COMMUNICATION

Communication DIFFERENCE BETWEEN

• Is the art of transmitting information, ideas, and
POSTURES AND GESTURES
attitude from one person to another.

• It is a process of meaningful interaction among Gestures

human being.
• It is a form of non verbal communication in
which visible in body actions

Essence of Communication • It includes movement of the hands, face, or

other parts of the body
• Personal Process
• Occurs between people
• Involve change in behavior it is how you stand

• Means to influence others Postures and how you walk

• Expression of thoughts and emotions
MOST COMMON WAYS TO
COMMUNICATE
SPOKEN WORD
• it refers to a person who is talking including oral
poetic performance art that is based mainly on
the poem as well as the performer’s aesthetic
qualities.
• It includes any kind of poetry recited aloud,
including poetry readings, poetry slams, jazz
poetry, and hiphop music, and can…
WRITTEN WORD
• or written communication is the exchange of
information, ideas, pr messages through written
language in the form of letters, emails, notes, and
more.
VISUAL IMAGES
• or visual communication is the use of visual
elements to convey ideas and information which
include (but are not limited to) signs, typography,
drawing, graphic design, illustration, industrial
design, advertising, and animation.
• It refers to the carriage of the body as a whole,
the attitudes of the body or the position of the
limbs
• It is a stance and/or alignment as compared a
balanced position for the human body.
TYPES OF COMMUNICATION
Downwards
• Highly directive, from senior officer to
subordinates, to assign duties, give
instructions, to inform, to offer feedback, etc.
Upwards
• It is non directive in nature from down below, to
give feedback, to inform about the progress/
problem, seeking approvals.
Lateral/Horizontal
• Among colleagues, peers, classmates, or
someone with the same level for information,
for coordination.
COMMUNICATION NETWORKS
--
Formal Network InFormal Network

BODY LANGUAGE Virtually Free to move

vertical as per in any
chain go directions may
• it is a non verbal communication, where thoughts,
intentions, or feelings are expressed by physical command skip formal
behaviors, such as facial expressions, body within the chain likely to
posture, eye movement, and touch. hierarchy satisfy social
and emotional
needs
Kinetic Communication
- body movement

Optalmic Communication
- eye movement
 Communication Process
Medium

Sender
Encode
BARRIER BARRIER ReceiverDecode

Feedback or response

BARRIERS OF COMMUNICATION HEARING VS LISTENING

• NOISE LISTENING
HEARING
• INAPPROPRIATE MEDIUM
Physical Physical as well
• MISCONCEPTIONS
process, as metal
process, active,
• EMOTIONS natural, learned
passive process a skill
• LANGUAGE DIFFERENCES

• POOR LISTENING SKILLS

• DISTRACTIONS

• DISABILITIES LISTENING IS HARD -

You must choose to
participate in the
Value of Listening process of listening
• Listening to others

• Good listening reflects courtesy and good manners

• Listening Carefully to the instructions of superiors

improve competence and performance

• Good listening can eliminate grievances of

employees

• Good listening skill can improve social relations and

conversational

Do’s in communication
• In case of an interaction always do a little recap of what has been already said

• Always pay undivided intention to the speaker while listening.

• While listening always makes notes of important points

• Always ask for clarification if you have failed to grasp other’s point of view.

• Repeat what the speaker has said to check whether you have understood accurately.

• Always think ahead about what you are going to say

• Use simple words and phrases that are understood by every body

• Increase your knowledge of all subjects you are required to speak

• Speak clearly and audibly

• Check twice with the listener whether they have been understood accurately or not.
 DoNt’s in communication
• Do not interrupt the speaker

• Do not use technical terms not understood by majority of the people

• Do not speak to fast or too slow

• Do not jump to the conclusion that you have understand everything

• Do not instantly react and mutter something in anger

HOW TO IMPROVE EXISTING LEVEL OF COMMUNICATION?

• Work on voice modulation

• Work on body language

• Read more

• Listen more

• Interact with qualitative people

• Improve on your topic of discussion

• Practice meditation and good thoughts

• Think and speak

• Do not speak too fast

• Use simple vocabulary

• Do not speak only to impress someone

• Look presentable confident

TIPS ON HOW TO IMPROVE YOUR BODY LANGUAGE

• To boost your confidence, assume a power pose

• To increase participation, look like your listening

• To encourage participation remove barriers

• To connect instantly with someone, shake hands

• To stimulate good feelings, smile

• To show agreement, mirror expressions and posture

• To improve your speech use your hands

• To learn the truth, watch peoples eye

• To sound authoritative keep your voice down

• To improve your memory, uncross your arms and legs.