Name:__Amer Al Shafie____________ ORN 4C

A customer has problems making a purchase on a website.

Put the following facts in the order they were discussed on the call - NOT
the order in which they happened.

Write 1 for the first fact discussed, 2 for the second, and so on.

1. The woman explains the conditions of an offer. 4

2. The man asks when he will get the software. 7

3. The man says he's impatient. 2

4. The man says the price is good. 3

5. The woman apologizes. 1

6. The man says they will only be able to use the software on certain
computers. 8

7. The man explains that he needs the better version of the software. 5

8. The woman is honest about the limitations of the produce they are
selling. 6

9. Why does the man need to have / use the software ASAP?
It’s for his work he doesn’t want to wait until tomorrow. Because he
might be out seeing the customers.
______________________________________________________

10. What did Jackie recommend to the customer regarding the

microphone?
She recommended him to buy a high-quality microphone to use in
his work.