INTRODUCTION

TECHNICAL-VOCATIONAL-LIVELIHOOD
TRACK ICT-STRAND
Content
Introduction
 Basic concepts in computer systems servicing
 Relevance of the course
 Career opportunities

Content Standards
The learners demonstrate an understanding of the basic
concepts and underlying theories in computer systems
servicing
PERFORMANCE STANDARD
The learners shall be able to demonstrate
common competencies in computer systems
servicing as prescribed by TESDA Training
Regulations
LEARNING COMPETENCIES
The learners…
1. Explain basic concepts in computer systems servicing
2. Discuss the relevance of the course
3. Explore career opportunities in computer systems
servicing

Relevance of the Course

 In a world where almost every activity is assisted
by technology, it’s no wonder that most business
 ventures are somewhat related to information
technology.

 One of the businesses that was able to make its

mark is computer hardware servicing.

Relevance of the Course

This is an industry whose main line of business is
to sell computer hardware systems and
components, as well as servicing in the installation
of computer systems and networks
Relevance of the Course
The important topics that will be discussed in this course are
as follows:
1. Basic concepts of CSS business – this will tackle all the
necessary information and facts about a computer hardware
servicing business.
2. Opportunities in a CSS business– this will discuss the
different prospects that are available for a CSS business.
3. Assess your own CSS competencies – being able to assess
one’s competencies will help determine whether an aspiring
entrepreneur in the CSS business will be able to manage it
correctly.
4. Assess the practitioner’s CSS competencies – this refers to
the CSS knowledge and skills of those people who are
 already engaged into a similar line of business that an
aspiring individual would want to venture.

Relevance of the Course

The important topics that will be discussed in this course are as
follows:
1. Compare the practitioner’s CSS Competencies – this topic
discusses the careful comparison of the CSS competencies an
individual possess with those of an actual practitioner in the
same line of business.
2. Aligning of your CSS competencies – this topic is intended to
streamline whatever CSS competencies an individual possesses to
fully utilize them in establishing a computer hardware servicing
business.
The above mentioned topics explains how relevant this course
is in the establishment of a computer hardware servicing business. An
individual who is determined to come up with a CSS business that will
surely be successful must be able to grasp the ideologies and principles
that will be discussed in this course.

Topic:
 Relevance of the Course
1. True or False: The hardware
needs maintenance services to
repair normal wear and tear and emergency services.
2. True or False: All data processing equipment will
have some degree of failure.
3. True or False: Network infrastructures don’t need
maintenance.
4. True or False: Software suffers “wear and tear.”
Topic:
 Relevance of the Course
5. True or False: Repair calls
tend to occur only most
frequently when the equipment item is
approaching the end its useful life.
6. True or False: A person who has achieved
Computer Systems Servicing National Certificate
Level II Qualification is competent to be a
computer service technician or a computer
repairman.
Topic:
 Relevance of the Course
7. True or False: Correcting
defects or “bugs” is one of the
major and most immediate reasons to provide for
hardware maintenance.
8. Upon the completion of this course, you are
expected to: 1) install computer systems and
networks; and 2) diagnose and troubleshoot
computer systems.
Topic:
 Relevance of the Course
9. True or False: Software also
needs maintenance.
10. True or False: Learners of hardware servicing are a
crucial link in the emergency response process.

Opportunities of Computer
Systems Servicing NC II as a Career
The Computer Systems Servicing National
Certificate Level II (NC II) Qualification consists
of competencies that must have to allow making a
diagnosis and troubleshooting problems in PC
 systems, software, restoring parts, and making the
system back to normal function. A person who has
achieved this qualification is competent to be a
computer service and repair technician.
Opportunities of Computer
Systems Servicing NC II as a Career
 The demand for computer service and repair
technician is growing in every organization and
industry.
 For many, this is the entry point for a career in
the computer/information field. The responsibilities
of a computer service and repair technician include
a variety of duties.
 Most companies that employ someone with this
title expect the technician to have basic across-the-
board knowledge of concepts in the computer
electronics field.

Opportunities of Computer
Systems Servicing NC II as a Career
Some of the tasks are hardware repair and
installation; software installation, upgrade and
configuration; and troubleshooting client and/or
server problems. Today’s technicians are capable of
viewing desktop and sharing control of mouse and
keyboard through remote assistance.
Opportunities of Computer
Systems Servicing NC II as a Career
 Because the computer field is changing rapidly,
technicians must work to remain abreast of current
technology and become aware of future
developments.

 Computer service and repair technicians generally

work with a variety of users, which require expert
people skills, especially the ability to work with
groups of nontechnical users.
Opportunities of Computer Systems
Servicing NC II as a Career
Work Activities
You would refurbish, maintain, and install computer systems
and equipment as a computer service and repair technician.
Your everyday job would consist of the following:
1. Setting up new IT systems
2. Improving existing hardware and software
3. Going to see home users to fix their PCs and other defective
equipment
4. Testing systems to ensure that they are working in good condition
5. Servicing peripherals like printers, scanners, and other office
equipment
6. Preparing cost estimates
7. Performing routine administration, like managing staff ROTAs.
Opportunities of Computer Systems
Servicing NC II as a Career
Conditions

Your job would require travelling to go to see clients on

site as a field technician. You would be assigned at an
office but would expend time with staff at their
workplaces in an IT support department.
Opportunities of Computer Systems
Servicing NC II as a Career
Skills, Interests, and Qualities

You should possess the following skills,

interests, and qualities to become a computer service and
repair technician:
1. Profound knowledge of hardware, commonly used
software, and operating systems
2. Excellent skills in communication and customer service
3. Superb problem-solving skills
4. Patient and systematic approach
5. Capable to meet deadlines
6. Motivation to keep abreast with IT developments
7. Deep understanding of electrical safety issues
Opportunities of Computer Systems
Servicing NC II as a Career
 A person who has achieved the Computer
Hardware Servicing National Certificate Level II
 (NC II) Qualification is competent to be a computer
service and repair technician.
 The demand computer service and repair
technician is growing in every organization and
industry. For many,
this is the entry point for a career in the
computer/information field.
 You would refurbish, maintain, and install
computer systems and equipment as a computer
service and repair technician.
Opportunities of Computer Systems
Servicing NC II as a Career
Having the knowledge and competencies in computer
systems servicing can land an IT professional on wide
variety of careers. Listed below are the job
opportunities in computer systems servicing:
 Computer Service Technical
Support Staff Computer
Repairman.
 CSS
Topic:
 The Opportunities in CSS as a
Career
True or False
1. A person who achieved the Computer Systems
Servicing NC II Qualification is competent to be a
computer service technician or a computer
repairman.
2. CSS is the entry point for a career in the
computer/information field
Topic:
The Opportunities in CSS as a Career
 True or False
3. Because the computer field is
changing rapidly, computer
service and repair technicians must work to remain
updated in current technology and become
oblivious of future developments

4. Today, computer service and repair technicians are

capable of viewing desktop and sharing control of
mouse and keyboard through remote assistance.
Topic:
The Opportunities in CSS as a Career
 True or False
5. Most companies that employ
computer service and repair
technicians expect the technicians to have basic
knowledge in computer electronics

6. A computer service and repair technicians should

have an awareness of electrical safety issues
Topic:
The Opportunities in CSS as a Career
True or False
 7. In an IT support department,
your job would involve
travelling to visit clients on
site

8. Computer service and repair technicians generally

work with a variety of users.
Topic:
The Opportunities in CSS as a Career
True or False
9. A computer service and repair technicians should be
timid.

10. A computer service and repair technicians should

have the ability to meet deadlines.

Basic Concepts of Computer

Systems Servicing NC II
This course is designed to develop knowledge,
skills, and attitudes of a Computer Service
Technician in accordance with industry
standards.
COMPUTER SYSTEMS
SERVICING
National Certificate II
Basic competencies
Common
Competencies
COMPUTER SYSTEMS
SERVICING
Core Competencies

• Participate in workplace
communication
COMPUTER SYSTEMS
SERVICING
• Work in a team environment
• Practice career professionalism
• Practice occupational health and safety
procedures
COMPUTER SYSTEMS
SERVICING
National Certificate II
Basic competencies
COMPUTER SYSTEMS
SERVICING
• Apply quality standards
• Perform computer operations
• Perform mensuration and calculation
• Prepare and interpret technical drawing
• Use hand tools
• Terminate and connect electrical wiring
and electronic circuits
COMPUTER SYSTEMS
SERVICING
• Test electronic components
COMPUTER SYSTEMS
SERVICING
National Certificate II
Common Competencies
COMPUTER SYSTEMS
SERVICING
• Install and configure computer systems
• Set-up Computer Networks
• Set-up Computer Servers
• Maintain and Repair Computer Systems
and Networks
National Certificate II
e Competencies
Answers:
1. True
2. True 3. True
4. True
5. True 6. True 7. True
8. True
9. False
10. True