End Customer Investment Funds (“ECIF”)

Statement of Work (“SOW”)

Addresses and contacts for notices

“Microsoft” “ECIF Supplier (Supplier)”
Company Name: Microsoft East Africa Ltd Company Name: Cloud Productivity
Solutions Limited
Primary Contact: xxxxxxxx Primary Contact: Jeremiah Kibanga
Address: 8th Floor, Address: TRV Towers
Oval Building Ring
Road, Westlands
Nairobi Kenya

Phone number: N/A Phone number: N/A

Fax number: N/A Fax number: N/A
Email (if applicable): xxxxxxx Email (if applicable):
jeremiah.kibanga@cloudproductivity
-solutions.com
Secondary Contact: N/A Secondary Contact: N/A
Microsoft Supplier Number: 2327061

SOW Effective Date:

SOW Expiration Date:
Contract ID for Master Agreement:

Agreed and accepted.

Microsoft Supplier
Microsoft Signature: Supplier Signature:

Microsoft Name: xxxxxxxx Supplier Name:

Jeremiah Kibanga

Microsoft Title: Customer Success Supplier Title:

Manager C.E.O

Microsoft Date: Supplier Date:

This SOW, executed in accordance with the terms of that certain Master Supplier Services
Agreement or other applicable master agreement (the “Agreement”) dated xxxxxx between
Microsoft and Supplier is entered into by the parties and effective as of the SOW Effective Date
above.

OR
This SOW pursuant to the Microsoft Purchase Order Terms and Conditions (the “Purchase Order”)
is entered into by the parties and effective as of the SOW Effective Date above.
All terms used but not defined in this SOW will have the same meanings as provided in the
Agreement or the Purchase Order, as applicable. In the event of any conflict or inconsistency
between the terms of this SOW and the Agreement or the Purchase Order, as applicable, this SOW
will control.

Customer Company Name NothernCape

Primary Contact
E-mail address

1.Description of Services and Customer information

Pursuant to and in conformance with any standards, guidelines and/or specifications which
may be provided by Microsoft to Supplier from time to time, Supplier will perform or
deliver the following goods, services and/or other items or materials (collectively, the
“Services”) for (“Customer”):
Microsoft Viva Insights shall be deployed in the customer’s environment. The requested
funds shall be utilized in incentivizing resources and expertise used for implementation and
configuration of the services on the customer end.

i. Expected start date: xxxxxx

ii. Expected end date: xxxxxx
iii. ECIF Request amount: $
iv. Microsoft Full Time Employee (FTE):

If this is a Supplier led Project, enter details below (if it is an MCS Project leave this box blank).
ECIF Supplier Name Cloud Productivity Solutions Limited
Primary Contact Jeremiah Kibanga
Microsoft Supplier ID 2327061
Phone number +254716259017
Email jeremiah.kibanga@cloudproductivity-solutions.com
Mailing Address Ngara Road TRV Towers,10th Floor
 2. Deliverables/Delivery Schedule
a. Supplier must complete and deliver all Services to Customer on or before ...... The
milestone descriptions and delivery schedule for the services, if applicable, shall be as
follows:

Project Phase Task duration Due or

on
1.Envisioning  Identification of key stakeholder and 1 Day
project team members
 Understanding the customers requirement
to help define the success criteria.
 Environment Assessment in readiness for
migration from Exchange On-premises to
Exchange Online
 Project Kick Off

2.Design Design phase

 Defining the technical decisions through

the planning and deployment process
 Describing the decisions made and the
commonly available options to consider in
making the decisions
 Relating the decisions and options to the
business in terms of cost, complexity, and
other characteristics
 Framing the decision in terms of additional
questions to the business to ensure a
comprehensive understanding of the
appropriate business landscape.

Design Decision
 A hybrid deployment needs to be
implemented at the North Pole, providing
the capability to enhance the feature-rich
experience and administrative control for
both existing on-premises Microsoft
Applications and cloud services.
 Entra -connect will be used to sync users to
office 365.
 Password -hash will be used for password
synchronization.
 Valid digital certificate from a trusted
public certificate authority (CA) is required.
Digital certificate for securing the
communication between the on-premises
Exchange organization and Office 365
  Ports Requirements
TCP/SMTP PORT 25
TCP 443 (HTTPS)
Azure Service Bus 5671 (TCP/UDP)

 Single sign-on
Single sign-on will be enabled at
Notherncape infrastructure. This will
enable users to access both the on-
premises and Office 365 organizations with
a single username and password.

3.Deployment Deployment will involve.

and configuration  Custom domain verification on office 365
 Entra Ad connect installation.
 User and AD object sync to office 365
 Password hash implementation
 Upgrade of exchange 2013 servers to the
latest Cumulative Update
 Installation of the latest windows update
on active directory and exchange servers
 Installation of exchange 2016 which will act
as the hybrid server.
 Hybrid configuration wizard set-up
 MRS proxy enable.
 Connectors for mail routing

4.Pilot Phase Pilot Phase

It is expected that the pilot phase will be used to
mirror the production environment in
configuration.

 Syncing of pilot users to office 365

 Assign pilot licenses to pilot users.
 Migration of pilot users to office 365
 Verify mail flow between migrated users on
office 365 and on-premises users.

5.Tenant Security  Conditional access policy on the tenant

Configuration  User Risk and sign-in policies
 Multifactor Authentication
 Break-glass admin accounts
 Anti-spoofing policies
 Anti-spam policies
6. Rollout phase Full Production Phase.
 Syncing of all users
 Full license Assignation
 Migration of all users
 Change of MX records

7. Champions Microsoft Exchange Training on the features in 2 Days

training exchange Online including:
 Understanding email attachments and best
practices
 Calendar management
 Mailbox organisation
 Collaborating on Exchange via loop
components.
 Update and new features in Exchange
Online
 How to setup email signatures.
 Best practices and tips.
8.Project Closure