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1. The Employee Center improves employee productivity and is a platform for communication,
engagement, and content experiences.
2. The four workflows within ServiceNow are IT Workflows, Employee Workflows, Customer
Workflows, and Creator Workflows.
3. Through the ServiceNow Developer Program, you may request an instance to navigate the
Platform as a System Administrator or Developer.
4. you can pin any menu available to you in your instance so that it displays in your instance at all
times.
5. Next Experience preferences allow you to configure display, theme, accessibility, and
notifications in your instance.
6. Field, operator, and value are the three components that make up a filter condition.
7. You can use the List Personalization icon to add a Tag column. Then, you may use in-line editing
to add, apply, or remove a tag.
8. Related lists display records from tables that have a relationship to the current record.
9. By selecting Personalize form, you can choose which fields on a form you want to display.
10. To hide a field on a form, you can uncheck the field's box or select the Hide field icon
11. You can find My Work and My Groups Work under the Service Desk application to locate work
assigned to you and/or your groups.
12. User Presence facilitates synchronous collaboration within one record.
13. The Show one journal field can be enabled to only display the Work notes field.
14. Freeform and Data Driven are the two types of Visual Task Boards in the ServiceNow Platform
15. You can navigate to All > Reports > Getting Started to learn more information about how to
create and distribute reports in ServiceNow.
16. The Configure tab allows you to group data by a specific field(s) and run calculations against the
data.
17. A Knowledge Base is a hub or section of categorized articles where organizations can control
who can see what information is displayed.
18. A Knowledge Base is made up of categories and articles. Knowledge articles within a KB are
grouped by a category.
19. You may select Flag Article if you would like to report an issue with the article.
20. All > Self-Service > Service Catalog is where you can navigate in the Platform to access the
Service Catalog homepage.
21. Catalog items can be found and organized under different categories.
22. Requests, Items, and Tasks can be found under Open Records in the All menu.
23. Now® Mobile apps, Facebook Messenger, and Slack are all messaging interfaces that can
connect with Virtual Agent
24. Virtual Agent is powered by Artificial Intelligence (AI).