* CONFIDENTIAL @UTHM Universiti Tun Hussein Onn Malaysia UNIVERSITI'TUN HUSSEIN ONN MALAYSIA FINAL EXAMINATION (ONLINE) SEMESTER I SESSION 2020/2021 COURSE NAME : INDUSTRIAL PSYCHOLOGY COURSE CODE : BPB 11402/ BPC 11402 PROGRAMME : BPB/BPP EXAMINATION DATE =: JANUARY/FEBRUARY 2021 DURATION : 2HOURS INSTRUCTION : ANSWER ALL QULSIIONS THIS QUESTION PAPER CONSISTS OF TURERY®), CONFIDENTIALCONFIDENTIAL BPB 11402 / BPC 11402 QU Miss Neelofa was listed as Forbes 30 Under 30 Asia 2017. She possess transformational characteristics of being a leader of her company. She managed to create a vision to guide the change in her company through her inspirations and executing the change in tandem with committed members of a group. Recently, a low- cost airline AirAsia Berhad has appointed Neelof as non-executive independent director. The appoiutinent was unanituously approved by the boatd metubers tn welcoming Neelofa, AirAsia Group CEO Tony Fernandes said: “She is a gteat addition to the board. Her experience as an eultepreneur, « brand creator, and an industry diseuptor will be invaluable to AirAsia aud she will be able to provide fresh insight into our business as we Wausfottn into a digital airline” (Source: freemalaysiatoday.com) (@) Discuss the FIVE (5) types of power bases that Miss Neelofia might possessed, (10 marks) (b) Recommend TWO (2) strategies that Miss Neelofa could use to increase her power bases decribed in QI (a). (10 tatks) (¢) Determine which leadership theory best described Miss Neelofi's leadership with justification, (5 marks) Q2 Organizations of the future are increasingly exhibiting digital characteristics in various shades and intensity. They also possess certain characteristics and capabilities to survive. They are flexible and tolerant of ambiguity, develop and deliver products and services to meet customers’ expectations, unlock business performance and improve organizational maturity. (Source: futureofcio. blogspot.com.) (a) Identify the most approptiate organizational structure for orgenizations of the fire in terms of span of control and chain of commend (10 marks) (b) Discuss Woodward’s and Perrow’s contingency models of organizational structures, (10 marks) (©) The organicational structure model formed in an organization must be m accordance with the dominant cultural assumptions, values, and nots. Discuss the WO (2) importance of organizational culture. TERBUK.". i evs CONFIDENTIALCONFIDENTIAL BPB 11402 / BPC 11402 Q3_ Teams are set to play a critical role in the organization of the future. In fast-moving markets, traditional hierarchical structures are giving way to agile teams that can respond quickly to new challenges, solve problems and innovate at speed. (Source: www.hult.edwblog/,) (a) Differentiate between team and group. (2 marks) (6) Elaborate FIVE (5) components of high performing team with examples (15 marks) (©) Discuss FOUR (4) types of conlliets in organizations, (8 marks) Q4 Physical features of the workplace must be considered in light of complex psychological factors. This include the office and workplace design and environmental factors (a) Describe TWO (2) advantages and disadvantages of landscaped offives: (10 marks) (b) Discuss FIVE (5) reasons why some employees dislike telecommuting. (15 marks) -END oF QuEsTIONs- | TERBU 3 CONFIDENTIAL