MARIIA BILORUS

Waitress
m.bilorus2002@gmail.com
+380957919547
Kyiv, Ukraine

SKILLS EDUCATION
communication Bachelor of Hotel and Restaurant Sep 2019 - Jun 2023
Management
State University of Trade and Economics, Kyiv
positive attitude
Erasmus+ Programme Sep 2022 - Feb 2023
UNITO, Turin
responsible

EMPLOYMENT
client-oriented
Waitress Apr 2023 - Jul 2023
Papa Teide Restaurant, Puerto de la Crus Tenerife , Spain
multitasking delivered exceptional dining experiences for guests, offering
personalized service and food/beverage recommendations to
ensure satisfaction
flexible increased the number of regular visitors thanks to high-quality
and pleasant service

Shift head waitress Jun 2022 - Aug 2022

LANGUAGES Shalom, Kyiv, Ukraine
maintained expert knowledge of all menu items, wine pairing
Ukrainian suggestions, and allergens to offer guidance to guests.
оffered prompt service in a high-volume environment, closely
attending to all guest needs and wants
English
Head waitress Mar 2022 - May 2022
B&B Espresso Bar, Mukachevo, Ukraine
Italian served high-profile guests , delivering stellar service and
hospitality to elevate restaurant reputation.
quickly responded to guest issues and conflicts, finding
Russian resolutions in partnership with restaurant management to
maintain positive experiences
was responsible for creating a schedule for the staff

Waitress Jan 2021 - Feb 2022

Eastman, Kyiv, Ukraine
guided guests through a unique menu, recommending
popular dishes based on unique customer taste preferences
and dietary restrictions
provided premiere service for high-profile, high-value guests,
cultivating trusted relationships through hands-on
engagement
increased the average check due to the high-quality use of
sales methods

Waitress/head waitress Apr 2020 - Oct 2020

Del Flora, Bucha, Ukraine
preparation of the hall for work, including table setting
provided high-quality service to guests taking into account
personal taste preferences
took part in the preparation and served banquets (50-150
people)