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  • Northwestern University Field Service Report New-1

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    Rafael Salvatierra
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    A field service report documents a repair service performed on a CS Vita CR instrument for Northwestern University in Laoag, Ilocos Norte from November 21, 2023. The computer was totally down due to a corrupted hard disk and defective CMOS battery. The technician replaced the hard disk, CMOS battery, reformatted the operating system, and reloaded the software. After testing, the machine was operational but the report recommends replacing the hard disks with larger capacity drives. The customer approved the work and it was completed with part replacements.

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    16628 Northwestern University Field Service Report New-1

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    A field service report documents a repair service performed on a CS Vita CR instrument for Northwestern University in Laoag, Ilocos Norte from November 21, 2023. The computer was totally down due to a corrupted hard disk and defective CMOS battery. The technician replaced the hard disk, CMOS battery, reformatted the operating system, and reloaded the software. After testing, the machine was operational but the report recommends replacing the hard disks with larger capacity drives. The customer approved the work and it was completed with part replacements.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views2 pages

    Northwestern University Field Service Report New-1

    Uploaded by

    Rafael Salvatierra
    A field service report documents a repair service performed on a CS Vita CR instrument for Northwestern University in Laoag, Ilocos Norte from November 21, 2023. The computer was totally down due to a corrupted hard disk and defective CMOS battery. The technician replaced the hard disk, CMOS battery, reformatted the operating system, and reloaded the software. After testing, the machine was operational but the report recommends replacing the hard disks with larger capacity drives. The customer approved the work and it was completed with part replacements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 2

    AMHSCO Bldg., Mac Arthur Highway, SR. No.

    Dolores, City of San Fernando Pampanga 16628

    Field Service Report


    Customer Name: FSR No.
    Northwestern University 13495
    Customer Address: Back Job FSR No.
    Laoag, Ilocos Norte

    Service Date Service Date Time Start: Time Completed: Instrument/Model:


    From: To: 13:00 17:30 CS Vita CR
    11/21/2023 11/21/2023 Serial No.
    170214324 / K85018628

    Service Type:
    Repair Service totally down

    Complaint/s:
    CPU does not boot up.

    Finding/s:
    Corrosion on one(1) of the 500 GB hard disk.
    Defective CMOS 2032 battery.
    Console for reload of imagesuite software.

    Action/s Taken:
    Replaced the defective 500 GB hard disk from the other HP desktop.
    Replaced the CMOS battery.
    Reformat the operating system.
    Reload the ImageSuite V4MR5 software.
    Configure the system.
    Test scan, successful.

    Remarks: Status:
    Machine is operational. Work Completed - with parts
    Recommending replacement of both hard disk with at least 1 TB hard disk. replacement

    AMHSCO BUILDING LRM BUILDING # 131 #14-B GEN. V. LIM ST., BRGY. UNIT 4, #20 CARLAN APT. UNIT C-D, PCC BLDG.
    MACARHTUR HIGHWAY MALAKAS STREET B BURNHAM, BAGUIO JUAN DECANAY ST., TAGAYTAY-STA. ROSA ROAD
    DOLORES CITY OF SAN CENTRAL LUZON DILIMAN CITY(6374) 619-1133 CAUAYAN CITY, ISABELA BRGY. DONE JOSE, STA.
    FERNANDO, PAMPANGA QUEZON CITY(6374) 619-1133 (6378) 652-1465 ROSA, LAGUNA(6349)
    (6345)961-1602/961-5513 502-5239/302-5604
    963-4770/300-0384

    FRM-TEC-001 rev. 01
    E.D. 05/22/23
    AMHSCO Bldg., Mac Arthur Highway, SR. No.
    Dolores, City of San Fernando Pampanga 16628

    Spare Parts:

    Quantity UOM Cat/part No. Description


    1 unit 500 GB hard disk

    Supplies Used/Consumables:

    Quantity UOM Description


    1 pc. CMOS 2032 battery

    Customer Conforme: Work Done By:

    Zally G. Bareng Noel Javate

    AMHSCO BUILDING LRM BUILDING # 131 #14-B GEN. V. LIM ST., BRGY. UNIT 4, #20 CARLAN APT. UNIT C-D, PCC BLDG.
    MACARHTUR HIGHWAY MALAKAS STREET B BURNHAM, BAGUIO JUAN DECANAY ST., TAGAYTAY-STA. ROSA ROAD
    DOLORES CITY OF SAN CENTRAL LUZON DILIMAN CITY(6374) 619-1133 CAUAYAN CITY, ISABELA BRGY. DONE JOSE, STA.
    FERNANDO, PAMPANGA QUEZON CITY(6374) 619-1133 (6378) 652-1465 ROSA, LAGUNA(6349)
    (6345)961-1602/961-5513 502-5239/302-5604
    963-4770/300-0384

    FRM-TEC-001 rev. 01
    E.D. 05/22/23

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