Service and Rate Guide It en 2022

DHL EXPRESS
SERVICE & RATE

GUIDE 2022
ITALY
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Connecting Your World
Dear Customer
Sustainability
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How to Ship with DHL Express

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CONNECTING YOUR WORLD
Operating in
220+ countries and

territories worldwide 280+ aircraft
3,200+ 2,200+
facilities flights per day
370+
TAPA* certifications
484
By the year 2050,
Deutsche Post DHL Group
aims to achieve net zero
emissions logistics
million+
shipments
37,700+
vehicles
per year
111,000 100,000+
employees Service Points
Figures are global and are approximate as of the end of 2020

*TAPA = Transported Asset Protection Association
DEAR CUSTOMER
Welcome to the 2022 Service and Rate Guide! Use this guide to learn about how DHL Express products, services and tools can meet
your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and courier
delivery. We have been building and continuously improving for over 50 years through our team of 111,000 Certified International
Specialists, helping more than 2.7 million customers globally.
The Can Do attitude of our International Specialists has been network. In Italy in particular, we invested €350 million to
tested like never before by COVID-19 and its impact on a global increase the efficiency of hubs and facilities with the aim of
economy that is underpinned by complex international supply supporting companies in their internationalization process.
chains. We are honored to say DHL Express is playing a part to
deliver vaccines by seamlessly managing and executing multiple DHL Express Italy is investing in technology and infrastructure to
supply chains without cold chain interruptions or security build a strong and efficient logistics network, hiring qualified
incidents; together with our other group business units, DHL has specialists to make Italy a more competitive country. The goal is to
safely delivered over 1 billion COVID-19 vaccine doses to over position DHL as a fundamental resource for the Italian country
160 countries since December 2020, thus playing a key role in system thanks to a series of investments in cutting-edge
the global vaccination roll-out. Across our parent company technologies and facilities, an important hiring plan to support
DPDHL, we are doing everything we can to stabilise our the demands of an increasingly challenging market, a
customers’ supply chains and ensure business continuity: read fundamental partner for all those companies that want to see
about this in our white paper on Pandemic Resilience. their business grow towards foreign markets, a workplace where
young talent aspires to work and where experienced seniors
At the same time, we look to the future which we see as bright. continue to find inspiration and motivation to collaborate on our
Four key themes inform our Strategy 2025, that we believe will common goal: connecting people, improving lives. Our first
impact our customers. First, globalization will remain a key trend investments saw us strengthen our international hub at Malpensa,
and logistics its key enabler. The COVID-19 crisis has shown how our Bologna gateway, and our Campegine and Milano Nord-
indispensable international connections are for the global Muggiò branches followed by those of Naples and Rome.
economy and people’s livelihoods. Second, online trade is
growing faster than ever before, in both the B2C and B2B sectors. We look forward to actively supporting you in making your
Our white paper ‘The Ultimate B2B E-commerce Guide: Tradition business successful. Please reach out to us on MyDHL+, by calling
is out. Digital is in.’ shows that by 2025, 80% of all B2B sales Customer Service on 199.199.345 or reach me directly through
interactions between suppliers and professional buyers will take scrivi.a.Nazzarena.Franco@dhl.com.
place on digital channels. Third, digitalization is transforming
how consumers and industries embrace new technologies.
At DHL Express we provide our customers with state-of-the-art Sincerely,
shipping tools – find out more on page 15 and visit MyDHL+.
Fourth, sustainability and Environmental, Social and
Governance strategy (ESG) considerations are embedded in
DHL Express. Learn about what we are doing in this area on Nazzarena Franco
page 4 and on our Sustainability portal. Country Manager
DHL Express Italy
As your Logistics Partner of Choice, in 2021 we invested more
than €1 billion globally to enhance our infrastructure and
4 DHL Service & Rate Guide 2022: Italy Connecting your World
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OUR SUSTAINABILITY ROADMAP

Everything we do is to serve one purpose: Connecting people, improving lives.
To fulfil this purpose we need to make every dimension of our business
sustainable, and we have clear ambitions in these focus areas:
OUR KEY TARGETS FOR 2030
Clean operations for climate protection
n Green last mile and line-haul Reduction in our greenhouse
n Leader in sustainable aviation <29 gas emissions to under
n Carbon neutral buildings by default million
29 million tonnes by 2030
n Most comprehensive portfolio of green products
Great company to work for all

n Attract and retain the best talent
n Strong ‘Safety First’ culture
€7 Investment in green
billion technologies by 2030
n Diverse and inclusive workplace
Highly trusted company

n Compliance as an integral part of daily business
n Effective governance set-up across our organization SBTi Commitment to Science-
Based Targets initiatives
n Like-minded and compliant suppliers and partners
Click here for more about Sustainability at DPDHL and case studies
OUR CLIMATE PROTECTION COMMITMENTS

We are committed to offering the most comprehensive portfolio of green products and solutions in the industry. We believe that
together with our customers, we can create a significant positive impact on our environment. We will invest €7 billion by 2030 in
clean operations.
1. Green last-mile and line-haul 3. Carbon neutral buildings

We are decarbonizing logistics services by using sustainable We aim to leverage the latest green technologies to have
aviation fuels, energy and low carbon technologies. carbon neutral buildings across our businesses worldwide.
Electrify 60% of last-mile delivery vehicles and Design 100% of all new buildings
increase share of sustainable fuels in line haul to to be carbon neutral.
more than 30% by 2030.
4. Green product portfolio
2. Leader in sustainable aviation We are helping our customers to reduce emissions in
We are supporting and investing in the latest technologies, every part of the logistics value chain and achieve their
both for our own operations and for reducing the emissions sustainability targets.
footprint for our customers. Offer green alternatives for 100% of
Support innovative technologies and foster all core products and solutions.
green product offerings.
Click here to find out how to benefit from our green products
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Export Import Domestic Optional Customs

E-Commerce Surcharges
Services Services Services Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee* and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.
DHL Express 12:00 DHL Economy Select

With DHL Express 12:00 you will receive your shipments before DHL Economy Select is the ideal choice for less urgent
12 noon on the next possible business day. DHL Express 12:00 shipments, with door-to-door delivery throughout Europe
offers a money-back guarantee* and allows for pieces up to within a defined number of business days.
70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00 DHL Economy

DHL Express 12:00
Worldwide (10:30 to the USA) Select
Delivery before 9:00
Delivery by the end Delivery before Delivery within a
(10:30 to the USA)
Service description of the next possible 12 noon on the next defined number of
on the next possible
business day possible business day business days
business day
Money-back guarantee No Yes* Yes* No
Countries and territories covered More than 220 74 30 27
Delivery attempts 2 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg 70kg
Maximum pieces per shipment – 10 10 –
Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 1,000kg Pallets not accepted Pallets not accepted 1,000kg
Maximum shipment weight 1,000kg 300kg 300kg 1,000kg
Maximum pallet dimensions (L x W x H) 300 x 200 x 160cm Pallets not accepted Pallets not accepted 300 x 200 x 180cm
*Additional terms and conditions apply – see mydhl.express.dhl for details.

**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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IMPORT SERVICES
With our DHL Express Worldwide Import product, you can import
shipments from over 220 countries and territories in the world.
This is more than any other express delivery company can offer.
What’s more, customers in, say, the USA can order an import from
China not just to the USA, but to other destinations as well. We call
this a third country shipment.
There is no need for local brokers or forwarders to get involved in

any part of the process. You are in full control, and able to manage
all aspects of your imports in a very simple way.
If you need a faster delivery, our DHL Express 12:00 and

DHL Express 9:00 services are available for import as well as our
DHL Economy Select Import service for less urgent shipments
throughout Europe. You can order an import from another country,
to be delivered to your country or any other destination, by using
our dedicated electronic shipping solution for imports. You will
have one account number, one invoice in a single currency and a
fixed price that means you know exactly what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your own country,
we can offer our Time Definite Domestic products with delivery
time guarantees of 12:00, 10:30, 9:00 or the end of the next
possible business day.
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POWERING UP THE POTENTIAL OF

INTERNATIONAL E-COMMERCE
Discover and grow
Visit ecommerce.dhl.it to learn more about how DHL helps e-commerce companies
ranging from start-ups to large enterprises, advising them on how to grow
internationally. Our e-commerce focussed country guides, white papers such as
‘The UItimate B2B E-Commerce Guide’, customer and trend research and market
intelligence tools can enable you to better understand your customers and their
shipping requirements to take the next step in your e-commerce journey.
We help our customers go global with ease and speed to maximize the enormous potential of international e-commerce.
International e-commerce Fast, flexible and easy

The explosion in online shopping extends across borders, Consumers expect everything ‘on demand’ – anytime,
and this trend looks set to continue. DHL supports our anywhere. DHL shipping options give customers a distinct
customers’ international growth with: competitive edge: over 90% of online consumers look at the
n Global reach available delivery options before going to the checkout,
n Express delivery options and their decision is influenced by delivery speed, flexibility
n Flexible delivery options for receivers and ease.
(see ‘On Demand Delivery’ below)
n Duty billing options and customs expertise
n Consultative advice for our customers on how to
increase sales and grow cross-border
ON DEMAND DELIVERY
DHL’s On Demand Delivery tool keeps receivers
Scheduled delivery Signature release/
informed of shipment progress, allowing them leave your signature
to reschedule, reroute, release or conveniently
collect from a DHL Service Point. It is an innovative,
easy-to-use, mobile-friendly service, especially for Leave with neighbor Collect from
or concierge Service Point
residential deliveries.
Designed to enhance the online shopper’s

experience, the service is available globally, Alternative address Vacation hold
meaning consistent service standards and a

harmonized user experience.
ondemand.dhl.com
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OPTIONAL SERVICES View charges
DHL Express offers a wide range of optional services – Direct Signature

from non-standard deliveries and billing options to climate If you are sending sensitive documents or high value contents
neutral shipping. you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
Dedicated Pickup and Delivery ensure your shipment is not re-directed, or delivered at an
If your business needs a dedicated vehicle to collect or deliver alternative address.
unusual shipments, or a pickup or delivery outside normal
business hours, we can arrange this. Residential Address
Customers shipping to a home or private residence can activate
Shipment Preparation specific delivery options by designating the delivery address as
This is a convenient, fast and reliable service for seasonal residential. For such shipments, DHL Express will proactively
or irregular shipments that require extra resources for their notify the receiver via email or SMS about the shipment’s
preparation. DHL manages the entire process of waybill progress. Receivers can then select the most suitable delivery
preparation, content selection, labelling and packaging, option via On Demand Delivery.
then sends the shipments to the designated domestic or
international addresses. GoGreen Climate Neutral
This service is for customers who need a reliable method to
Saturday Delivery calculate their annual carbon emissions at a shipment level and
We offer Saturday delivery services to key cities in more than subsequently offset these emissions through approved
70 countries. environmental programs. The whole process is verified annually
by an independent body accredited by the Société Générale de
Shipment Insurance Surveillance (SGS). DHL can also provide reports for either a
We recommend this comprehensive protection for your valuable high level estimate or a detailed carbon footprint.
or personal shipments, giving you peace of mind in the unlikely
event of physical damage or loss. Change of Billing
This applies when a customer requests a change of defined
Extended Liability billing information on an already issued invoice, and which will
If you are sending valuable documents such as passports, visa result in a reissuing of the invoice and, in case of an account
applications or regulatory certificates you can extend the DHL change, crediting of the old account and debiting of the new.
standard liability with this service. It provides coverage and
compensation in the case of loss or damage. Neutral Delivery
This service allows for the delivery of non-document shipments,
without any value of the product being shared or exposed to
the receiver, since the commercial invoice is removed prior
to delivery.
DUTY BILLING SERVICES
Duty Tax Paid Duty Tax Importer Duty Tax Receiver

At the customer’s request, DHL clears the At the customer’s request, DHL clears This service covers any import of a non-
shipment at destination and arranges for the shipment at destination and arranges document shipment for which DHL has
the applicable import duties, taxes and for any applicable import duties, taxes used its own credit line with Customs to
regulatory charges to be invoiced to a and regulatory charges to be invoiced to advance or guarantee the payment of
specified DHL account at origin or third a specified DHL account at destination. duties, taxes or regulatory charges on
country, rather than the receiver of the The duty tax payer will be invoiced an
behalf of importers and consumers with
shipment being billed at destination. The extra charge based on a flat rate or a
whom DHL has no contract. An extra
duty tax payer will be invoiced an extra percentage of the fiscal charges that
charge based on a minimum rate or a
charge based on a flat rate or a percentage were advanced.
percentage of the fiscal charges that were
of the fiscal charges that were paid.
advanced or guaranteed is billed to the
duty tax payer.
For a full list of optional services, please visit mydhl.express.dhl.
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SURCHARGES View charges Metal batteries compliant with the appropriate IATA Packing
Instructions 966, 967, 969 and 970, Section II.
In order to maintain a consistently high level of service, in

Excepted Quantities
specific circumstances DHL Express levies a surcharge for
This fixed surcharge is applied per shipment when the handling
exceptional activities, ensuring that these surcharges are fair for
and transportation of shipments involves substances and
all of our customers.
commodities that are in Excepted Quantities in compliance with
IATA Dangerous Goods Regulations.
Fuel Surcharge
This variable surcharge is applied to the weight charge of each
Limited Quantities
shipment and any transportation related surcharges. It is
A surcharge is applied per shipment when the ground handling
derived from publicly available fuel oil indices that are also
and transportation of shipments involves substances and
shown on the DHL Express website at mydhl.express.dhl.
commodities that are in Limited Quantities in compliance
The charge is calibrated every month to the oil price that was
with ADR regulations and which are restricted from air
current two months prior to the billing month. The Fuel
transportation. Such dangerous goods are restricted to no
Surcharge applies to domestic and international shipments.
more than 30kg per piece and are accepted from approved
shippers only.
Remote Area
This surcharge applies when a shipment is collected from
Dry Ice (UN1845)
or delivered to a location that is distant or difficult to serve.
A service charge will be applied for the handling and
The Remote Area surcharge applies to domestic and
transportation of Dry Ice UN1845, which is used as a freezing
international shipments.
agent for non-dangerous goods.
Overweight Piece
Address Correction
A fixed surcharge is applied to every piece, including a pallet that
This fixed surcharge is applied to any shipment that has an
exceeds a scale or volumetric weight of 70kg. The Overweight
incorrect delivery address at the time of pickup and the delivery
Piece surcharge applies to domestic and international
cannot be fulfilled after making efforts at the destination to
shipments.
determine the correct address. This surcharge applies to
domestic and international shipments.
Oversize Piece
This fixed surcharge applies to every piece, including a pallet,
Data Entry
with a single dimension in excess of 120cm. The Oversize Piece
This fixed surcharge applies for each shipment consigned with
surcharge applies to domestic and international shipments.
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
Security Charges
that cannot be stacked, either on request by the shipper, or
Additional surcharges may apply when shipping from or to a
because of its shape, content or packaging. This surcharge
destination country where DHL is operating at elevated risk due
applies to domestic and international shipments and does not
to continuous state of war, civil unrest, or continuous threats
apply to pieces below 30kg.
from terrorism (Elevated Risk), or when shipping from or to a
destination country that is subject to trade restrictions imposed
Dangerous Goods
by the UN Security Council (Restricted Destination).
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
Emergency Situation
materials will be assessed and a service charge will be applied
This surcharge applies in exceptional cases when DHL is
accordingly. Additional charges may also apply.
required to recover costs associated with temporary emergency
situations beyond DHL’s control which could not be reasonably
Lithium Batteries
anticipated at the commencement of an agreement.
A surcharge may apply per shipment when the handling and
transportation of shipments involves Lithium Ion or Lithium
For a full list of surcharges, please visit mydhl.express.dhl.

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CUSTOMS SERVICES View charges
DHL Express is the international specialist in shipping, with regular DHL gateway at destination. Bonded Transit is normally
extensive knowledge and experience of dealing with customs operated within a country or customs union, and is necessary
topics worldwide. For your peace of mind, we provide a wide prior to final clearance by the importer or designated broker.
range of customs support for standard as well as non-routine Bonded Transit applies to both export and import shipments
customs-clearance processes. By making sure that clearance is whenever DHL is required to open, manage or report any form
a smooth and efficient process, we ensure your shipments arrive of transfer under bond using our own guarantee.
as quickly as possible, and leave you free to focus on your core
business. With our online tool (tas.dhl.com) we provide essential Export Declaration
customs information to help you prepare your shipments. Applies in countries where an export declaration is required
for shipments containing controlled commodities or exceeding
Bonded Storage a certain value threshold or weight. Depending on origin
Storage charges apply when the shipment cannot be released by country, shippers that submit a declaration online may avoid
customs due to inaccurate or missing paperwork. Charges take the local charge.
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty Multiline Entry
and taxes payer. A service charge will be assessed for multiline item entries with
more than five lines. An example would be – one shipment with
Bonded Transit multiple products or multiple invoices. All products require
A bonded shipment occurs when DHL is requested to move identification and must be classified under separate harmonized
non-document foreign-origin goods to a location other than the tariff numbers.
For a full list of customs charges, please visit mydhl.express.dhl.

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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
n
n
Please weigh and measure your shipment.
If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
then divide the total sum by 5,000 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.
2 Documentation required: waybill

n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice,
as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.
3 Documentation required: invoice

n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
by customs authorities to assess if duties or taxes are payable.
n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
IMPORTING TO
EU MEMBER COUNTRIES?
From July 1st 2021, all commercial goods

imported into the European Union are subject to
VAT and will require formal customs declaration,
in a change to previous regulations. This affects all
shippers to and receivers from the EU.
Let us help you understand and handle these

changes, and avoid delays and fines from customs
authorities.
Find out more on our EU customs knowledge

portal.
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PREPARING YOUR SHIPMENT INVOICE

Your invoice will require the following details:
1. BANK DETAILS 5. TOTAL DECLARED VALUE 7. INCOTERM

These are the bank details that will This is the total value of the transaction Insert the Incoterm that best describes
be used for the transaction between for customs purposes based on the the terms of the transaction. For
the seller and buyer. These details are Incoterm selected. The total declared example, DAP (Delivered At Place).
not required for non-commercial/ value should include freight and
proforma invoices. insurance charges if the seller is 8. REASON FOR EXPORT
responsible for these two elements. This could be: For Sale; For Repair;
2. DESCRIPTION After Repair; Gift; Sample;
Generic or broad descriptions are no 6. TYPE OF EXPORT Personal Use Not For Resale;
longer permitted and are likely to cause The options are: (1) Permanent; Replacement; Intercompany Transfer;
delays. Descriptions should include the (2) Temporary; and (3) Repair & Return. or Personal Effects.
items, how many there are, what they
are made of, and what they will be used
for. Describing items as ‘samples’,
‘parts’ or ‘electronics’ is not acceptable
for customs classification, safety and
security reasons. Instead of Commercial Exporter
invoice Tax ID/VAT number

‘electronics’, for example, use a
Date
description such as ‘television’. Bank details
1. Waybill number
Invoice number
3. COMMODITY CODE Exporter code
This is the product identification code
Importer (bill to) Receiver if different from Importer
used by the exporting country to
Tax ID/VAT number
classify the goods to be exported.
It assists clearance and avoids delays. Shipment reference
Full description Commodity Item Unit value Subtotal Net weight Country of
4. COUNTRY OF MANUFACTURE/ORIGIN of goods code quantity [Currency] value manufacture/
[Currency] origin
This relates to the place of
manufacture, not the country of export.
2. 3. 4.
If items are manufactured in more than
one country, please list the origins. Freight
Insurance
Total declared value/currency Total net weight/kg(s)

5.
Total pieces Total gross weight/kg(s)
6. Type of export
7. Incoterms
8. Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
Position in company Signature
Company stamp
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PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
n If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment. additional prohibited items specified by the country of
The waybill can be thought of as the shipment’s airline destination. DHL may at its sole discretion refuse to carry other
ticket and it will delay delivery if it becomes separated items not listed below.
from your shipment n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous n Cannabis for medicinal purposes from bona fide
points during your shipment’s journey. Please ensure pharmaceutical manufacturers
the barcode is flat and not covered by tape, shrinkwrap n Cash (legal tender – bank notes, currency notes and coins)
or strapping n Complete firearms, ammunition, explosives/explosive
n Place a waybill on the top or side of each piece in your devices including inert explosives and test pieces, air guns,
shipment and please ensure it does not overlap the corners replica and imitation firearms
or edges of boxes n Human remains or ashes in any form
n Use adequate protective wrapping for fragile or delicate n Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes and derived products not intended for human
n To prevent injury to our employees, please pay special consumption, prohibited for movement by the Convention
attention to the packaging of sharp items. There should not on International Trade in Endangered Species of Wild Fauna
be any possibility of the contents piercing the packaging and Flora (CITES) and/or local law
n Any individual pieces over 70kg should be placed on a n Illegal goods, such as counterfeit goods and narcotics
pallet. If you are sending a multi-piece shipment, it is not n Live animals (including but not limited to mammals,
necessary to place the individual pieces on a pallet unless reptiles, fish, invertebrates, amphibians, birds, insects,
they exceed 70kg. For example, a shipment comprising larvae and pupae)
four 25kg pieces does not have to be placed on a pallet n Loose lithium metal batteries under IATA PI968 section II
n Loose precious and semi-precious stones (cut or un-cut,
DHL packaging polished or un-polished)
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes
For more information please refer to the Packing Guide

available on mydhl.express.dhl.
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Restricted Items
The following items will NOT be accepted for carriage unless Air Transport Association regulations (“IATA”), the
otherwise agreed to by DHL. To obtain such agreement a Agreement on Dangerous Goods by Road (“ADR”) or
business case will need to be conducted by DHL and the items International Maritime Dangerous Goods (“IMDG”)
approved for carriage will be recorded in writing with the regulations
customer. n Financial and monetary commodities – examples include
n Air guns, tasers, imitation or replica firearms, firearm parts but are not limited to activated SIM cards for mobile
and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
n Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of €500,000 Applicable to all shipments valued in excess of €500,000
n Banderols/Tax stickers with a shipment value in excess of n Furs
€500,000 n Jewellery and watches
The value of one shipment must not exceed €10,000
Cigarettes, cigars, tobacco products and electronic
n
cigarettes with a shipment value in excess of €500,000
PAYING FOR YOUR SHIPMENT
n Commemorative coins and medals with an individual value
You can pay for DHL Express services either with cash,
or total shipment value of €2,000 or more are restricted
a credit card or by bank transfer. You can open an account with
for carriage
DHL Express to pay via bank transfer; and all account customers
n Dangerous/hazardous goods including but not limited to
receive invoices on a pre-agreed basis. For more details, please
perfumes, aftershaves, aerosols, flammable substances,
get in touch with a Customer Service Advisor at your local
dry ice, biological substances, UN classified dangerous
DHL Express office or go to mydhl.express.dhl.
goods and any goods specified as such under International
Sustainability
SHIPPING TOOLS
Service Offering
u Shipping Tools
Zones and Rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in market-
leading technologies to help users to manage and monitor shipments, create shipping labels, get quotes, schedule courier pickups,
and more. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide industry-
specific solutions tailored for the Life Sciences and Technology sectors.
MyDHL+ re-imagines the way the shipping

business does business, by combining the tools
and services our customers use most. With its
mobile friendly and intuitive interface,
mydhl.express.dhl customers can now import, export, schedule a
pickup, track shipments and pay bills more
quickly than ever – all in one visit, with one
password and zero headaches. MyDHL+ makes
it incredibly easy to navigate the complexities
of international shipping.
DHL EXPRESS
COMMERCE
Take your website international
with DHL Express Commerce.
Offer your customers all the benefits of DHL
Express at your checkout in real-time. Import,
The DHL Express Mobile app lets you track your manage and ship their orders quickly and
shipments and manage your deliveries all in one place. efficiently with no complicated development.
You can locate the nearest DHL Service Point for parcel Add the power of DHL Express to your e-commerce
drop off or collection, and quickly check shipping rates business quickly and easily, giving you the
too – right on your smartphone. Advanced GPS location competitive edge. DHL Express Commerce
2.
services and camera barcode scanning are also
available. Download DHL Express Mobile today, on
integrates with the biggest e-commerce platforms,
including: Magento, Shopify, WooCommerce,
Android or iOS. Amazon and eBay.
Customer shipping integration Specific solutions

Using EDI and XML Services enables you to incorporate DHL’s DHL offers additional capabilities for businesses requiring more
online shipping capabilities into your own website, warehouse specialized solutions – for example, its Medical Express and
or customer service application. This provides global shipment Collect & Return services.
tracking while making it faster and easier to access information
about transit times, rates and courier bookings.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Calculate the Price Optional Customs Service Capability Export Import Domestic
Surcharges
of Your Shipment Services Services and Rating Zones Services Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT
Determine which Is your shipment Based on weight (page Add any optional
zone your destination international (page 5) 11), zone and speed, services (page 8)
is in (pages 18 - 21) or domestic (page 6) confirm your base and check if any
and whether yours is and how quickly do price (pages 22 - 25 surcharges apply
a document or non- you want it to arrive? for exports, pages 26 (page 9).
document shipment. - 29 for imports and
page 30 for domestic
services).
Base price + Optional services + Surcharges = Total price
OPTIONAL SERVICES View explanation
Optional services Charging method Charge
Dedicated Pickup Per shipment 0.45€ per kg with minimum of 20€
Dedicated Delivery Per shipment 0.45€ per kg with minimum of 40€
Shipment Preparation Per shipment No charge
Saturday Delivery Per shipment 40€
Shipment Insurance By shipment value 10€ or 1% of stated shipment value if higher
Extended Liability Per shipment 4€
Direct Signature Per shipment 5€
Residential Address Per shipment 3€
GoGreen Climate Neutral By shipment weight 0.10€ per kg
Change of Billing Per invoice 10€
Neutral Delivery Per shipment 5€
Duty Billing Services
Duty Tax Paid % of fiscal charges 2% of fiscal charges with minimum of 18€
2% of fiscal charges with minimum of 14.50€
Duty Tax Importer % of fiscal charges
or 5€ in case of fiscal charge lower than 5€
2% of fiscal charges with minimum of 14.50€
or 5€ in case of fiscal charge lower than 5€ for private
Duty Tax Receiver % of fiscal charges consignees
or 5€ + VAT in case of fiscal charges lower than 5€ for
company consignees
For a full list of optional services, please visit our website at mydhl.express.dhl.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
SURCHARGES View explanation
Surcharges Charging method Charge
Percentage of transportation and additional

Fuel Surcharge Per shipment
charges, as per index; details here
Remote Area By shipment weight 0.45€ per kg 20€ minimum per shipment
Additional Handling
Overweight Piece Per piece 85€
Oversize Piece Per piece 60€
Non-Stackable Pallet Per piece 185€
Dangerous Goods
Full Dangerous Goods Per shipment 80€
Lithium Batteries Section II (966, 969) Per shipment 5€
Lithium Batteries Section II (967, 970) Per shipment No charge
Excepted Quantities Per shipment 5€
Limited Quantities Per shipment 20€
Dry Ice (UN1845) Per shipment 10€
Address Correction Per shipment 10€
Data Entry Per shipment 5€
Security Charges
Elevated Risk Per shipment 20€
Restricted Destination Per shipment 30€
CUSTOMS SERVICES View explanation
Customs services Charging method Charge
Per shipment, per day after 5.50€ per shipment

Bonded Storage
three calendar days (per day after three calendar days)
Bonded Transit Per shipment 70€
Export Declaration Per shipment 12.53€
Multiline Entry Per shipment, after five lines 20€
Please visit our website for a full list of surcharges and customs services.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
SERVICE CAPABILITY AND RATING ZONES
Time Definite Services Day Definite Services
Country/Territory Zone DHL DHL DHL DHL DHL Economy

Express Worldwide Express 12:00 Express 9:00 Imports Economy Select Select Import
Afghanistan 9 P P
Albania 5 P P
Algeria 9 P P
American Samoa 8 P P
Andorra 5 P P
Angola 9 P P P
Anguilla 8 P P
Antigua 8 P P
Argentina 8 P P P
Armenia 9 P P
Aruba 8 P P
Australia 8 P P P
Austria 1 P P P P P P
Azerbaijan 9 P P
Bahamas 8 P P
Bahrain 7 P P P P
Bangladesh 8 P P
Barbados 8 P P
Belarus 9 P P
Belgium 1 P P P P P P
Belize 8 P P
Benin 9 P P
Bermuda 8 P P
Bhutan 9 P P
Bolivia 8 P P
Bonaire 8 P P
Bosnia and Herzegovina 5 P P
Botswana 9 P P
Brazil 8 P P P
Brunei 7 P P
Bulgaria 4 P P P P P
Burkina Faso 9 P P P
Burundi 9 P P
Cambodia 8 P P P
Cameroon 9 P P P
Canada 6 P P P
Canary Islands, The 5 P P
Cape Verde 9 P P
Cayman Islands 8 P P
Central African Republic 9 P P
Chad 9 P P
Chile 8 P P
China, People’s Republic 7 P P P
Colombia 8 P P P
Comoros 9 P P
Congo 9 P P
Congo, Democratic Rep. of 9 P P P
Cook Islands 9 P P
Costa Rica 8 P P
Cote d’Ivoire 9 P P P
Croatia 3 P P P P
Cuba 9 P P
Curacao 8 P P
Cyprus 4 P P P
Czech Republic, The 4 P P P P P P
Denmark 3 P P P P P P
Djibouti 9 P P
Dominica 8 P P
Dominican Republic 8 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at mydhl.express.dhl. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges

Ecuador 8 P P
Egypt 8 P P P P
El Salvador 8 P P
Eritrea 9 P P
Estonia 4 P P P P P
Eswatini 9 P P P P P P
Ethiopia 9 P P
Falkland Islands 9 P P
Faroe Islands 5 P P
Fiji 8 P P
Finland 3 P P P P P
France 1 P P P P P P
French GuIana 8 P P
Gabon 9 P P P
Gambia 9 P P
Georgia 9 P P
Germany 1 P P P P P P
Ghana 9 P P P
Gibraltar 5 P P
Greece 3 P P P P P
Greenland 7 P P
Grenada 8 P P
Guadeloupe 8 P P
Guam 8 P P
Guatemala 8 P P
Guernsey 5 P P P P
Guinea Republic 9 P P
Guinea-Bissau 9 P P
Guinea-Equatorial 9 P P
Guyana (British) 8 P P
Haiti 8 P P
Honduras 8 P P
Hong Kong 7 P P P P
Hungary 4 P P P P P
Iceland 5 P P
India 7 P P P
Indonesia 7 P P
Iran, Islamic Rep. of 9 P P
Iraq 9 P P
Ireland, Rep. of 3 P P P P P P
Israel 7 P P
Italy 0
Jamaica 8 P P
Japan 7 P P P
Jersey 5 P P
Jordan 9 P P P P
Kazakhstan 9 P P
Kenya 9 P P P P
Kiribati 9 P P
Korea, D.P.R. of (North) 9 P P
Korea, Rep. of (South) 7 P P P
Kosovo 5 P P
Kuwait 7 P P P P
Kyrgyzstan 9 P P
Lao P.D.R. 9 P P
Latvia 4 P P P P P
Lebanon 9 P P P P
Lesotho 9 P P
Liberia 9 P P
doc = document contents only P = document and non-document contents Table continues overleaf
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges

Libya 9 P P
Liechtenstein 5 P P
Lithuania 4 P P P P P
Luxembourg 1 P P P P P P
Macau 8 P P
Madagascar 9 P P P
Malawi 9 P P
Malaysia 7 P P P
Maldives 8 P P
Mali 9 P P
Malta 4 P P
Marshall Islands 9 P P
Martinique 8 P P
Mauritania 9 P P
Mauritius 9 P P
Mayotte 9 P P
Mexico 7 P P
Micronesia, Fed. States of 8 P P
Moldova, Rep. of 9 P P
Monaco 1 P P
Mongolia 9 P P
Montenegro, Rep. of 5 P P
Montserrat 8 P P
Morocco 9 P P
Mozambique 9 P P P
Myanmar 9 P P
Namibia 9 P P P
Nauru, Rep. of 9 P P
Nepal 9 P P
Netherlands, The 1 P P P P P P
Nevis 8 P P
New Caledonia 8 P P
New Zealand 8 P P
Nicaragua 9 P P
Niger 9 P P
Nigeria 9 P P P
Niue 9 P P
North Macedonia 5 P P
Northern Mariana Islands 9 P P
Norway 5 P P P P P
Oman 8 P P
Pakistan 8 P P P
Palau 8 P P
Panama 8 P P P
Papua New Guinea 9 P P
Paraguay 8 P P P
Peru 8 P P
Philippines, The 7 P P P P
Poland 4 P P P P P P
Portugal 3 P P P P P
Puerto Rico 8 P P
Qatar 8 P P P P
Reunion, Island of 9 P P
Romania 4 P P P P P
Russian Federation, The 8 P P
Rwanda 9 P P
Samoa 8 P P
San Marino 0 P P
Sao Tome & Principe 9 P P
Table continues overleaf

doc = document contents only P = document and non-document contents
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges

Saudi Arabia 8 P P P P
Senegal 9 P P
Serbia, Rep. of 5 P P
Seychelles 9 P P
Sierra Leone 9 P P
Singapore 7 P P P P
Slovakia 4 P P P P P P
Slovenia 4 P P P P P
Solomon Islands 9 P P
Somalia 9 P P
Somaliland, Rep. (N. Somalia) 9 P P
South Africa 8 P P P
South Sudan 9 P P
Spain 3 P P P P P P
Sri Lanka 7 P P
St. Barthelemy 8 P P
St. Eustatius 8 P P
St. Helena 9 P P
St. Kitts 8 P P
St. Lucia 8 P P
St. Maarten 8 P P
St. Vincent 8 P P
Sudan 9 P P
Suriname 8 P P
Sweden 3 P P P P P P
Switzerland 5 P P P P P P
Syria 9 P P
Tahiti 8 P P
Taiwan 8 P P
Tajikistan 9 P P
Tanzania 9 P P
Thailand 7 P P P P
Timor-Leste 9 P P
Togo 9 P P
Tonga 9 P P
Trinidad and Tobago 8 P P
Tunisia 9 P P
Turkey 5 P P P
Turkmenistan 9 P P
Turks and Caicos Islands 9 P P
Tuvalu 9 P P
Uganda 9 P P P
Ukraine 8 P P P
United Arab Emirates 7 P P P
United Kingdom 2 P P P P P P
BFS Belfast 3 P P P P P P
LDY Londonderry 3 P P P P P P
United States of America 6 P P 10:30 P
Uruguay 8 P P
Uzbekistan 9 P P
Vanuatu 9 P P
Vatican City 0 P P
Venezuela 8 P P
Vietnam 8 P P P
Virgin Islands (British) 8 P P
Virgin Islands (US) 8 P P
Yemen, Rep. of 9 P P
Zambia 9 P P P
Zimbabwe 9 P P
doc = document contents only P = document and non-document contents

Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9
Documents only up to 2kg
0.5 37.19 37.72 37.85 38.68 38.80 39.23 45.69 47.32 91.99
1 46.42 47.13 47.56 49.71 50.13 50.32 65.34 68.03 114.17
1.5 56.73 58.60 59.02 64.17 64.71 66.94 78.10 82.41 142.23
2 67.04 70.07 70.48 78.63 79.29 83.56 90.86 96.79 170.29
Documents from 2.5kg and non-documents from 0.5kg
0.5 37.19 54.72 37.85 38.68 64.23 65.36 110.43 119.32 162.92
1 46.42 64.13 47.56 49.71 77.35 77.95 113.95 126.85 174.35
1.5 56.73 75.60 59.02 64.17 87.85 88.51 121.27 140.93 193.62
2 67.04 87.07 70.48 78.63 98.35 99.07 128.59 155.01 212.89
2.5 74.65 94.98 78.57 94.10 105.92 108.43 132.66 161.13 219.49
3 81.43 102.24 85.94 102.43 114.14 116.41 145.85 170.55 241.97
3.5 88.21 109.50 93.31 110.76 122.36 124.39 159.04 179.97 264.45
4 94.99 116.76 100.68 119.09 130.58 132.37 172.23 189.39 286.93
4.5 101.77 124.02 108.05 127.42 138.80 140.35 185.42 198.81 309.41
5 108.55 131.28 115.42 135.75 147.02 148.33 198.61 208.23 331.89
5.5 113.66 136.62 120.82 142.23 153.32 155.22 214.08 225.63 343.10
6 118.77 141.96 126.22 148.71 159.62 162.11 229.55 243.03 354.31
6.5 123.88 147.30 131.62 155.19 165.92 169.00 245.02 260.43 365.52
7 128.99 152.64 137.02 161.67 172.22 175.89 260.49 277.83 376.73
7.5 134.10 157.98 142.42 168.15 178.52 182.78 275.96 295.23 387.94
8 139.21 163.32 147.82 174.63 184.82 189.67 291.43 312.63 399.15
8.5 144.32 168.66 153.22 181.11 191.12 196.56 306.90 330.03 410.36
9 149.43 174.00 158.62 187.59 197.42 203.45 322.37 347.43 421.57
9.5 154.54 179.34 164.02 194.07 203.72 210.34 337.84 364.83 432.78
10 159.65 184.68 169.42 200.55 210.02 217.23 353.31 382.23 443.99
11 169.71 195.12 179.96 213.73 224.06 234.51 374.31 403.93 479.25
12 179.77 205.56 190.50 226.91 238.10 251.79 395.31 425.63 514.51
13 189.83 216.00 201.04 240.09 252.14 269.07 416.31 447.33 549.77
14 199.89 226.44 211.58 253.27 266.18 286.35 437.31 469.03 585.03
15 209.95 236.88 222.12 266.45 280.22 303.63 458.31 490.73 620.29
16 220.01 247.32 232.66 279.63 294.26 320.91 479.31 512.43 655.55
17 230.07 257.76 243.20 292.81 308.30 338.19 500.31 534.13 690.81
18 240.13 268.20 253.74 305.99 322.34 355.47 521.31 555.83 726.07

Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
DHL EXPRESS WORLDWIDE

19 250.19 278.64 264.28 319.17 336.38 372.75 542.31 577.53 761.33
20 260.25 289.08 274.82 332.35 350.42 390.03 563.31 599.23 796.59
21 269.97 299.80 285.14 344.21 362.28 401.05 587.41 625.97 840.73
22 279.69 310.52 295.46 356.07 374.14 412.07 611.51 652.71 884.87
23 289.41 321.24 305.78 367.93 386.00 423.09 635.61 679.45 929.01
24 299.13 331.96 316.10 379.79 397.86 434.11 659.71 706.19 973.15
25 308.85 342.68 326.42 391.65 409.72 445.13 683.81 732.93 1,017.29
26 318.57 353.40 336.74 403.51 421.58 456.15 707.91 759.67 1,061.43
27 328.29 364.12 347.06 415.37 433.44 467.17 732.01 786.41 1,105.57
28 338.01 374.84 357.38 427.23 445.30 478.19 756.11 813.15 1,149.71
29 347.73 385.56 367.70 439.09 457.16 489.21 780.21 839.89 1,193.85
30 357.45 396.28 378.02 450.95 469.02 500.23 804.31 866.63 1,237.99
40 433.05 486.08 469.32 615.25 632.12 670.53 1,049.01 1,132.23 1,447.79
50 508.65 575.88 560.62 779.55 795.22 840.83 1,293.71 1,397.83 1,657.59
60 584.25 665.68 651.92 943.85 958.32 1,011.13 1,538.41 1,663.43 1,867.39
70 659.85 755.48 743.22 1,108.15 1,121.42 1,181.43 1,783.11 1,929.03 2,077.19
For each additional 0.5kg
Above 10 5.03 5.22 5.27 6.59 7.02 8.64 10.50 10.85 17.63
Above 20 4.86 5.36 5.16 5.93 5.93 5.51 12.05 13.37 22.07
For each additional 1kg
30.1 - 70.0 7.56 8.98 9.13 16.43 16.31 17.03 24.47 26.56 20.98
70.1 - 300.0 13.08 13.80 13.73 22.67 22.72 22.85 30.11 30.11 36.22
300.1 - 1,000* 13.08 13.80 13.73 22.67 22.72 22.85 30.11 30.11 36.22
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 74 countries worldwide.
Add 11€ to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 30 countries
worldwide. Add 25€ (15€ DHL Express 10:30) to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in EUR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Values to be considered VAT excluded if
applicable. Terms and conditions apply – see mydhl.express.dhl for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
In the event any country leaves the European Union, DHL reserves the right to change rates or zones with 30 days’ notice.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
DHL ECONOMY SELECT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Documents and non-documents from 1kg
1 40.24 52.90 41.26 42.94 53.65
2 54.86 74.26 57.75 65.19 79.64
3 57.56 77.02 60.75 69.82 85.76
4 60.26 79.78 63.75 74.45 91.88
5 62.96 82.54 66.75 79.08 98.00
6 65.06 84.88 69.15 81.95 102.50
7 67.16 87.22 71.55 84.82 107.00
8 69.26 89.56 73.95 87.69 111.50
9 71.36 91.90 76.35 90.56 116.00
10 73.46 94.24 78.75 93.43 120.50
11 74.96 97.11 81.62 96.43 125.00
12 76.46 99.98 84.49 99.43 129.50
13 77.96 102.85 87.36 102.43 134.00
14 79.46 105.72 90.23 105.43 138.50
15 80.96 108.59 93.10 108.43 143.00
16 82.46 111.46 95.97 111.43 147.50
17 83.96 114.33 98.84 114.43 152.00
18 85.46 117.20 101.71 117.43 156.50
19 86.96 120.07 104.58 120.43 161.00
20 88.46 122.94 107.45 123.43 165.50
21 90.80 125.54 109.66 125.88 167.17
22 93.14 128.14 111.87 128.33 168.84
23 95.48 130.74 114.08 130.78 170.51
24 97.82 133.34 116.29 133.23 172.18
25 100.16 135.94 118.50 135.68 173.85
26 102.50 138.54 120.71 138.13 175.52
27 104.84 141.14 122.92 140.58 177.19
28 107.18 143.74 125.13 143.03 178.86
29 109.52 146.34 127.34 145.48 180.53
30 111.86 148.94 129.55 147.93 182.20

Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
DHL ECONOMY SELECT

40 131.56 181.04 154.75 174.33 221.90
50 151.26 213.14 179.95 200.73 261.60
60 170.96 245.24 205.15 227.13 301.30
70 190.66 277.34 230.35 253.53 341.00
80 219.44 313.96 263.79 288.45 375.20
90 248.22 350.58 297.23 323.37 409.40
100 277.00 387.20 330.67 358.29 443.60
Above 30 1.97 3.21 2.52 2.64 3.97
Above 70 14.39 18.31 16.72 17.46 17.10
Above 300* 17.93 20.12 18.88 19.73 21.95
Weights are rounded up to the nearest 1kg for shipments above 30kg, and to the nearest 5kg for shipment above 70 kg.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Documents only up to 2kg
0.5 40.90 41.50 41.69 42.51 42.69 43.17 50.28 52.10 101.23
1 51.03 51.87 52.29 54.69 55.17 55.41 71.93 74.89 125.63
1.5 62.43 64.53 64.95 70.70 71.25 73.69 85.98 90.73 156.51
2 73.83 77.19 77.61 86.71 87.33 91.97 100.03 106.57 187.39
Documents from 2.5kg and non-documents from 0.5kg
0.5 40.90 60.19 41.69 42.51 70.70 71.90 121.49 131.26 179.21
1 51.03 70.54 52.29 54.69 85.09 85.76 125.46 139.65 191.79
1.5 62.43 83.16 64.95 70.70 96.66 97.39 133.61 155.15 212.99
2 73.83 95.78 77.61 86.71 108.23 109.02 141.76 170.65 234.19
2.5 82.22 104.48 86.53 103.74 116.56 119.33 146.26 177.43 241.45
3 89.71 112.47 94.70 112.92 125.68 128.15 160.77 187.81 266.22
3.5 97.20 120.46 102.87 122.10 134.80 136.97 175.28 198.19 290.99
4 104.69 128.45 111.04 131.28 143.92 145.79 189.79 208.57 315.76
4.5 112.18 136.44 119.21 140.46 153.04 154.61 204.30 218.95 340.53
5 119.67 144.43 127.38 149.64 162.16 163.43 218.81 229.33 365.30
5.5 125.30 150.30 133.38 156.77 169.13 171.11 235.83 248.46 377.65
6 130.93 156.17 139.38 163.90 176.10 178.79 252.85 267.59 390.00
6.5 136.56 162.04 145.38 171.03 183.07 186.47 269.87 286.72 402.35
7 142.19 167.91 151.38 178.16 190.04 194.15 286.89 305.85 414.70
7.5 147.82 173.78 157.38 185.29 197.01 201.83 303.91 324.98 427.05
8 153.45 179.65 163.38 192.42 203.98 209.51 320.93 344.11 439.40
8.5 159.08 185.52 169.38 199.55 210.95 217.19 337.95 363.24 451.75
9 164.71 191.39 175.38 206.68 217.92 224.87 354.97 382.37 464.10
9.5 170.34 197.26 181.38 213.81 224.89 232.55 371.99 401.50 476.45
10 175.97 203.13 187.38 220.94 231.86 240.23 389.01 420.63 488.80
11 187.13 214.59 199.02 235.58 247.34 259.17 412.17 444.61 527.64
12 198.29 226.05 210.66 250.22 262.82 278.11 435.33 468.59 566.48
13 209.45 237.51 222.30 264.86 278.30 297.05 458.49 492.57 605.32
14 220.61 248.97 233.94 279.50 293.78 315.99 481.65 516.55 644.16
15 231.77 260.43 245.58 294.14 309.26 334.93 504.81 540.53 683.00
16 242.93 271.89 257.22 308.78 324.74 353.87 527.97 564.51 721.84
17 254.09 283.35 268.86 323.42 340.22 372.81 551.13 588.49 760.68
18 265.25 294.81 280.50 338.06 355.70 391.75 574.29 612.47 799.52

Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
DHL EXPRESS WORLDWIDE IMPORT

19 276.41 306.27 292.14 352.70 371.18 410.69 597.45 636.45 838.36
20 287.57 317.73 303.78 367.34 386.66 429.63 620.61 660.43 877.20
21 298.25 329.53 315.30 380.42 399.74 441.87 647.21 689.95 925.78
22 308.93 341.33 326.82 393.50 412.82 454.11 673.81 719.47 974.36
23 319.61 353.13 338.34 406.58 425.90 466.35 700.41 748.99 1,022.94
24 330.29 364.93 349.86 419.66 438.98 478.59 727.01 778.51 1,071.52
25 340.97 376.73 361.38 432.74 452.06 490.83 753.61 808.03 1,120.10
26 351.65 388.53 372.90 445.82 465.14 503.07 780.21 837.55 1,168.68
27 362.33 400.33 384.42 458.90 478.22 515.31 806.81 867.07 1,217.26
28 373.01 412.13 395.94 471.98 491.30 527.55 833.41 896.59 1,265.84
29 383.69 423.93 407.46 485.06 504.38 539.79 860.01 926.11 1,314.42
30 394.37 435.73 418.98 498.14 517.46 552.03 886.61 955.63 1,363.00
40 479.07 534.53 519.78 679.34 697.36 739.03 1,154.61 1,247.13 1,593.90
50 563.77 633.33 620.58 860.54 877.26 926.03 1,422.61 1,538.63 1,824.80
60 648.47 732.13 721.38 1,041.74 1,057.16 1,113.03 1,690.61 1,830.13 2,055.70
70 733.17 830.93 822.18 1,222.94 1,237.06 1,300.03 1,958.61 2,121.63 2,286.60
For each additional 0.5kg
Above 10 5.58 5.73 5.82 7.32 7.74 9.47 11.58 11.99 19.42
Above 20 5.34 5.90 5.76 6.54 6.54 6.12 13.30 14.76 24.29
30.1 - 70.0 8.47 9.88 10.08 18.12 17.99 18.70 26.80 29.15 23.09
70.1 - 300.0 14.44 15.18 15.11 25.07 25.07 25.07 33.03 33.03 39.63
300.1 - 1,000* 14.44 15.18 15.11 25.07 25.07 25.07 33.03 33.03 39.63
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day from over 74 countries worldwide.
Add 11€ to the DHL Express Worldwide Import prices.
DHL Express 9:00 (10:30 from the USA) – Guaranteed delivery before 9:00 on the next possible working day from over 30 countries
worldwide. Add 25€ (15€ DHL Express 10:30) to the DHL Express Worldwide Import prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
DHL ECONOMY SELECT IMPORT

1 44.31 58.19 45.40 47.26 59.02
2 60.45 81.69 63.57 71.79 87.62
3 63.45 84.73 66.87 76.90 94.33
4 66.45 87.77 70.17 82.01 101.04
5 69.45 90.81 73.47 87.12 107.75
6 71.80 93.38 76.11 90.29 112.72
7 74.15 95.95 78.75 93.46 117.69
8 76.50 98.52 81.39 96.63 122.66
9 78.85 101.09 84.03 99.80 127.63
10 81.20 103.66 86.67 102.97 132.60
11 82.87 106.82 89.84 106.27 137.52
12 84.54 109.98 93.01 109.57 142.44
13 86.21 113.14 96.18 112.87 147.36
14 87.88 116.30 99.35 116.17 152.28
15 89.55 119.46 102.52 119.47 157.20
16 91.22 122.62 105.69 122.77 162.12
17 92.89 125.78 108.86 126.07 167.04
18 94.56 128.94 112.03 129.37 171.96
19 96.23 132.10 115.20 132.67 176.88
20 97.90 135.26 118.37 135.97 181.80
21 100.48 138.12 120.82 138.73 183.66
22 103.06 140.98 123.27 141.49 185.52
23 105.64 143.84 125.72 144.25 187.38
24 108.22 146.70 128.17 147.01 189.24
25 110.80 149.56 130.62 149.77 191.10
26 113.38 152.42 133.07 152.53 192.96
27 115.96 155.28 135.52 155.29 194.82
28 118.54 158.14 137.97 158.05 196.68
29 121.12 161.00 140.42 160.81 198.54
30 123.70 163.86 142.87 163.57 200.40

Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
DHL ECONOMY SELECT IMPORT

40 145.90 199.16 171.07 193.07 244.20
50 168.10 234.46 199.27 222.57 288.00
60 190.30 269.76 227.47 252.07 331.80
70 212.50 305.06 255.67 281.57 375.60
80 244.14 345.34 292.49 320.09 413.26
90 275.78 385.62 329.31 358.61 450.92
100 307.42 425.90 366.13 397.13 488.58
Above 30 2.22 3.53 2.82 2.95 4.38
Above 70 15.82 20.14 18.41 19.26 18.83
Above 300* 19.73 22.13 20.81 21.71 24.18
Weights are rounded up to the nearest 1kg for shipments up to 70kg, and to the nearest 5kg thereafter.
Sustainability
ZONES AND RATES

Service Offering
Shipping Tools
u Zones and Rates
Surcharges
Rates by zone and product
DHL EXPRESS DOMESTIC

Weight in kg Zone 1
0.5 25.43
1 25.43
1.5 29.97
5 29.97
5.5 33.22
10 33.22
10.5 40.05
20 40.05
20.5 50.97
30 50.97
30.5 74.01
50 74.01
For each additional 0.5 kg
Above 50* 1.06
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day in almost all of Italy**.
Add 11€ to the DHL Express Domestic prices.
Weights are rounded up to the nearest 0.5kg for shipments above 50kg.
*DHL Express does not accept shipments exceeding 1.000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
**For the availability of DHL Express 12:00, DHL Express 10:30 and DHL Express 9:00 for your origin and destination address, please visit mydhl.express.dhl.
READY TO SHIP?
Get a quote from MyDHL+ Connect
with us
Call Customer Services on 199.199.345*
Find your nearest DHL Service Point
*For calls from Italy only, maximum cost for calls from a fixed line is 14.49 Euro cents/minute including VAT;
for calls from mobile networks, maximum cost is 48.80 Euro cents per minute, with a fee of 15.75 Euro cents.
DHL Express (Italy) srl

via Lombardia 2/A
20068 Peschiera Borromeo (MI)
Italy
Valid: 1st January 2022
The information in this guide is correct as of 1st January 2022. DHL reserves the right to amend or modify any of the information at any time.

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DHL EXPRESS

SERVICE & RATE

How to Ship with DHL Express

Zones and Rates

220+ countries and

Figures are global and are approximate as of the end of 2020

OUR SUSTAINABILITY ROADMAP

Great company to work for all

Highly trusted company

OUR CLIMATE PROTECTION COMMITMENTS

1. Green last-mile and line-haul 3. Carbon neutral buildings

Export Import Domestic Optional Customs

DHL Express 12:00 DHL Economy Select

Our international services at a glance

DHL Express DHL Express 9:00 DHL Economy

*Additional terms and conditions apply – see mydhl.express.dhl for details.

Export Import Domestic Optional Customs

There is no need for local brokers or forwarders to get involved in

If you need a faster delivery, our DHL Express 12:00 and

Export Import Domestic Optional Customs

POWERING UP THE POTENTIAL OF

International e-commerce Fast, flexible and easy

Designed to enhance the online shopper’s

meaning consistent service standards and a

Export Import Domestic Optional Customs

OPTIONAL SERVICES View charges

DHL Express offers a wide range of optional services – Direct Signature

DUTY BILLING SERVICES

Duty Tax Paid Duty Tax Importer Duty Tax Receiver

Export Import Domestic Optional Customs

In order to maintain a consistently high level of service, in

For a full list of surcharges, please visit mydhl.express.dhl.

Export Import Domestic Optional Customs

CUSTOMS SERVICES View charges

For a full list of customs charges, please visit mydhl.express.dhl.

HOW TO SHIP WITH

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

2 Documentation required: waybill

3 Documentation required: invoice

From July 1st 2021, all commercial goods

Let us help you understand and handle these

Find out more on our EU customs knowledge

HOW TO SHIP WITH

PREPARING YOUR SHIPMENT INVOICE

1. BANK DETAILS 5. TOTAL DECLARED VALUE 7. INCOTERM

invoice Tax ID/VAT number

Total declared value/currency Total net weight/kg(s)

8. Reason for export

Position in company Signature

HOW TO SHIP WITH

PACKAGING YOUR SHIPMENT

For more information please refer to the Packing Guide

HOW TO SHIP WITH

MyDHL+ re-imagines the way the shipping

Customer shipping integration Specific solutions

ZONES AND RATES

CALCULATE THE PRICE OF YOUR SHIPMENT

Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES View explanation

Optional services Charging method Charge

Dedicated Pickup Per shipment 0.45€ per kg with minimum of 20€

Dedicated Delivery Per shipment 0.45€ per kg with minimum of 40€

Shipment Preparation Per shipment No charge