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Warranty & RMA Policy - TP-Link Malaysia
Warranty & RMA Policy - TP-Link Malaysia
A. Warranty
1. TP-Link provides 3 years warranty to our selected models purchased starting from the date 1 June
2017 based on the S/N (serial number) or the purchase invoice date.
Note: The first two numbers of S/N (11characters) or the first three numbers of S/N (13 characters) m
eans produce/purchase year and the following number, means produce/purchase month. ”A” means
OCT,”B” means NOV,”C” means DEC.
2. If you make a phone call to our Service Support Line +6 03 2141 4358 / 1800 22 8887, we’ll try our
best to solve the problems over the phone.
3. For Smart Home & Accessories, we provide two years warranty. For Smart Blub, we provide one
year warranty.
4. No international warranty
6. For the power adapter, antenna or other accessories of our products, we provide 3 months
warranty
For below conditions, we will not provide warranty , please kindly check and take care:
B. RMA REQUEST
1. Contact us through our technical support email : support.my@tp-link.com, our representative will
reply to you.
2. If you make a phone call to our Service Support Line +6 03-2141 4358 / 1800 22 8887, we’ll try our
best to solve the problems over the phone.
3. If the product is judged to be defective, the representative will be provide a RMA number. Please
take the RMA number, the defective product and purchasing proof to the reseller or TP-Link service
centre for warranty.
Distributors and dealers have to follow the above points, and do necessary testing while receiving the
peripherals from cusumer.TP-Link engineer will retest ll RMA models, we will do warranty the product
once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.