From:quynhvu2003@gmail.

com
To: huyenthanhbui@gmail.com
Subject: warranty policy for your recent purchase of Apple iPhone 12 Pro Max
Dear Huyen,
Thank you for choosing our company for your recent purchase of the Apple iPhone 12 Pro Max.
We understand the importance of ensuring the quality and reliability of your electronic device.
We would like to inform you that there is a 30-day return period from the date of purchase for
returns or exchanges, subject to the terms and conditions outlined in the warranty policy.
Typically, the warranty for the iPhone 15 covers manufacturing defects for one year after the
purchase date. However, it’s important to note that damages resulting from accidents, misuse,
abuse, improper maintenance, water exposure, unauthorized repairs, loss or theft are not covered
under this warranty.
The warranty only applies to the original owner, and you need to show the original receipt when
making a warranty claim. If you do experience a manufacturing defect within the warranty
period, you can contact Apple support or visit an authorized service center. They will access the
issue and provide appropriate solutions, which could include repair, replacement, or refund,
depending on the circumstances. Besides, if your warranty is lost or expires, your product can be
repaired for a reasonable rate.
Thank you for your understanding, and please don’t hesitate to contact us if you have any
questions or concerns.
Best regards,
Quynh Vu