Letters of Complaint

Points to remember:
1) Explain the nature of complaint clearly.
2) Explain your dissatisfaction.
3) Give previous reference.
4) Place a date of purchase and bill number.
5) Be polite but assertive while addressing the complaint.

Example 1. Nitin of Delhi has purchased a frost-free Samsung Refrigerator of 295L from Lifestyle
Electronics, Civil Lines, Delhi. After a month of purchase, the freezing section of the refrigerator has
failed to function. Write a letter to the Sales Manager complaining about it and requesting for the
piece to be replaced since there is two years warranty. (120-150 words)
Flat No. 25
Arjun Apartments
Sector-10
Delhi-110085

15 March 2023

The Sales Manager

Lifestyle Electronics
Civil Lines
Delhi-110045

Subject: Replacement of 295L Samsung Refrigerator

Sir/Ma’am

I purchased a frost-free Samsung Refrigerator of 295L from your store about a month back. The
receipt no. is CL1256 dated 10 February 2023. You provided us a 2-year warranty vide letter no.
X1234 against any technical fault.

Having used it since then, we have now found that the freezing section of the refrigerator is not
working properly. I am unable to get even a single eatable fresh when kept in it. Due to this problem,
we are unable to get any ice cubes for our consumption. The summer season is in full swing and we
are facing great inconvenience due to this defect in the refrigerator.
Under these circumstances, it is requested that the defective refrigerator may please be replaced at the
earliest in order to stop further inconvenience. It will be appreciated if the new set is installed after
proper testing.
Thanking you

Yours sincerely
(Signature)
Nitin Sharma
Example 2. You are Sachin/Shivani of D.A.V. School, Delhi. Write a letter to the Police
Commissioner complaining against the miscreant activities outside the school and the shops selling
tobacco, etc. Describe the negative influences of these acts on the children. (120-150 words)
D.A.V. School
Vikaspuri
Delhi-110072

16 March 2023

The Police Commissioner

I.P. Estate
Delhi-110002

Subject: Miscreant activities outside the school

Sir/Ma’am

I am a student of class X of D.A.V. School, Vikaspuri. I am writing this letter to bring to your notice
the unruly activities of the miscreants around the premises of our school.
They have made our life miserable. Some people have opened shops just outside the school. They sell
cigarettes, tobacco, etc. though it is against the law. These shops are often visited by the goons and
ruffians of the surrounding areas. Some are always on the lookout to snatch watches, chains. Mobiles,
etc. they misbehave with the kids and even beat the students. They also engage in a lot of arguments
with the teachers and the school staff if they intervene in any matter. We have complained to other
authorities but to no avail. In a nutshell, they are spoiling the school’s atmosphere and the children
are adversely affected. The school has already lodged a complaint to the police.
Therefore, we, the students of this school, have decided to approach you about these anti-social
activities. We hope you will pay immediate attention to this problem and do the needful to save us
from these goons.
Thanking you
Yours sincerely
(Signature)
Sachin/Shivani