Marks: 2

Which of the following most correctly describes the Lean Triad?

A. Poka Yoke, SMED, TPM
B. Poka Yoke, SMED, 5S
C. VOC, Gemba, 5S
D. Hoshin Kanri, JIT, Andon

Q3 Marks: 2

Which one of the following is NOT a step in the VOC methodology?

A. Identify Customers
B. Analyse Customer Information
C. Determine Customer Needs
D. Interrogate Customers

Q4 Marks: 2

The ……… is used to describe customer's needs.

(Select the correct word or phrase to complete the statement)

A. VOC
B. DPMO
C. Control Chart
D. UCL

2
Q5 Marks: 2

Which of the following would you NOT expect to find on a Kano analysis?

A. Exciting Quality
B. Expected Quality
C. Standard Quality
D. Basic Quality

Q6 Marks: 2

In which step of the VOC methodology are you MOST likely to use a Kano diagram?

A. Analyse customer information

B. Gather customer information
C. Determine customer needs
D. Identify customers

Q7 Marks: 2

Which one of the following is considered as one of the seven wastes of Lean?

A. Modularisation
B. Under investment
C. Transportation
D. Basic intellect

Q8 Marks: 2

During the Analyse phase, we attempt to determine……?

A. Voice of the Customer
B. The Future state
C. Current State
D. How the data describing the process will be collected

3
Q9 Marks: 2

Which of the following best describes the role of Yellow Belt?

A. Front line change agents (Practitioners)

B. Responsible for the removal of road blocks and support of teams
C. Lean Six Sigma Project Leaders (Full Time)
D. SMEs

Q10 Marks: 2

When considering processes, ………… are transformed into outputs.

(Select the correct phrase to complete the sentence)

A. Suppliers
B. Y’s
C. VOC
D. X’s

Q 11 Marks: 2

Listed below are 4 statements describing the use of a KANO diagram but only 3 are correct.
Select from either A, B, C or D which combination correctly reflects the true statements
describing the use of a KANO diagram

1. A Kano diagram is necessary in order to produce an Affinity diagram

2. A Kano diagram helps to show the Expected Level of Quality, what the
customer would expect from this type of product
3. A Kano diagram helps to show the Basic Level Quality, the minimum
requirements (e.g. features) needed by the customer
4. A Kano diagram helps to show the Exciting Level Quality, unexpected but
desirable features

A. 1, 2, 3
B. 2, 3, 4
C. 1, 3, 4
D. 1, 2, 4

4
Q12 Marks: 2

“Developing customer-focused business strategy” forms a step in which Lean 6 Sigma

technique?

A. VOC
B. VOB
C. Value Stream Analysis
D. Affinity Diagram

Q13 Marks: 2

“Quality”, “Cost” and “Corporate Responsibility” are best thought of as examples of ….?

A. VSM
B. SIPOC
C. CCR
D. Affinity Diagram

Q14 Marks: 2

The total time taken to perform all the work needed to create a product including productive
and non-productive time is known as what?

A. Unit time
B. Build time
C. Assemble Time
D. Elapsed time

Q15 Marks: 2

“Research Methods” and “Listening Post” are best considered as examples of which of the
following?

A. VOP
B. Customer Information Sources
C. Techniques used in the “Improve” phase of a DMAIC cycle
D. Methods used by Green Belts to identify and solve Improvement Team Members
concerns