1) What is over booking? 2) What is availability board?

5) What is confirmation number? 6) What are the sources of reservation?

9) What are the common information

10) What are the some report that the F
or a product front office clerks should
O agent should review at the start of a
know and remember in the
shift?
performance or His/her duties?

13) What may things may do in 14) What are the purpose of night
preparing for a group arrival? audit?

17) What is the standard used 18) How do you handle guest
answering the telephone? complaint?

21) What are the things to remember 22) What are the procedure follows
when lifting object? when losses luggage guest?
25) What is the meaning of Fit traveler
26) What is “NO SHOW”?
(free independent travelers?
 3) What is granted reservation? 4) What is central Reservation? (CRS)

7) What are 2 forms of reservation 8) What are the popular property

system? management? PMS

11) What area information needed by a 12) What is the general Flow in
reservation agent from guest rooming a guest?

15) What are the characteristics of the 16) What are 10 characteristic of the
night audit? night audit?

20) When riding in elevator what are

19) How do you greet a guest?
the things to observe?

23) What common information

product that front office clerks should
24) What is under booking?
have remembered I performance of His
duties.