CHAPTER 1: DIMENSIONS OF COMMUNICATION
FINALS | SCHOOL YEAR 2023-2024 | BY: CASANE
MISCOMMUNICATION
- Also known as communication breakdown.
- It is the failure to communicate clearly or to
understand a message, topic, or idea that
can lead to a sudden or total cessation of
interaction
DIMENSION
The amount or number of things that
something affects or influences.
TWO FACTORS THAT CAN
INFLUENCE THE FOUR DIMENSIONS
OF COMMUNICATION
1. Culture - The set of shared attitudes,
values, and practices that characterize a
certain.
2. Gender - It refers to what society considers
appropriate for men and women in terms of.
THE FOUR DIMENSIONS OF
COMMUNICATION
1. VERBAL/NONVERBAL DIMENSION
● Verbal Dimension - Involves the use of
spoken or written words. It includes
language, tone, pitch, and speed of
speech.
● Nonverbal Dimension - Encompasses
all communication that occurs without the
use of words, such as body language,
facial expressions, gestures, and even
silence.
These dimensions must be used together to
clearly impart the message to the receiver. A
misunderstanding usually happens when words
contradict actions.
2. ORAL/WRITTEN DIMENSION
● Oral Dimension - Communication
through spoken words. This includes
ORAL COMMUNICATION LESSON 1
11 ABM -JOBS
face-to-face conversations, phone calls,
and other spoken interactions.
● Written Dimension - Involves
communication through written symbols,
such as letters, emails, reports, and other
forms of written documentation.
Just like in verbal and nonverbal
dimensions, misunderstanding happens when oral
and written dimensions contradict with one another.
3. FORMAL/INFORMAL DIMENSION
● Formal Dimension - Occurs in official or
structured settings, often following
established rules and protocols.
Examples include business meetings,
academic presentations, and official
reports.
● Informal Dimension - Takes place in
casual or relaxed settings, without strict
adherence to rules. Conversations with
friends, family, or colleagues during
breaks are examples of informal
communication
4. INTENTIONAL/UNINTENTIONAL
DIMENSION
● Intentional Dimension - This is
something that you are planning to say or
do on PURPOSE.
● Unintentional Dimensions - This is
something that you are NOT INTENDED
or planned to say or do.
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 CHAPTER 2: SYSTEMATIC TECHNIQUES 11 ABM -JOBS

FINALS | SCHOOL YEAR 2023-2024 | BY: CASANE

7. Termination - closing action, ending a

COMMUNICATIVE STRATEGY
Communicative strategies refer to the
techniques or methods individuals use to achieve
effective communication in various situations.
These strategies are employed to overcome
communication barriers, convey messages clearly,
and manage interactions appropriately.
conversation. Termination strategies are
used to bring a conversation to a close.
This can involve signaling the end of a
discussion or expressing a desire to
conclude the interaction.

TYPES OF COMMUNICATIVE
STRATEGIES

1. Nomination - used by a speaker to open a

topic.
● should be clear and truthful
● state only the relevant ideas
- Greetings
- Introduction of the topic
- ask a question (related to the
topic
- state a quote

2. Restriction - refers to the limitations of the

speaker. Limiting the conversation to a
specific topic or avoiding certain subjects.

3. Turn-taking - involves the orderly

exchange of speaking turns in a
conversation. It helps regulate the flow of
communication and ensures that
participants have an opportunity to express
their thoughts.

4. Topic Control - Guiding or directing the

conversation towards a particular subject.

5. Topic Shifting - Changing the subject or

moving the conversation to a different topic.

6. Repair - involves addressing and resolving

communication breakdowns or
misunderstandings. It's the process of
clarifying, correcting, or revisiting a
message to ensure mutual understanding.

ORAL COMMUNICATION LESSON 2 1