1. Introduce yourself!

2. What do you know about this hotel?

3. Why do you want to work for this hotel?
4. Why do you want to be a waiter/waitress?
5. What’s your biggest weakness?
6. What makes a good waiter/waitress?
7. What are some responsibilities of a waiter/waitress?
8. How do you handle stress/burnout during busy service periods?
9. What is your short and long term career goals?

10. What do you think is the most challenging aspect of being a waiter?

How do you handle multiple tables at once without becoming overwhelmed?

"Handling many tables means I need to stay organized and manage my time well. I make sure
to deal with urgent things first, like taking orders quickly. If things get busy, I stay cool and let
customers know if there might be a wait. By staying organized and thinking about what
customers need ahead of time, I can handle things smoothly."

What steps do you take to ensure cleanliness and sanitation in your work area?

"Keeping my work area clean is crucial. I wash hands regularly, sanitize surfaces, and wear
clean clothes. I make sure dishes are clean and dispose of waste properly. Before I finish my
shift, I clean everything to maintain a healthy environment."

How do you handle situations where a customer has dietary restrictions or allergies?

"I handle dietary restrictions or allergies by listening carefully to the customer's needs,
communicating clearly with the kitchen staff, and offering suitable menu options or
modifications to ensure a safe and enjoyable dining experience."

How do you handle situations where there are long wait times for tables or food?

"When faced with long wait times, I focus on managing customer expectations and minimizing
frustration. I apologize for the inconvenience, provide estimated wait times, and offer solutions
such as seating options or complimentary beverages to enhance the waiting experience. Open
communication and proactive service are key."

How would you handle a situation where a customer is unhappy with their meal or service?

"If a customer is unhappy with their meal or service, I listen attentively,

apologize sincerely, and offer solutions which suitable to their needs. Whether
it's a replacement meal, a discount, or extra attention, my goal is to ensure they
leave satisfied."
16. How do you handle situations where you must accommodate last-minute changes to
reservations or orders?

How do you handle situations where a customer requests a special accommodation, such as a
birthday celebration or a surprise?

• What strategies do you use to upsell or suggest additional items to customers?

• How do you handle a situation where a customer requests an item that is not on the menu?