Business Basics WORKBOOK

Basics Workbook David Grant and Robert McLarty OXFORDNEW EDITION, Business Basics Workbook David Grant and Robert McLarty OXFORD UNIVERSITY PRESSOXFORD Great Clarendon Stret, Oxford ox2 60F Oxford Univesity Press isa department of the University of Oxford Iefurthers the Unsersy'sobjcsive of exelence in research, sholasip, and education by publishing worldwide in Oxford New York ‘Auckland Bangkok Buenos Ares Cape Town Chena Dares Salaam Delhi Hong Kong Istanbul Karachi Kolkata Kuala Lumpur Madtid Melbourne Mexico City Mumbai Nairobi io Paulo Shanghal Taipet Tokyo Toronto oxfoxD and oxronp swtisw are registered trade marks of Osford University Press in the UK and in certain other countries (© Oxford University Press 2001 ‘The moralrightsof the author have been asserted Database right Oxford Univesity Press maker) Fire published 2001 soa an oot tng 2004 No unauthorized photocopying All rights reserved No part ofthis publication may be reproduced. ‘sored ina retrieval system, of transite in any form oe by any means, ‘without the prior permission in wring of Oxford University Pres ‘ras expressly permit hy law. or under tems agreed with he appropriate eptographics rights organization. Enquiries concerning reprdition ‘obtede the scope ofthe abore shoul! be sen tothe ELT Rights Department ‘Oxford University Press, a the adress above ‘You must not circulate this book in any other binding or cover and you mus impose this same condition on any acquirer ‘Any websites referred in this publication ae inthe public domain and ‘ther addreses ae provided by Oxford University Press fr information ony. (Oford University Press disclaims any responsibilty for the content san or9as73a09 Printed in China ‘The thas on pulser wou ie thank the flowing Jor te ae af phetgrahs:Asbus Industiep 15: America Online, Ie-(Ameriea Oaline, ‘AOL, and the AOL logo are registered trademarks of America Online. ne. in the United states and other counties) p50: Appe p31: BAA p 24 (RPM Photographicyike Hodgkinson) eilYoringer 12 imate airplane): [Birdseye p51; Corbis p 4 (Paul A. Souersjview of Toronto), p 1aKevin ‘Morris, p38 Owen Franken}: Daily Telegraph Abbie Tayler Smith) p70 ‘The Dorchester London p24: Fat Auto UK p8: Getty One Stone p12 (Hugh itonpDubai Rank Machine) p 29 Ary DiesendruckyBuenos Alte) 1p (Chris verardbrthday cake) (Myles/SEimaginalFsther Chests) {Steve Blypumpkin. p36 ohn Milariman at desk p39 (Nick Doldingiman ‘9n mobile phone. p34 (David Hanoveriman on computer, Hugo Boss AG Pt: Hutchison Library. Londen p 10 John Burbank p 33 (oay Saute Image Bank p35 Haralé Sundboafire night, p38 (LD Gordon MeDonald’s Restaurant Limited p20 (cheeseburger MetroGoldwyr-Mayer Inc. pt: Michelin Tyre pe p 6: NEC p 38 Pizza Hur p20 (pizza: Rall- Rayce and Bentley Motor Cars Li p46 Siemens Business Services Lid. 1 26: The Stock Market 24 (Covent Garden Opera House), p29 Paul Selig Falls p36 [receptionist LVMHVTAG Hever p63: Telegraph Colour Library p 24S. Harelgrovedennium Dome), p 35 francesca ‘Yorke/Valensine's Day p 36 man on mobil UWP p 66 ‘wrasse Stefan Chabluk pp 16,18 42,44 62: igo Paige pp 13,17, 19,25, 48, 56, 59,68, 73Contents Unit 8 Unit 9 Unit 10 Unit 11 Unit 12 Answer Key You and your company Preparing a trip Away on business Visiting a company New developments ‘Arrangements Life stories Deating with problems People at work Getting a job The world of work Describing and comparing 10 16 22 28 34 40 46 52 58 64 70 761.1 People in business fH Talking about @ Look at this list of participants for an IT conference in Toronto. Use the people information below to help you fill in the gaps, as in the example. Ms Ishikazt’s frst name is Minako. ‘The translator is twenty-eight. Minako and Alicia are colleagues. Minako and Miho are both Japanese. ‘The Spanish woman lives with Igor. Igor and Miho are the same age. Mr Nanni is a salesman. Picea ees Name 4 Igor Claudio Alicia Mino Teploukhin 4 Lopez Ikuta Company 2 Telefonica LRC BM Sony Job Systems Engineer. Salesman 5 Designer analyst Nationality Japanese Russian Italian Spanish 6 Residence Barcelona 3 Rome Madrid Tokyo Age 25 30 2 28 7, © Answer these questions. 1 What nationality is Igor? 2) Where is Alicia fr0M? oes 3. What is Minako’s job? ... 4 How old is Claudio? 5 6 Where does Miho live? Who do Minako and Alicia work for? 4 You and your company© Complete these questions and answers, as in the example. 1 Is Minako Spanish? We 2 Are. yeu. Spanien? No, I'm not. 3. Is Alicia twenty-eight ? " 7 4 senemenmannemmannnnmenmmunnnnnned Os, he is. 5 Are Miho and Minako Japanese? ss 6 Are Igor and Miho twenty? B Introductions At the conference, Minako, Alicia, and Igor meet. Complete the dialogue below. As Igor let. to my colleague, Minako, I How... 2 3 Igor. M: Pleased... seve! gots My nnn Minako. 1: What conan M: I'ma systems analyst. What 7 I: I'man engineer with Telefonica in Madrid. Whe sews sowsnon sone #8 M: I'm from Tokyo but I......9 in Barcelona, I: Really? Question making Match the questions on the left with the answers on the right, as in the example. 1 Isshe married? a No, they're not. 2. Where are you from? b No, she’sa colleague. 3. Ishe new? ~c No, single. 4 Isshe your boss? d_Noyhe isn't. He's German. 5 What is your job? e I'm from Sweden. 6 Are they here? f I'ma designer. 7 How old are you? g Nearly forty. 8 Ishe Dutch? h Yes,heis. DF Pronunciation @ Find the other letters in the alphabet (if there are any) with the same sounds as the letters below. Write them in column A of the table below, as in the examples. © Find words in the box below with the same sounds as the letters above. Write them in column B, as in the example. There are two words for each letter. French fine know bar do 90 date team tight men new are week pay You and your company 51.2 You and your company BY Talking about a company Look at this article about Michelin, the famous tyre-manufacturing company Fill in the gaps using words from the box below. The first letter of each verb is given, is, has owns sells publishes upplies, live sponsors are have plans employs manages advertises manufactures Bi Vocabulary 6 You and your company Michelin isa famous old family company with a dynamic young chairman. Edouard Michelin iS 1! the great-grandson ofthe founder ofthis company, which is based in Clermont Ferrand in the centre of France Michelin sdizud2¢%t2ryrest and e4j04/-@.9.__3 them all over the world. Me company #/742.!.297 Sud about 120,000 people and A. 5 annual sales of over €14 billion. Goodyear and Firestone 4 6 Michelin's main conspetiors, Edeaard Macias th. wwd the company using modern methods. At the moment, Michelin &. 8 tyres to the BMW Williams team. The company has two main markets, Europe and the USA, but it. .° to develop the Asian market. In the USA it¢ veet0 the Uniroyal company, It @otminnstnat] alot on TV and in magazines and €... @ racing events It also 2. 8 the famous Michelin guidebooks. Edouard Michelin and his wife 4.0m! five children and /.. I just outside Clermont Ferrand *UK tyres US tres Choose the correct word to complete the sentences below, as in the example Michelin is a tyre fabric Kmanufacturer product. ‘There:ate over 120,000 emplays/ employees / employers Ithas a profit / loss / turnover of over €14 billion: The company / society / factory has a young chairman. Michelin is BMW Williams's tyre buyer / retailer / supplier Michelin gets / owes / owns Uniroyal. Michelin’s head office / head hunter / head room is in Clermont Ferrand, Its main competes / competitors / competitive are Goodyear and FirestoneAn interview Person B works for Michelin, He is talking about his job. Complete the dialogue. ‘A: Who do you work for? A: Is that a French company? As Whete un y ue: mame ae B: Itis based in Clermont Ferrand. A: What does the company do? B: A A: How many... does 2» B: About 120,000, Be Whe 1 es YOU enn 28 B: We advertise on TV, in magazines, and at motor-racing events. coves snmnee? Clermont Ferrand? B: No, I don't. I work in the United States. A: What. * 8: I'man engineer. D Famous Complete the word grid with the names of famous companies described below, companies as in the example. American computer manufacturer famous British sports car company owned by Ford Japanese electronic game manufacturer French mineral water producer Dutch electronics company Swiss chocolate company German electronics and engineering company famous Italian industrialist You and your company 71.3 Company facts and figures E Reading Read these texts about a German media group and an Italian vehicle manufacturer. 1 Based: Turn 1B Activity: Automobile production. It also manufactures sorcltural and commercial vehicles and equipment forthe constriction industry AXEL SPRINGER VERLAG Other activities ral Springer Vera sone of Europe's angst Publishing (Lo Stompo newspaper ae apap i most famous products Bd Motor acing thoughts susiiary Fea the German tabloid newspaper which Teil Owner: Gianni Agnelli isthe great-grandson of the million readers. The company is base founder of Fiat. His family now owns about 33% of the and employs 12,000 people: It cates company, Sapp ones ee Sg Frye iin re empyema ‘and KirchGruppe has about 40%. im Subsidiaries: in 61 different countries cong an Kt Vata production companies Inthe future it hopes te Expand its Internet activities _—————————— dl @ Find the numbers below in the texts, and mark them Axel Springer (AS), or Fiat (F). Then put them in order of size from smallest to biggest Notes: The company is ust over one hundred years old. In the future it plans to expand its telecommunications activities. 1 sixty-one 6 twelve thousand 2. forty 7 forty-five billion 3° thirty-three .. 8 two point eight billion $100 nso 9 fifty 3 four point five million... 10 two hundred and twenty thousand © Are the following sentences true (T) or false (F)? ‘Axel Springer Verlag employs 220,000 people... Ferrari is a subsidiary of Fiat Spa. The head office of ASV i Fiat manufactures tractors. KirchGruppe owns ASV. Fiat and ASV both publish newspapers. Bild has 2.8 million readers... Gianni Agnelli is the founder of Fiat. Germany, 8 You and your company© Make questions for these answers, as in the example. 2 What €48 billion. 3. How old —— Just over a hundred years. 4 How many. 180. 3) Where... Berlin, 6 Which... La Stampa, Vocabulary © Complete the table below. A TT Employer/ee Employment Manufacturer Manufacturing Publish Publisher 2 Own Ownership Found Foundation @ Complete these sentences using words from the table. 1 ASV’s main activity inns < 2 Flat isthe nnn Of La Stampa newspaper. 3. ASV sense 12,000 people. 4 Fiat. cars and other vehicles. 5 The family of the -- owns 50% of ASV. About your ‘Complete these sentences about your own company or a company you know company well. 1 Its name is 2 Is based in “ 3. The company makes / provides ... 4 Its customers are 5 Isa 6 Itemploys 7 Itsannual turnover 8 Itadvertises .. You and your company 9Preparing a trip 2.1 Choosing a hotel Talking about hotel facilities LB BAZ TNS Ley GRAND PACIFI TOKYO Pree oer Eos Bice tne Conse kreeet pea concn eure Pere Pernt iter renee Si B Polite requests oe 10 Preparing a trip A business person is looking for a hotel in Tokyo. Complete the dialogue with the words and expressions in the box. Use the hotel information below to help you. is are its there's there is they are how many is there a are there any there are ‘; Where the hotel? ? not far from the centre of ‘Tokyo. It has a great view of Tokyo Bay. (el ..3 rooms does it have? : About nine hundred, restaurants? w»5 eleven, You have a great choice. ® fitness centre? 17 And sonoma swimming pool as well. 2 the meeting rooms big? _---!0 Big enough for eight to ten people. You are in a hotel. Use Cant / Could I...? or Can | Could you ...?to make requests, as in the example. (have / double room) geuld..2, Aare..a..deuble..reem,. please? (tell / the price) nn (give / my 100m key) (stay / an extra night)... (tell / the time) (have / breakfast in my room) .. (pay / credit card) (send / a fax)© Now match the requests in @ with the responses below. Yes, of course. Its €1 per page. .. Pm sorry, but we only have a single for tonight. Yes, certainly. It’s seven thirt Yes, of course. It’s €63 per night, including breakfast. 'm afraid we only serve meals in the restaurant. I'm sorry, but we only accept cash or traveller's cheques, Yes, of course, Can you tell me your room number? Let me check, sir. So that’s four nights and not three? rR ena oe Word search Find the words in the square to fill the gaps below. You can read horizontally or vertically, as in the example. Hotel facilities Things to do 1 abusiness centre. 8 to room 2 enmnenne POOL 9 0 vemnnin in at reception a8 bus 10. tocollect your... 4a room 11 to take the. a 12 10 snnsnne & Shower 6 amobile 13 to 1 7 an electronic 14 to in the restaurant 15 tosenda.. BI A letter of Choose the correct words to fill the gaps in this letter. request Dear Mister / Sir or Madam / Director + | would / can / could be lke / please / grateful if you could send / give / have 4 me a brochure and pricelist for your new X-Flame range of fire ‘extinguishers. Could / Do / Are § you also let me tell / give / know 6 your terms of payment for new customers? Thank / Thanks / Please 7 you for your attention. | ook / see / am ® forward to letter / hearing / answer from you. Yours sincerely / regards / faithfully 10 Graham Burns Preparing a trip 112.2 Flying out Telling the time © @_ The times below are written in three different ways, Match the times which are the same, as in the example. PA SOE RSS, | 1 eleven fifyfive ~ | 4.30 | quarter past four 2 three forty-five 11.35 J five to midnight 3 three twenty 1225 _[ | sweny-fve to bee 4 four thity 345] | twenty post thee 5. eleven thity-ve } 23.557 _| half past four 6 four fifteen 16.15 _| quarter to four 1 7 15.20 ~ © Which time in column B is left over? Write the matching time expressions in words in columns A and C. Travel Read this information about Dubai in the United Arab Emirates. Then fill in the information gaps in the sentences below. There is only one word per gap. Dubai GETTING THERE 72 airlines operate flights to Dubai British Airways offers two or three fights pper day from London, From Dubai airport to city centre: 5 km (10 minutes by tax). BANKS 8.00 ~ 12.00 Saturday to Wednesday 8.00 - 11.00 Thursday Hops 10.00 a.m~9.00 p.m. Some shops are not open 1.00 ~ 4.00 p.m A: Is there a good choice of flights to Dubait B: Yes, the national airlines are Gulf Air and Emirates, but you can also go by British Airways. A: How 1 does British Airways fly there? B: Two or three times a day. A: How is the airport from the city centre? 12. Preparing a tripAbout five kilometres. And ho} does it take to get there? About ten minutes. You have to take a taxi. What about banks? .....mu4 do they open in the morning? At eight o'clock. And they usually 6 they open on Friday? No, they aren't. Friday isa religious day. Oh, yes, of course. And when oncom” shops close? At about nine in the evening, But be careful, because some shops aren't § between one and four in the afternoon. 5 at midday. PP Pr er ere Frequency @® Match the expressions of frequency on the left with a similar meaning on the right, as in the example. 1 twice a minute —_ a nearly every day 2 once an hour b every three months 3. twice an hour “Sc every thirty seconds 4 three times a day 4 every sixty minutes 5 six timesa week € every eight hours 6 twice a month f every hundred years 7 four times a year g every half an hour 8 oncea century h_ every two weeks © Now answer these questions using expressions of frequency, as in the example. 1 How often is there a presidential election in the USA? exacy eat gencs. 2 How often is there a national election in your country? 3. How often do you have an English lesson? 4 How ofien do you do sport? 5 How often do you eat in a restaurant? 6 How often do you go away on holiday? Preparing a trip 132.3 Arriving ‘The word chain below shows what you do when you fly to another country. Complete the gaps with these words. gate take off B Countable and uncountable Have and have got 14 Preparing a trip Choose the correct word to complete these dialogues. @ B: Do you have any / a! luggage to check in? ‘A: Yes. Ihave a / some? suitcase here. Can I have a window seat, please? B: I'm afraid there aren't some / any 3 more seats by the window, madam. @ A: Excuse me. I want to buy a / some 4 souvenirs to take home. Are there any / some 5 souvenir shops near here? : Yes, there's a / some very good shop just on the corner. : How much / many time do we have before our train? Forty minutes : Do you want another drink? No. You have a / some drink. 1 want to look in the shops. : Lwant to buy some / any? wine at the duty-free. Do you want a /any 1 cigarettes? A: Yes, please How much / many}! do you want - 200 or 3002 A: 200 is fine. Here. I'll give you a / some 12 money. @ Read the text opposite about Airbus Industrie. Find the following numbers and write them in figures, as in the example, thirty 22. a hundred and eighty forty thousand ... a hundred and eighty-five . nineteen seventy‘OUNDED in 1970, Airbus sells its planes to more than 180 aiines ‘world wide. Based in Toulouse, France, its 2 truly international ‘organization, employing around 40,000 people of over 30 different nationalities. its shareholders are two leading European aerospace ‘companies: the European Aeronautic Defence and Space Company (EADS) (80%) and BAE Systems of the United Kingdom (20%). ‘Airbus’ product line is divided into three irra failes ~ the A320 Family (A318/A319/A320/A321) with 107-185 seats, the ‘X300/A310 Family wth 220-266 seats, and the A330/A340 Family with 253-380 seats. In response to market demand for very high capacity aircraft, Arbus is also developing the A3XX Family, starting with 555 seats. In 30 years of operation, Airbus has received orders for some 4000 aircraft ‘Airbus has factories all over Europe, subsidiaries in the United States and China, regional offices in Sydney, Tokyo, Singapore, ‘New Delhi, Moscow, Brussels, and Dubai, spre parts centres in Hamburg. Frankfurt, Washington, Bejing, and Singapore, and Uaining centres in Toulouse, Miami, and Beijing @ Now choose the correct word to complete the questions, as in the example. Then answer the questions. 1 How many customers does Airbus got /(haveworldwide? Ft.Aas..mece,.than, /£0, 2 Does / Hasit got any American shareholders? 3. How many European shareholders does / has it have? 4 Have /Has the shareholders got the same share in the company? How many employees has / does the group have? 6 Do/ Does A300 planes have more than 200 seats? How many spare parts centres has the company got / get? 8 Where does / has the company got training centres? Preparing a trip 15Unit 3 | Away on business 3.1 Finding your way Giving directions —§ @ Look at this map of the different parts of a company. Where are you if you follow the instructions below? It's between the Kent Building and Factory C, and opposite the warehouse. It's just behind the visitors’ car park, near the gymnasium and social club. It's next to the frst staff car park, just above the Sales department, Go in the main entrance and turn left. Go past the Essex Building on your left, then take the first right, and it’s the building on the left. 3 Come out of Reception. Go along this road, past the gymnasium and sports field on your right. Follow the road to the lef, and you sce it justin front of you. © Now answer these questions. 1 Where's the Training department? 2 'min the Training department, How do I get to the Personnel department? 16 Away on businessHere is some advice for giving a presentation. Choose verbs from the box below to fill the gaps, as in the examples. Put the verbs in the negative form where necessary, use look -write: speak answer ask read check pause prepare Bi Giving advice Secrets of a successful presentation 2 erepare your presentation in advance. Pent write.....2 ‘everything you want to say — just the main points o _3.at your audience... w-4 your notes all the time. ° 5 visual information to ilustrate your presentation, and S that everybody can read it. Dig eee 7 t00 Quickly. _® every two minutes to give people time to think about what you're saying 9 your audience to wait until the end to ask questions. 2 10 questions immediately. Formal and Here are two letters confirming a future visit, but they are mixed up. One is formal, and one is informal, Decide which letter each sentence or phrase comes ‘informal letters from, then put them in the right order, as in the example. Formal letter ff, Informal letter 4 3 Can you look at them when 12 | 3] Wayshnva. a mament? Have a good journey I would be grateful if you could. next wook; look at the enclosed scheaule. We hope you have a safe 8 a Daetaoy 9 aur company, Dear Mre Wenger William Gallas 7 | o oO Dear Anne Please ao not hesitate to contact us if you Wer eperas aS ck forward i i an ve ne Ee ge oiiiaworn waar Herne aoa about your visit on 28 March. Here are the aetails of your visit next week. igs siverey Be mo a call yon mart to change aniiibg.» GND alas vo noo yoo apa Away on business 173.2 Going out Freetime as ‘ ey 2 cl ld or LY 0 1 pub / bar 2 theatre 3 housework venta < Up SA : 5 badminton 2 i ex © oe ms, 6 fishing 7 shopping 8 golf 9 football ities in the pictures. Fill in the correct verb to describe them, as in the example. Choose between the following: 10 skiing go do goto have play © Now make true sentences about yourself, asin the example, How often do you do these activities? Choose from the expressions below. batty eve Bisa ie Src Cr 1 Zauite. eften. play. tears 10 Ed Like and would —— @ Choose the correct word or expression in italics like 1 like / “d like working for my company. I wouldn't / don't like to be a politician, Td like / like to go to France for my next holidays. They don’t / wouldn't like going out to restaurants. What do / would you like to do this evening? Do / Would you like something to drink? What sort of things do / would you like doing in your free time? 18 Away on business© Match questions 5, 6, and 7 in @ to answers a~f. There are two possible answers for each question. Yes, please. What have you got? Just stay at home, I think. © Working around the house, or in the garden... 4 Idon't know. Do you have any ideas. e f oe No, thanks. It's often nice to go somewhere and see something different. G Telephone talk In this telephone dialogue the underlined expressions are impolite or incorrect. Find better expressions, as in the example. A: Hello, Are you Petra Semler’s secretary? 1 Es. teat. B: Yes, it'sme. 2 ‘A: Lwant to speak to Petra, please. 3 8: What's your name? 4 A It’s Simon Fuller. 8: Waita moment. 5 A OOK... 8: Excuse me she’s in a meeting 6 ‘A: You tell her to call me back 7 B: What's your number? A: 010-658-7896. B: OK. Ltellher 9 A: Good, 10 D Pronunciation For each group of words or letters below, circle the item where the underlined letters are pronounced differently from the others, as in the example. 1 give with 2 bath with 3 sit key eat 4 1 2 G 5 works lives opens. is 6 thanks three theatre this 71 y 4 K 8 night Italian wine idea 9 closes likes. watches washes ‘Away on business 193.3 Eating out Restaurant words BF Describing e dishes =z 2 | THEYRE LITTLE CREATURES with shells, and you find them in the garden in many countries. They're cooked in a garlic and parsley sauce, and served hot, as a starter. You 4) TS USUALLY A MAIN COURSE, and there are many different types of sauce and grated mozzarella cheese. vegetables on top. It's cooked in the oven at a very high temperature. Choose two words for each question, as in the example, One word is left. What is it? knife bears menu water chef sorbet glass_-—oniions.-—_pear fork cheese juice wine cream cup chicken orange —beef_-——fruit salad types of vegetable... 2eans. types of meat ... types of drink dairy products (made from milk) you use these for drinking you eat with these they work in a restaurant types of dessert .. types of fruit .. Read these descriptions of famous dishes from around the world. What are their names? Use a dictionary to help you, if necessary. IT’S A TYPE OF SANDWICH. It's filled with a piece of meat, which is cooked on a grill, The meat is usually topped with mayonnaise and ketchup, and sometimes cheese. THE BASE IS A TYPE OF BREAD, made with flour and water. This is topped with a special tomato can also put pieces of meat or dish, It's made with meat, fish, or vegetables. It's cooked in a sauce made with different spices, and 20 Away on business (soften served with rice. It's an Indian speciality,@ Now write a short description of a dish from your country. Countable and Here are some sentences you would hear or use in a restaurant. Choose words uncountable from the box below to complete the second gap in each sentence. Then write a ‘or somie in the first gap, as in the example, wine battle fruit. spoon knife sugar glass. receipt 1 And what would you like to drink, madam? PM have Bonn ett, of mineral water, please. Excuse me. Could T have coe fOF my soup? TA TiKe sss sesnnune With my main course. Me too, Do you prefer red, rosé, or white? 4 How can Thelp you? Could you bring me on... of water, please? 5 Tdon't have... wows for the cheese. You can take mine. I don't want any cheese. 6 Would you like a dessert? Yes, I think I'll have a 7 Could you bring Me wun: neunnnne for my coffee, please? 8 Here's my credit card. Could Ihave + please? ‘Yes, I'l bring it immediately. Restaurant Match the sentences on the left with the responses on the right. dialogues Could I book a table for three? No, thanks. I'll just have coffee. What do you recommend? Yes. I'll bring it immediately. Could I have the wine list, please? Downstairs, sit. Would you like a drink? Do you take VISA? Would you like some dessert? No. This is on me. Where are the toilets, please? I'm sorry, We're full tonight. How would you like to pay? Yes. I'd like @ whisky, please. Please, let me pay. Isa pleasure. ‘Thank you for inviting me. T suggest the lasagne. ne a “pe ne ange Away on business 21Unit 4 | Visiting a company 4.1 Meeting people Was and were GI Past tenses © & There ‘Complete these dialogues with the appropriate form of was / were. @ A: Hello, Emil. Where... B I. Br No, it... © : Good morning, Hiromi, How... 7 on holiday, |... Do: F: They. took them. 1 a _ E][D 3 {E)[o 4(JJ[N 5 [P)[_ 6 [-)/A 7 {RHF 8 [_|[0 {o 9[E EIEN) 10 [— —|(E]} (0) 22 Visiting a company 8 sick. I'm sorry, but I ‘When I was young I she When I arrived I In the sixties the company We had no food at home so we @ What word is 11? Make a sentence with it. information in @ to help you. 1 Did they talk in French? 2 Dia. cect. the .} you yesterday? seve i French, them to come at 4.00 p.m. but they arrived at 3.00. to me very carefully. ..at 7.00 p.m, the letter this morning. maths. 2 ata meeting, _2 it interesting? com A Thete sunnnnncS many people there, $ your holiday? ‘two red files on my desk yesterday. Where are they now? ° there when I left last night. John @® Complete this grid by filling in the gaps in the sentences on the right. the letter immediately. .. something strange. ~~ 20,000 people. to-eat out. © Complete the following questions and answers, as in the example. Use the Yes,.they.did. No, he didn't. w!! here. Maybe he3. Did he listen carefully? 4 Did the meeting end at 6.30? Benne so Yes, he did. 6 Did he like maths when he was young? z= ‘Yes, she did. 8 Did she notice something strange? 9 Did the company employ many people? 10 No, they Question making ‘A business person is answering questions about a recent trip. Make the ‘questions, as in the example. Choose the question words from the box below. what? why? what time? who? when? how? where? 1 Where did yeu. stay?..... Ustayed at the Holiday Inn. 2 I visited Hans Klinger. 3 arrived on Wednesday. 4 T travelled by car. 5 hired a car because the factory is 30 km outside the city centre, 6 We discussed a new contract. 7 arrived back yesterday. 8 I started work this morning at 9.00. 9 vow Ttelephoned Hans Klinger at 9.15, 10 He signed the contract yesterday. Match a sentence from 1-10 with a reply from a. Of Welcoming A B 1 Thank you for coming to meet me. Yes, thanks, I did, 2 Is this your first visit here? b_Itstarts at 10.00. 3. How was your journey? ¢ That would be nice. 4. Did you sleep well? 4. No, that’s OK. It's not very heavy. 5. Can I show you around? € Inthe car park. It’s not far. 6 Would you like a coffee? £ No problem, 7 U'mafraid the computer is down. _g_ Yes, please. Black if possible 8 Where's your car? h That's pity. 9 What time is our meeting? i No,I came here as a student. 10 Can I take your bag? j Fine, thanks, Everything was on time. Visiting a company 234.2 Reporting on a trip y. This is Reading ‘Mike Hodgkinson is the Chief Executive of British Airports Authorit his diary for last week. © Fill in the gaps using the verbs from the box below in the correct form. get leave see have be visit arrive make meet. go travel attend go. return Monday Tuesday Wednesday ‘Thursday Tool up early and 1 sasosn the opening speech Anormal morning at the Trip to Stansted Airport. T 2at the office at 8.00 for the ACI conference and office. Ihad lunch with amet a lot of staff and 4m, AL900T cecennda then ......!0different talks journalist who wanted to. customers. 1.13 to ‘meeting with Gabriele and seminars during the day. hear about our future plans. London in the evening and Renzully, the Director of © T .v.-.!! lots of old In the afternoon T attended a 14 to the opera to see board meeting and made a La Bohéme Naples Airport. Aftera nice contacts unc I ineon#fo the bank to -—— presentation on our future discuss future investments strategy. In the evening my AE5.00 pam. Ls the wife and I onl? our son office and nin to the and daughter-in-law for Millennium Dome by boat dinner T snnen? delegates for the i OO ‘ArT cceteseris Aa { © Change the order of these words to make questions, evening there wma asin the example. Then answer the questions. sntenenin cinnes 80 1 morning who he Monday on did meet? Deacheseaiee ¢ Whe.did. he. mect.on.Mendeus merning? tle.met Gabriele Renault 2 the Dome time he did what visit? 3° travel how he there did? 4 he evening on dinner where have did Monday? 5 ondid lunch he who Wednesday have with? 6 he who on evening did visit Wednesday? 2 7 did Thursday on where he evening go? 8 see he did what? 24 Visiting a company© Now answer these questions with full sentences. 1 What did he discuss with Gabriele? He, dée 2 What time was his first meeting on Monday? 3 What did he make on Tuesday morning? 4 Where did he spend the day on Tuesday? 5 What did he attend on Wednesday? 6 What did he do there? Where did he go on Thursday? 8 Who did he meet? Bi Past tense ‘There are twelve verbs in the past tense in the grid. Find them and use them to puzzle complete the twelve sentences, as in the example. The words can read across, down, or diagonally. 1 He... . the office at six o’clock and wastntonisscnis: TEI thirty train, 2. She «to Paris on Thursday and snmnn OM Friday. 3) Tvmnsuiunnnn three times but nobody . 4 On the plane he a posteard and asus a book. 8 He an at the hotel at seven o'clock and dinner at eight. 61 cwowmouenn in the office when you .. .. the e-mail. Visiting a company 254.3 Describing company structure Reading { | SBS stands for Siemens Business — Services. It is a division of the famous: | German company Siemens. It is only about five years old but is already responsible for a considerable part of Siemens’ tufrover. How? Siemens had the idea in 1995. A whole department of ‘Siemens was at the time responsible for the information and communication activities of Siemens. The idea was to. offer this service not only inside the company but outside too. SBS is now one of the world’s leading providers in the 35S area offelectronic business solutions and services. Friedtich Froeschl is the CEO and SBS is now an independent division with 33,000 employees in 88 countries and turnover of €5.8 billion. One of its largest customers is the British government, SBS ‘organizes and manages the passports ‘and national savings accounts for Britain. In Europe its main conipetitbré are IBM, Cap Geminj, and EDs, Wh gromin in this market of at Tedst 15% the future looks bright for this German service company. Read the text and choose the correct answer to these questions. 1 What is the activity of SBS? a electronic engineering b printing ¢ database management 2 Which company does Friedrich Froesch! manage? a Siemens Business Services b Siemens ¢ IBM 3. One of its largest customers is: a EDS b sBs ¢ the British government 4 €5.8 billion represents: a Siemens turnover b SBS's turnover € SBS's profit 5 SBS manages electronic services for: a IBM b British passports € 88 countries 6 SBSis: a a branch of Siemens b a department of Siemens © a division of Siemens 26 Visiting a companyB Vocabulary Word partners Find words in the Siemens text which match these definitions. Bose a computer application for keeping records . a list of company employees... annual sales L710, 000/@~ 1 2 3 4 clients ... 5 6 7 ‘companies in the same market a document for travelling from one country to another .. an increase . Look at this list of words. Match pairs of words, as in the examples, to make the expressions defined below. sales annual company development office human —teseereh- marketing stock market resources. «managing head parent. ©—direetor- production site public relations. turnover a department in charge of finding new ideas pbeeatch 6 Meitleimerd =: Ractaceh. ts eat 2. a person in charge of a company managing + directer = Managing 3. afirm which owns subsidiaries 4 a department in charge of finding and increasing the number of customers 5a factory or a plant 6 department in charge of recruitment, training, and personnel the administrative and central building of a company 8 the value of a public company is quoted here the total sales of a company for a year 10 the department of a company which is in charge of external communication, Visiting a company 27Unit 5 5.1 Current activities ‘G) Present actions oO Present ple or continuous? 28 New developments Complete these sentences with a verb in the present continuous, as in the example. Use the verbs in the box below. i ee improve recruit Nauk ene develop = -have beitd Hello. (feng, from the airport. Can I speak to Dan Vermont, please? The company, 3. 222/24 iVinfthree new sales staff for its Madrid office. weaed..d:2/e¢e0 bid activities in South America. I'm afraid she ..5.1.9.1/.....1.. lunch at the moment. Can I take a message? I nis a prototype for a new car engine, They: ‘A factory just outside Krakow. ‘Our new training programme !2.nafz..2%0\h.fthe spoken English of all our employees. T'm sorry, but you? down a little? We s¢.)hi 104 Don't go into ‘moment. p00 quickly for me. Could you slow £4 new product into the Asian market is office — he 1.4%." £. an important report at the Read this dialogue between a Polish businessman and his British colleague. Cho Eric: Jan: ose the correct form of the verb in italic, as in the examples. Hello. 'm Eric Johnstone.({ work) I'm working } here in the IT department. Nice to meet you. I'm Jan Mazowiecki, from PDC Poland. I visit / the head office here in London. ANYEE Thea yo Were heres Wold you Uke cigarette, 50.91 212 No, thanks. (don't smoke) P'm not smoking. But please gd ahead. ‘Thanks. So where in Poland (io Fou comp/ are you ieee T’m from Gdafsk. And how long do you stay /(are you staying)> here in England? I work (an working here for three months. I learn / Pntlearningy about PDC's operations in the UK, \hatabpyt you? Are you based in London? YexcTRSD Imig 8 patmanent office here, but travel I'm travelling? alot ~ three, or sometimes four days a week. Where(do you go)/ are you going on your business trips? Pe and sometimes South America, Soo you enjoy fare you ‘enjoying 8 your stay here? it's very interesting. cee ny A i And(@o-you find are you finding !? time toigo sightseeingyin London? No, not really, But I hope to have time before I leave,Reading Read the text and answer the questions below. JOURISM is one of the ‘twenty-six new hotels This includes a fastest growing industries in new 600-room luxury Hilton hotel the world and Argentina isa end chopping complex in Puerto ies eee Papeete Satan oy gt which was booming. At the moment, seven out of an industrial only few | ten visitors tothe country stay inthe years ago. | capital, Buenos Aires. However, the ‘Buenos Aires is also developing its | ‘Tourism Secretary, Santiago resources a5 a centre for business Torben io hookeg w ieee egentona rial Atwaye now | tourists in the country’s other atwactions, such as tho waterfalls of ‘operates direct non-stop fights Ivan andthe eee Sar wi ‘between London and Buenos Aires | and landscape of Patagonia five days a week According tothe Buenos Aires is curently atracting President of Congresos | zallions of dollars of investment in the tourist sector Between 1991 and 1996, hotel groups invested about '$800m in building projects. This figure doubled to more than $1.85n : ‘between 1098 and 1999. This year a alone they are building ckeides a nce Aish aied cetera Shalit capt pores acheeitgt ee a seco spar nebitees feet gro bout 14 = : = ® Find words or expressions in the text that mean the following. economically active and successful ....)0.2. places for sightseeing ...17.6.2.6.1.1 01,3 animals in their natural environment 1.1.1.4... countryside / open spaces latin increased by 100%... PL ed increased by preetocs an area with old factories that are no longer used prows eRe expansion /iftcrease in size © Complete the questions, as in the example. Make sure you use the appropriate question form (present simple, present continuous, or past simple). 1 Where are they gui/ding.a hotel and shopping complex? In Puerto Madero. 2 Where de seven out of ten visitors sf, In Buenos Aires 3) What... Mr Lombardi To interest tourists in other parts of the co reret tours in eer parts ofthe country. 4 How much cl... hotel groups between 1991 and 1996? About $800m, z Hue How many hotels .2.¢.... they 4 Ld) this year? “Twenty-six. pert 6 How often AL 2S British Airways flights to Buenos Aires? Five days a week. hopir é How many conferences 22.2 Between sixty and seventy a year. New developments (295.2 Company developments EX Describing trends — Complete the crossword. Sometimes the first letter of the word is given. DOWN putea = mr 1 Thar are mor pos on Mi lale |2 le lslrin streets, / 3 nee ee eS 2 O ium... decreasing. = 4 . v (2 Between 1984 and 1986, e s 4 “ the number of divorces % a € £222... by 16.88%. M | Elna Vi d 3 Taxes often 9.2... Oo l nh down just before a big a 7 election. > L L£(O 4 Prices usually tall... 8 Le 7 when you open a market e to competition. Y 9 ; 5. Our share price 2.10.8 al élo| ul z up when they announced oO ¢ & our half-yearly results. # 5 6 House prices generally mio] Us| s MAR TQS Goon when the economy is strong. ai 8 The average household «ACR! cents AD Sales of mobile phones are by 20% a year. eee Share prices in London £. ore or less the same 9 This month was very yerterdayy poodle conth 7 OUF profit margin decreased by 5% $1.6 milion. cecil 8 Because of increased competition, our sales FEAL... tast 11 Life increased De ecetimakt 160% of our customers arp in Western Europe. aoe aod 2 A vexisiion 12 Panah emer esea seer, Mona 13 Hocus Was there an increase in customer complaints in BI Word stress Underline the syllable which is stressed in each word. Circle the word in each ‘group of four which is different. 1 product produce training programme 2 China apap Thailand Europe 3. recruit fesign (gpa employ 4 expand compare (figured remajp us 5 entering visiting improving) travelling, 6 expensive fantastic exciting — 6 2, Caton > diagram perio vertical 30 New developments bu pr pastPresenting ‘An advertising consultant is giving a presentation at a company which figures manufactures baby products. This is the data she is going to present. ee - if you could only have one child, would you prefer a For you personally, do you think itis necessary or not boy or a gir? necessary to have a child at some point in your life? No country Yes No country Boy Girl_—_ preference | ugaeyl 98% 66 =a a ae ry Thailand 85 3B tungary erate a 26 United States 3523 ene my Se France 413 28 eT 36 Meco 9 BN 2g - . E Great Brtain Bb is 2655 EMSS Se a i Germany 2 19 60 49 As Spain 20 27. 53 AB NOES © Read the first part of the presentation. Fill in the gaps using the words in the box. shows attention see notice like —_‘Figures look answer as_—stide. «draw column Let's have a vod at the F3t soon 2 This table von the preference of each nationality for a male or a female child. The fist oaosmnn4 shows the percentage of people who prefer a boy. Can every BOAY emevnsnnenn5 that clearly? Good. .® you can see, the preference in most countries is for a boy. But I WaNt 10 susesnmnan” YOUF sonoma to the bottom of the table, where you see the con® for Spain. 10 that in this country, there is a small majority of people who prefer a girl. Why should this be? Id. 10 vscnnnn? this question a little later. © Now complete the description of the second slide. Bat first, let's have leek atmy second slide, This table. New developments 315.3 Personal developments Meeting an old friend expressions below, How do you do? That's great news! Nice to meet you. I'm sorry to hear that. 1'm very well ome ee Ty \ As Hello, Tony, 2, ‘Two friends meet by chance at a trade fair. Complete the dialogue with the © How's Virginia? @ How ate you? Business is fine. 9 How's business? j Let me introduce you See! A; I'm fine, too. I didn't know you sand i 4 We've just got a big new contract with Turismo. aa se al ene Alot of new clients. What about you? Bor TNs are Seer ec rcne anise ‘A: No, she lost her job, unfortunately. Her branch closed. a ” A: Yes, in fact she's here today to try and M/ —make some useful contacts. But, here's someone else I'd like you meet... Baresi, — our new Area Manager for Italy. ..8 to Marcello B Havinga wonderful time Veheap ——_S¥interesting ‘terrible ‘Uconvenient \vexpensive —_-unfriendly- friendiy.<.untciendig 32 New developments @ Match the adjectives in the box below with their opposites, as in the example. friendly) quiet boring elong dnoisy oshort fantastic cinconvenient@ Now use eight of the adjectives from @ to complete this postcard from Turkey. Dear valerie, We arrived in Istanbul yesterday morning, very Yirea after our ! overnight flight. The city is really 2 with lots of trattic, but our hotel is on a small side street, and very oA for the conference centre — just two minutes away. The hotel staff are very 3. IPs also very 2 and welcoming. It's the second dity of the conterence today. The Pripranme doesn? lock vary ATES, co I'm going Br ee ALB cicetocs which falls you where to find the hast shops and. markets. Erorytaing's very *28funt hore, 20 Tm sure Pll buy 2 lot of sowenirs to take home. Love Anne-Marie Like and would © Match questions 1-7 with answers a-g. like 1 Do you like working for your company? a_ No, thanks. 'm fine, 2 Would you like to work in another country? b Fantastic. We had a wonderful time. 3 Would you like something to drink? Very nice. She has a lot of good ideas. 4 What do you like doing in the evenings? d_Reading, or playing the piano, 5 What was your weekend like? € Not really. I'm looking for something different. 6 What would you like to do this evening? fA meal in a restaurant would be nice. 7 What's your boss like? g Yes. Maybe for a few years. © Now write your own answers to questions 1-7. New developments 33Triton oda yA Uacel ale (=n 1a1 aS 6.1 Dates and schedules — Checking the @ This is Mrs Dillon's diary for next week. Complete the missing information in diary the diary using the information from the conversation below. = A: So, Sarah, what’s happening next week? | monpay si: Well the Managing Director is coming. A: When is that? MORNING? sau! (CO Meeting With . 2 B: He's arriving on Wednesday and leaving on Thursday. APTERNCON: ou 00 4 meeting. ‘A: When's he coming? Fieeay : |B: I'm meeting him at the station at half past four 5 ws wa Mapa ‘A: Where's he staying? 225 co Meeting B: Atthe Grand Hotel. You're having dinner with him there on Wednesday. WEDNESDAY | Whenis the Rotterdam trip? B: You're flying there on Thursday afternoon, and coming 7 30 Managing Director - Station. back on: Saturday: Dinner with Mang eh® aE rend § OK, and when is my appointment with Mr Zenden? —__ PI neB_ fo Veena You're meeting him on Friday at two. THURSDAY Whee? Travel to of. At the factory. Right. We need to prepare that meeting. Have we got the figures? FRIDAY 8: The Production Manager is coming here on Tuesday wl (00 Meeting with morning. You're seeing her at ten. ‘And on Monday? 8B: You're going to see the bank manager in the morning, SATURDAY and in the afternoon we're having our monthly water Freie, personnel meeting. \: What time is the meeting at the bank? 8: It’s at eleven. The personnel meeting starts at two. ae A: So, quite a quiet week, then! © Look at the dialogue again and complete the questions and answers below, as in the example. Where is she going on Monday morning? Who is she seeing on Tuesday morning? ‘When is the Managing Director coming? ermeoacmnenaiea a cwnenene? At the Grand Hotel enn sevsnnannnnee? To Rotterdam. ‘What time is she meeting Mr Zenden? At the factory. When is she coming back? 34 ArrangementsBi Free time Checking the date Elizabeth and Laura are discussing their plans for the weekend. Complete the spaces using an appropriate form of the words in brackets, as in the example. E: What are. yeu..deing.! this weekend? (you / do) Le umn? away (I/ go) Ee Whe 1 scsnnnnn 23 (you / go) Paris. E How 4 there? (you / get) L 5 the Eurostat. (we / take) E: Where 2 (you/ stay) Le Ata small hotel near the river. Ls What about you. What 27 (you / do) E 8 some friends. (we / visit) Le When... ® (you / leave) E.On Friday evening and seconn!® back on Sunday. (we / come) vw! with you? (Jack / go) No. wont? as usual. vwowe!3 my sister, (he / work); (I/ take) Wall, have a good weekend! You too! @® Write the appropriate date next to these events. Write the date in full, hen in figures in American (USA) and British (UK) style, asin the example. Valentine's Day i¢..Febrwary 68.14/2...... WSA.2LIt.. Christmas Day New Year's Day x Bonfire Night 8.8/1! Hallowe'en Your birthday au rene © Complete these sentences with the appropriate ordinal number. 1 March is the... month of the year. 2 The person who finishes ....nmmum Wins a silver medal. 3 2000 Was the wasn Year of the new millennium, 4 ly wossnssme is @ public holiday in France, 5 20% =one 6 Fully wnsnsnn iS @ public holiday in the USA. Arrangements 356.2 Getting connected Talking on the Look at this telephone conversation. There are three people talking, Lynne (L), telephone Richard Martini (R), and Charles Kent (C). Put the dialogue in the right order, indicating who says what, as in the example. Is that you, Harry? Good morning, Robertson Foods, Lynne speaking. How can I help? Bye. Pm sorry. The line is busy. Will you hold? Harry Wood's phone. ‘Thanks for your help. Bye. No, it’s Richard Martini, I work with Harry. 'm afraid Harry is out. Yes, OK. OK Charles. I'll give him the message. Hello, could I speak to Harry Wood, please? Do you know when he'll he be back? ‘The line's free now, I'm connecting you. Tomorrow I think. Would you like to eave a message? ‘Yes, please. Could you tell him Charles Kent called and I'll call back tomorrow? O Telephone Make three-line dialogues by taking one sentence from each column, as in the language ‘example, Bw 5: 2 [Could speak to Sarah, please? ] [Sorry. He’s away on business. Yesterday. 3 [Did you get my message? Speaking. [Tm afraid he’s away today. Can Thelp? | 4 [Sales Department. (When willhebeback’ ——————*i| 5. [is thatJack? When did you leave it? Gai Sarah, it’s Tim. © [Is Johr. Waters there? [(Can I speak to the manager? Sorry, wrong number. 36 ArrangementsTelephone expressions DI Telephone responses Complete these expressions using one of the words in the box below. cfhat__jon calling holdup through leave tater eee Reet ee 1 Just a minute, Il put you “6 (F 2 Can you call back¢a2..2 3 Pim n2tww the other line. 4 Could you speak i... ? The line ia 5 The line is busy. Would you like to .A, 6 I'matfaid she’s out. Would you like to |.2Y2. a message? 7 dhol sarabe 8 Thanks for 0.4.'Cla.f You are telephoning in English. How do you reply to these sentences? Arrangements 376.3 Making appointments Time expressions It is Saturday, 17th March, 2001. It is 7.30 p.m. Match the time expressions on. the left with the correct times on the right, as in the example. A B ‘One hour ago —— ten past seven 1 2 The day before yesterday. 19/03/01 3° ‘Twenty minutes ago. 1830 4° Last month ~~ \-d_ athalf past eight 5 The day after tomorrow \A e 10/03 6 Inanhour ————| \f 18th March 7 Next Saturday AC |g the twenty-fourth 8 Tomorrow hh February 9 Last Saturday ‘i Thursday 15th March B Making Read these dialogues about people arranging to meet, Fill in the gaps using the arrangements expressions from the box below. Would it be possible to meet? I look forward to meeting you. ‘Do you want to meet up? Tm sorry, I can't make it then. When would be convenient? __Are you doing anything this weekend? What time would suit you? Would Tuesday be possible? How about Sunday lunchtime How about Saturday afternoon? at the King’s Head? @ Lise and Frank are studying at a language school, They are in the same group. Hello Lise. How are you? Fine thanks, Frank, al Not much, That would be nice. : That would be fine, See you on Sunday, then. 38 Arrangementsnncarlo Baldi is Purchasing Manager for an Italian electronics company. ‘Andrew Napper isa salesman who wants an appointment with Mr Baldi. He doesn’t know him. Crossword i ‘A: Mr Baldi, this is Andrew Napper. Isent you a brochure last week. G:_ Yes Mr Napper, I remember. A: I’min Italy next week. a Possibly, I'm very busy. 2 I'm afraid I'm busy on Tuesday. a cat? I'm free on Thursday afternoon. That's fine. st ROEDER ORO So that's 5.15 on Thursday. Until then. Good bye. A: Good bye Mr Baldi. ‘Complete the sentences with the correct word, as in the example. Then fill in the grid below. All the words come from Unit 6 7 What time would F... We cancelted the meeting because nobody could attend. ‘Transfer is another word for put t My. number is 3354, Het me to lunch and I accepted. What time is he 4ocncnsnm back? We arranged to meet on Wednesday and then it to Friday, you? There's 90 C.u.mn from the office, Would you like me to take a message? Tean’t 21, londay. T'm afraid he’s ¢. of the office today. What day would be &. for you? Arrangements 397.1 Comparisons and contrasts EX Comparing cities New South Wales | Victoria 7/2/1788 18/6/1829 6,008,578 4,462,064 1,677,616 801,600 km? £227,600 km? 2,525,500 km? 22°C / 12°C zor / 10°C (Sydney) (Melbourne) 24°C / 13°C (Perth) 102 mm / 30 mm | 47 mm / 48 mm (Sydney) (Melbourne) 8mm /174 mm (Perth) 1,900 km 1,800 km a Ps ‘ong ig, populated small ae recent. ‘short dry cool 1 _ In terms of area, New South Wales i ‘than Western Australia. 2. With more than six million inhabitants, New South Wales is the other two states. 3 In January, Perth is a with 174 mm of rainfall, 4 The coastline of New South Wales is much ... Australia. 5. The foundation of Victoria is. 6 Temperatures in Melbourne are 7 Victoria's coastline isn't... 40. Describing and comparing _ than Sydney, but in July it’... 12,500 km . than Victoria, but w-» than that of Western .. than the other two states. ow than in Sydney or Perth. as that of New South Wales.Bi Incorrect statistics Travel, trip, and journey @ Look again at the table in A. In these sentences, the information given is wrong. Change the superlative form to make it correct, as in the example. 1 Perth has the eokdest winters. the..hettest. ‘New South Wales is the least populated of the three states. . Perth is the wettest in January. New South Wales is the youngest of the three states. Victoria has the hottest temperatures. Victoria is the biggest in area. Victoria has the longest coastline... Write five sentences to compare your home town with another town or city in your country. Study these notes, then complete each sentence with the word travel, trip, or journey. to travel: travel isa verb, We cannot say a travel. a journey: journey is a noun, When we travel from A to B, and we describe the process of getting there, we call ita journey. trip: trip is also a noun. When we travel from A to B, and we are describing what we did and where we went, we call this a trip. 1 Thank you for visiting us, and have a safe home. 2 How was your. to Paris last weekend? Did you have a good time? 3 When we were in Dubrovnik, we went on a sightseeing . round the islands. 4 Teconsenm a Jot for my work, 5 How many business... do you make every year, on average? 6 How long does the suum to Madrid take by train? 7 Itwas a very long , because there was a lot of traffic on the road. Describing and comparing 417.2 Describing products and services — EY Describing Look at this diagram of the Federal Express delivery process. Complete the processes description of the process below, using the verbs in brackets, as in the example All the verbs should be in the present simple passive form. bee eS cr Tee Ca First ofall your package (pick up) és, Picked up." from your home, and all the details of your shipment record) 2 by the driver on a barcode scanner. Then your package (ake) v.u-210 the nearest collection station. International end long-distance shipments ($90) nnn 10 the apart, where they iy) ‘more than 200 countries worldwide. When they arrive, shipments (transport. .® immediately o a delivery station. Finally, our package (deliver) snu!® at all times by our tracking system, to an international hub airport. These Wocate) annem by plane to a regional airport, or they (transfer) .9 to its final destination. The progress of your package (monitor. ‘and you can contact us at any moment to find out where itis. Gi Active or ‘Complete each pair of sentences with an appropriate form of the verb indicated, passive? as in the example. One sentence is passive, and the other active Spesie 1 English ic, spekenasa first language by nearly half a billion people. My wife szeake very good English. PARK 2 Canon se onnnnnne a Wide range of high-tech products for the office and home. ‘The bodywork is Spanish, but the engine in Germany wee) 3 We this process to speed up production. This software to detect errors in the system. Bie!) 4 This list of company rules to every employee. My 086 sonsnnsne Me along list of things to do every morning, 5 Allour meetings at least a week in advance. Her secretary all her appointments. 6 This graph our results for the last quarter of the year Visitors to the company the main factory, but not the high- security block Sell 7 Ournew low-price range of CDs only in supermarkets. They alot in the USA, but not many in South America, 42. Describing and comparing@ Word puzzle DD Word partners Read the clues and complete the word puzzle. 1 We store information about all our clients 0M a desu 2. The fan of copying and printing the document takes about two minutes. In business, we say that ‘the ¢. is always right. ‘They promised to send us the goods ¥. two weeks. Td like to 2 another visit for next month. ‘Our machine isn't working again; can you send someone 0 Lewewen ite In the Quality department We Goon = many different types of tests, What day can you 4... the goods to our factory? ‘The person who takes your payment in a supermarket isthe &... 10 Before you take a plane, your luggage is always £. ww to check you aren't carrying any dangerous objects. LL We will try 0 S.m.mnm the problem in the quickest possible time 12, Maintenance staff are often called £... 12 Viojaltfalslalsle 2 3 4 5 6 7 8 9 10 7 Find words in [@ that can be used with all the following expressions, as in the example, a regular / difficult / good ¢4 1 2 an administrative / technical / simple 3 tocall back ‘twenty-four hours / three days / a month 4 to a study /a job / maintenance work 310 ceesnnnnee early / on time f late 6 4 meeting / an appointment / a schedule Describing and comparing 437.3 Evaluating products EY /Describing ‘The sentences below describe the objects in the table. Complete the table as in objects the example. a | 4% 4 ee hi io 16, 2 12 (é x It’s about 2.5 cm in diameter, |... * 2) It can be used for tipping waitefsin restaurants. 8 ‘The single version is usually about 2 m long and | m 50 cm wide. It’s used for going in and out of a room. It’s about 3.5 cm in thickness. It’s round. It’s usually white, but sometimes orange. It weighs about 20g. yyy vs It’s made of wood, and the handle is usually metal. It's rectangular. It’s normally used at night. It’s spherical, It’s made of tephra ‘ind plastic, It’s square 9 cm by 9 em. It’s made of plastic and metal. It’s about 60 em in height. Its weight and diameter depend on its value. It’s made of metal. It's used for storing information. It’s about 2 m high and 1 m wide. Beene ees secre 7) ¢ 1) size and © Complete this table. dimension ec a longer the longest length deepe [denen his he.a...# Z Meh 2ammn? | Hibbht ES Sn® bea4y..0 | frsguyeror | the heaviest 2 44 Describing and comparingPronunciation DD Giving opinions © Now complete the following sentences using words from the table, ‘The Seto-Ohashi Bridge is 12.3 kM snsne+ ‘The drilling equipment for the Channel Tunnel was 575 tonnes in The soon Funning race at the Olympics is the marathon. ‘The CD hat’s more than 100 m ‘Tower in Toronto is 553.54 m than the Empire State Building. The area of a rectangle is the .». multiplied by the .. The gold mines of South Africa go down to a maximum .. 3,300 m. of Put the words below into one of the five groups according to the pronunci Of the vowels underlined, as in the example. ‘high deep white -— pink depth = grey height wide heavy green red weight — width ~— length 1 my why 2 tenet 3 day _ sight sit it 5 see be ‘Three managers are discussing the best location for a new car assembly plant. Choose the correct alternative from the expressions in italics. ‘A: So we have three possible locations — Ireland, northern Italy, or the north- east of France, What's your think / view ! on this? B: Well, J think Ireland isn't / don’t think Ireland is? a good choice, because it's too far from the rest of Europe. In / to? my view, Northern Italy would be better. ‘A: How / What do you think, Lucy? C._I/T'm® agree with Des when he says that Ireland isn’t really a possibility. But I'm not /I don’t agree that Italy is the best choice. If you ask me / 10 me” north-east France is the ideal location. It's much better placed for the Scandinavian market, which represents 40% of our sales. A: Yes, you have /are® right, Lucy. But don’t forget that a lot of our parts come from Romania and Turkey. Personally, I think / I'm thinking 9 it’s better to be near our suppliers B:_ Yes, I think it /so !© too. That's why I prefer Italy. Describing and comparing 45Life stories 8.1 Success stories — BY Reading ©) Read this article about two famous men and fill in the gaps in the text using the verbs in the box below. became died met went: founded began agreed set sold crossed acquired moved was got’ bought ENRY ROYCE was born in 1863 in Peterborough. Charles Rolls was born in London in 1877, Royce was Tlic ste sp tenon tees a be gh ot 2 newspapers for a few months, then .. a job as an apprentice engineer with GNR, one of the railway companies in Britain. A few years later he ......-4to London and worked for an electric company: In 1884 he was made redundant and he devices to factories and cotton mills. He Sich and non his first car. It did not work very well so Royce decided to produce cars himself. ~Shis own company. H.R. Royce sold dynamos and other electric ‘At the same time Charles Rolls was a student at Cambridge University. In the 1890s he 8 to France and bought his first car, a Peugeot. In 1902 he started his own company selling cars. At the time he snow? champion driver and the following year he 40a new world speed record. Rolls loved cars but he really wanted to have his own name on a car and in 1904 he 1 Henry Royce. They 220 set up the Rolls- Royce company. Two years later the company produced the Silver Ghost. ‘The same year Rolls 13 the English Channel by hot air balloon. He loved speed. Unfortunately fours year later he .. accident. 24ina flying Royce continued producing cars. In 1931 Rolls-Royce ve.--!8 another company, Bentley. Royce died in 1933 at the age of seventy. © Are these sentences true (T) or false (F)? Royce was older than Rolls. Rolls and Royce were students together at Cambridge. Royce set a world record in 1903. Rolls died before Royce. Rolls-Royce was bought by Bentley. . 46 Life storiesB Past simple passive Time expressions Make passive sentences using the verbs in brackets, as in the example. 1 Electricity (discover) in the 1880s. Electricity mas. discovered in the. |86D¢. 2. H.R. Royce (found) in 1884. 3 Rolls and Royce (be born) in the nineteenth century. 4 The dynamos (sell) to factories and cotton mill 5 Rolls Royce (create) in 1904, 6 The RR Silver Shadow (produce) in 1906, A new world record (set) in 1903. 8 Rolls (kill) in a flying accident. 9 Bentley (acquire) in 1931. Make questions for these answers. Use the passive form, as in the example. 1 bhen.was. Charles. Bells. bern’. He was born in 1877, Where 2 He was born in Peterborough. 3 When ps 2 He was made redundant in 1884. 4 What year i Bentley was acquired in 1931. How He was killed in a flying accident. When v - It was produced in 1906. Henry Royce died on April 23rd 1933. Using this date as a starting point, match the time expressions on the right with the dates on the left, as in the example, the following year. the next day \}— in 1934 ten years later 23 / 04 / 1933 (UK) the same day in 1931 two years before 1943 the following month.4~April 24th 1933 one week before. ©——~04 / 16 / 1933 (USA) Life stories 478.2 Making money BY Financial vocabulary Bi Confusing words 48 Life stories © Complete the gaps in the table below. a Co share savings ol. Yet loss borrowings borrower Complete these sentences using words from the table. 1 We spent more than we earned so we made a ././2...5.:8 2 Atthe Annual General Meeting the year’s results are presented to the Shetiohs ed of &: 3. The bank gave us al. Every month I PaWesl... 5% of my salary in a fund. Can you i... me some money? The bank is closed. Choose the correct words to complete these dialogues. ‘A: That's a beautiful car. Where did you sell / buy it?! B: Ata garage in Rome. It’s worth / worse? £15,000 but I paid / bough £12,000, — Hi! How's the new job? It’s OK but I don’t win / earn # enough. Where are you living? Ina new flat. I lent / borrowed 5 some money from the bank, but I think I will have to sale / sell my car. How are you? Fine. I'm going to the Bahamas next week. Really? That's expensive. How can you offer / afford 7 it? I bought some parts / shares in a high tech company and I sold them last week at a big benefit / profit. ?Match a word from A with a word from B to make the expressions defined below. The word from A can go before or after the word from B, as in the examples. Use each word from A twice. bank rate credit share insurance cash policy statement ‘account price life profit control card interest exchange flow box 1 money paid out if you die We MHA ou 2 adocument which proves you have protection against fire, theft, or illness 3. away of checking that your customers have paid credit 4 the value of an investment in a company share 5. aplace to keep money on deposit or for current use account 6 document sent regularly to confirm your financial position bank ig without using cash or a cheque card 8 the money going in and out of a company flow 9 ameans of calculating when changing money from one currency to another eachange cass 10 aplace for keeping money during office hours cash . 11 the extra amount due when you borrow money from a bank soe Fate 12a bonus paid on the good financial results of a company PIO enn wi Life stories 498.3 Company history 1 Reading 50 Life stories Read this text about the history of America Online Ine. iN MER Ca Complete these sentences using the correct form of the verb in brackets 1 The company in 1985. (found) 2 In 1999 Netscape by AOL. (buy) 3. From 1992 to 1994 the number of subscribers 1,000,000. (reach) 4 Time Warner... in 2000, (acquire) 5 The monthly payment snow in 1996, (introduce) 6 The joint venture with Bertelsmann to expand AOL in Europe. (design) 7 In 1993 Steve Case CEO. (appoint) 8 In 1992 shates i AOL wnsnnsnninnn at $11.50, (Quote) ‘Make questions for these answers, as in the example. 1 When was Netscare bought? Tt was bought in 1999, 2 2 He became president in 1998. 3 4 It was introduced in 1996. 4 7 It led to many problems. 5 They were quoted on the NASDAQ. 6 secu _—e cnet It went public in 1992. 7 2 It started as Quantum Computer Services. 8 2 It stands for America OnlineB Reading @ Read the short histories of some famous companies below. Match them with the correct logos and name the companies. Formed in 1924, this ‘company wes for decades the most famous Hollywood motion picture studio, with many of the best and brightest stars in the industry including Judy Garland, Greta Garbo, Clark Gable, and katherine Hepburn. Company: ‘Steve Jobs ran this company from his father’s garage in the seventies. He named the company after a fruit and was the real inventor of the personal computer. He discovered the ‘mouse and persuaded a senior ‘executive of PepsiCo to join the ‘company in the early eighties. Unfortunately, Jobs left the ‘company in 1985. He bought Pixar, the makers of Toy Story, became 3 billionaire, and then retuned to his first company where he launched the iMac. Company: This company was founded BIRDS EYE whee he otc a he fishermen ate Wet sh months 6 Bear a Ms ait ey oa aia ‘Company: @ Decide if these sentences are true (T) or false (F). If they are false, correct them, as in the example. 1 Steve Jobs left Apple in 1995... fe. Jett. in. 1489. Mr Apple was a real person. Mr Birdseye was a real person. You keep Birdseye products MGM was founded in 1942. Birdseye made “Toy Story’ ‘The iMac is an Apple product. . “ In th even Stove Job Father work erage: Birdseye was founded in 1903. MGM make films. a freezer... Life stories 51Dealing with problems 9.1 Making decisions — Spontaneous ‘Complete the dialogues below with the appropriate responses a-h. decisions a Shall 1 ask him if he’s free the day after? b One moment, please. I'll see if he's there. ¢ Then we'll have the meeting without him. 4. Hold ona moment — I'll ook in my address book. e Shall I try her on her mobile? £ I'l just check the register. g No,I'll try again a little later. h I'll wait for her to come down. A: She's not there ~ its just her C: He told me he can’t come tomorrow. answerphone. eee na ss id C: You can try, but | think he’s busy all ‘A: Yes, OK, but I don’t have the number. week. E Do you have a Ms Tiffany staying here? 6: Could I speak to Antoine, please? Y¥es, we do. Shall I call up to her room? Hello, 'm afraid he’s still at lunch, Can I E No, that’s OK, she's expecting me. take a message? Bi Decision or Look at the conference programme opposite. Then read the dialogue between arrangement? two colleagues who are attending the conference. B has decided what to do this morning, but A hasn't, Complete the conversation with the correct form of the verb. 52 Dealing with problemsCONFERENCE OW COMMUNICATION SKILLS EDA ROOM 135 10.00-12.00 HOW CAN MEDITATION IMPROVE COMMUNICATION? Graham Overwood ROOM 216—10:30-12.06— SHL-COMPAHY COMMUNICATION -eHANNES CANCELLED Petre Burkie DUE TO ILLNESS, Verb and noun pairs ask questio® for information ts Which session are you attending / will you attend ! this morning? il. go / 'm going ?to the talk by Graham Overwood. You too? I don’t know. What will he talk /is he talking about? ‘Meditation techniques. ‘Oh yes, I saw him do that last year. I think J'l go / I'm going to the other session. What is it? B: Just a minute, I'l check / I'm checking 5 the conference programme, Here it is, Its Petra Durkin. She will give /is giving © presentation on in-company communication. A: She's a very good speaker. I'll try /I'm trying? that. What time will she start / is she starting?® B: At 10.30. Oh, I've just remembered ~ there was a message on the noticeboard. She won't come / She isn't coming 9 because she’s not well. A: That's a pity. OK, in that case I think I'll do / I'm doing 1a little shopping this morning. P'l meet / 'm meeting !! you in the bar at lunch time, B: OK, see you later. PRPrer Match the verbs in the box below with the words and phrases that can be used with them, asin the example, ase print. order pick up invite check send book hire remind note 00 a holiday * Mighy food i, 8 reSt0uran *m 0 ture photocopy paper a a conference programme ink prog oxher #0 ent ani 2.20008 1 eke meone FO" the we soi a letter by post A395 4 fist a parcel ene fer Pr) cap temporary staff someone to dinner omeone ty . Seat S0meo, 78.£0 lacy the do or someone to pay an invoice tins cone about #0 som e100 a brochure at the printer's Yur ep hiltren yy Sch 00 Dealing with problems 539.2 Thinking ahead Toss A father has a problem with his son who is studying at university for a business degree. Read this e-mail to his son, and complete sentences 1-8 with phrases ah. o = = =00 To: Sam ! From: John Wilson-[wilson@ab.com Subject: Job Interview Dear Sam, } ‘Your mother and | were very surprised to hear about your job offer from IPC. Of course, we are very } pleased to hear that they want you, but we really think that if you don’t finish your degree course, / a First ofall, you say that if you take the job, 2 Do you have a big problem with money at 3 then I'll send you some more — you know we are always happy to help the moment? you. Secondly, you say that if you don't accept the job now... «4 Is this really true? We think that if the company is really interested in you. .... 5 l'm sure they understand that if you pass | ‘your exam: ‘And what will happen. -6 And if you are well qualified, you'll be ina better position for promotion. } ! -»77 You'll certainly regret it then if you don't have a degree. | It’s very difficult communicating by e-mail, and you're never there when we call you. Why don't you ‘come down and see us? I'll pay for your train fare. 8 we'll talk about all this in more detail before you make your decision. Give us a call. | Love they'll wait until you finish your degree course If you come this weekend Ifi’s a question of money you'll regret it in the future you'll have one of the best business degrees in the country if you decide to move or you lose your job you'll be on an excellent salary they won't offer it to you again later aaoge pe 54 Dealing with problemsi Company Decide which phrase (a, b, or c) best completes each sentence. strategy 1 We don't have enough money to finance our new research and development programme, oT think a welll lend some money to the bank. welll attract more sharcholders and increase the share capital ¢ we'll reduce our profits. 2 We have too much work at the moment, and none of the staff want to work longer hours, so a we won't have enough work. 'b we'll have to think about taking on more staff. ¢ we'll ask them to do shorter hours. 3° Wehave a 75% market share in our country, but only 6% of the world market, 50 a I think well concentrate on developing our export activity b Tdon't think our share of the home market will be very high. € welll probably import more goods. 4 If we don’t get any better candidates for the new sales job ... a well take the worst one. b we won't have any sales © welll have to advertise again. 5 We won't interest the general public in our new range of computers if. a we don’t offer competitive prices. b wedoa direct mailing. © we offer them free technical assistance. @ Distribution and = @ The words in the boxes below are linked with distribution and marketing. For advertising each box, make sets of word pairs by matching the words on the left with an appropriate word on the right, as in the examples, Target customers Distribution / sales outlets Advertising 1 married 9 boys 6 travel a. stores 11 focal a adverts 2 teenage \ b age group 7 sports \ border 12 business b_ mailing 3 general \c couples 8 shopping \ c shops BW newspapers 4 business d_ public 9 department \d_ centres 14 direct d. radio 5 the 50-70 people 10. mail fe agents 15 daily © magazines © Which customers, distribution outlets, and means of advertising would you choose for the following? Lan exercise machine 2 acomputer game . 3 aluxury hotel by the sea . Deating with problems 559.3 Complaining and apologizing BY A hotel ‘This is a conversation between a hotel manager and a guest. Put the sentences in complaint order, as in the example, [7] a Isitthe same price? b_ You're welcome, Shall I send a porter to move your luggage? ¢ I'm very sorry about that, sir. I'm surprised, because the system was checked last week. No, it's a little more, but we won't ask you to pay the difference. d € Maybe it was, but could you send someone to look at it again? £ No, that's OK, thanks. I can manage. 8 h IEIOHoO Good morning, sir. Did you sleep well? ‘Yes, please, if you have one, i Let me check. Yes, Room 312 is free. That's on the third floor. No, not really. I think there’s a problem with the air-conditioning in my room. It’s very noisy k Thank you. That's very kind of you. 1 Pmafraid that’s not possible on a Sunday. Would you like me to find you another room for tonight? Oo The e-mail below is in an informal style. The fax opposite is a more formal version of the same message. Complete the missing words in the fax. The first letter of each word is given. To: Grenville From: Yolende@samex.(r ‘Subject: Visit to Essonne production plant Dear Grenville, I'm afraid | have to cancel your visit to the Essonne production plant at 9.30 on Friday, as the Production Manager is ill this week. | Shall we fix some other appointments with head office staf for the Friday morning? Could | you let Sandy know asap? She'll make the arrangements Sorry about the last minute change. Have a safe journey, and see you on Thursday afternoon, Regards Yolande ! 56 Dealing with problemsWhat is ‘it’? Dear Mr Bentsen {ecm M0 2 you that that | have to cancel your visit to ‘our Essonne production plant at 9:30 a.m. on Friday morning, as our Production Manager isunwel, Htyou wish, we will be £. to fix some other appointments with head ‘be J. § contact my secretary Sandra Toyes as soon as possible to make the necessary arrangements. office staif for the Friday morning. | Sityou you have a safe journey, and we /. 110 naman 11 you on Friday, Here are some complaints. Say what ‘itis in each case, asin the example. 1 It's wrong. It says here that we had three bottles of wine, but we only had two. Ets the, bill lin a restaurant or wine bar). 2 Itofien goes off for no reason. Last night I had a call from the police because it started ringing at 2.00 in the morning. 3 Every time try to open it, get an error message on the screen. 4 I'msorry, but the date on itis wrong. I said I wanted to travel on the 15th, but here it’s got the 16th written on it. every time I accelerate or turn a corner. It makes a strange ni 6 You told me I could use it in any machine, but the first time I tried to take some money out, the machine ate it. Why don’t I want it? Because it's nearly cold, it tastes like dishwater, and there's a fly swimming in it! Dealing with problems 57Unit 10 | People at work 10.1 Suggesting and recommending Vocabulary Complete the dialogue below using the words in the box. mailed contract advertising staff lease discount turnover premises. competitors. rent A: How’s business, Carlo? B: Not very good at all. OUP exeoomeon! is down 20% compared with last year. ‘A: Whyis that? B: Well, we lost a big much better price. That's too bad, How are the a ‘They're not very happy. I couldn't give them a pay rise in January. I'm sure things will get better. ‘Maybe in the new... 2 in Japan. One of OUP eavneuon3 offered a 5 We are moving in June. Why? ‘The. .® came to an end and the owners wanted to increase the msn’ DY 30%. That makes £4,000 per month for 200 m?. It’s too much, ‘A: So what are you doing to get more business? We vm our new brochure to 10,000 addresses and we are offering 8.159 snsonnnnnnne® t0 all new customers, We are also... 0 on local radio. A: OK. Well, good luck. Making ‘Two friends are discussing possible careers. Match sentences in 1-5 with the suggestions (1) appropriate responses in a—e. [1 What ae you planning to do when you graduate? \ a Tetra peaNReCn Teen pee _ | PC? | 2 How about continuing your studies? } |b I'mnot sure really. | must start looking ‘What about registering with a recruitment agency? ee 2 eng | ¢ That's out of the question. | want to ; = } | earn some money. 4 registered with Manpower. You should also start | I got The Times this morning, but 'm looking in the newspapers. \ not really sure what kind of job | 5 In that case, why don’t you look on the Internet? \. Se \ ” \ @ That's 2 good idea. Do you know Maybe you'll get some ideas. \ Good one? —— 58 People at workMaking suggestions (2) @ An English language school wants to attract more business customers. A consultant makes some suggestions. Match the suggestions with the reasons. 1 all companies diecty [2 your premises are wel-situated 2 refurbish the premises better value for clients ~ more opportunities to speak i =a 7 eee | 4 increase the number of teaching hours d_ the marketing budget is not large enough 5 teach other languages as well as English | e provide better facilities 6 redesign your documents | F attract customers from new countries 7 reduce the class size to six @ give them a more professional |” image 8 not move hh make courses more intensive advertise on the Internet i increase corporate business | [2 _shertis © Now use the suggestions and reasons above to write the consultant's report. Use the expressions in the box to help you. Write sentences, as in the examples. why don’t you ...2 ‘I think / don’t think you should ... how about .. T would advise you to ... 1 Idon't think you should .meve....as..yeur..premses..are.mell-situated, 2 I would advise you to refurbish your premises, .4# yeu.will. able. te, et. wetter. facilities. 3 Why dor't you.. People at work 5910.2 Responsibilities and regulations — BY Regulations A new employee is starting work. She is checking the rules. Complete the dialogue using the correct form of verbs from the box below, asin the example. (don’t) have to (not) be allowed to must / mustn't can / can't ‘A: What are my working hours? B: Well, we have flexible hours here. You Feu! be here between 10.00 a.m, and 3.30 p.m. It’s a thirty-five hour week but YOU cece? choose to start early or finish late, Aw ond decide now? B: No. You can decide each day. A A smoke anywhere? Be YOU swum smoke in the smokers’ lounge on the second floor. You 6 smoke anywhere else for safety reasons A: What about dress? B: You must be smart but not too formal. You 7 wear a tie, for example. ‘A; Good! What about weekends? Br YOU MVE nnnsnmneS work at Weekends. IN f2Ct nnn? come into the building at the weekend for security reasons, ‘And what about holidays? B: You have four weeks per yeaty But oa.nu.mmue!? take two of them at Christmas. The other two you can take when you want. BI Jobs (1) Match the first half of the sentences in 1-10 with the second half in a~j. 1 Allorry driver isn't allowed to abe good with figures. | 2. Teachers have to b doesn’t have to wear uniform 3° Aminer has to off-duty. i 4A flight attendant € disclose company secrets. 5 Areceptionist has to be welcoming to visitors. 6 Staff must never work underground. 7 Someone who works from # doesn't have to travel to work. home g be on call at night. 8 Employees are not allowed to ob prepare their lessons. 9 An accountant must i. steal company property. 10 Doctors sometimes have to j drive more than two hours without a break. 60 People at work@ Vocabulary In this word chain the last letter of one word is the first of the next. Complete the chain using the definitions provided. Ona plane you must off mobile phones before take-off. Ona construction site you have to wear a vw 0 protect your head. In many companies you cannot... holidays at busy times. Employees are ofien not allowed to .. their offices, only in the canteen, In some companies men have to wear a « ‘Cleaners often have to work in the when the offices are closed. ‘Someone in Public Relations has to be . with people. A ‘must never reveal confidential information about a patient. Employees must .» to switch off lights and equipment. 10 A perfect employee never breaks the weauauw D Rules Where would you see these rules? The answers are on page 85. ——_— SHIRTS must be worn at all times PLEASE DO NOT TALK TO THE DRIVER SILENCE NO PARKING permit holders only People at work 6110.3 Checking and correcting information 1 Reading ‘Complete this dialogue between a journalist and a representative of the perfume industry, using expressions from the box below. Can I read that back to you That's right Did you say eighty or eighteen Ready I’m sorry, I didn’t catch that go ahead Ive got that go on A: So here are some facts and figures, a B: One moment, I'll get my pen. OK, . 2 A: The main manufacturers are L’Oréal, Unilever, Procter & Gamble and Estée Lauder. 8 3 LOréal, Unilever A: Procter & Gamble and Estée Lauder. B: P&G and Estée Lauder. OK, 4 Isita very complex Merchandise manufacturing process? Well, to take an example, in Chanel No. 5 there are eighty ingredients. Sorry, Eighty. Really! It must be very expensive to make? ‘Well, for a bottle of perfume which costs $50 the contents cost $5. The rest ‘goes on marketing, packaging, royalties, and a discount to the retailer. ‘That's very interesting, Please 6 ‘A: Well, that’s all realy. Except to tell you that perfume sales in the UK total £800 million a year. B: Great. Well, thanks for your help. Could I have your number if I need more information? A: Sure, it's 0132-4798. 27 0132-4798, 8 packaging 35% Pereer ze Bi Short answers Give short answers to these questions, a the example, 1 Are you American? Ke, Dim, net Were you born in the sixties? Are you learning English for your job? Have you got a mobile phone? Do you enjoy learning English? Does your English teacher speak your language? Do you use the Internet? Is the economy doing well at the moment? Would you like to change jobs? 10 Are there any English-speaking people in your company? 62 People at workGi Writing Look at these notes on the history of Heuer, the Swiss watch company. Expand each line into a full sentence, using the past active and past passive forms of the verbs, as in the examples, Then link the sentences together to make a paragraph. 1860 Edouard Hever founds company in S 1862. He files his frst patent for a watch, 1920 The Olympic Games chooses Heuer as the official timekeeper. a 1985 TAG buys Hever for Sir 20 milion. New name for company ~ TAG Hever. 1987 TAG Heuer appoints management consultants Booz Hamilton. Christin Viros leads __the Booz Hamiton tear. sie Sy. 1988 Christian Viros becomes CEO of TAG Heuer. 1996 Flotation of company. 1999 French luxury goods company LVMH buys TAG Heuer, The..company.mas. founded in /8G0. Twe. years later Edouard. Heuer. filed Ais. fucst. patent. ter.a.watch, Correcting Look at this information about the director of TAG Heuer, Then read the information dialogue below and fill in the gaps. A: So, Christian Viros was born in 1958. name. Gani B: Noyhe 1! he was born in 1948. = ina A: At university he studied chemistry. aa a Br NO, Be vss Degree Civil En ‘As And he got his MBA in 1977. ere cr oa B: Yes, he 3 EMPLOYMENT HISTORY A: He joined TAG Heuer in 1977. 1973-1977 Engineer for World Bank B: No, he joined Booz Hamilton woeone nsnnnne t ‘MBA Columbia University A: He was consultant with Boor Hamilton for eleven 1977 aa 1977-1988: Consultant with a 3 Booz Hamilton (Paris) TReaaOGe CeO He's now the CEO of TAG Heuer. | js58° President Weteh and YES, He nnn Jewellery of LVMH ‘And he lives in Paris. No, he seneee? + He seenee’ in Switzerland People at work 63

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