Info: Say 'Hi' to get started.

22:54, Nov 24
You: Hello
Info: You are now connected to Freedom Mobile.
22:54, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:54, Nov 24
You: Change Your Plan
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:55, Nov 24
You: Freedom Support
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:55, Nov 24
You: Freedom Support
22:55, Nov 24
Freedom Mobile: We'll need to transfer you over.
22:55, Nov 24
You: Ok
Info: You are now connected to Freedom Mobile.
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:55, Nov 24
You: Shop
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:55, Nov 24
You: Plans
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:55, Nov 24
You: 5G Plans
22:55, Nov 24
Freedom Mobile: Nationwide unlimited plans, Growing 5G network, Still affordable.
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:55, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:56, Nov 24

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 You: Message an Agent
22:56, Nov 24
Freedom Mobile: << Sent Rich Content >>
22:56, Nov 24
You: Yes
22:56, Nov 24
Freedom Mobile: We'll also need the following information: Your name:
22:56, Nov 24
You: Pundlik
22:56, Nov 24
Freedom Mobile: The number you would like assistance with today:
22:56, Nov 24
You: 4167701864
22:56, Nov 24
Freedom Mobile: Connecting you to the next available agent.
22:57, Nov 24
You: Hi
Info: Our wait times are longer than expected. You will be connected to an agent shortly.
23:03, Nov 24
You: Ok
Info: You are now connected to Christine.
23:20, Nov 24
You: hello
23:22, Nov 24
Christine: Hello there, I saw that you want to change you plan?
23:22, Nov 24
You: yes
23:22, Nov 24
You: NATIONWIDE UNLIMITED4 40GB 5G
23:23, Nov 24
Christine: Thank you for clarifying that for me. Let me go ahead and assist you with that.
23:23, Nov 24
Christine: Before we proceed, I'll send a secure form for you to fill up so I can access your account.
23:23, Nov 24
Christine: Please do not put your PIN anywhere in the conversation outside of the secure form.
23:23, Nov 24
Christine: Christine has sent you a Secure Form: FM: Account Verification PIN request
23:23, Nov 24
Christine: The following Secure Form has been submitted: FM: Account Verification PIN request
23:23, Nov 24

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 Christine: Thanks for that, let me have 3-5 minutes here to pull up your account.
23:28, Nov 24
Christine: Thanks for the wait! I've successfully pulled up your account.
23:28, Nov 24
Christine: Please give me another 3-5 minutes. I'm checking the information on your account.
23:29, Nov 24
Christine: Can you please send me the screenshot of the plan that you like so I can check it.
23:31, Nov 24
You: [JPEG]
23:32, Nov 24
Christine: To get that plan, you need to register on Autopay first.
23:32, Nov 24
Christine: Would that be fine?
23:32, Nov 24
You: Yes
23:32, Nov 24
Christine: To set up or make changes to your Auto Pay in My Account, follow the steps below once
logged into My Account: 1. Navigate to the My Profile tab. 2. Scroll down to the Credit Card section
and select Activate Auto Pay. 3. Enter your credit card information. Accept the terms and conditions
and Confirm to complete setting up AutoPay.
23:32, Nov 24
Christine: Kindly follow the steps above and let me know once it's done.
23:35, Nov 24
You: Done
23:36, Nov 24
You: auto pay is active now
23:36, Nov 24
Christine: Awesome! Let me check on that.
23:42, Nov 24
Christine: I'm working on changing your plan now.
23:42, Nov 24
You: ok
23:47, Nov 24
Christine: I'm connecting on our Higher Department now as I've mistakenly click a wrong plan but
no worries, this will be fix.
23:47, Nov 24
You: ok
23:51, Nov 24
Christine: Still connecting on them.
23:52, Nov 24

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 You: ok
23:57, Nov 24
Christine: They checking on your account now/
23:57, Nov 24
You: Cool
0:02, Nov 25
Christine: Thanks for your patience on this matter.
0:04, Nov 25
Christine: I've successfully changed your plan into Nationwide Unlimited 20GB + 5G Promo and
applied the 20GB so rest assured you have a total of 40GB on the line.
0:04, Nov 25
Christine: You can now check it from your MyAccount with the regular price of the $44 but no
worries, since it has $10 off included and already applied on the account, rest assured that your bill
will down to $34 plus tax.
0:04, Nov 25
Christine: Is there anything else I can assist you with today?
0:05, Nov 25
You: I’m looking for 29 dollar plan
0:05, Nov 25
Christine: Yes, I forgot about it already applied the other $5 credit so it's $29/mo.
0:06, Nov 25
You: Ok
0:06, Nov 25
You: when will be that effective?
0:07, Nov 25
Christine: It will effect right now and you can use it immediately.
0:07, Nov 25
You: Perfect thanks

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