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  • Omar's Resume

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    Omar Abdelnaby Ibrahim is a senior GDS auditor with experience in quality checks, agent coaching, and process training. He has worked in customer service roles for travel, telecommunications, and data entry. His skills include Microsoft Office, Amadeus, Sabre, SPRK/Farelogix, and he is fluent in Arabic, English, German, and Spanish. He has a law degree from Ainshams University from 2012 to 2016.

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    Omar Abdelnaby Ibrahim is a senior GDS auditor with experience in quality checks, agent coaching, and process training. He has worked in customer service roles for travel, telecommunications, and data entry. His skills include Microsoft Office, Amadeus, Sabre, SPRK/Farelogix, and he is fluent in Arabic, English, German, and Spanish. He has a law degree from Ainshams University from 2012 to 2016.

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    10 views1 page

    Omar's Resume

    Uploaded by

    omarabdelnaby94
    Omar Abdelnaby Ibrahim is a senior GDS auditor with experience in quality checks, agent coaching, and process training. He has worked in customer service roles for travel, telecommunications, and data entry. His skills include Microsoft Office, Amadeus, Sabre, SPRK/Farelogix, and he is fluent in Arabic, English, German, and Spanish. He has a law degree from Ainshams University from 2012 to 2016.

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    of 1

    Omar Abdelnaby Ibrahim omarabdelnaby94@gmail.

    com

    Ahmed +2001009543539

    WORK EXPERIENCE SKILLS


    SR. GDS Auditor Microsoft office Amadeus Sabre
    Teleperformance
    Tasks SPRK/Farelogix
    Perform quality checks on the GDS , fix itinerary issues,
    monitor calls for agents
    Coaching agents, conducting briefings on performance
    and cascading correct process/procedures to leads and
    managers LANGUAGES
    Liaise with SUPs and trainers to fill knowledge gaps on Arabic
    account level
    English
    Travel agent(Tier I, Elite & SR. Tier II) German
    Teleperformance (Expedia)
    Achievements/Tasks Spanish
    As a T1 handling customers' travel itineraries (Flight
    tickets, Hotel bookings, Car rentals all over the world
    As an Elite agent handling VIP / Frequent travelers /
    Affiliates itineraries
    T2 and Escalations department acting as a supervisor
    over the phone and handling technically complex
    itineraries

    Customer service representative


    Xceed - nearshore account

    Vodafone sales representative


    at Dream2000 stores

    Data Entry & Verification


    Vodafone

    EDUCATION
    Law
    Ainshams University
    2012 - 2016,

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