UNIT 3

SPEAKING: CALLING IT SUPPORT

- Technical support (useful expressions):

 Technical support, __________ speaking, how can I help you?

 What’s wrong with it?
 What seems to be the problem?
 How long have you had this problem?
 When does this usually happen?
 Have you checked the ________ is on?
 Have you tried turning the router on and off again?
 Is the _________ switch on your laptop/computer turned on?
 I see, I think the problem may be...
 You must...
 Then, try pressing/changing/ turning....
 Which model do you have??
 Let’s see... (give instructions).
 Then it would be better to send a technician.

- Client (useful expressions):

 Good morning, I’m having problems with my...
 For some reason, it won’t connect to...
 Every few minutes my internet drops out/ my monitor is blank...
 It started yesterday/ last week/ two days ago..
 It often happens while...
 How can I do that?
 Yes I have, I have also switched it on and off.
 I will thank you for your help
 I’m sorry but I don’t understand what I have to do.
 I don’t know how to do that.