METRO DUMAGUETE COLLEGE (MDC)

E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental

Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”

SESSION PLAN

Sector : TOURISM
Qualification Title : FRONT OFFICE SERVICES NCII
Unit of Competency : PROVIDING CLUB RECEPTION SERVICES
Module Title : PROVIDING CLUB RECEPTION SERVICES

Learning Outcomes:
After 30 hours of learning activities, the learners will be able to effectively:
1. Provide information on club services and process memberships
2. Monitor entry to club

A. INTRODUCTION- This unit deals with the skills and knowledge required to offer reception services within a licensed club environment.
B. LEARNING ACTIVITIES
LO 1.1: Provide information on club services and process membership

Learning Content Methods Presentation Practice Feedback Resources Time

 Club services and Lecture Read Information Answer Self- Compare  CBLM 4 hours and
facilities Demonstration Sheet No. 5.1-1- Check 5.1-1 answer to  Youtube 30 mins.
 Club membership Hands-on Provide information on Answer key
and club rules Video viewing club services and 5.1-1
 Dress and age process memberships
regulations
Demonstration Find a partner and Demonstration Refer to  CBLM 5 hours and
execute club services with Direct Performance  Pen and 30 minutes
and process Observation Criteria Paper
 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”
memberships Checklist 5.1-1

LO 1.2: Monitor entry club

 Club particular requirements and Lecture Read Information Sheet No. 5.2-1- Answer Self- Compare  CBLM 4 hours and
legislative requirements of the Demonstration Monitor entry to club Check 5.2-1 answer to  Youtube 30 mins.
locality Hands-on Answer key
Video viewing 5.2-1
Demonstration Find a partner and Demonstration Refer to Job  CBLM 5 hours and
execute Monitor entry with Direct Sheet 5.2-  Youtube 30 minutes
to club Observation Presenting
pates and
terrines
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The session plan was really efficient as it organizes the activities needed to be done to attain the competency. Activities such as task,
operation and job sheets further enhanced the skills of the trainees as they were asked to perform what they have learned. Assessment
criteria were attained based on the methods given and session contents and activities truly relate to the competency needed to be achieved.
In general, the session was successful as trainees vigorously read and performed the activities in the cblm.

Prepared by:

Mildred T. Elnar
 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”

SESSION PLAN

Sector : TOURISM
Qualification Title : FRONT OFFICE SERVICES NCII
Unit of Competency : PROVIDE CASHIERING SERVICES
Module Title : PROVIDE CASHIERING SERVICES

Learning Outcomes:
After 60 hours of learning activities, the learners will be able to effectively:

3. Prepare guest folio

4. Collect cash, cash equivalents or non-cash transactions
5. Process receipts and payments
6. Reconcile financial transactions at the end of the shift.

A. INTRODUCTION- This unit deals with the skills and knowledge required to provide cashiering service of a Front Office personnel.
B. LEARNING ACTIVITIES
LO 1.1: Prepare guest folio

Learning Content Methods Presentation Practice Feedback Resources Time

 Guest Folio Lecture Read Information Answer Self- Compare  CBLM 12 hours
 Types of Folio Demonstration Sheet 7.1-1 Prepare Check 7.1-1 answer to  Internet
Hands-on guest folio how to prepare Answer key
Video viewing guest 7.1-1

LO 1.2: Collect cash, cash equivalents or non-cash transactions

 Final Transactions Lecture Read Information Sheet Answer self- Compare  CBLM 12 hours
Demonstration 7.2-1 Collect cash, cash check 7.2.1 answer to  Internet
 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”
 Collect cash, cash equivalents or Hands-on equivalents or non-cash Accounting Answer key
non-cash transactions Video viewing transactions documentation 7.2-1
procedure
LO 1.3: Process receipts and payments
 Process receipts and payments Lecture Read Information Sheet Answer self- Compare  CBLM 12 hours
 Demonstration 7.3-1 Process receipts check 7.3.1 answer to  Internet
Non-cash
Hands-on and payments processing Answer key
Video viewing receipts and 7.3-1
payments
LO 1.4: Reconcile financial transactions at the end of the shift.

 Reconcile financial transactions at Lecture Read Information Sheet Answer Self- Compare  CBLM 12 hours
the end of the shift. Demonstration 7.4.1 Reconcile Check 7.4.1 answer to  Internet
Hands-on financial transactions Shift closing Answer key
Video viewing at the end of the shift procedure 7.4-1
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The session plan was really efficient as it organizes the activities needed to be done to attain the competency. Activities such as task,
operation and job sheets further enhanced the skills of the trainees as they were asked to perform what they have learned. Assessment
criteria were attained based on the methods given and session contents and activities truly relate to the competency needed to be achieved.
In general, the session was successful as trainees vigorously read and performed the activities in the cblm.

Prepared by:

Mildred T. Elnar

SESSION PLAN
 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”

Sector : TOURISM
Qualification Title : FRONT OFFICE SERVICES NCII
Unit of Competency : PROVIDE CONCIERGE AND BELL SERVICES
Module Title : PROVIDE CONCIERGE AND BELL SERVICES

Learning Outcomes:
After 70 hours of learning activities, the learners will be able to effectively:

7. Handle guest arrivals and departures

8. Handle guest luggage
9. Respond to request for concierge services
10. Manage intoxicated persons

A. INTRODUCTION- This unit of competency deals with the knowledge, skills and attitudes in providing bell and concierge services
required for handling guest arrival and departures, handling guest luggage and responding to requests for bell desk services
B. LEARNING ACTIVITIES
LO 1.1: Handle guest arrivals and departures

Learning Content Methods Presentation Practice Feedback Resources Time

 Established Lecture Read Information Answer Self- Compare  CBLM 5 hours and
procedures and Demonstration Sheet 6.1-1. Handle Check 6.1-1 answer to  Youtube 30 mins.
safety requirements Hands-on guest arrivals and Answer key
for luggage Video viewing departures. 6.1-1

Demonstration Find a partner and Demonstration Refer to  CBLM 9 hours and

apply the correct with Direct Performance  Pen and 30 minutes
procedures in handling Observation Criteria Paper
guest arrivals and Checklist 6.1-1
 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”
departures
LO 1.2: Handle guest luggage
 Handling protocols for dealing with Lecture Read Information Sheet 6.2-1. Handle Answer Self- Compare  CBLM 5 hours and
arrivals and departures Demonstration guest luggage Check 6.2-1 answer to  Youtube 30 mins.
 Hands-on Answer key
Establishment/room features guests
Video viewing 6.2-1
should be advised

Demonstration Find a partner and role Demonstration Refer to  CBLM 9 hours and
play how to handle with Direct Performance  Youtube 30 minutes
guest luggage Observation Criteria
Checklist 6.2-1
LO 1.3: Respond to request for concierge services
 Concierge services Lecture Read Information Sheet Answer Self- Compare  CBLM 5 hours and
Demonstration 6.3-1. Respond to Check 6.3-1 answer to  Youtube 30 mins.
Hands-on request for concierge Answer key 

Video viewing services. 6.3-1

Demonstration Find a partner and role Demonstration Refer to  CBLM 9 hours and
play how to respond to with Direct Performance  Youtube 30 minutes
request for concierge Observation Criteria 

services Checklist 6.3-1

LO 1.4: Manage intoxicated persons

 Manage intoxicated persons Lecture Read Information Sheet Answer Self- Compare  CBLM 5 hours and
 Demonstration 6.4-1. Manage Check 6.4-1 answer to  Youtube 30 mins.
Levels of intoxication of customers
Hands-on intoxicated persons. Answer key 

Video viewing 6.4-1

 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”
Demonstration Find a partner and role Demonstration Refer to  CBLM 9 hours and
play how to manage with Direct Performance  Youtube 30 minutes
intoxicated persons. Observation Criteria 

Checklist 6.4-1
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The session plan was really efficient as it organizes the activities needed to be done to attain the competency. Activities such as task,
operation and job sheets further enhanced the skills of the trainees as they were asked to perform what they have learned. Assessment
criteria were attained based on the methods given and session contents and activities truly relate to the competency needed to be achieved.
In general, the session was successful as trainees vigorously read and performed the activities in the cblm.

Prepared by:

Mildred T. Elnar
 METRO DUMAGUETE COLLEGE (MDC)
E.J. Blanco Ext., Daro, Dumaguete City, Negros Oriental
Tel Nos. 035-422-4605; 035-4229728; 035-4209801; 035-4209873
Website: www.mdci.edu.ph

“Get the Skills. Get the Job. Start your own Business.”