CELSO DEL RIO

Lead Telecom Engineer @ General Motors | MBA | ITIL F| Lean Six Sigma Green Belt
www.linkedin.com/in/celsodelrio
Spanish citizen living abroad with short term objective of moving to Spain with wife and daughter
Mobile phone: +55 11 981684470 – Email: Celso.rio@gmail.com

EXPERIENCE MOST PROUD OF

General Motors – Lead Telecom Engineer
Aug 2014 – Ongoing
Leading planning, designing, documenting, analyzing, installing,
administering, maintaining, and troubleshooting telecom systems for
global manufacturing, warehouse, corporate and Onstar. SD-WAN,
MPLS, LAN, Wifi. Leading hardware refresh, tools monitoring
improvements, 802.1x port authentication deployments, IOS software
upgrades working closely with project, portfolio, expense, and service
management teams. Leading capacity management for SDWAN in
South America. Experienced in presentations to CIOs and executive
committee. Leading and training graduate engineers in Ireland, also
responsible for performance evaluations. Managing contractors and
RFPs for cabling copper and fiber in south America. Supporting launch,
sustain, datacenter, voice, video collaboration, hardware refresh,
software upgrades, leader oncall for Incident, member of the change
review and approval board, problem management, configuration, and
capacity management. Led deployment of new 24x7 follow the sun on-
call model.
General Motors - Global Operations Center L3 tech leader
Aug 2013 – July 2014
Was hired by GM from HP as part of IT insourcing to perform same
position as L3 tech leader in the Global Operations Center.
Hewlett Packard - Global Operations Center L3 tech leader
Sept 2010 – July 2013
Sustaining operations 24x7 teams +10k devices in 500 GM and Ally
sites Globally, Incident management, problem management, change
management, config mgmt., release and capacity mgmt. Leading
break-fix, software upgrades, IPS(intrusion prevention system)
signature updates, supporting and deploying projects. Keywords: Cisco
network devices, Nokia Checkpoint firewall, F5 load balancers,
Wireshark.
● Technical Certifications
Cisco Certified Specialist - Enterprise Design
Cisco Certified Specialist - Enterprise Core
CCNP Enterprise
CCNA Since 2007
ITIL Foundations
● Lean Six Sigma Green Belt certified
Led several cost reduction initiatives as part of the operational excellence
cross-functional team.
● Leader & Motivator
Deputy manager for EMEA and GMSA Engineering teams, program and
portfolio mgmt., negotiation, budget, strategy, and people care.
● Leading cabling contracts in GMSA
Leading budget and forecast for the entire GMSA region since 2018, RFI, RFP
and RFQ with multiple suppliers. Designed a new contract model KPIs and SLAs
that not only brought cost reduction with new suppliers but also helped the
company to achieve more agility in delivering 2 new South America Data
Centers and several Manufacturing Launch projects.
● Resiliency & problem solving
Very flexible in adapting to changes and looking at the bright sight willing to
question status quo and accepting new challenges that go beyond my area of
expertise.
● Company Simulation test
Led the ONIX team that won the company games at the end of the MBA course
after 8 periods of simulation. We had to take multiple decisions related to
Marketing, Manufacturing, HR, Purchasing, supply chain and finance. My team
had achieved the highest profit margin.

EDS – Global Operations Center L1/2/3

Sept 2005 – August 2010 LANGUAGES
Started as Level 1 & 2 NOC Analyst with the North American Portuguese ●●●●●
Operations LAN/CAN responsible for monitoring 13,000 devices in
North America and Oceania. Due to continued performance and
English ●●●●●
leadership got promoted to a L3 tech leader position in 2007. Rotated Spanish ●●●●●
thru night and day shifts and supported incident mgmt. in multiple
networks types, applied and security technologies. EDUCATION

WAN ISP - Intelig Telecom (TIM)
May 2003/August 2005
Supported corporate customers among them banks, sustaining WAN,
troubleshooting, and restoring interrupted services, while also
monitoring DoS attacks to the hosting backbone.
Master of Business Administration (MBA), Strategic Business Management
FIAP - (2016 - 2017)
Bachelor, Bachelor of Information Systems
FIAP - (2005 - 2010)
Technical, Technical Telecommunications
ETE Getúlio Vargas - (2001 - 2002)