Personal Information: Instruction: Please provide the answers needed in each

item by filling out the spaces provided for.

Survey Questionnaire: Name (Optional): ___________________
Instruction: Listed below is a series of statements that represent feelings that
individuals might have about the Lupon Tagapamayapa. With respect to your
personal observations, please indicate the degree of your agreement or
disagreement with each statement by checking a number from 1 to 6 using the
scale below.

4– Strongly agree 3– Agree 2 – Disagree 1 – Never

Decision Making Quality Scale

Indicators No Statements 4 3 2 1
.

1. Have a Systematic, structured approach to aid decision making

(consistent, predictable and timely).
2. Assign clear roles and responsibilities (decision makers,advisors,
Structure and information providers).
Approach
3. The organization of lupong tagapamayapa can met the importance
to the society.
4. Regular decision strategy based on facts.
5. Protect the public interest.
1. Assign values and relative importance to decision criteria.
2. Evaluate both internal and external influence/biases.
Evaluation
3. Examine alternative solutions.
4. Consider uncertainty.
5. Re-evaluate as new information becomes available.

Impact 1. Perform impact analysis of the decision.

2. Decision making may influence to arise various impact.

3. Experience can emerge the positive and negative effects.

4. Acting fairly and justly in accordance with law.
5. High levels of work performance and service.

Transparency 1. Ensure transparency and provide a record trail.

and
Communication 2. Actual objective can resolve dispute.
3. Fairness may lead to a real settlement.
4. Inapproapriate procedure may result disputes.
5. Make a good decision in both parties.
 Instruction: Listed below is a series of statements that represent feelings that
individuals might have about the Lupon Tagapamayapa. With respect to your
personal observations, please indicate the frequency of use with each statement
by checking a number from 1 to 6 using the scale below.

4- Always 3- Often time 2- Sometime 1- Never

Effectiveness of Lupong Tagapamayapa Scale

Indicators No. Statements 4 3 2 1

The Lupong Members know their duties and
1.
Conciliation efforts to responsibilities.
reconcile parties The Lupong Members attend regular meetings and
2.
hearings.
Lupong Members explained the extent of power and
3.
process.
4. I was entertain with my complaint and/or counterclaim.
I was interview and interrogated for the fact of the
5.
case.
Issuance of Certificate 1. The office of the Lupong Tagapamayapa is accessible.
to File Action
2. Issue certificate to file action when conciliation is not
successful.
3. Issue summon between two disputing people or
groups.
4. The negotiator between the two parties must provide
the time and place.
5. the conciliator and parties must receive authenticated
settlement agreement
Enforcement 1. The Lupong members strictly implement the conditions
of Rules laid for reconciliation.
2. The Lupong members are fair and just.
3. Need to follow the rules to achieve effective
conciliation.
4. Review cases to resolve conflicts harmoniously.

5. Procedural policy in exercise of its powers and duties.

Proper Application of 1. Law and rules of conciliation process are compulsory

the Legal Procedures for both parties.
2. I am advise on the proper procedures.
3. Lupong Members drafted a written complaint and/or
counter claim for filing
4. I receive a summon and/or notice of hearing.
5. The Lupong member gave recommendations and
necessary conditions.