BIJU MENON V.

206, Bharat Golf View Apartment, CAREER OVERVIEW

Rustam Bagh, Bengaluru, KA 560001

+91 974 118 2883 A certified and qualified professional with 20 years of experience in Training &
Business operations across industries. An outcome oriented, focused and
bijumenonv@gmail.com
methodical leader with empathy at the core. Rich experience in the designing and
https://www.linkedin.com/in/biju-menon-a599aaab management of learning & development portfolio, and consulting across
organizational levels to drive business growth.

EDUCATION
BCom EMPLOYMENT SUMMARY
St. Lourdes English School - 2018 – 2023 | Sr Training Manager - Sales + Operations (India & Europe) | OYO
Bangalore 2014 – 2018 | Country Training Manager | Huawei
2008 – 2014 | Consultant - Senior Corporate Trainer | EVOLV Services Ltd
(NIIT)
2005 – 2008 | Quality Specialist | AEGIS BPO Services
HOBBIES 2004 – 2005 | Customer Care + Sales Executive | Nirvana Business Solutions
I enjoy exploring music + movies 2003 – 2004 | Senior Sales Executive | Samsung
Very passionate football fan

I help with animal care CERTIFCATIONS AND AWARDS

(Cats + Dogs Rescue) MVP (Best training manager) in SEA coaching camp - Bangkok, Thailand 2016 (Huawei)
Star employee Reward Points every quarter at NIIT Certifications/Awards
I teach at an NGO (ACT) when
MVP (Best training manager) in Global coaching camp - Shenzhen China 2015 (Huawei)
time permits on Sundays
MVP (Best training manager) in SEA coaching camp - Bangkok, Thailand 2016 (Huawei)
Star employee Reward Points every quarter at NIIT (Evolv)
Languages Spoken
English, Hindi, EXPERIENCE
Malayalam, Kannada, Freelancing Consultant – L and D Solution
Tamil and Telegu
Training Programs and Operations Conducted in the last year as Freelance consultant-
• Successfully led training programs enhancing brand image and sales etiquette.
• Implemented initiatives for operational efficiency, mentoring mid-level managers.
• Delivered motivational talks to boost staff morale and reinforce brand values.
• Provided ongoing consulting services for frontline employees.
• Consistently improved customer experiences through training and consulting efforts

May 2018 – February 2023: OYO ROOMS | SR TRAINING MANAGER

Offline sales, Frontier/ Franchise Operations (India) + Oyo Vacation Homes (Europe)

• About 5 years of experience increasing sales both offline and online in India and Europe as
the Senior Training Manager at OYO Rooms.
• Effective training methods were created to help teams reach their sales targets.
• Supported efforts to empower underperforming team members and new hires through
transformative sales coaching.
• Oversaw initiatives to raise staff productivity.
• Improved job training was created to lower employee turnover.
• Specifically created training for account managers.
• Engineered models for on-the-job training to yield a 20% improvement in team performance.
• Over 2000 employees received assistance in determining their individual learning pathways.
• Made use of a variety of instructional techniques and monitored training efficacy.
• Oversaw company-wide training initiatives.
• Collaborated with leaders to enhance future leaders' competencies.
• Managed training for OYO's teams in Europe, making sure new hires were ready to sell and
succeed right away.
• Oversaw OYO's European teams' training programs, ensuring that newly hired personnel were
prepared to hit the ground running.
June 2014 - May 2018 | HUAWEI TECHNOLOGIES | COUNTRY TRAINING
MANAGER
• Lead a group of 107 trainers and 16 training managers across India.
• Technical and sales training programs are delivered by an empowered and diverse staff.
• . Led workshops on training needs analysis for customized programs aimed at improving
sales.
• Enabled new managers overcome the difficulties of overseeing teams, sales objectives, and
leadership duties by guiding them via specialized coaching programs.
• Worked closely with the core team to launch new products and make sure they were
successful for the duration of their lives.
• Developed yearly training programs that focused on how our products might actually
benefit our clients rather than simply the features of the product.
• Conducted different coaching programs for First time managers to manage sales targets,
teams and leadership
•

June 2008 - May 2014 | EVOLV SERVICES LTD. (NIIT) | Training Consultant and
Counselor

Conducted certification courses for Vodafone Technical Trainers across 11+ cities in India. (TNA,
Design and Delivery) for 96 Trainers
• Delivered Corporate trainings for clients like Daikan, Siemens, Vodafone, Samsung,
Lenovo, Ericson and Nokia
• Created modules + content and conducted train the trainer programs
• Conceptualization, development + maintenance of a working knowledge database as a
learning aid for Samsung smart phone sales for more than 25 different smartphones
• Trained over 8,500 hours for Samsung mobiles with an average feedback score of 4.8
• Created and maintained reports to ascertain the learning curve of participants and
formulation of training plans to address any knowledge gaps
• Conducted specialized customer centricity workshops for Acer and Vodafone
Customer care centers
• Worked with clients & internal management to maintain adherence to client specified KRAs
• Conducted Virtual training for Nokia Mobiles Sales force for > 2500 participants

June 2005 - May 2008 | AEGIS BPO SERVICES | QUALITY SPECIALIST

• Managed a team of ten staff focusing on quality management
• Supervision of 35 non-sales calls/agents
• Validation of all sales calls from the team
• Conduct Coaching and Feedback sessions on a daily basis
• Ensuring comprehensive product knowledge through regular refresher training

Apr 2004 - May 2005 | NIRVANA BUSINESS SOLUTIONS | SALES EXECUTIVE

• Recognized for providing a quality service by both clients and management
throughout the seven different processes
• Frequently recognized for being the ‘Best Seller’ in the program vis-à-vis consistent
performance and login hours
• Trained the New Hire’s to understand the process we were dialing out