Registrations plans

FAQs

How Are Monthly Fees Calculated Based on License Activation?

A fee will be billed at the end of each month based on the total number of licenses
that have been activated during the month (the number of
registrations/enrollments).

How Does SCORM Course License Activation Work, and What Is the Duration?
A course license is considered 'activated' when a learner initially accesses a SCORM
connector within a course. Each connector represents a singular SCO (Sharable
Content Object) extracted from an original SCORM package. Upon activation, the
learner is allocated a set period, as defined by the license duration, to engage with
and complete the course material.

Understanding the Flexible Duration Options for SCORM Course Licenses

SCORM course licenses offer versatility in duration settings to accommodate diverse
learning needs. You have the option to set the licenses to have an unlimited duration
or to specify an expiration date. The license duration determines the timeframe in
which a student can access the course materials through the connector, starting from
their initial engagement with any content item.

What is the Cancellation Policy for SCORM Dispatch Services?

You have the freedom to cancel your SCORM Dispatch service agreement at any
time. Upon cancellation, you will be billed only for the usage up to the point of
cancellation. Please note that account deactivation is final and results in the
permanent removal of your data from the SCORM Dispatch platform. Additionally, all
SCORM Connectors associated with your account will cease to function immediately
after the cancellation takes effect. We recommend ensuring that all necessary data is
backed up before initiating cancellation.

What Kind of Support Can I Expect from SCORM Dispatch?

Our dedicated support team is available from 9:00 AM to 5:30 PM, Monday to Friday,
to assist you with any inquiries or issues you may encounter. We offer a
comprehensive support solution that extends assistance not only to SCORM Dispatch
customers but also to your clients utilising the SCORM Connector. Whether it’s a
technical question, a user experience concern, or guidance on best practices, our
support team is here to ensure a seamless experience for all users involved.
Where Is My Data Stored with SCORM Dispatch?
All data within SCORM Dispatch is securely stored in data centers located in the
United Kingdom. We are committed to ensuring the privacy and integrity of your
data, and as such, we do not utilise any external servers. This means that all
information processed by SCORM Dispatch remains within the UK, providing you
with the assurance that your data is handled in accordance with UK data protection
regulations.

Active user License

What Defines an 'Active User' in SCORM Dispatch License Plans?
An 'active user' is identified as a unique individual—such as an employee or student
—who has engaged with one or more SCORM Connectors within the current month
under an active license. This means that with an active license, a user can be enrolled
in multiple courses simultaneously and access various connectors without
restrictions. The 'active' status is a reflection of current, not past, engagement,
ensuring that your billing corresponds directly to real-time usage.

Is There a Pricing Option Based on Active Users Instead of Individual License

Activation?
If your learners are enrolled in multiple SCORM connectors concurrently, our per-user
rate plan could be the most cost-effective option for you. This plan allows you to pay
a single rate for each active user, regardless of how many licenses they activate across
different connectors. It's designed to simplify billing and provide value for scenarios
where students need access to multiple courses within the same period.

Understanding the Flexible Duration Options for SCORM Course Licenses

SCORM course licenses offer versatility in duration settings to accommodate diverse
learning needs. You have the option to set the licenses to have an unlimited duration
or to specify an expiration date. The license duration determines the timeframe in
which a student can access the course materials through the connector, starting from
their initial engagement with any content item.

What is the Cancellation Policy for SCORM Dispatch Services?

You have the freedom to cancel your SCORM Dispatch service agreement at any
time. Upon cancellation, you will be billed only for the usage up to the point of
cancellation. Please note that account deactivation is final and results in the
permanent removal of your data from the SCORM Dispatch platform. Additionally, all
SCORM Connectors associated with your account will cease to function immediately
after the cancellation takes effect. We recommend ensuring that all necessary data is
backed up before initiating cancellation.

What Kind of Support Can I Expect from SCORM Dispatch?

Our dedicated support team is available from 9:00 AM to 5:30 PM, Monday to Friday,
to assist you with any inquiries or issues you may encounter. We offer a
comprehensive support solution that extends assistance not only to SCORM Dispatch
customers but also to your clients utilising the SCORM Connector. Whether it’s a
technical question, a user experience concern, or guidance on best practices, our
support team is here to ensure a seamless experience for all users involved.

Where Is My Data Stored with SCORM Dispatch?

All data within SCORM Dispatch is securely stored in data centers located in the
United Kingdom. We are committed to ensuring the privacy and integrity of your
data, and as such, we do not utilise any external servers. This means that all
information processed by SCORM Dispatch remains within the UK, providing you
with the assurance that your data is handled in accordance with UK data protection
regulations.

Corporate plans
What Are the Annual Corporate Plans for SCORM Dispatch and How Are They
Billed?
Our corporate plans are tailored for organisations seeking an annual subscription
model. With this plan, you pay an upfront annual fee that is calculated based on the
maximum number of users you expect to have access throughout the billing year.
This approach allows for straightforward budgeting and eliminates the need for
monthly billing cycles, providing a seamless administrative experience while ensuring
that all your users have uninterrupted access to our SCORM Connectors for the
duration of the year.

Can Users Access Unlimited Products and What Happens If We Exceed Our User
Limit?
Yes, under our plans, users can subscribe and activate licenses across an unlimited
number of products. Should your usage exceed the contracted number of users, any
additional users will be billed in accordance with the rates specified in our pricing
table. This ensures that you have the flexibility to expand your user base as needed
while maintaining transparency in how additional usage is billed.

What Is the Cancellation Policy for Corporate Plans with SCORM Dispatch?
Our corporate plans are based on an annual pre-payment model. You have the
option to cancel your SCORM Dispatch service agreement at the end of your billing
year. As these plans are prepaid annually, no refunds are provided for cancellations
before the end of the contracted year. Upon deactivation of your account, be advised
that it is final, resulting in the permanent removal of your data from the SCORM
Dispatch platform, and all SCORM Connectors associated with your account will
immediately cease to function. To safeguard your information, we strongly advise
backing up all necessary data prior to the end of your billing cycle and initiating
cancellation.

What Kind of Support Can I Expect from SCORM Dispatch?

Our dedicated support team is available from 9:00 AM to 5:30 PM, Monday to Friday,
to assist you with any inquiries or issues you may encounter. We offer a
comprehensive support solution that extends assistance not only to SCORM Dispatch
customers but also to your clients utilising the SCORM Connector. Whether it’s a
technical question, a user experience concern, or guidance on best practices, our
support team is here to ensure a seamless experience for all users involved.

Where Is My Data Stored with SCORM Dispatch?

All data within SCORM Dispatch is securely stored in data centers located in the
United Kingdom. We are committed to ensuring the privacy and integrity of your
data, and as such, we do not utilise any external servers. This means that all
information processed by SCORM Dispatch remains within the UK, providing you
with the assurance that your data is handled in accordance with UK data protection
regulations.