LESCO INTERNSHIP REPORT

MUHAMMAD AFFIF ABID

RP19-EE-424

AFFIFABID12@GMAIL.COM

LESCO: INTERNSHIP REPORT

DEPARTMENT OF ELECTRICAL ELECTRONICS AND COMPUTER

ENGINEERING

UNIVERSITY OF THE PUNJAB

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ACKNOWLEDGEMENT
Dear Lahore Electric Supply Company (LESCO) Team,
I am writing to extend my heartfelt gratitude to the entire LESCO organization for the
remarkable opportunity to undertake a two-month internship with your esteemed company. This
experience has been nothing short of transformative and has allowed me to bridge the gap
between academic knowledge and practical application in the dynamic field of electricity supply.
During my time at LESCO, I had the privilege of working alongside dedicated professionals who
generously shared their expertise and insights with me. Their mentorship and guidance have been
instrumental in broadening my understanding of the intricacies of power distribution, customer
service, and the critical role that LESCO plays in ensuring uninterrupted electricity supply to the
region.
Furthermore, the exposure to real-world challenges and the opportunity to contribute to
meaningful projects have been invaluable experiences. They have not only honed my technical
skills but have also instilled in me a sense of responsibility and teamwork that I believe will
undoubtedly shape my future endeavors.
I would also like to express my gratitude to my colleagues, supervisors, and the entire LESCO
team for their unwavering support, encouragement, and patience throughout my internship
journey. Your willingness to nurture my growth and provide a nurturing learning environment
has been instrumental in my development both personally and professionally.
In conclusion, I feel incredibly privileged to have been a part of the LESCO family, and I want
you to know that I will carry the lessons and experiences gained here with me as I embark on my
future career path. Thank you, LESCO, for this enriching opportunity, and I look forward to the
possibility of crossing paths with this incredible team again in the future.
Sincerely,
Muhammad Affif Abid

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Contents
OUR VISION: .............................................................................................................................................. 4
OUR MISSION: ........................................................................................................................................... 4
OUR VALUES:............................................................................................................................................. 4
Commitment to Customers: ..................................................................................................................... 4
Commitment to Employees: ..................................................................................................................... 5
Teamwork and Trust ................................................................................................................................. 5
Excellence.................................................................................................................................................. 5
Ethical Behavior & Integrity: ..................................................................................................................... 5
WAPDA .......................................................................................................................................................... 5
Pakistan Electric Power Company (PEPCO) .................................................................................................. 6
AREA OF OPERATIONS: ............................................................................................................................ 7
LESCO is distributing electricity to below multiple districts: .................................................................. 7
LESCO ORGANIZATIONAL STRUCTURE:..................................................................................................... 7
LESCO OPERATION CIRCLES: .................................................................................................... 8
LESCO CONSTRUCTION CIRCLE: .............................................................................................. 8
GSO CIRCLE:..................................................................................................................................... 8
LESCO CONNECTION TYPES: ..................................................................................................................... 8
South circle: ................................................................................................................................................ 10
Defence Division LESCO: ........................................................................................................................ 10
Sub Division sections:.................................................................................................................................. 10
Admin section:........................................................................................................................................ 10
Disconnection and Reconnection section: ............................................................................................ 11
Meter reading section: ........................................................................................................................... 12
Maintenance section: ............................................................................................................................. 13
Compliant section: ................................................................................................................................. 14
Conclusion: .................................................................................................................................................. 15

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VISION, MISSION, AND VALUES

OUR VISION: To be a leading national electric utility company by 2023, consistently delivering
top-tier performance.

OUR MISSION: To responsibly distribute electricity, ensuring reliability, security, safety,

environmental stewardship, and cost-effectiveness.

OUR VALUES:
Commitment to Customers:
Ensure the provision of electricity with unwavering quality and excellence.

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Demonstrate professionalism in all customer interactions, placing customer needs at the

forefront.

Commitment to Employees:
• Treat all employees with respect and dignity without exception.
• Focus on recruiting, developing, and retaining skilled and dedicated workforce.
• Acknowledge and reward achievements.
• Empower employees to maximize their potential and contributions.
• Foster open and efficient communication, minimizing bureaucracy.
• Provide a safe and hygienic work environment for all team members.
• Uphold promotion and incentives in line with Government policy and Board of Directors'
approvals.

Teamwork and Trust:

Cultivate a participatory workplace where employees actively contribute to decision-making,
aligning efforts toward common business objectives.

Excellence:
Strive for the highest possible standards in day-to-day work, aiming for continuous
improvement.

Ethical Behavior & Integrity:

Operate the business with unwavering commitment to the highest ethical and moral standards,
earning trust from all stakeholders.
These Vision, Mission, and Values statements are the guiding principles that steer Lahore
Electric Supply Company towards achieving its goals while upholding its commitment to
customers, employees, excellence, and ethical conduct.

introduction:

WAPDA
The Water and Power Development Authority (WAPDA) is a prominent governmental
institution in Pakistan with a profound influence on the country's energy and water resources
management. Established in 1958, WAPDA has consistently played a vital role in the
development and administration of Pakistan's water and power sectors. As the parent
organization of Lahore Electric Supply Company (LESCO), WAPDA oversees and guides
LESCO's operations, ensuring that it aligns with national energy policies and objectives.
WAPDA's core responsibilities encompass the planning, development, and management of water

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and hydropower resources. This includes the construction and operation of dams, reservoirs,
power generation plants, and irrigation systems. The authority strives to harness the nation's
water resources to generate clean and sustainable electricity, foster agricultural development, and
provide clean drinking water to millions of people.

Pakistan Electric Power Company (PEPCO)

The Pakistan Electric Power Company (PEPCO) serves as a vital link in the country's power
supply chain and holds significant importance in the context of Lahore Electric Supply Company
(LESCO). Established to coordinate the activities of various distribution companies, including
LESCO, PEPCO plays a central role in Pakistan's electricity sector. PEPCO is responsible for
overseeing the distribution of electricity across Pakistan, coordinating generation and
transmission, and ensuring a reliable and efficient power supply. The organization collaborates
closely with distribution companies like LESCO to manage load shedding, improve grid
reliability, and optimize the distribution network.

National Transmission and Despatch Company

(NTDC)
The National Transmission and Despatch Company (NTDC) serve as the backbone of Pakistan's
electricity transmission infrastructure, and its role is closely intertwined with LESCO's
operations. NTDC operates and maintains the high-voltage transmission network that carries
electricity from power generation sources to distribution companies like LESCO. NTDC plays a
critical role in ensuring the reliable and efficient transmission of electricity, reducing
transmission losses, and enhancing grid stability. Collaborative efforts between NTDC and
LESCO are essential for maintaining the integrity of the national power grid and delivering a
consistent supply of electricity to LESCO's vast customer base

Lahore Electric Supply Company (LESCO)

Lahore Electric Supply Company (LESCO) stands as one of the largest distribution companies in
Pakistan and is a pivotal component of the nation's power distribution network. Established to
serve the energy needs of Lahore and its surrounding regions, LESCO plays a significant role in
delivering electricity to residential, commercial, and industrial consumers. LESCO's
responsibilities include the distribution of electricity, billing and collection, customer service,
and infrastructure maintenance within its designated service area. The company strives to ensure
uninterrupted power supply, improve service quality, and promote energy conservation. Close
collaboration with WAPDA, PEPCO, and NTDC is essential to achieving these goals and
maintaining the region's energy infrastructure.

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In summary, the synergy between WAPDA, PEPCO, NTDC, and LESCO is critical for the
effective management and delivery of electricity in Pakistan. Each entity has its unique role and
responsibilities, working in harmony to meet the energy needs of the nation and its people.

AREA OF OPERATIONS:

LESCO is distributing electricity to below multiple districts:

• Lahore
• Okara
• Sheikhupura
• Nankana
• Kasur

LESCO ORGANIZATIONAL STRUCTURE:

LESCO is categorized into three circles: Operation Circle, Construction Circle and
GSO circle, as detailed below:

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LESCO OPERATION CIRCLES:

LESCO CONSTRUCTION CIRCLE:

• 6 Divisions

GSO CIRCLE:

• 3 Divisions

LESCO CONNECTION TYPES:

LESCO offers below multiple type of connection according to your need:

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• Domestic
• Commercial
• Industrial
• Agriculture
• Tube-well
• Temporary
• General Services
• Residential Colonies
• Street Lights

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South circle:
Defence Division LESCO:
Defence Division, commonly referred to as DHA (Defence Housing Authority) in Lahore, is a
prominent and affluent residential area in Lahore, Pakistan. Lahore Electric Supply Company
(LESCO) serves this division by providing electricity distribution and related services to its
residents and businesses.

SR NO. NAME OF SUB DIVISION PERIOD

1. Walton Sub Division 15/07/2023 to 28/07/2023

2. Amer Sidhu Sub Division 29/07/2023 to 13/08/2023

3. Sittara City Sub Division 14/08/2023 to 29/08/2023

4. DHA West Sub Division 30/08/2023 to 11/09/2023

My internship at LESCO was a transformative journey, where I gained invaluable insights and
practical experience in the dynamic world of electricity supply. I'm immensely grateful for this
opportunity and look forward to applying what I've learned in my future endeavors.

Sub Division sections:

• Admin/commercial section
• Disconnection and Reconnection section
• Meter reading section
• Maintenance section
• Compliant section

Admin section:
The administrative section of a sub-division within Lahore Electric Supply Company (LESCO)
plays a pivotal role in supporting the efficient operation of the sub-division's activities. Here are
the typical work and responsibilities of the administrative section in a LESCO sub-division:

The administrative section of a LESCO sub-division is responsible for various duties, including:

Human Resource Management: Handling staffing, recruitment, training, and payroll matters
for sub-division employees.

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Administrative Support: Managing office supplies, documentation, meetings, and events within
the sub-division.

Budgeting and Financial Administration: Developing budgets, financial reporting, and cost
control specific to the sub-division.

Facility Management: Overseeing sub-division facilities, infrastructure, and ensuring a safe

work environment.

Regulatory Compliance: Ensuring compliance with labor laws, regulations, and managing legal
matters relevant to the sub-division.

Record Keeping and Data Management: Maintaining records and archives for sub-division
activities and documents.

Administrative Support to Field Operations: Assisting field teams with logistics and
administrative tasks.

Communication and Coordination: Facilitating communication and coordination within the

sub-division and with other LESCO departments.

Safety Measures: Implementing safety protocols and practices specific to sub-division

operations.

Customer Service (if applicable): Addressing customer inquiries and concerns related to the
sub-division's service area.

Disconnection and Reconnection section:

The Disconnection and Reconnection section of Lahore Electric Supply Company (LESCO) is
responsible for managing the disconnection and reconnection of electricity supply services. Their
duties typically include:

Billing and Arrears Management: Identifying overdue payments and sending disconnection
notices to customers with unpaid bills.

Disconnection Orders: Issuing disconnection orders for customers who have failed to pay their
electricity bills within the specified timeframe.

Field Operations (Disconnection): Dispatching field personnel to disconnect electricity supply

at the customer's premises following disconnection orders.

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Record Keeping (Disconnection): Maintaining accurate records of disconnection actions,

including dates, reasons, and customer details.

Compliance with Regulations: Ensuring that all disconnection actions comply with regulatory
guidelines and customer rights.

Customer Reconnection Requests: Handling customer requests for reconnection of their

electricity supply following disconnection.

Payment Processing (Reconnection): Accepting payments from customers to clear outstanding

bills and reconnection fees.

Field Operations (Reconnection): Coordinating with field teams to schedule and carry out
reconnection of electricity supply to customers.

Documentation and Records (Reconnection): Maintaining records of reconnection requests,

actions taken, and associated fees.

Customer Education: Providing information to customers about the reconnection process,

including fees and requirements.

Compliance and Reporting: Ensuring that all reconnection activities comply with regulatory
requirements.

Customer Relations: Interacting with customers professionally and addressing their inquiries
and concerns related to reconnection.

The Disconnection and Reconnection section plays a crucial role in managing customer
accounts, ensuring compliance with regulations, and maintaining a balance between collecting
revenue and providing electricity services.

Meter reading section:

The Meter Reading section of Lahore Electric Supply Company (LESCO) is responsible for
accurately recording electricity consumption at customer premises. Their duties typically
include:

Meter Installation and Maintenance: Installing new electricity meters at customer locations
and regularly inspecting and maintaining existing meters for accuracy and functionality.

Reading Meters: Coordinating meter reading schedules to record consumption data from meters
at residential, commercial, and industrial sites.

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Data Collection: Accurately recording meter readings, including current consumption, meter
numbers, and customer details, and verifying readings for accuracy.

Remote Meter Reading Technology: Implementing and managing remote meter reading
technology when applicable to enhance efficiency.

Special Readings: Conducting special readings for new connections, disconnections,

reconnections, and addressing customer requests related to meter readings for billing or
troubleshooting.

Data Entry: Entering meter reading data into the billing and customer information system
accurately and promptly, ensuring data integrity and resolving discrepancies.

Data Analysis: Analyzing consumption patterns and anomalies to identify potential issues or
irregularities, and generating reports on meter reading data for decision-making and billing
processes.

The Meter Reading section is vital for accurate billing, revenue collection, and identifying
network issues. Their work ensures that customers are billed correctly based on their actual
electricity usage.

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Maintenance section:
The Maintenance section of Lahore Electric Supply Company (LESCO) is responsible for
ensuring the proper functioning, safety, and reliability of the electrical distribution infrastructure.
Their duties typically include:

1. Infrastructure Maintenance: Regular inspection and maintenance of transformers,

substations, switchgear, and other critical electrical infrastructure to ensure functionality
and safety.
2. Line Maintenance: Maintenance and repair of distribution lines, including overhead and
underground cables and wires.
3. Transformer Maintenance: Inspection, servicing, and repair of transformers to
maintain efficiency and reliability.
4. Substation Maintenance: Maintenance of distribution substations, including circuit
breakers, relays, and protective devices.
5. Equipment Testing and Calibration: Regular testing and calibration of electrical
equipment to ensure accurate performance.
6. Emergency Response: Responding to emergency situations such as power outages,
equipment failures, and accidents to restore power and resolve issues.
7. Safety Compliance: Enforcing safety protocols and practices to protect maintenance
personnel and the public, including compliance with electrical safety regulations.

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8. Budget Management: Developing and managing budgets for maintenance activities and
allocating resources efficiently.
9. Inventory Management: Maintaining an inventory of spare parts, tools, and equipment
necessary for maintenance tasks.
10. Documentation and Reporting: Maintaining comprehensive records of maintenance
activities, including dates, repairs, and costs, and generating reports on equipment
conditions and maintenance schedules.
11. Asset Management: Tracking the condition, age, and performance of electrical assets
and recommending replacements or upgrades when needed.
12. Training and Development: Providing training and development opportunities for
maintenance personnel to enhance their skills and knowledge.

The Maintenance section plays a crucial role in ensuring the uninterrupted and reliable supply of
electricity to LESCO's customers. Their work involves regular maintenance, timely response to
faults, and adherence to safety and regulatory standards, contributing to the efficient operation of
the electrical distribution network.

Compliant section:
The Compliance section of Lahore Electric Supply Company (LESCO) is responsible for
ensuring that the company's operations and practices adhere to regulatory guidelines, standards,
and policies. Their duties typically include:

Regulatory Compliance: Monitoring and ensuring compliance with local and national electrical
regulations, safety standards, and government policies.

Audit and Inspection: Conducting audits and inspections to assess LESCO's compliance with
regulatory requirements and internal policies.

Documentation and Records: Maintaining accurate records of compliance-related activities,

inspections, and reports.

Policy Development: Assisting in the development and implementation of internal policies and
procedures to ensure compliance with regulations.

Training and Awareness: Providing training and guidance to LESCO staff to raise awareness
of compliance requirements and best practices.

Reporting: Preparing and submitting compliance reports to regulatory authorities as required.

Investigations: Investigating compliance-related incidents, complaints, and issues and

recommending corrective actions.

Environmental Compliance: Ensuring that LESCO's operations align with environmental

regulations and sustainability initiatives.

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Risk Management: Identifying compliance risks and developing strategies to mitigate them.

Continuous Improvement: Continuously monitoring and improving compliance processes and

procedures to enhance efficiency and effectiveness.

The Compliance section plays a critical role in upholding legal and regulatory standards,
ensuring transparency, and minimizing risks for LESCO. Their efforts help maintain the
company's reputation and support its long-term sustainability.

Conclusion:
In this comprehensive guide, we have thoroughly explored the critical facets of Lahore Electric
Supply Company (LESCO)'s operations, with a primary focus on service connection relocation,
reconnection services, energy meter installations, meter reading procedures, and billing
processes. LESCO, as a leading electricity distribution company, steadfastly commits to
providing efficient power supply while placing customer satisfaction and adherence to regulatory
standards at the forefront of its priorities.

We have provided valuable insights into the indispensable services offered by LESCO,
particularly the relocation of service connections and reconnection services. These services are
tailored to meet the evolving needs of customers, ensuring uninterrupted access to electricity,
whether it be due to residential moves or addressing temporary disconnections.

Additionally, we have elaborated on the meticulous meter installation process, encompassing key
stages such as application submission, documentation requirements, site inspections, technical
assessments, meter installation agreements, payment procedures, the actual installation process,
rigorous testing, and subsequent meter reading and billing. These comprehensive steps
underscore LESCO's unwavering commitment to precision and transparency in electricity
measurement and billing practices.

Furthermore, we have delved into the pivotal aspects of meter reading and billing, emphasizing
the importance of regular readings, customer cooperation in facilitating meter access, adherence
to scheduled reading dates, meter accuracy, and the intricacies of billing cycles. LESCO's billing
practices are transparent, providing customers with detailed breakdowns of consumption, tariffs,
charges, and due dates. Procedures for addressing non-payment and dispute resolution have also
been outlined to ensure fairness, accountability, and equitable resolution of concerns.

In conclusion, LESCO's dedication to delivering reliable electricity services is abundantly

evident in its meticulously crafted rules and procedures. By adhering to these guidelines and
fostering a collaborative relationship between the company and its customers, LESCO strives to
maintain a seamless and efficient electricity supply network. It remains essential for consumers
to stay informed about these processes, ensuring their own compliance and actively contributing
to a harmonious and productive partnership with LESCO. Recognizing electricity as a

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fundamental necessity in modern life, LESCO's unwavering commitment to customer

satisfaction and operational excellence remains of paramount importance.Top of Form

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