Corporate Presentation

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DCM Infotech Limited
 Agenda

1 DCM Group

2 Overview

3 Service Areas

4 Some of our Customers

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DCM Infotech Limited
 DCM Group
Legacy
▪ DCM Group - A business conglomerate established
in 1889 with the setting up of a textile mill in
Delhi, India.
▪ Was setup by Late Lala Sri Ram – one of India’s
most prominent, honored and dynamic business
leaders’.
▪ Over 130 years of business & social standing.
Evolution
• Became a conglomerate with interests in
Textile, Cement, Sugar, Chemicals,
Automotive castings, Rayon, Tyre cord,
Information Technology &Fertilizers.
▪ DCM‘s business was re-organised into four
Companies in1990.
▪ These companies have subsequently further
multiplied into different business ventures.
DCM Infotech Limited
DCM
▪ DCM Ltd – the parent Company continued post
division in 1990, with business interests in Textiles,
Automotive castings, Information Technology and
Real Estate.
▪ The Information Technology operations are
today part of DCM Infotech Limited.
Philanthropy
▪ DCM – a Philanthropic organization with
commitment to Socialcauses.
▪ Sponsors Educational Institutes, Art, Theater &
CulturalPrograms.
▪ The Sri Ram Center for Art & Culture is involvedin
promoting music, art andculture.
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 Overview – IT Biz.

Partnerships
▪ IBM
▪ Oracle
▪ Vmware
▪ Microsoft
▪ AWS
History ▪ Automation Anywhere
▪ 1972 - DCM Data Products started
(manufacturing calculators, computersetc.)
Multi Industry Focus
▪ 1993 - Renamed DCM Data ▪ Manufacturing
Systems (System Integration biz.) ▪ BFSI
▪ Automotive
▪ 2007 - Focused on IT
Infrastructureservices ▪ Healthcare
▪ 2019 - Formation of DCM ▪ Technology
Infotech Ltd ▪ Telecommunications
Business
▪ Virtual Reality -AI/ML - NLP
▪ Cloud Services – Oracle, Azure, IBM-Watson,
AWS
▪ Digital Transformation
▪ Analytics
▪ Full stack cloud development services
▪ Professional Services :
▪ Managed & implementation services
▪ Staffing services
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DCM Infotech Limited
 DCM - Service Offerings
Multi - Cloud Services
• IaaS - AWS/Azure/IBM
• PaaS - Azure/Oracle/IBM
• SaaS - Office 365
• Assessments, Consulting, Migration,
Application Modernizations
• Backup & DR
Application Services
• Custom Software Development
• Low Code Development
• E-Commerce Applications
• Business Intelligence and Analytics
• Digital Transformation and Automation
• Mobile & Web Applications
DCM Infotech Limited
Digital Transformation
• Automation AI / ML – RPA, BPA
• Document & Content Management
• IT Help Desk
• API Management
• HR – Recruitment and Pre- screening
process
• VR/AI agent integration
• Ecommerce Engine
• With AD ServiceNow/Accronis
Tool Implementation Services
• Storage - IBM Spectrum, Acronis
• Security - HCL BigFix/MaaS360, IBM QRadar, Manage Engine,
Microsoft-SCCM,
• ITSM / EAM - ServiceNow, IBM Maximo, Manage Engine ,
ICD
• Networks - IBM Netcool, Solarwinds, IBM SevOne
• APM - AppDynamics, IBM Instana, IBM Turbonomic , API
Connect
EAI & NOC Services
• Incident Management & resolution
• Application monitoring
• Application performance
• OS/DB/NW/Storage/Backup &
DR/ERP
• Network Monitoring
• Server Monitoring
• Incident Management
• 2 NOCs - Gurgaon & Hyderabad
• Managed Patch
• Managed Security Incident
• Secure End Point
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 Why DCM
▪ Focused IT Infrastructure services company. All our Investments aligned to develop
capabilities to ensure smoother execution for you.
▪ We customize and align our solutions to meet your specific needs inan
efficient and cost effective manner.

▪ Experienced Engineers & Managers with domain specific expertise

▪ Partnerships with Industry leaders.

▪ Corporate philosophy, values imbibed from founders, ▪ Customer centric approach - management team
built on principles of mutual trust, respect, integrity, ensures you are always ‘delighted’.
transparency and excellence. ▪ Agile and adaptable delivery system to suit your
specific requirements.
▪ A listed company, with strong auditablesystems.
▪ Services backed by robust ISO certified processes ▪ Dependable, deep rooted relationships
for Infrastructure and security. with customers.

▪ Managerial depth to continuously evolve

and innovate.

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DCM Infotech Limited
 NOC - Services & Infrastructure

• Network Monitoring, Server Monitoring & Incident

Management services.

 2 NOCs – Gurgaon & Hyderabad - state of the art

infrastructure and ITIL V3 based processes.

 Multiple leased lines from Multi Vendor - multiple levels

of redundancy.

 Electronic monitoring via CCTV, Access control & physical

security.

 24X7 power supply with 3 layer backup.

 Access to customer networks isolated from each other.

 Extensive set of tools for Monitoring and help desk

systems. NOC- GURGAON & HYDERABAD

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DCM Infotech Limited
 Multi - Cloud Services
Cloud Assessment
Cloud Readiness Assessment –Application ,
Infrastructure , Security
Cloud TCO and ROI analysis – Choosing the right cloud
architecture and supplier
Roadmap – Prioritizing for cloud –IAAS,PAAS , SAAS
Assessing the performance of cloud applications and its
utilization
Risk Mitigation Strategies – Inc . RTO/RPO
Migration
Existing on premise applications to cloud-
specialized methodologies for SAP , Office 365
Cross Platform & Hybrid Integrations
Strategies –
• Migration – Serial/ Incremental/Parallel
• Tools – Native or Third party for quick and stable
migrations
• Backup – File level/Image/Increment al
• DR – Active / Passive or Active / activ e
Application Remediation

Monitoring & Help Desk Services Managed Services

Onsite / Offshore Support L1 to SME :
Monitoring & Help Desk Services (Onsite / Offshore) • Server & OS
for : • Storage & Database
• Servers • DevOps
• Network • Application
• Applications • Network Services
• Backup & DR Services
System monitoring, Handling of alerts and Reporting
on dedicated / shared Model Support services include dedicated / shared support
Single Point of contact
Ticket Assignment Tuning & Optimization – cost & performance of all
Escalation Management elements used

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DCM Infotech Limited
 Managed Security

Reporting and Dashboards

Discovery

Security Incident & Log Management

Spyware blocking / removal

Cloud Security

Inventory management

Audit and Compliance Enforcement

Patch Management

Anti Virus Auditing Enforcement

Application Blocking

Anti Virus Control Correction control management

Network Access Control

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DCM Infotech Limited
 Tool Implementation Services

Backup End point backup , Server Backup, cloud

backup IBM Spectrum, Acronis ,
Cloudberry , SANOUS

Workflow Development, Service , Reports & ServiceNow, IBM ICD

ITSM
dashboards , Integrations with IOT devices

Tool Bigfix, MaaS 360 , Qradar,

Implementation Security Security Posture , Relay Servers,
Rest API programming
Manage Engine, MS- SCCM
Services

IBM APM , App Dynamics

Application Synthetic Monitoring , Log Analytics ,
Performance Reports & Dashboards

IBM Netcool , SolarWinds

Network Telco & Enterprises Networks , Probes , Log Analysis ,
Management Reports & Dashboards , Integration with IOT devices

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DCM Infotech Limited
 Enterprise Application & Infrastructure Support

Data Center Management Performance

Reports &
Dashboards Management
Network Management

Application Management
Pro-Active
Monitoring
Support
Database Management

Storage Management

Root Cause Help Desk

Analysis
Business Continuity Services

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DCM Infotech Limited
 DR & Business Continuity Planning

• NOC at Gurgaon

01 • DR site at Hyderabad ( 1000 miles away from

Gurgaon )

Continuous process improvements

& trainings to ensure people
readiness for a DR
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• VPN tunnel to connect with

04 customer network - on lLL from 2

ISPs at Gurgaon and Hyderabad
• Skill balancing between Hyderabad
DR drills internal : and Gurgaon wherever there is
1. To switch from one ISP to another ata more than 1 resource for a given
location
2. To switch support from Gurgaon to
Hyderabad
03 skill

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DCM Infotech Limited
 Case Studies

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DCM Infotech Limited
 World’s largest Two-Wheeler manufacturer (Enterprise App & Infra support)
IT operational support to 9 factories
SERVICE offerings – Onsite delivering 3 Two-wheelersevery
DC Support Services second.
Columbia

Bangladesh
348 Servers
Gurgaon
24*7Onsite
OS – Windows -274, Datacenter
Linux – 81, AIX – 43 managed
servicesby
Neemrana DCM
Database - Oracle,
MySQL, HANA, MSSQL
Halol

Storage - IBM DS8K, IBM

DS5K, EMC VNX 5400
Jaipur ( R&D)
Cluster S/W -IBM Power
HA 7.1

Application Tools- SAP,

DCIM (Monitoring), Chitoor
Dharuhera
Perpetuity (replication),
Haridwar
McAfee AV
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DCM Infotech Limited
 Office Automation giant (NOC+ Application, Infra & Managed Security support)

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DCM Infotech Limited
 Public Sector Fertilizer company (Enterprise Application & Infra support)

3 Fertilizer Plants

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DCM Infotech Limited
 Defense customer (Enterprise Application & Infra support)

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DCM Infotech Limited
 Auto Parts Distributor (NOC)
IT operational support to 8 Locations across US and Canada.
SERVICEofferings – 24*7
Offshore DCSupport Services
1798 Servers

OS – Windows 1230 ,
Unix- 568

Network –6715 devices

Cisco Routers, Switches & Firewalls

Monitoring of availability & performance of

servers& networksto ensure businesssuccess
• Critical Alerts -
• Alerts disappearing within 6 minutes - no action
• Alerts after 6 minutes – Raise P1 Ticket and notify
the stake holders
• Warning Alerts -
• Alerts disappearing within 6 minutes - no action
• Alerts after 6 minutes – Raising P2 Ticket and notify
the stake holders
Help Desk Services
• Technical support of endpoints – L1 level

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DCM Infotech Limited
 Lotus Domino's Case Study
Client
• Our client is a defense establishment with more than 700 locations.
• They were doing a tech refresh for all their IT applications and decided to implement SAP for implementing the HR,
procurement and other processes.

Client Requirement
There were multiple requirements to customize the installation as per their needs like:
• Installing complete Domino environment on Linux platform,
• They want the chat services to be installed in environment.
• Integrate Sametime into their webmail,
• They need a centralized system of file sharing that can be used in any location they want,
• They need different permissions for different users in that centralized system.
• They want their naming convention should be customized, like every users can be identified their location by their Email.
• There was a requirement to route the outer Emails via Domino in form of alerts.

Client Challenges
Installing Domino on Linux can present some challenges due to the variety of Linux distributions and configurations available.
Some potential challenges include:

• Dependencies, Permissions, Linux distribution compatibility, Firewall and network settings, SELinux etc.

• To complete all the challenges we have gathered all the information before installing the Domino environment.

• Also, for the other requirements we made the solutions and provided to the client.

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DCM Infotech Limited
 Lotus Domino's Case Study..Cond’t
Solution

Verify System Requirements: Before installing Domino and same time, we ensured that the server meets the minimum
hardware and software requirements. Verify that the server is running a supported version of Linux Server, has sufficient RAM
and disk space, and meets other software requirements.

• Install Domino: We installed 2 Domino Cluster servers on RHEL platform.

• Install same time: We installed same time Server including all the components like:

• Installation Manager
• Websphere Application Server
• DB2 Enterprise Server
• Same time Proxy Server (for the integration with webmail)
• We created multiple policies like:

• Registration Policy
• Security Policy
• Desktop Policy
• Password Policy
• We customized their naming convention and added the location in users Email via Registration Policies.
• We integrated same time chat services in user’s webmail.
• We created Multiple Team Rooms as per client requirements with respected permissions for users.
• We allowed the servers to use Domino route Engine for the alerts as per the client requirements.
• We are still in the process to upgrade the Domino and same time Environments with the latest version releasing
and already working to resolve opened vulnerability Points in every quarter of the year.

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DCM Infotech Limited
 Some of our Customers

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DCM Infotech Limited
 Get in touch…

DCM Infotech Limited

39159 Paseo Padre Pkwy,
Suite 303,
Fremont, CA-94538
Tel : 510-494-2307, 510-494-2321
Email : sales@dcminfotech.com
W ebsite : www.dcminfotech.com

DCM Infotech Limited

316 Udyog Vihar Phase-II,
Gurgaon – 122016
Disclaimer: Haryana, India
© DCM Infotech Limited.
Tel : +91-124-4122800
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registered trademarks, copy rights and logos belong to their respective companies / organizations and are hereby acknowledged. 22
DCM Infotech Limited