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    Travel Services Survey

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    Dan-Nicolae Popescu
    The document is a survey from a travel agency asking a customer to provide feedback on their recent trip. It requests the customer's contact information and then uses a series of questions with rating scales to assess the agent's promptness, professionalism, knowledge, ability to find appropriate options and fares, thorough explanations provided, accuracy of reservations, and the customer's overall satisfaction and likelihood to recommend the agency. Space is also provided for additional comments.

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    Travel Services Survey

    Uploaded by

    Dan-Nicolae Popescu
    2 views1 page
    The document is a survey from a travel agency asking a customer to provide feedback on their recent trip. It requests the customer's contact information and then uses a series of questions with rating scales to assess the agent's promptness, professionalism, knowledge, ability to find appropriate options and fares, thorough explanations provided, accuracy of reservations, and the customer's overall satisfaction and likelihood to recommend the agency. Space is also provided for additional comments.

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    The document is a survey from a travel agency asking a customer to provide feedback on their recent trip. It requests the customer's contact information and then uses a series of questions with rating scales to assess the agent's promptness, professionalism, knowledge, ability to find appropriate options and fares, thorough explanations provided, accuracy of reservations, and the customer's overall satisfaction and likelihood to recommend the agency. Space is also provided for additional comments.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    2 views1 page

    Travel Services Survey

    Uploaded by

    Dan-Nicolae Popescu
    The document is a survey from a travel agency asking a customer to provide feedback on their recent trip. It requests the customer's contact information and then uses a series of questions with rating scales to assess the agent's promptness, professionalism, knowledge, ability to find appropriate options and fares, thorough explanations provided, accuracy of reservations, and the customer's overall satisfaction and likelihood to recommend the agency. Space is also provided for additional comments.

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    Download as doc, pdf, or txt
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    Travel Services Survey

    [Travel Agency Name]


    [Street Address]
    [City, ST ZIP Code]
    [Phone]
    [Fax]
    [Web Site]

    We hope you enjoyed your trip! To help us better serve you, please complete this survey and return it to us at your
    convenience. Thank you!

    Name

    Address

    E-mail

    Phone

    Fax

    Agent Name

    Strongly Strongly
    Agree Neutral Disagree
    Agree Disagree

    Agency responded promptly.

    Agent was courteous and professional.

    Agent was knowledgeable about the travel industry.

    Agent explored several options and offered the lowest fare


    according to my needs.

    Agent explained ticketing and fare options thoroughly.

    Agent explained airfare rules and restrictions thoroughly.

    Agent recommended appropriate lodging.

    Lodging reservations were accurate.

    Agent recommended appropriate ground transportation.

    Ground transportation reservations were accurate.

    Itinerary was accurate and was received promptly.

    My overall satisfaction with your service is high. I would


    recommend you to my friends.
    Additional comments:

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