Asia Healthcare Week 2024 - Preliminary Combined Agenda (Main Stage & Theatres)

Increasing the Capacity and Scope of Healthcare Services in Asia
25 – 26 June 2024
One Farrer Hotel, Singapore
Healthcare systems in Asia are under immense pressure as they find themselves overstretched and strained, struggling to meet the rising demand for healthcare
services from the public. Coupled with technological advancements and evolving social mindsets, the public now expects a higher quality of care and a wider array
of choices.
There is a critical need to bridge the demand and supply gap for healthcare services and meet increased expectations while improving operational efficiency and
the delivery of quality care for the public. Now more than ever, Asia’s healthcare leaders are expected to review processes and leverage technology to enhance
current healthcare processes and services.
Asia Healthcare Week 2024 is the leading mega show bringing together the region’s healthcare leaders in the primary, community and consumer health sectors
in one platform – to connect the dots, explore best practices and enhance industry partnerships to increase the capacity and scope of healthcare services in Asia.
Health Facilities Asia* Digital Health Nursing Care Patient & Visitor Experience Allied Health
Ticketed Access Only
Planning, Designing & Leveraging Technology to Empowering Nursing Patient-Centric Care to Improve Developing Allied Health
Developing Sustainable Enhance Healthcare Professionals to Enhance Patient Satisfaction and Professionals to Provide
Healthcare Facilities in Asia Services and Delivery Patient Care Quality Outcomes Patient-Centric Holistic Care
Singapore | 25 – 26 June 2024
Asia Healthcare Week is curated with advice from our Advisory Board Members:
• Eric Chiam, Chief Executive Officer and Founder, Minmed Group, Singapore
• G. Saravanan, Group Chief Information Technology Officer, Thomson Hospital Group, Malaysia
• Ben Widaja, President Director, Mandaya Hospital Group, Indonesia
• Miriam Brofman, Director, Patient Services and Relations, United Family Healthcare, China
• David Boucher, Chief Executive Officer, Bumrungrad International Hospital Phuket, Thailand
Asia Healthcare Week 2024’s Speaking Faculty is reserved for the Top 100 Healthcare Leaders in the region. Our confirmed speakers include:
• Asec. Charade B. Mercado-Grande, Assistant Secretary of Health, Health Facility and Patient Support Team, Department of Health, Philippines
• Sandra Koh, Chief Operating Officer, Changi General Hospital, Singapore
• Hoo Ling Lee, Chief Executive Officer, Gleneagles Kuala Lumpur, Malaysia
• Ben Widaja, President Director, Mandaya Hospital Group, Indonesia
• Chan Chee Chuen, Director, Development Office, Tan Tock Seng Hospital, Singapore
• Susan Ananda, Chief Executive Officer, RS Premier Jatinegara Hospital, Indonesia
• Jim Gu, Chief Operating Officer, Vanguard Healthcare, Singapore
• Santosh Marathe, Regional Chief Executive Officer, Western Region, Apollo Hospitals, India
• Dato' Akmal Arief Mohamed Fauzi, Deputy Chief Executive Officer, Institut Jantung Negara, Malaysia
• Yang Gui Rong, Director of Operations, Parkway East Hospital, Head of Parkway Emergency and Ambulance, Singapore
• Eric Hilman, Facility Management and Group Head, Siloam Hospitals, Indonesia
• Nelson Tiongson, Chief Informatics and Technology Officer, The Medical City, Philippines
• David Boucher, Chief Executive Officer, Bumrungrad International Hospital Phuket, Thailand
• Chan Yoke Hwee, Chairman Medical Board, KK Women’s and Children’s Hospital, Singapore
• G. Saravanan, Group Chief Information Technology Officer, Thomson Hospital Group, Malaysia
• Ethan Lim, Medical Director, Head, Clinical Strategy & Partnerships, Fullerton Health, Singapore
• Atika Azura, Deputy Director (Medical), Tunku Azizah Hospital, Malaysia
• Eric Chiam, CEO and Founder, Minmed Group, Singapore (Digital Health)
• Cheung Siew Li, Group Patient Officer, National University Healthcare System (NUHS), Singapore (Patient and Visitor Experience)
• Gunnaphon Anamnart, Chief Academic Officer and Chief, Wellness Centre, Bangkok Hospital Rayong, Thailand (Digital Health)
• Miriam Brofman, Director, Patient Services and Relations, United Family Healthcare, China (Patient and Visitor Experience)
• Yujia Gao, Assistant Group Chief Technology Officer, National University Health System, Singapore (Digital Health)
• James Chong, Director of Allied Health, Thomson Hospital Kota Damansara, Malaysia (Allied Health)
• Loh Yong Joo, Clinical Head, TTSH Rehabilitation Centre and Director of Clinical Innovation, TTSH Clinical Research & Innovation Office, Tan Tock Seng
Hospital, Singapore (Digital Health)
• Norman Manlapaz, Chief Medical Officer, The Medical City, South Luzon, Philippines (Patient and Visitor Experience)
• Paulami Choudhary, Nursing Head, Oncology and Clinical Training, Apollo Multispeciality Hospitals, India (Nursing Care)
Private & Confidential
• Warren Ong, Head of Health Services, SingLife, Singapore (Patient and Visitor Experience)
• Eric Ho, Director, Allied Health and Director, Regional Health Office, Woodlands Health, Singapore (Allied Health)
• Arindam Dey Sarkar, DGM - Service Excellence and Hospitality, Woodlands Multispecialty Hospital, India (Patient and Visitor Experience)
• Roland Liew, Head of Digital Transformation, IHH Healthcare, Singapore (Digital Health)
• Joyce Nazario, Head, Patient Experience Excellence, Metro Pacific Health, Philippines (Patient and Visitor Experience)
• Leontius Adhika Pradhana, Digital Lead, PT Pertamina Bina Medika IHC, Indonesia (Digital Health)
• Jittima Manonai Bartlett, Assistant Director, Head of Patient Experience, Ramathibodi Hospital, Thailand (Patient and Visitor Experience)
• Lilian Yew, Chief Nurse, Raffles Hospital, Singapore (Nursing Care)
• Hermas Irawan, Head, Corporate Ancillary Medical Services, Eka Hospital, Indonesia (Allied Health)
• Pongsathorn Piebpien, Head of Health Analytics Team, Information Technology Department, Ramathibodi Hospital, Thailand (Digital Health)
• Albert Tan, Director, Tan Tock Seng Hospital, Singapore (Digital Health)
• Hanny Cahyadi, Head, Medical Support, National Hospital, Surabaya, Indonesia (Allied Health)
• Kwan Wei Jie, Head, Customer Experience Transformation, Thomson Medical Group, Singapore (Patient and Visitor Experience)

25 – 26 June 2024
Singapore
Planning, Designing & Developing Sustainable Healthcare Facilities in Asia

Asia has a diverse range of healthcare infrastructure – ranging from advanced hospitals and medical centers in urban areas to rural clinics and primary care facilities.
Many healthcare leaders in Asia are investing in expanding and upgrading healthcare facilities and infrastructure to meet the growing demand for services. At the
same time, many are looking beyond space constraints to leverage healthcare networks and the community to bridge the demand-supply gap.
With key focus around sustainability, patient-centric design, whole-of-hospital transformation and community health, healthcare leaders in Asia have vested
interest in planning, designing and developing sustainable healthcare facilities in the region.
Part of the Asia Healthcare Week, Health Facilities Asia is the premium conference bringing together Asia’s healthcare leaders in the planning, infrastructure,
development and projects teams to develop future-forward and sustainable healthcare facilities in the region.
Key Themes:
• Sustainable Healthcare Facilities & Infrastructure Projects in Asia
• Patient-Centric Refurbishments & Upgrades
• Smart Infrastructure Projects Driving Whole-of-Hospital Transformation
• Community Health & Networks at the Forefront of Infrastructure Projects
• Infrastructure & Build for Medical Tourism
• Next Generation Healthcare Workforce
Who is this for?

Chiefs, Directors, VP, Heads, Senior Leaders of:
Business/Corporate Department Heads Clinical Operations & Services
Strategy Nursing Medical
Planning Emergency Medical Services Clinical Services/Operations/Flow
Project Allied Health Patient
Infrastructure Oncology Home/Community Care
Development/Redevelopment …Etc

Conference Day One – Tuesday, 25 June 2024

08:00 Morning Refreshments & Registration
08:50 Welcome & Housekeeping Address
09:00 Opening Remarks by Chairperson
Sustainable Healthcare Facilities & Infrastructure Projects in Asia
09:10 HealthCity Novena: Building Connected Health Hubs in Asia to Deliver Integrated Services
HealthCity Novena is an upcoming dynamic healthcare precinct in Singapore and will include Tan Tock Seng Hospital, Dover Park Hospice, Ren Ci
Hospital, the National Skin Centre, the National Neuroscience Institute and the Lee Kong Chian School of Medicine. Chee Chuen heads Phase 2 of
the project and will share more about the future plans of the project and share best practices and challenges involved in the implementation
process.
• Overview of integrated health hub planning and design
• Analysis of the best practices and strategies for connectivity and seamless delivery of healthcare services
• Addressing regulatory and policy factors and considerations when embarking on a health hub project
Chan Chee Chuen, Director, Development Office, Tan Tock Seng Hospital, Singapore
09:40 Industry Thought Leadership
10:10 Keynote Panel Discussion
Driving Sustainable Initiatives for Asia’s Healthcare Facilities, Infrastructure and Projects
• Reviewing future healthcare projects and developments in the region to navigate the strained healthcare system
• Analysing emerging trends and developments in technology, green healthcare and quality standards
• Navigating challenges in pushing forward sustainability practices in healthcare projects
Panellists:
Asec. Charade B. Mercado-Grande, Assistant Secretary of Health, Health Facility and Patient Support Team, Department of Health, Philippines
10:50 Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the event! During this session, you will have the
opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the event.
11:10 Morning Break & Refreshments
11:40 Incorporating Sustainable Practices to Reduce Environmental Footprint of Healthcare Facilities
Siloam Hospitals network consist of 36 hospitals and Eric oversees the group’s hospital facilities. He will be sharing insights on how the group is
ultilising alternative technologies to optimize energy usage and their sustainable medical waste management strategy which has led to a 20%
reduction in medical waste generation across the group.
• Exploring sustainable building design, materials and construction practices
• Optimising energy usage and reducing healthcare facility operational costs
• Minimising medical waste generation and improving waste management within healthcare facilities
Eric Hilman, Integrated Facility Management and Safety Senior General Manager, Siloam Hospitals, Indonesia
12:10 Building Resilience: Optimising Health Facilities for Infection Control
• Discussing the evolving landscape of healthcare-associated infections (HAIs), especially with lessons from COVID-19
• Exploring best practices for designing and maintaining infrastructure in healthcare facilities to manage HAI risk
• Fostering collaboration and knowledge sharing among stakeholders
12:40 Networking Lunch Break
Patient-Centric Refurbishments & Upgrades
Adapting Healthcare Facilities to Evolving Patient Needs: A Holistic Approach to Refurbishment and Upgrading
RS Premier Jatinegara Hospital is one of the leading private hospitals in East Jakarta and Susan will be sharing insights on upgrading and
implementing technologies such as teleconsulting and chatbots within operational processes to provide seamless patient-centric care.
13:40 • Exploring how evolving patient preferences and expectations have shaped necessary facility upgrades
• Identifying key touchpoints through patient journey mapping when embarking on refurbishment projects
• Reimagining patient-centric healthcare infrastructure and environment
Susan Ananda, Chief Executive Officer, RS Premier Jatinegara Hospital, Indonesia
Child-Friendly Healing Environments: A Patient-Centric Approach for Paediatric Healthcare Facilities
• Discussing the critical role of healthcare infrastructure in creating medical environments promoting comfort, safety, and well-being for young
patients
14:10 • Discussing the importance of integrating age-appropriate play areas and educational spaces within healthcare facilities to support the
developmental needs of children
• Exploring how healthcare infrastructure can be equipped to seamlessly integrate technology to navigate young patients’ needs
Chan Yoke Hwee, Chairman Medical Board, KK Women’s and Children’s Hospital, Singapore
Panel Discussion
Developing Tomorrow's Healthcare Spaces with Patient-Centric Design
14:40 • Exploring design concepts that prioritise patient well-being, comfort, and accessibility in healthcare spaces
• Discussing successful models of collaboration between stakeholders to ensure that the needs of the patients are met
• Examining the role of technology in fostering patient engagement, empowerment, and efficient healthcare delivery
15:20 Afternoon Break & Refreshments
Patient-Centred Design & Build: Harnessing the Role of Patient-Centered Design Principles in Creating Facilities that Matter
• Shifting from traditional hospital layouts to patient-focused designs that prioritize comfort, privacy, and healing
15:50
• Creating spaces that promote patient autonomy, communication, and engagement in their care
• Assessing and continuously improving on patient-centered design of healthcare facilities
Modernising Healthcare Facilities: Designing Digitally-Connected Healthcare Facilities and Ecosystems
16:20
• Integrating cutting-edge technologies seamlessly to uplift healthcare facilities and patient care

• Fostering harmonious integration of technology into healthcare settings for improved efficiency and accessibility
• Transforming healthcare facilities into smart, efficient, and patient-centric environments
Hoo Ling Lee, Chief Executive Officer, Gleneagles Kuala Lumpur, Malaysia
Creating a Child-Friendly Healing Ecosystem: A Patient-Centric Approach in Refurbishment of Parkway East’s Paediatric Healthcare Facilities
Gui Rong will be sharing on Parkway East Hospital’s refurbishment of their paediatric wards and the new extension of a children’s wing for the A&E
centre. He will discuss the design principles of creating family-friendly ward spaces and interactive play areas for enhanced patient experience,
share key challenges and solutions during the implementation process and how the new facilities will boost operational processes in their
paediatric services.
16:50 • Discussing the design principles of creating wards that provide comfort and support well-being for young patients and their caregivers
• Looking at the importance of integrating age-appropriate play areas and educational spaces within healthcare facilities to support the
developmental needs of children
• Sharing key challenges and solutions of the refurbishment process
Yang Gui Rong, Director of Operations, Parkway East Hospital, Head of Parkway Emergency and Ambulance, Singapore
Fireside Chat
Leveraging Public-Private Partnerships (PPP) for Resilient Healthcare Infrastructure Projects
• Harnessing the potential of public-private partnerships to enhance healthcare infrastructure and services
17:20 • Navigating roadblocks and challenges in developing successful partnerships
• Discussing successful PPP models used in healthcare facility development and upgrades
Atika Azura, Deputy Director (Medical), Tunku Azizah Hospital, Malaysia

18:00 Chairperson’s Closing Remarks and End of Conference Day 1

Conference Day Two – Wednesday, 26 June 2024

08:00 Morning Refreshments & Registration
09:00 Opening Remarks by Conference Chairperson
Smart Infrastructure Projects Driving Whole-of-Hospital Transformation
09:10 Scaling Healthcare Infrastructure and Services with Digital Innovation: Best Practices for Effective Implementation
The Medical City runs a healthcare network comprising of 5 hospitals and 55 clinics in Philippines. Nelson will be sharing how he’s scaling and
implementing digital transformation initiatives across the whole hospital network.
• Developing a comprehensive digital strategy and roadmap for cohesive and effective implementation across the whole hospital network
• Selecting and implementing robust and user-friendly digital solutions for seamless service expansion
• Utilising strong change management approaches and training to promote greater user adoption
Nelson Tiongson, Chief Informatics and Technology Officer, The Medical City, Philippines
10:10 Enhancing Whole-of-Hospital Operational Efficiency with Smart Technology & Infrastructure
Thomson Hospital Group Malaysia is one of the fastest-growing healthcare groups in Malaysia with the expansion of its flagship hospital and a
new integrated medical hub in the works. G. Saravanan will share how he’s harmonising digital systems across the group to ensure seamless
healthcare experiences and utilising technology to extend extending patient care beyond hospital walls.
• Analysis and selection of strategic digital health solutions for optimal results and outcomes
• Discuss the implementation of machine learning and artificial intelligence in harnessing data analytics for informed decision-making
• Empowering the healthcare workforce to embrace technology through change management
G. Saravanan, Group Chief Information Technology Officer, Thomson Hospital Group, Malaysia
10:40 Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the event! During this session, you will have the
opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the event.
11:00 Morning Break & Refreshments
Community Health & Networks at the Forefront of Infrastructure Projects
11:30 Designing Future-Forward Outpatient Facilities to Support Community-Based Care
• Examination of key considerations in healthcare offerings that support community-based care
• Exploration of various design elements and features that enhance patient-centric healthcare delivery
• Analysis of the integration of innovative technologies into infrastructure and facility design
12:00 Developing a Seamless Digital Infrastructure and ecosystem to Support Community-Centered Preventative Health
Apollo Hospitals is the largest hospital chain in India, with a network of 71 owned and managed hospitals. Faced with space constraints, Santosh
will be sharing about Apollo’s focus on initiatives to promote preventative and home-based healthcare for the community.
• Exploring the use of technology in driving personalised preventative programs for the community
• Leveraging telemedicine solutions to extend healthcare services to remote and underserved communities
• Creating an integrated network to foster community engagement and empower patients

Santosh Marathe, Regional Chief Executive Officer, Western Region, Apollo Hospitals, India
12:30 Expanding Healthcare Services Beyond Physical Spaces: Delivering Affordable and Inclusive Healthcare Across Networks
Fullerton Health owns and operates an extensive network of healthcare facilities across 9 markets in Asia. Ethan leads clinical strategy and
partnerships for their Singapore market. He will be sharing Fullerton Health’s strategy to optimize healthcare accessibility and deliver affordable
preventative healthcare services for the community.
• Exploring successful community care models and strategies that promote cost control while maintaining high-quality, inclusive healthcare
services
• Discuss the role and impact of community-based health promotion and disease prevention programmes
• Demonstrating the use of digital technologies to streamline healthcare delivery and improve accessibility
Ethan Lim, Medical Director, Head, Clinical Strategy & Partnerships, Fullerton Health, Singapore
13:00 Networking Lunch Break
Infrastructure & Build for Medical Tourism
Building Bumrungrad International Hospital’s First Campus and Advanced Diagnostic Centre in Phuket
Bumrungrad International is Thailand’s leading private healthcare provider and is expanding its world-class medical services to Phuket, one of the
top world destinations for wellness and healthcare. David will be sharing the infrastructure design of the state-of-the-art hospital focused on
medical tourism and key critical factors to attract high-value patients to develop a thriving and successful medical tourism project.
14:00
• Designing and building a brand-new hospital with medical tourism at the heart of operations
• Implementing high standards of medical care and service to attract high-value patients
• Creating integrated medical tourism clusters to offer a “one-stop” comprehensive service for patients
David Boucher, Chief Executive Officer, Bumrungrad International Hospital Phuket, Thailand
Panel Discussion
Developing Healthcare Infrastructure for Medical Tourism Growth in Asia
• Examine innovative infrastructure design strategies to create healthcare environments that meet the diverse needs of medical tourists
• Exploring the fusion of cultural and medical tourism to offer holistic care and transformative experiences
14:30 • Examine collaborative efforts to create sustainable growth and global partnerships
Panellists:
Dato' Akmal Arief Mohamed Fauzi, Deputy Chief Executive Officer, Institut Jantung Negara, Malaysia
Ben Widjaja, President Director, Mandaya Hospital Group, Indonesia
15:10 Afternoon Break & Refreshments
Next Generation Healthcare Workforce
Developing the Future Healthcare Workforce
15:40
• Exploring strategies for attracting and retaining healthcare professionals

• Fostering a culture of open communication and collaboration between teams and stakeholders
• Discussion of strategies for effectively leveraging digital tools and technologies to empower healthcare professionals
Panel Discussion
Preparing for the Future of Healthcare Workforce
• Examination of the impact of emerging technologies on the healthcare workforce
• Analysis of the skills and competencies required for the next generation of healthcare professionals
16:10 • Exploration of strategies for training and developing healthcare professionals for the future of healthcare
Panellists:
Jim Gu, Chief Operating Officer, Vanguard Healthcare, Singapore
Sandra Koh, Chief Operating Officer, Changi General Hospital, Singapore
17:00 Chairperson’s Closing Remarks and End of Conference

Tuesday, 25 June 2024

Singapore
Leveraging Technology to Enhance Healthcare Services and Delivery

High mobile phone adoption rate, demand for improved healthcare services at a channel of choice and the critical need to enhance accessibility and reachability
of healthcare services have all contributed to the rising importance of Digital Health in Asia. It is estimated that the digital health industry will reach close to
USD$50-million by 2025, with telemedicine, remote monitoring, mobile health applications, health data analytics and AI fronting this advancement.
While healthcare leaders recognise the importance of leveraging digital health tools, challenges loom large with regulations, privacy concerns and of course legacy
infrastructure and systems.
A part of Asia Healthcare Week, Digital Health 2024 will bring together Technology, Digital and Medical Information leaders within the industry to explore best
practices in leveraging technology to enhance healthcare services and delivery.
Key Themes:
• Sustainable Digital Health Ecosystems in Asia
• AI and Machine Learning in Healthcare
• The Role of Wearables, Remote Monitoring and More
• Big Data & Analytics Unlocking Insights in Healthcare
Who Will Attend:

Industry Focus Job Functions
• Public & Private Hospitals Directors, Heads, Managers of:
• Primary Healthcare Services • Digital/IT Systems
• Nursing & Allied Health Professionals • Telehealth
• Retail & Consumer Health • Medical
• Pharmaceutical • Medical Information
• Government Agencies / Public Sector • Digital Transformation
• Healthcare Solution Providers • Innovation


09:30 Registration
10:35 Chairperson Opening Address
Case Study: PT Pertamina Bina Medika IHC
Building a Digital Ecosystem for the IHC Hospital Network
Pertamina Bina Medika IHC owns and operates a network of 37 hospitals across Indonesia. Leontius will share how he is streamlining and
standardising digital platforms across all hospitals for seamless interoperability and efficient data exchange to optimise healthcare operations.
10:40
• Unify and refresh digital platforms across the network for seamless interoperability
• Leveraging standardised digital formats to facilitate efficient data exchange
• Key challenges and success factors in implementation and rollout
Leontius Adhika Pradhana, Digital Lead, PT Pertamina Bina Medika IHC, Indonesia
Innovations in Telemedicine and Home-Based Care to Support Community Health
Dr. Eric Chiam established the first clinic in 2001 and grew Minmed Group to be the fourth-largest primary care clinic chain in Singapore. He will be
sharing how innovative technologies in telemedicine have been used to enhance home-based care and support community health.
11:40 • Explore how telemedicine and other innovative technologies can be used to enhance home-based care
• Discuss case studies of successful telemedicine programmes
• Examine barriers and challenges of using telemedicine in home-based care
Eric Chiam, CEO and Founder, Minmed Group, Singapore
12:10 Networking Break
Data Analytics in Healthcare: Unlocking Insights for Better Flow of Patient
• Overview of big data analytics in healthcare and its potential for improving patient care in Asia
12:40
• Case study sharing of how TTSH Command Centre optimizes hospital efficiency, and leverages on data to monitor and manage patient flow
Albert Tan, Director, Tan Tock Seng Hospital, Singapore
Panel Discussion
Driving Digital Transformation to Build Resilient Healthcare Systems
• Implementing a strategic roadmap for adopting innovative digital technologies to enhance healthcare resilience
• Empowering healthcare professionals and organizations with the necessary skills and tools to navigate the digital transformation journey
13:10
• Cultivating a culture of continuous improvement and collaboration to drive successful digital transformation in healthcare systems
Panellists:
Roland Liew, Head of Digital Transformation, IHH Healthcare, Singapore
Gunnaphon Anamnart, Chief Academic Officer and Chief, Wellness Centre, Bangkok Hospital Rayong, Thailand

14:20 Case Study on Ramathibodi Hospital

The Role of Digital Health in Delivering a Seamless Outpatient Journey
Pongsathorn will share how Ramathibodi Hospital is leveraging technology to deliver outpatient services to hard-to-reach patients through
collaboration with retailers.
• Exploring the use of digital health technologies to deliver outpatient services to hard-to-reach patients
• Collaborating with retailers to expand healthcare services network
• Discussing the challenges and opportunities in the implementation process
Pongsathorn Piebpien, Head of Health Analytics Team, Information Technology Department, Ramathibodi Hospital, Thailand
14:50 Leveraging Mixed Reality (MR) Technologies for Better Health Outcomes
• Overview of Mixed Reality and its applications in healthcare
• Strategies for integrating MR technologies and implementation in healthcare settings for operational excellence
• Utilising MR technology to enable precision care approaches for better clinical outcomes
Yujia Gao, Assistant Group Chief Technology Officer, National University Health System, Singapore
15:20 Panel Discussion
Empowering Patients for Self-Care: Wearable Technology and Remote Patient Monitoring
• The role of wearables and remote monitoring devices in promoting patient engagement and self-care
• Advances in wearable technology for disease management and wellness tracking
• Challenges and opportunities in integrating wearable devices into healthcare systems in Asia
Panellists:
Loh Yong Joo, Clinical Head, TTSH Rehabilitation Centre and Director of Clinical Innovation, TTSH Clinical Research & Innovation Office, Tan Tock
Seng Hospital, Singapore
16:00 Chairperson Closing Remarks & End of Session


Singapore
Empowering Nursing Professionals to Enhance Patient Care Quality

In Asia, the demand for nursing professionals is expected to grow rapidly, with Asian Development Bank estimating that the region will need an additional 12.9
million healthcare workers by 2030 to meet the growing demand for healthcare services.
Nursing professionals play a crucial role in the healthcare system of Asia, especially in addressing the burden of non-communicable diseases (NCDs) in Asia.
According to the World Health Organisation, NCDs account for over 70% of deaths in the region, further highlighting the critical role of nursing and allied health
professionals in managing and preventing these conditions.
A part of Asia Healthcare Week, Nursing Care 2024 will bring together Nursing leaders along with Patient Services, Clinical Operations and Medical Services leaders
to explore best practices and projects for supporting these professionals in delivering a better quality of healthcare for patients across the region.
Key Themes:
• Innovations in Nursing Practices in Asia
• Leveraging Technology to Enhance Nursing Care in Asia
• Building Resilience and Wellbeing in the Nursing Workforce
• Nursing Care Practices in Aging and Palliative Care in Asia
Who Will Attend:

• Primary Healthcare Services • Nursing
• Nursing & Allied Health Professionals • Allied Health Professionals
• Retail & Consumer Health • Patient Experience
• Pharmaceutical • Patient Care
• Government Agencies / Public Sector • Patient Services
• Healthcare Solution Providers • Patient Operations
• Clinical Operations
• Clinical Services

09:30 Registration
Panel Discussion
Addressing the Growing Demand for Nursing Professionals in Asia
10:40 • Best practices in recruitment and retention of nursing professionals
• Promoting diversity and inclusivity in the nursing workforce
• International recruitment and deployment of nursing professionals
Innovative Technologies to Enhance Nursing Best Practices in Asia
• The role of technology in supporting nursing care and practices
11:50 • Best practices in implementing technology and tools for nursing care
• Examine the role of technology in enhancing nurse education, training, and collaboration
Lilian Yew, Chief Nurse, Raffles Hospital, Singapore
Community Nursing: Bridging the Gap and Ensuring Continuity of Care
• The role of community nurses in promoting health literacy and preventive care education in the community
12:50
• Strategies for upskilling nurses to cope with complex healthcare needs in community settings
• Foster partnerships with local organizations, community leaders, and healthcare providers to establish a seamless healthcare network
Panel Discussion
Revolutionising Nursing in Asia: Strategies for Excellence and Innovation
• Adapting and aligning curriculum to latest healthcare trends
13:20 • Discussing the importance of collaboration among healthcare disciplines and teams
• Exploring strategies to promote continuous learning and professional development
Panellists:
Paulami Choudhary, Nursing Head, Oncology and Clinical Training, Apollo Multispeciality Hospitals, India
Nursing Care in Aging and Palliative Care in Asia
• Addressing the healthcare needs of an aging population through nursing practices
14:30
• Advancements in palliative care and the role of nursing professionals
• Addressing the ethical and cultural considerations in end-of-life care through nursing practices
Utilising Emerging Technologies in Nursing Care for Personalised Patient Care
15:00
• Exploring robotics in nursing: Applications and implications
• Using predictive analytics to forecast patient conditions and intervene proactively

• Telehealth and remote patient monitoring for continuous monitoring outside traditional healthcare settings
Building Resilience and Wellbeing in the Nursing Workforce
• Strategies to address burnout and improve mental health among nursing professionals
15:30
• Promoting work-life balance and job satisfaction in healthcare settings
• Developing supportive and inclusive work environments for nursing professionals

Wednesday, 26 June 2024

Singapore
Patient-Centric Care to Improve Patient Satisfaction and Outcomes

Patient & Visitor Experience is a critical aspect of healthcare in Asia, as it has a significant impact on healthcare outcomes, patient satisfaction, and the overall
quality of healthcare delivery. However, reports have shown that more than 60% of patients in Asia do not feel satisfied with their experience in the region’s
healthcare system.
Alongside the demand for higher-quality care, greater convenience and a more personalised healthcare experience, the rise of digital health technologies has also
increased patients' expectations for seamless and connected healthcare experiences.
As part of Asia Healthcare Week, Patient & Visitor Experience 2024 will gather leaders responsible for Patient Experience, Services, Operations, Care, Clinical
Operations and Visitor Services from Asia’s healthcare services industry to explore best practices in patient-centric care to improve patient satisfaction and
outcomes.
Key Themes:
• Empowering Patients in their Healthcare Journey
• Patient-Centered Care and Clinical Operations
• The Role of Digital Health in Enhancing Patient Experience
• Measuring and Improving Patient Experience
Who Will Attend:

• Primary Healthcare Services • Patient Experience
• Nursing & Allied Health Professionals • Patient Care
• Retail & Consumer Health • Patient Services
• Pharmaceutical • Patient Operations
• Government Agencies / Public Sector • Clinical Operations
• Healthcare Solution Providers • Clinical Services


09:30 Registration
Case Study on United Family Healthcare
Achieving Balance in Patient-Centred Care and Operational Efficiency
United Family Healthcare (UFH) is a private international healthcare network in China with seven private hospitals and 18 affiliated ambulatory
clinics. Miriam heads patient services and relations on a group level and will be sharing how she’s elevating the patient experience by optimizing
10:40 workflow processes without losing the premium, personalised level of service that UFH is known for.
• Identifying bottlenecks and inefficiencies in patient flow processes to optimise resource allocation
• Utilising technology to enhance patient experience without compromising efficiency
• Showcasing successful implementation of patient-centered strategies, tools, and frameworks to improve outcomes and operational processes
Miriam Brofman, Director, Patient Services and Relations, United Family Healthcare, China
Fireside Chat
Continuity of Care: Achieving Seamless Transition from Primary Care to Home and Community-Based Healthcare
• Identifying potential gaps and challenges in the care continuum and transition
11:40 • Developing and integrating community-based resources to support caregivers and patients in their home environment
• Enhancing care coordination and communication between primary care providers, caregivers and community-based healthcare services
Cheung Siew Li, Group Patient Officer, National University Healthcare System (NUHS), Singapore
Warren Ong, Head of Health Services, SingLife, Singapore
Case Study on Woodlands Multispecialty Hospital
Elevating Patient Experience: Harnessing Digital Tools and Patient Feedback for Quality Healthcare
Arindam will offer insights into Woodlands Multispeciality Hospital’s strategy to take patient feedback and translate it into operational processes
to drive patient experience excellence.
12:20
• Understanding the importance of patient feedback and engagement in improving patient experience
• Leveraging on digitalisation for conducting patient satisfaction surveys
• Analysing patient feedback data to drive quality improvement initiatives on floor
Arindam Dey Sarkar, DGM - Service Excellence and Hospitality, Woodlands Multispecialty Hospital, India
Case Study on Metro Pacific Health
Navigating Patient Flow Challenges for Better Operational Efficiency
13:20 Metro Pacific Health runs a network of 21 hospitals and Joyce heads the patient experience across the network. She will be sharing on how she is
optimising patient flow through patient journey mapping and streamlining work processes to reduce delays allowing for better operational
efficiency.
• Identifying bottlenecks and inefficiencies in patient flow processes to optimize resource allocation
• Implementing innovative patient scheduling strategies to reduce wait times and enhance throughput
• Promoting interdisciplinary collaboration and communication to coordinate patient care and reduce delays in the patient flow process
Joyce Nazario, Head, Patient Experience Excellence, Metro Pacific Health, Philippines
Case Study on Ramathibodi Hospital
Measuring and Improving Patient Experience
• Exploration of methods for measuring patient experience
13:50
• Discussion of strategies for improving patient experience, including patient feedback, communication, and staff training
• Analysis of case studies of successful patient experience improvement initiatives in Asia
Jittima Manonai Bartlett, Assistant Director, Head of Patient Experience, Ramathibodi Hospital, Thailand
14:50 Case Study on The Medical City South Luzon
Partnering with Corporate Stakeholders to Deliver Healthcare Services To The Doorstep
Norman will share how The Medical City, South Luzon is elevating the patient experience through by offering another mode of healthcare through
their mobile health services project of offering preventative and specialised healthcare services to the doorstep of their customers.
• Overview of the mobile health services project
• Exploring the collaborations and technological solutions that powered the project
• Discussing challenges and opportunities in project implementation
Norman Manlapaz, Chief Medical Officer, The Medical City, South Luzon
15:20 Enhancing Patient and Visitor Experience Through Effective Patient and Visitor Engagement
• Establishing accessible channels for patients and visitors to provide feedback during their experience
• Developing tailored communication strategies that cater to individual patient and visitor preferences
• Utilising technology-driven solutions to ensure seamless patient and visitor experience
15:50 Panel Discussion
Innovations in Patient-Centric Healthcare: Enhancing the Patient Experience in Asia
• Discussing effective patient engagement strategies to involve patients in their own care
• Examine the role of technology to streamline patient care and enhance overall satisfaction
• Exploring staff education initiatives that prioritise the human connection for effective patient-centered communication
Panellists:
Kwan Wei Jie, Head, Customer Experience Transformation, Thomson Medical Group, Singapore


Singapore
Developing Allied Health Professionals to Provide Patient-Centric Holistic Care

Allied health professionals play a vital role in the healthcare system working alongside doctors and nurses to provide quality healthcare. However, in Asia, the
demand for allied health professionals is rapidly increasing due to factors such as an ageing population and the growing prevalence of chronic diseases.
Additionally, the allied health workforce is also becoming increasingly diverse and specialized, where the number of allied health professions in Asia has doubled
in the last 30 years, with new professions emerging to meet the growing and complex healthcare needs of the community, which requires additional knowledge
and skillsets.
A part of Asia Healthcare Week, Allied Health 2024 will bring together Allied Healthcare leaders along with Nursing, Clinical Operations and Patient Services
leaders to explore best practices and projects for supporting these professionals in providing patient-centric holistic care for patients across the region.
Key Themes:
• Leveraging Technology to Streamline Allied Health Operations
• Ensuring Quality and Safety in Allied Health Practices in Asia
• Innovative Approaches to Elevating Allied Health Education in Asia
• Transforming Allied Healthcare Delivery with Digital Health
Who Will Attend:

• Primary Healthcare Services • Allied Health Professionals
• Nursing & Allied Health Professionals • Nursing
• Retail & Consumer Health • Patient Experience
• Pharmaceutical • Patient Care
• Government Agencies / Public Sector • Patient Services
• Healthcare Solution Providers • Patient Operations
• Clinical Operations
• Clinical Services
09:30 Registration
Panel Discussion
The Future of Allied Health in Asia: Challenges and Opportunities
• Exploring the expanded role of allied health professionals in meeting the complex healthcare needs of the community
10:40
• Navigating the shortage of allied health professionals in the workforce
• Exploring the impact of new technologies on the allied health workforce
Eric Ho, Director, Allied Health and Director, Regional Health Office, Woodlands Health, Singapore
Leveraging Technology to Streamline Allied Health Operations
James will offer insights on how Thomson Hospital Kota Damansara is using technology to replace non-clinical tasks and track patient touchpoints
to improve operational efficiency.
11:50 • Using automation to replace non-clinical tasks to improve operational efficiency
• Tracking patient touchpoints with technology to forward plan for workforce needs
• Discuss key challenges and solutions in the implementation process
James Chong, Director of Allied Health, Thomson Hospital Kota Damansara, Malaysia
Ensuring Quality and Safety in Allied Health Practices in Asia
• Best practices in quality improvement in allied health practices
12:50 • Addressing patient safety issues allied health practices
• Advancing patient-centered care through quality and safety initiatives
Hanny Cahyadi, Head, Medical Support, National Hospital, Surabaya, Indonesia
Panel Discussion
Innovative Approaches to Elevating Allied Health Education in Asia
13:20 • Standardising allied health education across borders
• Competency-based training for diverse healthcare settings
• International collaborations in allied health research and best practices
Creating a Supportive and Thriving Workforce: Career Development and Wellbeing in Allied Health
14:30
• Implementing career pathways and development programmes in the allied health sector
• Promoting wellbeing and self-care initiatives for allied health professionals

• Strategies to establish support networks that promote inclusivity and diversity in the workplace
Utilising Interdisciplinary Care Models in Allied Healthcare Delivery
• Challenges and benefits of implementing interdisciplinary care models in patient care plans
15:00
• Encouraging collaboration between teams to develop comprehensive integrated care plans
• Implementing shared assessment tools and protocols for integrated patient monitoring and review
Transforming Allied Healthcare Delivery with Digital Health
• Telehealth and its impact on allied health services
15:30 • Mobile applications for patient engagement and monitoring
• Data analytics in optimizing allied health interventions
Hermas Irawan, Head, Corporate Ancillary Medical Services, Eka Hospital, Indonesia

Asia Healthcare Week 2024 - Preliminary Combined Agenda (Main Stage &amp; Theatres)

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Asia Healthcare Week 2024 - Preliminary Combined Agenda (Main Stage &amp; Theatres)

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Increasing the Capacity and Scope of Healthcare Services in Asia

Private & Confidential

Planning, Designing & Developing Sustainable Healthcare Facilities in Asia

Who is this for?

Private & Confidential

Conference Day One – Tuesday, 25 June 2024

Private & Confidential

Atika Azura, Deputy Director (Medical), Tunku Azizah Hospital, Malaysia

Private & Confidential

Conference Day Two – Wednesday, 26 June 2024

• Creating an integrated network to foster community engagement and empower patients

Private & Confidential

Private & Confidential

Tuesday, 25 June 2024

Leveraging Technology to Enhance Healthcare Services and Delivery

Who Will Attend:

Private & Confidential

Tuesday, 25 June 2024

Private & Confidential

14:20 Case Study on Ramathibodi Hospital

Private & Confidential

Tuesday, 25 June 2024

Empowering Nursing Professionals to Enhance Patient Care Quality

Who Will Attend:

Tuesday, 25 June 2024

• Using predictive analytics to forecast patient conditions and intervene proactively

Private & Confidential

Wednesday, 26 June 2024

Patient-Centric Care to Improve Patient Satisfaction and Outcomes

Who Will Attend:

Private & Confidential

Wednesday, 26 June 2024

Private & Confidential

Wednesday, 26 June 2024

Developing Allied Health Professionals to Provide Patient-Centric Holistic Care

Who Will Attend:

• Promoting wellbeing and self-care initiatives for allied health professionals

Private & Confidential

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Asia Healthcare Week 2024 - Preliminary Combined Agenda (Main Stage & Theatres)

Asia Healthcare Week 2024 - Preliminary Combined Agenda (Main Stage & Theatres)