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22 Dewsbury Rd Your account number
Romford 175864904
RM3 8DW
Customer Service
Go online:
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UK only call centres
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8am-8pm Mon-Fri,
8am-6pm Sat
0800 073 3000

30 October 2022

We've calculated your

usage accurately using
Your amended energy bill up-to-date meter
readings

Please pay
Your payment needs to reach us by
£123.28
11-November-2022

Including your discount of £10.00

EMERGENCIES
Smell Gas? Call National Grid: 0800 111 999
Powercuts. Your local electricity distributor is
Northern Powergrid: 0800 66 88 77

Is your energy tariff right for you?

We have a range of energy tariffs including price guarantee and standard tariffs, so there’s
something to meet everyone's needs. We also offer a range of ways to pay for your energy. To find
out more and make sure that you’re on the most suitable tariff for you, call us on
0800 197 4846 and see if we can save you money. Please have your up to date meter readings to
hand.

Questions?
Please have your account number handy when you call - it's at the top of the page. You may
prefer to call during our quieter times, between 12pm and 4pm Tuesday to Friday.

This is not a tax invoice

npower is a registered trademark and the trading name of Npower Limited (Registered No. 3653277) Npower Gas Limited (Registered No. 2999919) Registered in England and Wales
Registered Office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB
Any questions? Need extra help?
If you have any questions, get in touch with our Complaints If English isn't your first language, we can talk to
Customer Service team. Great Customer Service is at the heart of what you with the help of a translator - just let us
we do. If you're unhappy with our service, know.
Go online: npower.com/customerservices contact our Complaints Team so we can put the
matter right. You can register with our Warm Response
Call us: 0800 073 3000 Service, which entitles you to extra free
Or 0330 100 3000 from mobiles Call us:0800 316 9328 services, if you are:
Or 0330 100 8628 from mobiles • over 60, disabled or suffering from
Write to: Customer Service Go online: npower.com/customerservices long-term ill health;
npower
Write to: Complaints • blind or partially sighted; or
PO Box 109
npower
Peterlee • deaf or hard of hearing.
PO Box 121
SR8 9DD
Peterlee To register or find out more, get in touch in any
Problems paying? SR8 9DT of the following ways.
There are lots of ways we can help, so get in
touch as soon as possible. You can download a copy of our leaflet 'Putting Go online: npower.com/spreadingwarmth
things right' from our website or ask us to send
Moving home? Call us: 0808 172 6999
you a copy in the post.
Contact us and tell us the address you are Textphone: 0800 413 016
moving to and your meter readings for your If we haven't been able to put the matter right
Write to: Warm Response Service
current address. Do this at least two working within eight weeks or you have received our
npower
days before you move. Final Response letter, you can take your
PO Box 116
Go online: npower.com/movinghome complaint to the Ombudsman Services:Energy
Peterlee
by phoning 0330 440 1624 or via the website
Call us: 0800 316 8558 SR8 9DN
http://www.ombudsman-services.org/energy.ht
Or 0330 100 8658 from mobiles
ml Impartial advice
Your gas transporter
Your gas transporter is responsible for the The Citizens Advice consumer service provides
supply pipe to your property. To find out who free, confidential and impartial advice on
your gas transporter is, call our Customer consumer issues. Visit www.adviceguide.org.uk
Service Team. or call the Citizens Advice consumer helpline on
Gas problems or power loss 08454 04 05 06.
Your local electricity distribution company is Want to save energy?
responsible for the wires and cables that For free energy advice on using less energy in
connect your home to the national grid. If you your home, get in touch with our Energy
have a power cut you can find their details on Efficiency team.
the front of this bill, along with the number to
ring if you have a gas emergency. Go online: npower.com/savingenergy
Call us: 0800 02 22 20

What's a watt?
A kilowatt-hour (kWh or unit for short) is a
measure of energy used. It is equal to you:
We've done our best to keep your bill simple, but there are some technical terms that we • using a small fridge for 24 hours;
have to use. These are explained below in plain English. • cooking 20 microwave meals;
M number A unique number given to your gas supply. • using a dishwasher once at 55°C;
Supply number A unique number given to your electricity supply. • using a 60w standard light bulb for
approximately 16 hours; or
Meter number This is the serial number you'll see on your meter.
• using an equivalent low-energy bulb for
Calorific value The average amount of energy in gas. National Grid gives us a daily approximately 90 hours.
value and we work out an average for the period covered by your bill.
We quote energy prices as pence per kWh.
Correction factor The amount by which we adjust the amount of gas you've used to take
account of the season.
How we work out your bill
For most of our tariffs, you will pay a standing charge (pence per day) which How much gas have you used?
will cover the fixed costs we have to pay in supplying energy to you e.g. Your gas meter measures the gas you use in cubic metres
distribution and metering costs, and a single unit rate (pence per kWh used). (m³) or 100s of cubic feet. We convert this to kWh when we
work out your bill.
For some non-standard electricity tariffs you will pay for two units a day To convert a cubic-feet measurement into m³, we multiply it
throughout the year at the higher primary rate and then at a lower rate for the by 2.83. We multiply the m³ figure by the correction factor
remainder of electricity that you use. and then by the calorific value. Finally we divide the result by
3.6 to reach your kWh total.
For more details go online to npower.com/understandingprices or call
Customer Service.

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from sustainable
We may monitor and record calls for security, quality or training purposes. Ask your provider for the cost of calls to 0800 and 0330 numbers. sources.