ASSESSMENT BOOKLET

Student Details
Student
Nitesh Goyal Student ID AIBL230317
Name
Assessment Details
Course
ICT60220 Advanced Diploma of IT
Details
Unit Details BSBCRT611Apply critical thinking for complex problem solving.
Assessment This is a summative assessment, which requires each student to have adequate practice
Type prior to undertaking this assessment.
Short Answer Questions
In this assessment, you will demonstrate a sound knowledge of the
Assessment 1 unit requirements through completing and submitting written
(Knowledge questions.
Evidence) You must correctly answer all questions to show that you
Assessment understand the knowledge required of this unit.
Methods
Assessment 2
(Workplace You must work through a range of activities and complete a
Project) project portfolio.
(Performance
Evidence)
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 ASSESSMENT BOOKLET – BSBCRT611

ASSESSMENT RECORD OF OUTCOME

Student Name Nitesh Goyal Student ID AIBL230317

Course Name ICT60220 Advanced Diploma of IT Trainer/Assessor Nirmal Paudel

Name:
Unit code & Title BSBCRT611Apply critical thinking Intake/Batch 2023
for complex problem solving.
STUDENT DECLARATION
I HEREBY DECLARE THAT, this is my (please tick)
✘ 1st Submission 1ST re-Submission 2nd re-Submission Reassessment
 I declare that all the assessment parts completed for this unit are my own work;
 To the best of my belief, no part of this assessment has been copied from any other student’s work or from any other source
except where acknowledgement is made in the text;
 No part of this assessment has been written for me by any other person except where such collaboration has been authorised
by the assessor concerned and where acknowledgement is made in the text;
 No part of this assessment has been previously submitted as an assessable item, except where authorised by the trainer
concerned and where acknowledgement is made in the text;
 I understand that if I breach the policy, disciplinary action can be against me.
 I am aware of the reassessment options and right to appeals;
 I have retained a copy of this assessment.
05/ 08 /2023
Student Signature Submission Date

RESULT
RECORD OF ASSESSMENT OUTCOME (Assessor use ONLY) S:Satisfactory
NS: Not Satisfactory
NA: Not Assessed

Assessment 1 Written Question answers S NS DNS

Assessment 2 Workplace Project {Complete Project Portfolio} S NS DNS

Assessment 3

Final Unit Outcome Competent Not Yet Competent

Comments (if any)

Assessor declaration I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have
provided appropriate feedback. I have also explained about the re-assessment options and appeals rights
available to the student.

Assessor Name Assessor Signature &

date
Results entered on Staff name & date
RTOM

ASSSESSMENT INFORMATION

Unit Code and

BSBCRT611 Apply critical thinking for complex problem solving.
Title

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide
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 ASSESSMENT BOOKLET – BSBCRT611

This Student Assessment Booklet includes both the assessment instruments and the
instructions for gathering and interpreting evidences in an assessment process.

This unit requires that you to complete two (2) assessments. You must complete all
assessments with a competent result to achieve competency for this unit. Please read the
information below about each task included in this assessment.
Task Description
Short Answer Questions

In this assessment, you will demonstrate a sound knowledge of

Assessment 1 the unit requirements through completing and submitting written
(Knowledge questions.
Evidence)
You must correctly answer all questions to show that you
understand the knowledge required of this unit.

You must work through a range of activities and complete a

General project portfolio.
Instructions to
Students
Assessment 2
(Workplace
Project)
(Performance
Evidence)

1) In order to be assessed as Competent (C) in this unit you need to provide

evidence that demonstrates that you can perform the required competencies to
the required standard.
2) In order to avoid plagiarism, you must acknowledge and reference sources and
must give credit appropriately.
3) You must use the APA 6th Referencing style. You must contact your assessor
for guidance on how to reference. You could also complete a free tutorial on
referencing at www.The Basics of APA Style®
https://apastyle.apa.org/instructional-aids/tutorials-webinars
4) The following are some types of references that must be acknowledged:
- Direct quotations – using another person’s exact words, placing words in
quotation marks (for shorter quotes) or indent paragraphs (for longer
quotes).
- Paraphrases of another person’s words or ideas – using someone else’s
ideas in your own words. When you paraphrase, you must cite the source of
the ideas
- Summarise another person’s ideas – a short summary of the original text,
including only the main points of the original author’s ideas or argument.
To avoid plagiarism, you must cite the source whenever you summarise
another person’s work.
- Tables, figures, graphs, diagrams or images obtained from any source –
you must acknowledge the original source of all tables, figures, graphs,
diagrams or images.
- Information obtained from lectures and personal communication –you must
acknowledge the source of the information.
5) Competency depends on consistently demonstrating the skills, attitudes and
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 ASSESSMENT BOOKLET – BSBCRT611

knowledge that enable you to complete workplace tasks confidently in a variety

of situations.
6) If you have any difficulties in understanding any of these forms or instructions,
please speak to your trainer/ assessor.
7) You must record your handwritten/ typed responses in the assessment pack. You
can attach additional pages if required.
8) You must read and complete the Assessment Cover sheet.
9) Your assessor will:
O complete the Assessment Task Outcome Record for each assessment task
O provide you with feedback for all assessment tasks
O mark the assessment task as satisfactory or unsatisfactory
O sign the Assessment Task Outcome Record
How to submit When you have completed each assessment, you will need to submit it to your assessor.
your Instructions about submission can be found at the beginning of each assessment task.
assessments Make sure you photocopy your written activities before you submit them – your assessor
will put the documents you submit into your student file.
At the beginning of each task in this booklet, you will find an Assessment Task Cover
Assessment Sheet. Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will
Task Cover
write this on the back of the Task Cover Sheet.
Sheet

Assessment Once the assessment has been completed, the student will be given the result within 14
outcomes days. Once the student has satisfactorily completed the required assessments for a unit of
competency he/she will receive an outcome of C (Competent) or otherwise NYC (Not
Yet Competent) in which case the student is entitled to apply for a resubmission of the
assessment.
Reasonable According to AIBL’s policy, assessment processes and techniques should consider the
adjustments language, literacy and numeracy capacity of the student in relation to the competency
being assessed.

If you are unable to complete the assessment in this format, you must inform your
assessor and they may arrange for you to take the assessment in an alternative format.
If a student has been deemed NYC (not yet competent), the Trainer/Assessor (TRN) will
explain why and inform the student of what needs to be completed in order to
Assessment re-
demonstrate competence.
submission
Re-assessment for assessments only occurs if the student has previously submitted the
assessment or has missed the relevant session(s) and has been afforded special
consideration that is approved by the Administration department.

If the result for the first submission of an assessment is NYC, students will be given two
re-submission opportunities to achieve a competent result (this re-assessment is
conducted free of charge). A suitable time will be arranged for the reassessment to occur
within 14 days of the completion of the unit in question. Should a student either not make
an attempt within this time frame (in spite of all efforts by Albright Institute, its
Trainer/Assessor and administration staff to have the student attend a reassessment
session) or the student does not achieve a satisfactory result after two re-assessments they
may be charged for another attempt.

Should the student still not achieve competence after these assessment attempts, it will be
necessary for them to re-enrol in (repeat) the unit of competence at a cost.
Assessment You can make an appeal about an assessment decision by filling an appeal form. Ask for
appeals an appeal for from a student support officer. Refer to Albright Institute’s Assessment
Policy for more information about our appeals process.

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 ASSESSMENT BOOKLET – BSBCRT611

All student work must be written in their own words, except where acknowledged
Plagiarism through quotations and referencing. Plagiarism is a serious offence; Albright Institute
may impose severe penalties on students who plagiarise.
Policy
For more information on Plagiarism and Cheating, refer to Albright Institute’s policies.

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
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 ASSESSMENT BOOKLET – BSBCRT611

Assessment 1 – Coversheet
Student and Submission Details

Student Name Nitesh Goyal Student ID AIBL230317

Unit Code and BSBCRT611Apply critical thinking for Date of

complex problem solving. 05/08/2023
Name submission
STUDENT DECLARATION
I declare that
a. This assessment is my own work.
b. None of this work has been completed by any other person.
c. I have not cheated or plagiarized the work or colluded with any other student/s.
d. I have correctly referenced all resources and reference texts throughout these assessment tasks.
e. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature :
Assessor To Complete

Assessment 1 Assessment Result Date Type Of Submission

Short Answer □ C (Competent) First submission

Questions □ NYC (Not Yet Competent) First re-submission
□ DNS (Did Not Submit) 00/00/0000
Second re-submission

Assessor feedback

Assessor Name

Assessor Signature:

Assessment 1 – Short Answer Questions

Assessment summary You are required to answer all the written questions in this assessment.

Resources and equipment •

required to complete this
assessment
When and where should the
assessment be completed
What needs to be submitted
Instructions
Access to textbooks and other learning materials.
•
Access to a computer, printer, Internet and email software (if
required).
• This assessment may be done in your own time as homework or you
may be given time to do this task in class (where applicable).
• Your assessor will provide you with the due date for this assessment.
Your answers to each question in this assessment along with references.
• This is an open book test – you can use your text book/learning
materials as reference.
• You must answer all questions in this assessment correctly.
• You must answer the questions by typing your answers in Microsoft
Word and converting it into a pdf.
• Please include the following details in the header section of each page
of your assessment document:
o Student Name and ID
o Course Code and title
o Unit Code and title
o Trainer and assessor name

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide
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 ASSESSMENT BOOKLET – BSBCRT611

o Page numbers
• You are required to submit your assessment on the LMS (Moodle). No
submissions will be accepted via emails.

Short Answer Questions

1. Complete the table outlining reliable information relevant to workplace processes.

Corporations The Corporations Act 2001 (Cth) is the Reference:

Act principal legislation regulating business https://compliance.une.ed
entities (primarily companies) in Australia. u.au/directory/summary.p hp?
It regulates matters such as the formation legislation=551
and operation of companies (in
conjunction with a constitution that may be
adopted by a company), duties of officers,
takeovers and fundraising. The
Corporations Act 2001 (Cth) amendments
to whistle-blower provisions commenced
on 1 July 2019. These provisions expand
the protections available to whistle-
blowers and the liabilities of board
members and senior managers of
corporations, including the penalties for
breaches. The provisions apply to a
regulated entity, which includes
corporations to which the Commonwealth
constitution applies.

Occupational The Occupational Health and Safety Reference :

Health and Regulations 2017 (OHS Regulations) https://www.worksafe.vic.gov.au/
Safety Acts build on the OHS Act. They set out how to occupational-health-and-safety-
(industry fulfil duties and obligations, and particular act-and-regulations
specific) processes that support the OHS Act. For
example, they include requirements for:
safe operation of major hazard facilities
and mines
training for high risk work
managing and removing asbestos
licences for specific activities

Privacy Act The Privacy Act 1988 (Privacy Act) is the Reference:
principal piece of Australian legislation https://www.ag.gov.au/rights-
protecting the handling of personal and-protections/privacy#:~:text=
information about individuals. This The%20Privacy%20Act
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide
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 ASSESSMENT BOOKLET – BSBCRT611

includes the collection, use, storage and %201988%20(Privacy,and

disclosure of personal information in the %20in%20the%20private
federal public sector and in the private %20sector.
sector.

Chain of The Chain of Responsibility (CoR) law Reference:

responsibility ensures everyone who works with heavy https://www.nhvr.gov.au/safety-
vehicles – from the business that employs accreditation-compliance/chain-
a driver to the place where goods are of-responsibility
delivered – is accountable for safety.

2. Describe how legislation may be applicable to workplace problems (provide an example as part of your
answer).

Answer: Legislation is good place to make sure everyone is as safe as possible and to ensure of successful
outcome for the business or organisation. Workplace problems often occur due to deviation from
legislative. When confronted by a workplace issue, you should identify any applicable legislation to
establish what the ideal situation should look like and guide feature solutions to the problem. For example,
the occupation health and safety act may impact procedures implemented and cost incurred while
implementing of oversight on.

3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an
example as part of your answer).

Answer: Organisational policies and procedures are documents that guide processes and performance inside
a company. Policies and procedures are frequently employed to ensure that legislation is error-free. For
example, a hospital training procedure may be related to controlling infectious disease in the emergency
room. This procedure will comply with current legislation (for example, health and safety legislation).

4. Identify and describe two critical thinking methods that may be used to identify complex issues in the
workplace using the table below (there is an example to get you started).

Method Description

Interview This method uses a formal or informal interview process to obtain

information about a workplace issue (such as how a product is used). It
asks relevant questions to relevant stakeholders and documents the
answers.

Survey This method can obtain information anonymously from a wide group of
people in a relatively short period of time. It asks targeted questions to
understand or identify issues (e.g. How can our business improve?).

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
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 ASSESSMENT BOOKLET – BSBCRT611

Method Description

Observation This method uses deliberate observation of the issue (e.g. service
delivery) on an operational level. Existing processes are usually mapped
to provide realistic and practical insight to how the issue is being played
out in reality.

Existing information This method uses research to access existing information (such as
market analysis) about products, services, processes or procedures.

Performance review Workplaces need timely, accurate and constructive feedback in order to
succeed. A performance review where a manager provides formal
feedback to an employee. You may be in a position at work where you
are required to give feedback. Each organisation will have their own
policies and procedures related to monitoring work performance.

Self-evaluation This method allows you to evaluate your own performance and establish
strengths, weaknesses and any areas required improvement or training.

5. Identify and describe two critical thinking methods that may be used to generate solutions to complex
issues in the workplace using the table below (there is an example to get you started).

Critical thinking Description

technique

Brainstorming This method uses a group of people to think of as many solutions

(even the crazy ones) in a predetermined time.

Mind mapping This method takes note of every idea that comes to mind and allows
you to link ideas or concepts. Write down obvious and non-obvious
ideas and save the selection process for later.

Lateral thinking This method uses a step by step approach to generate ideas by thinking
laterally rather than in a linear way.

Opposite thinking This method considers the exact opposite to what’s normal.

Analogy thinking Think of a successful business/idea and apply its principles to your
need/opportunity. An example of identifying a successful analogy

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 ASSESSMENT BOOKLET – BSBCRT611

Critical thinking Description

technique

when using analogy thinking is to say “the [business name] for

[industry]”. For example, “The Uber of public transport” helps you
identify Uber as being a creative idea in the transport industry.

6. Summarise the steps associated with a decision-making process. You may answer using a written paragraph
or diagram.

Identify/ define issue: Clearly define the decision to make. Understand the problem or opportunity that
requires a decision and set specific objectives for the decision-making process.

Source Information: Collect all the relevant information related to the decision. This may involve
researching, gathering data, seeking advice, and understanding the potential consequences of each option.

Generate Alternatives: Generate a list of possible solutions or courses of action that could address the
problem or opportunity. Brainstorm different ideas and alternatives.

Make a Decision: Based on the information and analysis, select the most appropriate alternative that aligns
with your objectives. Trust your judgment and make the best decision you can with the available
information.

Communicate Decision: Once you have made the decision, put it into action. Create an action plan and
allocate the necessary resources to implement the chosen alternative.

Review Decision: Decision-making process reviews should be conducted periodically to ensure that the
process remains effective and responsive to changing circumstances.

7. List three advantages of addressing complex issues in the workplace.

Answer: Three advantages of addressing complex issues in the workplace are:

 realising business vision

 reduced risk of legal ramifications

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
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 ASSESSMENT BOOKLET – BSBCRT611

 improved financial performance

 social licence to operate.

8. Complete the table outlining the different types of risk that may be associated with pursuing a complex
issue in the workplace.

Type of risk Description Example

Strategic risk These risks can occur at any time and A business sells natural sunscreen in
are related to the business or lotion form but over time people's
organisation's strategy. preference for lotion declines and more
people want a spray form of sunscreen.

Complying to all regulations due to

Compliance risk These risks involve having to comply
COVID-19 and having a COVID Safe
with rules set by government or plan that meets requirements.
regulatory bodies.

Financial risk These risks affect the financial health Customers not paying on time (or
of a business (cash flow. liquidity, paying in instalments).
financial position, debt burden etc.)

Targets not being met because a

Operational risk These risks are associates will a
machine breaks down.
business or organisations systems and
processes.

9. List three barriers to effective decision-making

Answer: Three barriers to effective decision- making are following:

 Lack of Time
 Lack of reliable data.
 Risk-Taking Ability

10. Summarise the requirements for the development and presentation of a brief and feedback register.
Answer: The policies and procedures of an organisation gulde how to brief and present a chosen solution to
relevant stakeholders. There is no set way to write a brief. Each organisation will have different requirements.
The type of industry (and complex issue) will influence what the brief contains. Some organisations will have
already developed templates to ass/st you to prepare a brief. Other organisations may only specify the processes
required to present and obtain approval for your proposed solution. The size and nature of your problem will
determine:

o how you communicate your concept (face-to-face discussion, email, written document, formal
presentation etc.)

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide
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 ASSESSMENT BOOKLET – BSBCRT611

o to who you communicate your concept (individual, group, senior management, employees, public,
customers/clients)

The time during or after a presentation is an opportunity to ask for feedback and then actively consider the
feedback. Sometimes, it is an organisational requirement to record feedback in a feedback register. The contents
of the register will depend on the organisation and type of stakeholder providing the feedback. Generally, a
feedback register may include information such ast
o date of feedback
o project number
o person providing feedback
o person receiving feedback
o comments
o actions required.

The most important outcome from feedback is the action you take. Use the feedback as an opportunity to refine
your proposal. Remember that not all feedback is relevant, but should be considered.

11. List four bodies you may be required to seek approval from to develop and implement solutions.

Answer: Four bodies to seek approval are:

1. The Executive Committee

2. Board of Directors

3. Functional Managers/ leaders

4. Regulatory Approval

What to submit:
• Answers to all questions
• References

Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au
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 ASSESSMENT BOOKLET – BSBCRT611

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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